i am not local--wasatch has been selling me steel for about 10 years to my ok. location as well as…read moreone in ca. unlike the other review-when i deal with lynn hurst (sometimes dave tanner) he has always been pleasant as well as professional a first class operation

The employees behind the counter are always helpful and easy to work with. willing to answer…read morequestion even for small, one-off needs.

They are very helpful and have a great selection of reclaimed wood. They even cut it for me at no…read moreadditional cost. There were no nails in it as well , great place great selection. I highly recommend them if your looking for wood for a large or small project.

Amazingly helpful and patient. I went in looking for reclaimed wood for some shelving projects I…read morehad planned. They had a great selection of reclaimed but then I saw some new stock walnut and fell in love with the look. It took me about 45 mins to decide the type and sizes/thicknesses I wanted. I changed my mind several time and they never seemed put out or frustrated to deal with me. In fact they gave me tons of information I didn't even know about lumber. I only ended needing 3 pieces but that didn't seem to bother them. Great selection! Even more was the amazing service! Thank you Intermountain you have made a lifer customer. ;)

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!

I came to Ogdens because I wanted a local company that would stand behind the flooring I wanted…read more Was it a seamless process all the way through? No... but they absolutely communicated with me and kept me in the loop and explained everything. I am 100% satisfied that it was the best use of my money and time. Probably the very best part was their installer. Eye for detail and beautiful work on top of the most professional manner. He was a delight to have in our home. Showed up ON TIME every single day and finished almost exactly when he estimated he would. His name was Joe, and wow! No clue if they have a bunch of installers or not, but I would recommend Joe to my MOM.

Update: After we made contact we made contact with the owner, he replaced our floors…read more In Aug of 20 I accepted Ogden Flooring's bid even though they were not the cheapest option since they are "known through the community for having the best installers" (See pic) That was not my experience ! LVP is supposed to last 10-20 years. In less than a year, I had SEVERAL cracks in our new flooring. I requested this be repaired. As the cracked flooring was removed, large debris were found. The original installers did not clear the debris before installing. There were additional issues with the initial installation, & when I addressed them with Ogdens flooring the response was defensive. Examples- During floor prep, the guys removed the door stops. When they came slamming through the front door they made a hole in the wall. When this was later addressed they alluded to us that we were lying b/c their guys won't use the front door. We had to show them our doorbell camera footage to prove it! Installation was not done on time. We had to move in mid-project with me 6m pregnant & 3 young children in the house, they did not clean at the end of each day. They left exposed nails & power tools/saws out while there were children about. When the project was over (or so we assumed as several days had passed with no more workers but we weren't told anything) we called in. A pile of trash/sawdust was left in our garage. We were told that was normal and they were probably not done yet. We also had to call to request the trim pieces be installed. Amidst this, the dishwasher stopped working. Ogdens denied involvement, citing no reason to touch it. We sent them pictures of pieces of baseboard labeled by their workers with the words "Dishwasher" on the back. After having a tech out, it turns out the guys had disconnected the waterline and did not reconnect it. The removal of the baseboards left large indents all along the wall/ chips. To this I was told baseboards were not included in the fee. (see pic) The hard floor transition to carpet on the stairs is bunched and the seam is clearly visible. (see pic) The installer told me, "Well I'm not a carpet guy" When I addressed these issues, the manager had an answer for everything. We had to FIGHT for anything to be made "right" by sending pictures, rebutting, & having other techs visit. The ultimate solution- $150 credited back to us for the cost of the drywall & having the Dishwasher tech come out Present Day- So over 3 years, the lumps have turned to cracks, the repaired panels have peeled, places are scratched etc. These issues have to be addressed since we are selling. I went into the store with 2 requests: replace the damaged LVP panels & carpet 1 room ASAP. I summarized why I needed panel repairs for the 2nd manager. They estimated around $300 for the carpet; first pick got discontinued. The next option was higher quality at $700. The final choice, within the $300 range, would arrive in about a week. The manager said he'd measure it in 2 days. After measuring, he indicated it might be closer to $400 due to the larger room, but he'd send an official cost sheet via email soon. I stressed the timeline and requested a prompt install. 6 days later, this manager sent me a text asking if I remembered what carpet I had picked out! 3 days later I reached out to see if the carpet had been ordered & confirmed that the panels of LVP will be replaced as scheduled. The carpet hadn't been ordered. Ogden's LVP repairman told my husband that the panels were not installed correctly. Un-sanded seams and lingering debris were causing chipping and cracking, necessitating a complete floor replacement. He left saying he will contact his boss & we should expect a call. A few hours later I reached out. Our text conversation left me stunned.[see pic] As of yet there has been no resolution. After 2 separate installers have told Ogden's flooring directly that this was a bad install, no refund or replacement will be agreed to by them. They want me to use the original installers they fired to replace the damaged panels & let the rest be "someone else's problem"

I started my experience with Randy McCullough and The Wood Floor Warehouse, 15-20 years ago. I was…read moreone of about a dozen men and women who were taking a FREE class on installing tongue and groove flooring. Our class made a display for the showroom, knotty alder. It was beautiful and I think all of us felt competent! Randy has always made me feel welcome. Several times over the years I have needed an oddball piece of hardwood to match a project and he is like 'Luke Skywalker and The Force". He walks into the warehouse, grabs a piece of wood, asks if that is what I am looking for...it is!

