Jerry quickly diagnosed the issues with my washing machine which I decided to replace rather than…read morerepair. Very professional and polite. Diagnosis charge very reasonable.

Jerry was exceptional. We had an issue with our stove and needed a repair quickly as we had guests…read morecoming to stay at our house. Jerry diagnosed and clearly explained the issue, was transparent with pricing, and quickly ordered the parts. As soon as the part arrived, he had us scheduled ASAP to do the repair. Not only did he fix the stove, he cleaned the sides and the flooring behind the stove (very much appreciated). If you have an appliance repair need, we highly recommend giving Jerry a call!!

Installed washer and tested it thoroughly before leaving. Very professional and friendly. Cost…read morequite reasonable. Would call for future services.

Nice guys & fair-priced, but they were supposed order a part and finish fixing my leaky dishwasher…read more After 16 days of zero communication, I ordered it myself, watched a video, and now it's fixed (part was $18). They work alone, so i understand some delys, but communication has to get better before my review improves.

I first met Jon around 5 years back. We had just purchased a home in Ogden Utah and shortly there…read moreafter had kitchen appliances needing repairs. Our home warranty plan sent us Jonathan. At that time he worked under another business. And we were so grateful that he was sent to us. To replace the appliances in our kitchen Will be crazy expensive. He was amazing! And quickly became the only repair person I wIll let touch my appliances. Later down the road when we needed a little more work and care on said applianceS I discovered he was no longer working for the company that brought him to us...they were kind enough to tell me where he was and how to reach him. I learned he started his own busines. I am so thankful his old employer shared his contact info. Because as I said...I will not let anyone other than Jon (and as I have been shown: those he trusts to hire) touchmy appliances. Not only has he done maintenance and repairs In my home, he has also helped find and install the right dishwasher For me and helped my mother choose and install a perfect microwave for her needs. This past week I have been helping my twin brother. His dishwasher stopped working. I immediately called Jon as I desperately needed his professional opinion on what dishwashers I would be researching to replace said 15 year old Washer. It is his knowledge and opinion that I desired above and beyond all others. Jon was so kind to call me back and advise me. I so wished he was available to hire is my brothers town!!!! But even being far from home, it was him I needed to advise me! And he did knowing he wouldn't be hired to do this job....someone unknown to be but local to my brother will. So thank you Jon....you took valuable time out of your day to help advise me and ease my anxiety on choosing an appliance that will be used daily by my brother. Choosing the right washer vs one he hates is a lot of pressure! The time and knowledge you shared with me over the phone has eased my anxiety and has given me confidence. I really needed you and you showed up for me!!!! THANK YOU!!!!! SERIOUSLY!!! I-Fix is everything And more than I desire and expect in any profession. And as you should all know, when you find such a person/business , you Do all you can to care for them back while expressing how valuable and appreciated they are..... which leads me to writing this review. I-Fix has been honest, knowledgeable, Highly skilled and trusted!!!!!

These guys do an amazing job. Fixed dryer that was not working. Figure out within minutes it was a…read morefuse. Part was available in Zack's truck.

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

0 Stars as Don Owen the tech who was hired by Sears for my washer repair doesn't appear to have any…read moreintegrity- he came and looked at my washer - ordered the part came back installed it washer still doesn't work- he said he was going o get the part it needed then doesn't come back mind you this is Aug 25th 2017 on Aug 28th 2017 he calls and said the wire harness is on back order and he will call when he gets it- So I call Sears as I still have not heard anything- I am advised from them that he has closed the ticket, said the repair was complete and was paid for completing the job! They reopened the ticket and called him and he stated that he will now order the part and get it repaired- Let's see how this goes but if I was picking someone to do the repair myself it definitely would not be him! DO NOT TRUST OR USE HIM!!!

Unfortunately, we had the same experience as the other reviewers. Part was on backorder and then…read morewhen it was installed, our wall oven/microwave combo did not work & Don would not repair it. So frustrating. I would not recommend this company.

While reviewing our credit card expenses for the last quarter we saw that Mr Appliance had applied…read morea full refund of all charges. The refund landed quietly a few months after we ended their service (and wrote our review). The $$ earns back a couple of stars since it was the right thing to do. Still, be wary here if the repairs you need are not obvious and brace yourself for spotty communication.

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

I had been working on my flat top electric stove for weeks. My original burner had three rings and…read moreonly two worked. I ordered a burner online and nothing worked when installed. I brought my old part and new part in to the parts desk. The man helping me treated me respectfully. He was very friendly. He got out a multimeter and took measurements on my old and new burners. It turned out, a wire belonged in another position on the new burner. With his help, I switched the position of two wires and had my stove as good as new in five minutes. Very grateful and I will be back to order parts and service from them

They got the parts I need and at a good price. They are good people too. A/C, swamp coolers,…read morewasher and dryer part