I have had numerous family members order from Rustica. The workmanship is impecable and the products are truly one of a kind. You won't find what you are looking for anywhere else! read more

They do not stand behind their products. Customer satisfaction, nope! Avoid this company's over priced sub-par products. read more

DO NOT BUY FROM RUSTICA!!! Bought an almost 3 inch thick wooden door, it sat in a temp control room for 6 months before being installed there was nothing wrong with the door at all and it's under a porch it now has a split ALL THE WAY THROUGH THE DOOR, you can see into my house through the door. Customer service wants me to take my front door off of my house and ship it to them on my dime to determine if it was a manufacturing defect, pictures don't work. This company is a scam and I waisted 7 thousand dollars on a door that split within 4 months of install that's terrible and slimy business practice. Buy at your own risk read more

Rustica - Crack in the door - Home Decor Near Me - Springville, Utah

Please, please avoid Rustica! Read their reviews! They absolutely do not stand behind their sub-standard products. Their "100% customer satisfaction" is a 100% joke! I purchased a $4.5k door from them and it split in several places after 3 weeks . Sent several pictures of the install, answered a slew of questions and customer service told me tough S#!+, "uninstall the door and ship it back", on my dime and they will "assess" the door . Apparently they do not properly dry their wood before slapping them together. They do not warranty! read more

I orderd a simple door pull in eaw steel..They sent me a black powdercoated one & insisted it was correct & the steel cahnges from year to year.. I wire wheeled off teh black finish & oonlt then did they believe I was correct.. DO NOT BUY ANYTHING FROM THIS JACKASS RAN CO read more

Do not buy into the hype. This organization has been a terrible experience from the start. I needed interior sidelights for my home and asked for an estimated timeframe before placing my order. I was told it would take one to two weeks. Based on that, I paid 2800 dollars for two sidelights that measured sixteen inches by nine feet. Two weeks passed and nothing happened. At the end of the second week, I emailed to ask for an update. There was no reply. At the end of the third week, I emailed again and called. Still no reply. By the end of the fourth week, my wife called and I emailed once more. Again there was no response. When they finally contacted me, Kristi dismissed my concerns and simply said they receive many calls and requests. She also told me the sidelights they were building were actually twenty inches wide rather than the sixteen inches I had ordered. She suggested I have them pre hung, which I agreed to. She then issued a 2800 dollar credit and said someone would call me on Monday. She added that I should call them if I did not hear from anyone. I called and asked for Kristi to return the call. Instead of a response, I received an email claiming I had never called. She later gave me her cell phone number and told me to contact her the next day. I texted her and also called the office again. There was still no reply. I'm five weeks in and no end in sight. At this point, I simply want my money returned. I want to end all dealings with this organization because they clearly do not value their customers. For your own peace of mind, please go somewhere else.. read more

I am absolutely excited and pleased about two glass and steel sliding "barn" doors we bought from Rustica...At first, I was hesitant to purchase something so expensive online, but any fears I had were immediately washed away when I opened the box to look at these beautiful doors. These doors are exactly what I asked for down to the smallest detail. All of the parts were provided to install them and Rustica has detailed instructions (some are videos) on their website so we were able to install them without the usual frustrations of DIY work. The doors were custom and I was really wow'd by the quality of the metal, the finish and the glass, they did such a perfect job bringing what started as a drawing on their website to fruition. It is much more beautiful than I expected. Thank you to the staff on the phone, the website and the crew that loaded the doors for us when we picked them up. 100% outstanding and Rustica has a customer for life in me!!! read more

We have had our Rustica door for seven months now. We enjoy it every single day.Yes we had a few problems when we received it, (missing parts, wrong parts) but it was remedied. The door itself is just gorgeous, it rolls along the track almost silently and we have had many compliments on it. I love to wake up everyday and see my beautiful door! I will definitely purchase from this company again. read more

Rustica - Bathroom door - Home Decor Near Me - Springville, Utah

This place is terrible. We ordered a $60ish barn door handle...and then waited...and waited...and then reached out to rustica to see where the product we paid for is...and then we waited...and waited some more... Multiple reachouts went unanswered. With Rustica having already taken our money, but providing no product and no responses whatsoever...we opened a dispute with our credit card company. The ccard company reached out multiple times and still no response from Rustica. Took 4.5 months to finally get our money back for a stupid door handle. TERRIBLE customer service. TERRIBLE business. As you can see from other reviews, shop elsewhere and save yourself the frustration. read more

