Been using Preferred for almost 15 years now. One issue with ac, he was able to troubleshoot and…read morefix via phone call - at no charge. Honest and capable.

Steve has always taken care of us and has done a great job. I 10 out of 10 recommend him and his…read morecrew.

Read the last three paragraphs if you use these guys and live in bluffdale at least. It could saved…read moreme a fortune. I want to be as kind as I can to this company, because I don't know exactly all the facts around my experience. but they quoted me for between a 4000 to 8000 dollar job, when the solution was a 50 dollar part. I live in Bluffdale, and I was just looking to do normal yearly maintenance on my A/C unit, I called the company, they answered were friendly and sent a guy out immediately. Good deal, the charge is only 20 bucks for the maintenance. I mention to the guy that this particular A/C unit has been tripping the breaker about once a day. He says he'll look into it. A couple hours later he has taken apart my entire system, let's me know that the compressor must have gone bad and that I will need to replace it, as well as most other parts of my A/C unit, I ask "Well... how much would that cost" "Well the part is about 1500, and then it's a 6 hour job, so it'll run you about 4-6k dollars or so, I can have a guy come out and give you an exact quote, but honestly it's not that much more to get the entire system replaced... that's 8000.." I wait, look into warranty and amazingly, i still have a warranty for the part! Good news! in the mean time I get several other quotes, one shop quotes me half that 4k price, that makes sense, 4000-1500 is about 2000 dollars, the price difference is somewhat small. the price guy arrives, asks a lot of personal questions and then says he'll run my quote, I inform him the good news! I get the part for free! could they get close to the price quoted earlier? Nope, 4000 dollars. well since I have that piece still warrantied, can you show me a breakdown of the prices for labor, parts etc? nope. can you tell me what unit you would install if I went with the 8k version? "honestly they are all the same" Ok, but can I get a price break down? nope. they were vary dismayed when I said I would get some other quotes. He also informed me that this has happened all over this neighborhood So I call another company, guy looks at it, looks at my breaker and says "I think the builder just added the wrong size breaker, and this one is warn down, I can get an electrician friend of mine out here to fix it, but your unit looks perfect". thanks Copper peaks. No fee for the consultation electrician comes over,"that'll be 50 dollars for the part, 150 for the house call" it's been working perfectly fine ever since. I don't know if this is an experience problem, but I do worry that this company has been wrongfully quoting newish home owners full replacements when they are not necessary. I had a bad experience with this company, and cannot recommend them.

I'd give this company 10 stars if I could! Mike and his team SAVED me when my AC went out during…read moreone of our UT heat waves. They offered to install 2 very nice AC units to get us by until they could get us a new outdoor unit and without it my family would have been miserable. They just continue to make it happen and I'm so grateful. Best part is I can text them for anything, I don't have to call! Thank you Mike and your team for being so responsive and WILLING to help. This will be the only HVAC co I ever call!

I recently have a fantastic experience with HVAC . My heated unit was not working and in a hour he…read morewas at my house. He was very friendly and helpful. I highly recommended. I was very happy to be able to solved . Thank you I really appreciated all your work.

