Casey saved the day!…read more It's been hot - in the 90s - and our AC just stopped blowing cold air. Cleaned out things as best as we could...no dice. Called on Thursday morning and were scheduled for Friday afternoon BUT Casey got done with another appointment early and asked if he could come now. Same day service...within a few hours of calling. 100% recommend!

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Very fast response. Our ac went out and Ben was very helpful explaining the issue. He fixed it…read morequickly. Extremely happy with the results, and the price was perfect.

They miss diagnosised my ac issue twice and charged me. When I had another company come out and fix…read moreit they refused to refund me any of the money I paid them. The issues I was told by the worker would of cost alot of money to do and it wouldn't of fixed the issues if I would of had Sammy's do the work. Sammy's told me they came out a second time as a courtesy.. how is it a courtesy to do work that I didn't need ?????

Highly, highly recommend! I installed a new thermostat and…read moresomehow killed power to the air conditioning. In addition, the heater stopped working earlier this year. Sean diagnosed the issues and got everything up and running in no time. Excellent service, response time, and communication! Sean is incredibly nice and a pleasure to work with. Sean offered great suggestions and explained everything he did. And no sales pitch to upgrade anything. I'm highly impressed!

Sean was great! He came out to our house same day which was amazing. I called him to see if he…read morecould install a mini split in one of our bedrooms and also wanted a service of our current A/C unit. He did a through service of our system (very reasonable pricing) and called out some issues to be aware of. He gave us great insight on what was needed to move forward with the mini split. We definitely recommend Sean! Thank you!

I was having problems with my furnace thermostat. The technician, Mark Cemensky, found the problem…read moreright away and fixed it. He also checked the furnace to make sure everything was working in proper order. He was very efficient and explained everything to me. I give Utah's Best Home Pros 5 STARS as they are the very BEST!!! Ruth Jones Tooele

because the a/c wasn't working at house. We have used Utahs Best Home Pros before with no issues…read more Teasha looked into our situation & let me know there's no power going to unit. Teasha is hvac not an electrician however she could get someone to come out for 260.00 to 777.00 (?) to access what's going on. Mark Cemensky arrived and stated there's no power to unit. He checked the breaker box & advised me that with 3 major appliances, the 100 amp box is basically maxed out. The recommendation is to upgrade to 200 amp box inside, new box outside, wire & permit for 10158.00 & that would get the a/c working today as it needs a 2 pull & there isn't one available. I tried reaching the homeowner with no avail. The homeowner is out of town & me not understanding what's going on. I asked Mark if this is pretty regulated or do I need to start calling around to see if I can save $. Mark replied it's pretty regulated. (Must be a master electrician to do this job) Mark could get a/c up & running today however, he's leaving tomorrow afternoon to go out of town for the weekend. Feeling out of options - I ended up signing to have work done. It took over a week to receive anything with pricing & unfortunately non specific. Meanwhile, the homeowner needs details. Needless to say, we won't be completing the job. 4200.00 for new 200 amp box & 2 breakers my cost from Lowes is 250.00 best I can tell. Bottom line - don't rush - get 3 estimates

Bret and his team were great to work with. My furnace went out in December in Park City. I…read moresubmitted a request for a quote for a diagnostic, and he responded within minutes and was able to come out the next day. He provided me quotes for a couple of different service options the same day. And then he was able to come back only a couple days later to complete the job. Bret was quick, efficient, easy to communicate with, competitively priced, and even my dog liked him :)

Came in and installed my smart thermastat quickly. Professional and at a good price :)read more

*UPDATE - After posting this review I did receive a call back and they sent someone out to look at…read moreand address the issue. The technician they sent, Gary, was very professional and did a great job of explaining the system and the issue. If I could give less than one star I would. I just purchased my furnace less than a year ago and it quit working on one of the hottest days in Salt Lake. I called for service on Friday and was told that the soonest they would be able to get someone out would be Monday. Leaving me to either have to spend additional money that should be covered under warranty or wait until Monday with temperatures expected to be over 100 all weekend. Incredibly horrible customer service. I would definitely not recommend them to anyone as they will leave you to fend for yourself after giving them thousands of dollars for a new unit.

Daniel was extremely friendly and helpful! Will only have him do any work on our home from now on!read more

Blackrock Heating and Air has been amazing. We've used Joe several times over the past few years…read moreand every single time he's shown up when he said he would, fixed our problem and is incredibly professional and honest. It's comforting to know we have Blackrock when problems arise. Can't recommend this company enough. Joe can fix any issues and will be transparent and honest about the cause and price to repair.

Joe was extremely professional. HIS knowledgeable. honest and very friendly. He responded quickly…read moreto my phone call and need....He explained everything he was doing while fixing my air conditioner. His fee seemed appropriate and fair. I would highly recommend him to fix any HVAC PROBLEMS.

They charge $79 for a free estimate. That's not free. The $79 is likely put towards whatever…read moreservice is required but, if you go with a different company, is the money returned? Probably not.

Poor college kids who own a house here. They were AMAZING. Todd was very kind in helping us getting…read moreour AC fixed. Highly recommend their trust and service.