Was looking for a nice custom barn door. This company looked like a great option. Easy ordering. Had some issues with deilvery but customer service was there to help resolve it and get everything on track. Door is scheduled to be delivered this week! Will update this once we get it and put it in! read more

overall happy with the double door i ordered....however: 1) extra glue left over between window and door (inlaid window) 2) missing weather stripping 3) the door jamb only comes in one color which really doenst go with darker woods. 4) mitre marks on several pieces of the wood holdling in the window. overall fit into the jamb was great. might try another manufacturer as this was a test before i gave them a big order. so gonna keep trying. read more

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BUYER BEWARE! I WISH I had read the review on this company before ordering. ZERO customer service. Missing something with the product that is shipped? Too bad for you. Parts are showed in the install instructions but are a generic cover your butt so you don't have to take care of the customer instructions. So I call looking for a certain bolt or anti-jump block that is pictured with product ZERO luck. And that is what this company deserves a ZERO!! Purchasing the rest of our barn door tracks with a more reputable company this time. read more

Rustica - NOT what you receive! - Home Decor Near Me - Springville, Utah

the hardware is very low quality. the coating came off after 2 years of light usage. I contacted customer service and they were not surprised. I need to replace the hardware already (on my own dimes). Stay away from this brand. read more

Was considering ordering two entry doors. Would have been better than $15k. Called them to ask if I could see the facility and personally review the product ... was adamantly told no to touring the facility and that they did not have a showroom of any type to review their product! For me, that's a huge red flag and a condition that speaks volumes, whether or not someone should order their product! If you're so proud of your product, why not show it off other than through perfectly illustrated pictures? read more

First, the door is absolutely stunning. It is heavy beautiful hardwood and stain is perfect. You can tell it is high quality work and materials. I have not had it installed yet so will update with pictures once it is in place. I did have an issue with shipping and delivery but the company reached out immediately and did everything they could to assist. In the end it all worked out. They also were able to identify an issue with some of the information on their website and they are committed to fixing it so they even thanked me for reporting it. It is refreshing to do business with a company that acknowledges issues and works towards a win-win solution and Rustica and Doug certainly came through. I would use this company anytime. read more

My front door is beautiful however there is a "cat eye" right in the middle of the glass which takes away from the beauty. It's very upsetting considering how much we spent on the door and the door sat in "quality check" for a week. I was fine with my for being late at first because I wanted a perfect door but now it sitting in quality check for longer than expected is just annoying. They obviously didn't actually check anything. It was just an excuse for it to be shipped out late. read more

DO NOT SHOP WITH THIS COMPANY Ordered thousand of dollars in patio doors, they sent the wrong, less expensive products, not prehung and one was the wrong size, then refused to correct their mistake by saying the doors were out of warranty after jumping through their hoops for months to try to resolve their mistake. We now have patio doors in Minnesota that have cold air blasting in because they're wrong. read more

Glad I didn't purchase anything from these guys, I was about to pull the trigger on a door. Between Yelp and bbb there's no way I want to go through what people are posting here. The owner got tired of replying to people. read more

Ordered a dairy door October 9, 2020, was suppose to be shipped in 4 to 6 weeks, around Thanksgiving- as of February 5, 2021- nothing! Still NO DOOR! I found complaints on BBB- RUSTICA never responded to complaints! Company has a D- rating! Rustica is NONRESPONSIVE after they take your money! Save your time, money, & frustration, order somewhere else read more

Rustica - BBB customer complaints - Home Decor Near Me - Springville, Utah

I have a hard time believing that you & your company feel its OK for a 2 inch thick door to rot all the way through in less than 4 years. My house next door was built in 1745 and has the same exposure as yours do here. They are the original doors. Your exterior doors are the worst product I have ever purchased and you should be ashamed to sell them. read more

Rustica - Front Door rot after 3.5 years! Terrible workmanship! No show of rot until after the 1 year warranty, then.... - Home Decor Near Me - Springville, Utah

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A very mixed bag experience with a "happy ending." On a positive note, the front entrance door itself, now that it has finally arrived, lives up to my expectations. High quality, good fit and finish, and overall well executed exactly as ordered. However, GETTING the door proved to be an extremely frustrating adventure. Ordered on May 6th with a 5 week lead time; initially confirmed for June 29th--i.e., right out of the gate 2-3 weeks late. June 29th quickly turned into a mid July estimate, which in turn was pushed to July 22nd. July 22nd came and went--door finally made out of the production facility on July 26th, arriving in CT on August 3rd. Yes, customer service was accommodating and willing to provide updates, but even giving Rustica the benefit of the doubt because of a material shortage due to Covid, nearly 3 months vs 5 weeks is not an "acceptable" production delay... Net, net: great product, but ridiculously slow production.... read more

