Jerry quickly diagnosed the issues with my washing machine which I decided to replace rather than…read morerepair. Very professional and polite. Diagnosis charge very reasonable.

Jerry was exceptional. We had an issue with our stove and needed a repair quickly as we had guests…read morecoming to stay at our house. Jerry diagnosed and clearly explained the issue, was transparent with pricing, and quickly ordered the parts. As soon as the part arrived, he had us scheduled ASAP to do the repair. Not only did he fix the stove, he cleaned the sides and the flooring behind the stove (very much appreciated). If you have an appliance repair need, we highly recommend giving Jerry a call!!

Installed washer and tested it thoroughly before leaving. Very professional and friendly. Cost…read morequite reasonable. Would call for future services.

Nice guys & fair-priced, but they were supposed order a part and finish fixing my leaky dishwasher…read more After 16 days of zero communication, I ordered it myself, watched a video, and now it's fixed (part was $18). They work alone, so i understand some delys, but communication has to get better before my review improves.

Tim was nothing short of great. He was the first to respond on a Friday evening, arriving right on…read moretime on a Saturday for a diagnostic (no after-hours premium charged). He diagnosed the issue (fried drainage motor), called several suppliers and found the quickest, most affordable one and came back at 5 pm tonight to finish the install. Again, no after-hours premium charges. He's now our go-to for most anything we may need around the house. I couldn't recommend Tim and Zap more.

Our dishwasher was in the fritz and he was able to fix it. He was prompt and professional.read more

Gary the Manager was an hour late because he wrote my address down wrong for the appointment, did…read morenot have a mask with him or even offer to wear a mask upon entering my home so I had to wear a mask. Spent about 5 min taking the back off the inside of my freezer and then charged me $60 to put the screws back in. Save your money and get a free quote someplace else. Not worth the time or money I paid today for him to tell me I need a new fridge. He should have done a free visit just for being late!

I have had several positive business experiences with this company…read more First I have an older Whirlpool Industrial washer that is simple but effective. It started to leak and get the floor wet. I took the machine in for an inspection. The tech said the pump housing was cracked but the machine was otherwise solid. $65.00 to replace the pump and it is still washing my clothes the machine has to be 15+ years old and works great. Next the old dryer gave out, it had worked for a long time and was due to be replaced. AAS had a reconditioned dryer for $145.00 excellent condition and worked perfect. The technician sold me the dryer and had it loaded into my truck in less than 15 minutes. Been running great for months and I couldn't be happier with it.This dryer now can keep up with the washer!! A super time saver on laundry day! Then some friends told me they were paying $67.00 every two weeks to Rent-a-Center for their washer dryer set. We went to AAS and found a comparable matched set for $325.00 for the pair. The AAC team delivered quickly and helped us get them set and ready to go. They work perfect. The rental place cost would have been close too $2000.00 more to pay for the other units. Visit the store, give them a call. An honest hard working technician that provides the right kind of value needed these days.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

I was getting an air flow error on my dryer. Denis came out and "checked" my vents and said they…read morewere fine. He said we could continue to use the dryer (and need to restart it every 10 minutes and take hours to dry 1 batch), replace the control board for $700-800, or buy a new dryer. So, I purchased a new dryer, got it installed yesterday and $1k later, I'm still getting the same air flow error. it has to be the vents. I called customer service to have someone competent actually come out and fix it. Their hours say open 24 hours, same day service. But that is only for scheduling apparently because they said it won't be until Monday before someone will call me back. The incompetence and lack of customer service is beyond frustrating. Follow-up... I have record that Denis was arriving to my house about 20 minutes after 3:03 pm from a text message. At 3:26 was when I got a call with his recommendation of a circuit board. He clearly had no time to do any diagnostics that he claims to have done. After a few unhelpful calls with staff, Noel, the manager was rude, unprofessional and refused to do anything to help with this situation. Horrible customer service on top of horrible business ethics. DO NOT USE THIS COMPANY!