Tristan said he would install the new furnace that we purchased, which he did for $1500 in 3 hours,…read morebut left it inoperable and without a vent piece despite saying "if any extra material is needed, I can handle that". He said the add-a-wire was broken and we'd need to get a new one when actually, all he needed to do was set a refrigerant setting on the control board (which another installer knew to set to get it working well). He also stopped responding to our texts to have him bring the 2 parts and finish the job for two weeks as we were suffering with heat and no AC. He justified this ghosting by being out town. So we had to hire someone else. We wanted to be reimbursed $300 for having to hire someone else to diagnose and set this setting. He refused. To not take care of the settings to make the unit operable is deceptive when the agreement was that he would "install the furnace". From some research online, an "installation is generally understood to not just encompass the physical placement and connection of the unit but also the necessary configuration, adjustments, testing, and setup steps to ensure the system is fully operable and safe to use". It was also deceptive to say he would handle extra material and not replace a bit of venting. But I generously let the vent concern go. When I asked him to refund us for having to hire someone else to set this setting, he said, regarding dealing with settings: "I don't do that." I responded that if I'm paying someone $500 an hour, I expect professional know-how and a complete install. He called us ridiculous for essentially wanting an actual working furnace and not having to pay someone else extra to finish it. Despite me explaining that the setting was the issue, and that the next technician restored the power to the thermostat simply by setting that, he insisted the furnace wasn't working because we didn't upgrade the wire to the thermostat. Tristan said regarding the wiring, "this is the proper way to install WITHOUT changing any settings on the damn furnace" But research online says that the furnace will not operate properly without correctly setting this. In fact, it was an obvious issue that the blower was always on with no thermostat wire connected, which the second installer identified and said should not be happening given no signal from the thermostat telling it to turn on. Further indicative of his unprofessionalism, at one point he said, "Thanks for trying to take food out of my family's mouth for no reason." I responded, "thanks for trying to take food out of my families mouth by not being professional and costing us more money" (by having to hire someone else to finish the installation). He's probably feeding his family just fine with how much he's being paid per hour, but he very would could have trouble with that if he continues down the reputation-destroying path he's currently on. Tristan is likely prone to charge a good amount and do a half-ass job and then justify his incompetence. Beware.

I contacted this firm about an issue with a fireplace. Very helpful and friendly. Will definitely…read morecall them for HVAC or fireplace work n the future.

Nobody wants to call someone to repair an air conditioning unit-it's just not a fun thing to do…read more But when you hafta, Main Street Heating and Cooling is your best bet to have someone professional, knowledgeable and fair show up to get the job done. I was able to secure an appointment for next day and about an hour before my scheduled time, I received a text letting me know who my technician was, a picture of her and a short bio. This added personal touch built an immediate connection and trust before Amanda even arrived. When she got there, she and her partner, Jose, both donned shoe covers and asked permission to access the thermostat and then the unit itself. I appreciated their professionalism. They were very respectful of my home. Fortunately, it was a quick fix (the home inspector had flipped a switch that I didn't know existed, disabling the AC). But while they were there, they did an inspection of all the AC to make sure everything was in working order. I won't hesitate to contact Main Street again if I need help with HVAC. Although I'll first check for that pesky switch!

I've been added to the email distribution list for this company erroneously, and unsubscribe…read morewhenever a new spam email comes through. Still unsuccessful. I don't even live in Utah. Never have.

Robert Walton and his team are the best. They've always been responsive, quick to diagnose a…read moreproblem and their prices are fair. One of my favorite things about Robert and his crew is that I have found them to be honest and fair in their pricing. They're not the cheapest crew in town, but they're really good at what they do and I feel I've always received excellent value and service for the money spent. They've handled plumbing, heating and air conditioning for me in the past and they're my go-to for anything mechanical. My entire family uses Walton Plumbing!

I just wanted to post a PSA to make sure you're looking at the correct website and calling the…read morecorrect number for Walton Plumbing Heating and Air as another company has created a website with the same business name and says they're serving SLC. Very shady to try to get business off of this well established, reputable company! The correct website is listed in this profile: gotplumbingslc.com and the number is (801) 266-7155.

Such a great company. Honest, on time, deliver to expectation and will even turn things around in…read more24 hours. And that's huge when your AC goes out when it's 104 outside. They have won me over for all future service needs.

The air conditioner quit functioning in a unit we own. My son called Craig's and their tech told…read morehim with very little diagnostic that the unit needed replacement and quoted a $7,000 price. He claimed it to be beyond repair. I am out of the country and could not be there but the indications given appeared to be a parts problem. Another company replaced some parts and it has been functioning correctly since then. This company is now on my do not call list.

Can I give more than 5 stars?!? Jared and Air-Craft are…read morefantastic to work with. He's prompt, reliable, dependable and honest. Additionally, he's just a nice guy. We've hired Jared and we've referred him to our neighbors and family members who have had great experiences as well.

Such amazing company everything went well on time on budget and friendly. I'm so glad I found this…read morecompany. They've been able to help me with repairs on my rental units and putting a new system in as needed.