Friendly, prompt response and clear communication. I've had Shane at my house twice in the last two…read moremonths. Fixed some minor issues with my Wolf range & KitchenAid dishwasher as well as the ice maker in my KitchenAid fridge/freezer - all major, expensive appliances to replace. When my beloved Whirlpool washer stopped draining a month later, he replaced the pump. He is thorough in troubleshooting, clear in communicating the problems & solutions in an understandable way & goes out of his way to make it as affordable as possible. I feel like I get fast & premium service for a bargain price! I'm a very pleased client & won't use anyone else. I cannot recommend this company enough. Thank you!

I can't recommend Shane highly enough…read more I called him at 7:30 a.m. on a Friday, and by 12:30 p.m. he was already working on my refrigerator--even after driving down from a job in Park City to my home in the valley. He was incredibly thorough, inspecting every part of the fridge and taking the time to explain exactly what he was doing. He showed me what needed to be fixed, why it needed attention, and answered all of my questions. He even went above and beyond by cleaning the back of the refrigerator at no extra charge. Shane is friendly, professional, and clearly knows appliances inside and out. On top of that, his pricing was shockingly reasonable. I was genuinely impressed with the entire experience. It's rare to find someone who provides this level of service, honesty, and expertise. Thank you, Shane! I won't hesitate to call you again, and I'll be recommending you to anyone who needs appliance repair.

We've always been super impressed with the service we've received from here. They are quick to…read morerespond and their service techs are always very helpful and knowledgeable. Recently we had to get a new oven and we managed to get a great deal with a Black Friday sale. It was installed quickly and we were very happy!

I purchased a whirlpool refrigerator here 2/3 years ago and saw how they had 5/5 stars…read more I will never buy an appliance here again because of the pit bull receptionist. It broke down one week after I bought it and because they are right around the corner from me I walked in their shop and told the receptionist what happened and she told me to call whirlpool. I said that their door said sales and service and she argued that they had no service men and to call whirlpool I told her to take care of it because I had just purchased the refrigerator. The argument went on until the guy that sold it to me walked in. I told him what was happening and he understood the problem and would send a service man out as soon as he could, probably a couple of days. The service man came and replaced the computer and all was well. The refrigerator has worked ever since. The receptionist made me so angry at the time for her bad attitude I will not recommend this business to anyone in fact I will and have told friends the story of her not taking responsibility for their products that they sell and service. Love my fridge hate the receptionist.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

We have been going to this store for over 10 years now and the people have always been helpful and…read morehave helped us pick the right appliance every time. Their repair services have also done a great job watching our pocket book. We always get quality help and great advice.

We purchased a Speed Queen washer and dryer from Appliance Discount Center Bountiful and were…read moreextremely happy with the products, the customer service and the installation process. Gerald is knowledgeable, extremely experienced, honest and an expert in installation in a challenging situation. It was a pleasure working with him at this locally owned business and we will shop here first for any other appliance needs.

Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

Very professional. Didn't push to upsell or try to get me locked into any subscription service…read more Very punctual and honest. Answered all my questions and I would use them again.

I am happy! I put in my request for help in through Yelp and I got a response from these guys…read more Once I explained about my dryer going on a union strike they set me up with someone coming out the next day. I like the touch of sending me a picture of the tech so I know who to expect. Gave a time frame that he would be here. Got worried when I got a call that he may be late since he is running behind on his present job. I admit I got worried about the tech canceling on me and having to reschedule. Surprise! Half an hour later he was here. It went quick. He diagnosed the problem, even had a spare part. Fixed it in no time. He spent more time vacuuming out the inner workings of the dryer than actually fixing it. All together it was well worth the call to these guys. The repair itself was much cheaper than I expected it to be. I was worried the quote would have been high enough that it would be cheaper to buy a new dryer. But no. Gonna bookmark these guys!

Avoid these scammers. ZERO integrity. Service was 10/28/26. I was leaning towards getting a new…read morewasher, but wanted a professional opinion so the tech Kelbe came out, diagnosed the machine problem. He assured me " this was a great machine, durable, higher quality than new models". I agreed to $550 repair. The machine broke the next day after 1 cycle. They came back and this time he said "well it's an old machine". Clearly they will scam and lie to get the higher $ ticket. Do not trust these people or let them in your house. I spoke with the manager, tried to come to any solution. I only wanted a refund for the part, told them to take it back, not a refund for the labor or diagnostics. She was complacent, robotic and useless. DO NOT FALL FOR THEIR TACTICS. Very shady and dishonest. Why is is so hard to find honest people anymore?

Spoke to Blake and he dispatched Chris who came out to the house and asked a few questions about…read morethe problem we were having with our fridge. He knew exactly what the problem was and went to work. In less than 45 minutes he had it fixed. No parts just labor. Kudos to Chris for his skills and knowledge sharing. A pleasant experience with Appliance EMT from start to finish. We will recommend them to others. Bob P.

I called and spoke to Blake explained my problem with my gas range. He gave me some suggestions to…read moretry. His suggestions worked and I did not need him to come and do a service. I really appreciated his honesty and helping me on the phone. He could've come over charged me a service fee. I definitely will call if I have any other issues.

I've had some less than ideal experiences with appliance repair companies in the past; however,…read morethis place has been a welcomed change. Had an issue with my fridge not cooling properly. Alex handled the problem with such grace and clear communication and expectations. This is who I'm calling til I die now for all my appliance issues because the all the interactions have been refreshing. Thanks Alex.

In July Scott came out to repair our ice-maker. We paid $339.98 with a check for labor and parts…read more It ended up not being the correct part. There were two more visits from Scott and Mike but we still do not have the correct part and now do not have a working ice-maker or water dispenser. Our attempts to contact anyone for help to resolve have been ignored. We would like a full refund and would appreciate hearing back to resolve. Very disappointed in Menlove. Will not ever use them again unless this can be resolved.

Mike's the kind of guy you can count on keeping in your rolodexfor years. Friendly, honest, fair…read moreand does great work. Mike's the kind of guy you can count on keeping in your rolodexfor years. Friendly, honest, fair and does great work. www.drdsappliance.com

Mike is so very honest. if an appliance cost more to repair than a new one he will tell you. He…read moredoesn't just repair things and then you find out you could have bought a new one for less. Mike is a rare find!!