I ended up not ordering from them, so I don't think it would be fair to rate less than 3*. Strangely enough, by doing this review I'm raising their average rating slightly which is a huge red flag in my book. The reason why I did not place an order with them is because they wanted to charge me $500 just to crate a door. That's not shipping. That's just the crate and packing, which I thought was obnoxious. I've bought many doors recently, and the last set cost $100 to crate. I understand metal doors are heavy, but $500 is way too much. Also, they didn't want to take the time to understand California law even after I cited the appropriate regulations. I'm in Hawaii, but my freight forwarder is in California. Its actually illegal for them to charge CA state tax if its going to an authorized freight forwarder. It's literally the law. Yet they didn't care to understand it and said I'd be charged tax based on the destination address. There's other option for metal doors like Pinky's Iron Doors based in Los Angeles, and Avant Doors in San Antonio. read more

I wanted to update my review below from 1 Star to 4. In one of my emails from Lisa K. there was a customer review link. So I filled it out, I receieved an email from Doug Cox, VP of Sales & Customer Experience with Rustica with in 30 minutes of my review. He reached out to let me know that he would be sending out the matching black stops that match my barn track. I received the stops on black today, I want to Thank Doug Cox for taken care of this matter so quicky. I had spoke to and had text message on more than a couple of times with Terri, Kristi and Lisa regarding the product to make sure I was ordering the right size bar for my project. All was good, ordered and installed it the other day. All looked good till I open the bag of stops! I the attached pictures from thier web site it show the matching color for the stops. That is sure not what I received, they are silver, they stick out like a sore thumb, does not have the clean look as show on the web site. So I reached out to the company and received the below message/email from Lisa K. "Update for Case 260479 - "Wants Black Adjustable Stops" Thank you for reaching out. Those stops automatically come silver. But you are welcome to order some black ones if you wish. I have put together a cart link for you to place if you want to. Thank you kindly, Lisa K" https://rustica.com/cart?save_id=1681171068 First off, " Wants Black Adjustable Stops" they should have been black in the first place as show on your web site Rustica!!! I am so disappointed with this company and the response, Now they want be to spend $60.dollars more for something that is show on the web site to be matching. read more

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TLDR: Save yourself the headache and order your door somewhere else if you don't want to deal with a leaking door on the first day of rain. We ordered a $5,000+ door with transom and side glass windows. We sealed and painted the outside and installed everything properly (was for a guesthouse so had to and did pass town inspections and codes). But after our first rain, it's leaking pretty badly. I called them / sent them the pictures but their response is I should get some silicone and reseal the junction between the glass and wood...not expecting some DIY fix for their poor seal/quality after spending $5k+ on a door. Also, they recommend you seal and paint "six sides" of the door...they blamed the water leak because we didn't paint the inside. My question is even if we painted the inside, that would mean water is still coming through the front and would just sit in the wood - so, not really solving the issue. Would give 0 stars if I could since exterior doors are meant to keep the elements out...but one star for the CS rep, Keaton, who was very friendly and tried to help but prob wasn't able to help due to her manager. Guess we're on our own on this one ‍ read more

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BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE". THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!! Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM read more

Rustica - Home Decor Near Me - Springville, Utah

Spent thousands of dollars on 6 doors. 1 door has warped so badly you can see the gaps and feel the wind blowing through. We have to use towels and tape to stop the wind. We were refused any help by RUSTICA as they only offer a 30 day warranty after installation. Home Depot gives a better warranty on the cheapest doors they sell. DO NOT do Business with this com read more

Rustica - After adding taped insulation the gap is still too wide. - Home Decor Near Me - Springville, Utah

