Spoke to Blake and he dispatched Chris who came out to the house and asked a few questions about…read morethe problem we were having with our fridge. He knew exactly what the problem was and went to work. In less than 45 minutes he had it fixed. No parts just labor. Kudos to Chris for his skills and knowledge sharing. A pleasant experience with Appliance EMT from start to finish. We will recommend them to others. Bob P.

I called and spoke to Blake explained my problem with my gas range. He gave me some suggestions to…read moretry. His suggestions worked and I did not need him to come and do a service. I really appreciated his honesty and helping me on the phone. He could've come over charged me a service fee. I definitely will call if I have any other issues.

Installed washer and tested it thoroughly before leaving. Very professional and friendly. Cost…read morequite reasonable. Would call for future services.

Nice guys & fair-priced, but they were supposed order a part and finish fixing my leaky dishwasher…read more After 16 days of zero communication, I ordered it myself, watched a video, and now it's fixed (part was $18). They work alone, so i understand some delys, but communication has to get better before my review improves.

Jerry quickly diagnosed the issues with my washing machine which I decided to replace rather than…read morerepair. Very professional and polite. Diagnosis charge very reasonable.

Jerry was exceptional. We had an issue with our stove and needed a repair quickly as we had guests…read morecoming to stay at our house. Jerry diagnosed and clearly explained the issue, was transparent with pricing, and quickly ordered the parts. As soon as the part arrived, he had us scheduled ASAP to do the repair. Not only did he fix the stove, he cleaned the sides and the flooring behind the stove (very much appreciated). If you have an appliance repair need, we highly recommend giving Jerry a call!!

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

I first met Jon around 5 years back. We had just purchased a home in Ogden Utah and shortly there…read moreafter had kitchen appliances needing repairs. Our home warranty plan sent us Jonathan. At that time he worked under another business. And we were so grateful that he was sent to us. To replace the appliances in our kitchen Will be crazy expensive. He was amazing! And quickly became the only repair person I wIll let touch my appliances. Later down the road when we needed a little more work and care on said applianceS I discovered he was no longer working for the company that brought him to us...they were kind enough to tell me where he was and how to reach him. I learned he started his own busines. I am so thankful his old employer shared his contact info. Because as I said...I will not let anyone other than Jon (and as I have been shown: those he trusts to hire) touchmy appliances. Not only has he done maintenance and repairs In my home, he has also helped find and install the right dishwasher For me and helped my mother choose and install a perfect microwave for her needs. This past week I have been helping my twin brother. His dishwasher stopped working. I immediately called Jon as I desperately needed his professional opinion on what dishwashers I would be researching to replace said 15 year old Washer. It is his knowledge and opinion that I desired above and beyond all others. Jon was so kind to call me back and advise me. I so wished he was available to hire is my brothers town!!!! But even being far from home, it was him I needed to advise me! And he did knowing he wouldn't be hired to do this job....someone unknown to be but local to my brother will. So thank you Jon....you took valuable time out of your day to help advise me and ease my anxiety on choosing an appliance that will be used daily by my brother. Choosing the right washer vs one he hates is a lot of pressure! The time and knowledge you shared with me over the phone has eased my anxiety and has given me confidence. I really needed you and you showed up for me!!!! THANK YOU!!!!! SERIOUSLY!!! I-Fix is everything And more than I desire and expect in any profession. And as you should all know, when you find such a person/business , you Do all you can to care for them back while expressing how valuable and appreciated they are..... which leads me to writing this review. I-Fix has been honest, knowledgeable, Highly skilled and trusted!!!!!

These guys do an amazing job. Fixed dryer that was not working. Figure out within minutes it was a…read morefuse. Part was available in Zack's truck.

I had been working on my flat top electric stove for weeks. My original burner had three rings and…read moreonly two worked. I ordered a burner online and nothing worked when installed. I brought my old part and new part in to the parts desk. The man helping me treated me respectfully. He was very friendly. He got out a multimeter and took measurements on my old and new burners. It turned out, a wire belonged in another position on the new burner. With his help, I switched the position of two wires and had my stove as good as new in five minutes. Very grateful and I will be back to order parts and service from them

They got the parts I need and at a good price. They are good people too. A/C, swamp coolers,…read morewasher and dryer part

We've always been super impressed with the service we've received from here. They are quick to…read morerespond and their service techs are always very helpful and knowledgeable. Recently we had to get a new oven and we managed to get a great deal with a Black Friday sale. It was installed quickly and we were very happy!

I purchased a whirlpool refrigerator here 2/3 years ago and saw how they had 5/5 stars…read more I will never buy an appliance here again because of the pit bull receptionist. It broke down one week after I bought it and because they are right around the corner from me I walked in their shop and told the receptionist what happened and she told me to call whirlpool. I said that their door said sales and service and she argued that they had no service men and to call whirlpool I told her to take care of it because I had just purchased the refrigerator. The argument went on until the guy that sold it to me walked in. I told him what was happening and he understood the problem and would send a service man out as soon as he could, probably a couple of days. The service man came and replaced the computer and all was well. The refrigerator has worked ever since. The receptionist made me so angry at the time for her bad attitude I will not recommend this business to anyone in fact I will and have told friends the story of her not taking responsibility for their products that they sell and service. Love my fridge hate the receptionist.

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

Matt has serviced our appliances for years. I can always count on him to be honest and fair. He is…read moreknowledgeable and I know I am in good hands with his service.

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.