I reached out to Blue Best online and they called me back on my cell right away. They were able to…read moresend someone out the same day to help me fix an issue with replacing an old Smart Thermostat with a new one. The previous home owner had done a non-standard patch job to get the old one working without a C-wire and even after attempting to rewire it myself neither the old Smart Thermostat nor the new one would work. John helped me figure out what I'd done wrong and had me up and running in about 15 minutes. Everyone was polite, knowledgeable, and efficient. I'll definitely call them first the next time I need HVAC service.

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Very responsive, happy to answer questions, and willing to competitively bid. My new Go To…read moreplumbers. The Any Hour guys aren't really Any Hour. These guys are quick and easy to schedule and do good work. I had a sewer line back up and SOS Plumbing had someone there first thing the next morning. They warranty their work and honor their warranty.

Just a heads up this company has 1 maybe more bad techs . Had the company come out to give me an…read moreidea of my issues and the cost to fix . The tech called and said it would be $850 plus $95 service fee so I called a friend who owns a company 150 miles away and said what should this cost to have my unit cleaned . He said $99-$175! ‍ So I put on Facebook any recommendations and got a one man show company that came and cleaned for $99 and no service charge fee. ‍‍‍ I do have to say when I called SOS to cancel my appointment to repair they waived the service charge fee after looking at my scenario so the company does have some good employees.

Sean was great! I came home late Friday afternoon and my furnace was out. The house was cold and my…read moreusual service team wasn't available. After calling several other companies that weren't available I called Zephyr. He was out within an hour and got the furnace fixed. Very professional and compassionate.

Sean was great! He came out to our house same day which was amazing. I called him to see if he…read morecould install a mini split in one of our bedrooms and also wanted a service of our current A/C unit. He did a through service of our system (very reasonable pricing) and called out some issues to be aware of. He gave us great insight on what was needed to move forward with the mini split. We definitely recommend Sean! Thank you!

Great service at a reasonable price. Workers were on time and professional. Thank you.read more

Great quality and value for their service requested. Easy to work with and answered all our…read morequestions.

My furnace stopped working while I was camping during the 4th of July, and when I got back, it was…read moreclose to 90 degrees in my house. I called an HVAC company to give me an estimate, and they told me that I needed to replace the entire motor costing $992... I told a friend that I was going to have to cancel my vacation the following week because of this expense, and he recommended a second look from Wane and Genuine Comfort. Wane was at my house the next morning, reviewed the situation, and SAVED me over $800 DOLLARS on the repair. It turns out I didn't need a new motor, and the repair took less than 30 minutes. I highly recommend Genuine Comfort to anyone.

I can't speak highly enough about Wayne and Genuine Comfort. When we needed a new furnace and AC,…read moreGenuine Comfort explained why and explained the risks and costs of continuing with our older system. There was no pressure, just clear explanation. Once we had our new HVAC system in place, there was an issue with the thermostats and their precise programming. Wayne and his staff were endlessly patient in their attempts to get the thermostats to perform as we wanted them to--swapping off what they had originally installed three different times until we felt we had full control or temperatures and times. We were not charged for this, and Genuine Comfort was always good natured and courteous. It's hard to imagine a better and more customer-centered company. Highest rating!

They will not stand behind their work. I have had a compressor fail 2 times in 10 years. Either the…read moreunit was faulty or their install was poor. 2 failures in 10 years is an installation issue. They refuse to do anything to fix it. They did not do an acid test or flush when they replaced the first compressor under a parts warranty. Still charged labor for a warranty part failure.

Excellent. Couldn't rate these guys any higher. I would 100% use them again. Very professional,…read morerespectful, and kind. Always cleaned up after themselves. Great work from Dillon, Dylan, JP and Logan. Thanks guys.

Blackrock Heating and Air has been amazing. We've used Joe several times over the past few years…read moreand every single time he's shown up when he said he would, fixed our problem and is incredibly professional and honest. It's comforting to know we have Blackrock when problems arise. Can't recommend this company enough. Joe can fix any issues and will be transparent and honest about the cause and price to repair.

Joe was extremely professional. HIS knowledgeable. honest and very friendly. He responded quickly…read moreto my phone call and need....He explained everything he was doing while fixing my air conditioner. His fee seemed appropriate and fair. I would highly recommend him to fix any HVAC PROBLEMS.