Honest and polite with excellent pricing. They even lets us borrow a flooring stabler for free…read more However I can't give 5 stars because they gave my mother a very poor advice for a novice. They described a parque floor with herringbone edges as "easy". It easily quadrupled the time to install the floor and the over all result has some issues. It was not manipulative, it was just poor advice for novice floor install. They ended up selling us *less* wood than they would have because one quarter of the patten used wood we already owned. They are honest and have good prices. However their advice is not for novices. In they should enquire if the costumer has experience before recommending expert level floor patterns.

We got beautiful granite from here five years ago for our kitchen. It still looks brand new…read more It took us several visits to decide on the stone, but they weren't impatient or pushy. We just bought granite from their St. George location for a kitchen remodel there. Their prices are higher but we've been happy with the quality and service.

The tile I got is nice, however, my contractor significantly overestimated the amount of tile I…read morewould need and I ended up with an unopened box of 5 sheets of tile I didn't need. It was costly tile. It was within weeks that I tried to return this totally unopened box. They refused to return it. On top of the initial cost, they also charge a 4% surcharge on everything. I was redoing multiple bathrooms and also bought tiles from Home Depot and Floor & Decor. Both of those stores allowed me to return tile and didn't charge a surcharge. The customer service really wasn't great either. I'm disappointed and will never use this store again. There is just way too many other options for tile to deal with this place.

These guys are great! Super friendly, brought them my broken drawers and the fixed then for free!read more

Nice showroom and seemingly nice guys. But that is where things stop. I was a contractor in Arizona…read morefor 24 years. Deposits were required, but usually around 30%. I was a little surprised that they require payment in full before the order is placed. Now I know why. They do not have their own install crews. They sub everything out and stand behind absolutely NOTHING! The LVT crew they hired got started and reached a point where they didn't know how to finish. The installer said he had to go to another job and would be back to finish in a few days. He demanded to be paid for the extras before he left. I called Knotty Alder and they said any extras must be paid. I told they weren't done yet and he hadn't finished the "extras" anyhow. Well, I paid him and the installer never came back. The company sent out a different guy who said they screwed everything up and the guy was a tile installer who had never done LVT before. Right after placing the order, we decided not to carpet an area in the basement. I called John and he said there were no refunds after the order was placed. I said I understand about the carpet, but the installer supplies the pad and they will not be doing the labor. He said we would have to see. They kept the extra padding and no refund on the labor, even after being charged several hundred for the LVT "extras" that were never even done (I ended up removing and installing the toilets myself even though I paid for that. John said it states in the contract that they don't do toilets. But the installer was fine to do it, but he took the money and never returned). After you pay them, they have you do all the calling and scheduling with the installer even though you have no contract with them. The installers drag out fixing the problems for months at a time and when they do come out, they normally say they don't have the materials or tools needed, or they need to get something through Knotty Alder. Knotty Alder will charge you for anything it takes to finish the job, even if it was supposed to be included and already paid for, When we couldn't get the installers back I texted pictures to John and asked if he could get someone out to finish. He would just ask for more pictures. After a year of this he told my wife "sorry, the warranty period has expired." So it appears that the strategy is to charge in full before placing an order, don't take any responsibility for their subs (they were not my subs), let the subs take advantage of their clients, do shoddy work, charge for extras they don't do, tell you to schedule everyone on your own and then after you can't get things resolved they say "too bad, your year is up!" We are still trying to get the installers to finish things and we have offered to pay them. Same results as before, wrong tool or don't have this or that... In some ways I think Knotty Alder has thrown the installers under the bus. We bought the very best LVT flooring they carry. Not only were there install issues, but the edges are delaminating and turning up. Knotty Alder has there money and they wash their hands of EVERYTHING. The installer didn't purchase the material, so it appears they have no leverage or support from the manufacturer. So we are stuck in the middle with no help or support from the only people we had a contract with and they take NO responsibility after the payment in full is made. In the end, I realize they have a nice showroom, but they are not the "nice guys" I thought. The way they have treated us is totally disgraceful and unethical. I wouldn't recommend them to ANYONE based on our experience.

Customer service is what make small business amazing. They provide the product and technique that…read morecan get a half confident DIYer to feel good about tackling a project. Alan is full of energy. A skip in his step and positive energy. He helped me visualize the project and trouble shoot any concerns. He saved me a ton of money by suggesting alt routes. cami was amazing as well. She walked me through a tile cutting technique on their back room saw. And even got to work 30 min early before they opened so I could return the saw before a flight. This level of customer service and the natural ability to give a person confidence on a foreign task is priceless. I hope Tile for Less knows they have superstars in their family. I'd hire them in a moment if I didn't live in CA.

Amazing!!! The inventory was really excellent. Not overwhelming, knowledgeable staff, excellent…read moreadvice, and the prices are good as well. The place was filled with contractor s so that should give you an idea that this is a place that you need to go to if you're looking for tile. Beautiful tile. Honestly priced. The best part, however, is knowledgeable the staff and owners. They clearly know what they're talking, about care about the customer, and are really interested in making sure that you get what you need.