After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

I reached out to Blue Best online and they called me back on my cell right away. They were able to…read moresend someone out the same day to help me fix an issue with replacing an old Smart Thermostat with a new one. The previous home owner had done a non-standard patch job to get the old one working without a C-wire and even after attempting to rewire it myself neither the old Smart Thermostat nor the new one would work. John helped me figure out what I'd done wrong and had me up and running in about 15 minutes. Everyone was polite, knowledgeable, and efficient. I'll definitely call them first the next time I need HVAC service.

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Blackrock Heating and Air has been amazing. We've used Joe several times over the past few years…read moreand every single time he's shown up when he said he would, fixed our problem and is incredibly professional and honest. It's comforting to know we have Blackrock when problems arise. Can't recommend this company enough. Joe can fix any issues and will be transparent and honest about the cause and price to repair.

Joe was extremely professional. HIS knowledgeable. honest and very friendly. He responded quickly…read moreto my phone call and need....He explained everything he was doing while fixing my air conditioner. His fee seemed appropriate and fair. I would highly recommend him to fix any HVAC PROBLEMS.

Ben was polite on time and very helpful. We appreciate the way he solved our problem. Roger Davie.read more

I can't recommend Sammy's enough. I've had them out to work on my central air system twice over…read morethe past few years, both technicians were able to quickly get my system back up and running at fair price without ever trying to push me to buy a replacement system instead of repairing the one I have unlike every other company I've ever hired. I'll definitely be calling them again next time I need help with my AC.

I needed help fixing the bidet. As soon as the young man saw what I had been trying to explain,…read morehe understood exactly and had everything arraigned and working within forty minutes! It is still working wonderfully. The company pricing was standard for this day and age (I guess) but as I live on SSA, I paid anyway. Tanner, the technician was very easy to work with and explained everything that he was doing. (Well, I didn't really do any work other that to interrupt him by asking so many questions.)

Jeff was amazing, very fast and professional. He called me direct to work out some scheduling…read moreissues.

Sean was great! I came home late Friday afternoon and my furnace was out. The house was cold and my…read moreusual service team wasn't available. After calling several other companies that weren't available I called Zephyr. He was out within an hour and got the furnace fixed. Very professional and compassionate.

Sean was great! He came out to our house same day which was amazing. I called him to see if he…read morecould install a mini split in one of our bedrooms and also wanted a service of our current A/C unit. He did a through service of our system (very reasonable pricing) and called out some issues to be aware of. He gave us great insight on what was needed to move forward with the mini split. We definitely recommend Sean! Thank you!

Such a great company. Honest, on time, deliver to expectation and will even turn things around in…read more24 hours. And that's huge when your AC goes out when it's 104 outside. They have won me over for all future service needs.

The air conditioner quit functioning in a unit we own. My son called Craig's and their tech told…read morehim with very little diagnostic that the unit needed replacement and quoted a $7,000 price. He claimed it to be beyond repair. I am out of the country and could not be there but the indications given appeared to be a parts problem. Another company replaced some parts and it has been functioning correctly since then. This company is now on my do not call list.

Jason is fast, very knowledgeable, very responsive and a pleasant person. I highly recommend him…read morefor any HVAC needs. Dean B.

My AC died on a Friday night. I called Saturday at noonish. They had Gavin come look at it within…read morean hour. They found the part and will be by sometime today to fix it after there other prescheduled appointments. Hoping tonite we have AC again.

I met Mitch through his son, a friend of mine, and I requested his services to inspect the…read moreelectrical system of a home I was buying. The owner of the home was so impressed with Mitch that he wanted all the needed electrical repairs to be done only by him. Mitch is deeply knowledgeable but simple and easy to talk with. Something he stressed was how important it is to do things right the first time, although he doesn't take an inordinate amount of time to complete the tasks nor does he overcharge. I have continued to work with him on my home after purchasing it, and not once have I ever felt cheated in any way. This is important to me because I know very little about home repairs or electrical work. I put my full trust and confidence in Mitch and see no need to ever look for another electrician in the greater Salt Lake area. I want him to succeed in his business because I feel there is a great need for contractors and technicians who can be trusted.

From the owner: Kelly Electric is known for honesty and quality workmanship. We specialize in electrical work. We…read morealso specialize in heating and air conditioning installation and repair, HVAC.