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We purchased an entry door from Rustica for our new house in Colorado. It was the modern cottage model to be specific & it cost over $4K. We were not able to get our Certificate of Occupancy (C/O) because the door did not meet standard building codes in regard to thermal breaks. It does not have one. In a nutshell a door must have a thermal break so that the cold stays outside & the warm stays inside in the winter. If there is not a break, condensation or frost can occur & it is occurring. This subsequently encourages degradation of the door materials. Our contractor had to construct a temporary door in order to get our C/O, then switched back to the Rustica door. He communicated with Rustica about these issues & was told they had no idea what he was talking about. He was also told that we should be aware of what the codes are in our area. He dug a bit deeper & found out that the same "universal" building codes apply in Springville, Utah where the doors are manufactured & they apply in most other municipalities in the US & other parts of the world. This has been a very frustrating experience. It is a beautiful door, but I would expect that if I am ordering a residential exterior door for $4500 from a "legit" company, it should pass universal building codes. Bottom line, Rustica makes aesthetically beautiful doors, but the requirement of a thermal break is part of the universal building codes, (NOT unique to one municipality & this door does not meet the standard. There was no information in the description of the door on Rustica's website that the steel door frame does not have a thermal break. I assumed we would not have to worry about it, as we did not have to worry about it when ordering any other exterior door on our house. We paid $4500 for a door that does not meet standards? Very frustrating. I would hope our issue is not the case with all their doors, but be VERY careful if ordering from Rustica & ask ALL the questions even if you don't think they should be asked. Assume nothing. read more

Rustica - Home Decor Near Me - Springville, Utah

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I wish I would have found all these reviews prior to ordering. I ordered a door from them and when it arrived there were 2 spots on the glass that are very noticeable. When I reached out to them to fix it they told me that I can have a glass company repair it and then they will reimburse me. I called several companies and they said that it would cost a lot because the glass in welded in between the metal door and they were worried if they opened the door to replace it that it may break the door. I then proceeded to reach out several more times and they stopped responding. I paid close to $8000 for this door. They need to take responsibility for this. I would encourage others to think before they buy from this company. Super mad read more

Rustica - Spots on my door! - Home Decor Near Me - Springville, Utah

Horrible customer experience, doesn't stand behind product. We had a dutch door installed by a highly regarded professional contractor and it was professionally finished. The door panels split and within the first six months of installation. Our contractor paid and ordered the replacement lower door in mid-August. It is now November 22nd, we still don't have a replacement and they can't give us a status. The only thing we have is excuses from them on why it hasn't been completed. read more

Avoid this place at all costs. 1) They lie about lead times by about 4-5 months (seriously) 2) They lie about refunding you (they'll just keep your money until you keep calling back) 3) Anyone you talk to in customer service is completely lost and confused It seems like Rustica made a beautiful website and is now completely overwhelmed by the orders coming in. Instead of being honest, they're trying to horde as many orders as possible. read more

If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! Do not buy doors from this company. read more

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While I love my new barn door, I have had a disappointing experience with Rustica so far, as I'm still waiting for parts to finish installing it. I ordered a custom metal barn door and it arrived when expected and in good condition. As I unpacked everything, it was clear that they sent the wrong hanging hardware (they sent hanging screws for a wood door instead of hex bolts for a metal door) and they also didn't include bolts to attach the door handles. I called to report the issue and the very nice customer service person could see in their system that they indeed did not ship the correct hardware and also didn't include the hex bolts for the door handles. A little over a week later the replacement hardware arrived today, but once again, they did not ship the bolts for the door handles. I called customer service again and explained what happened. She was very nice and apologetic and said that she could see in their notes that the door handle bolts were requested, but for some reason they didn't ship. While I had her on the phone, I asked about the barn door hook that was an option I selected when using their custom door build form. There were no holes drilled into the metal door for the hook, so I asked if I could return it since there is no obvious way to mount it. She then starting asking me questions about how I placed the order, insinuating that it was my fault for selecting this option for a metal door. I reiterated that this was an option offered when you go through the process of building a custom door on their website, I didn't order it separately, it was all done inside of their online custom build form. The form shouldn't even allow you to add this to your build if there is no way to attach it to the door! This would not be a huge issue, except when I asked her if I could return the door hook for a refund since there is no way to install it on the door, she said she didn't know and would have to ask the manager, who was gone for the day. So I am stuck with a $30 door hook that I can't use? I recommend that Rustica take a closer look at their quality control process when items are shipping, because clearly there is a disconnect between sales and fulfillment. I'd also suggest that they update their custom build tool so it doesn't allow someone to add on options that are not compatible with their custom door type, or make it clear in the product description what types of doors each option is compatible with. Hoping to hear back from the manager tomorrow about these issues, but for now, I await Rustica's third attempt to send me bolts to attach the door handles, and wistfully hope for a refund for the $30 hook that can't be installed on my door. read more

DO NOT ORDER FROM THIS COMPANY- I am so embarrassed to be writing this review bc obviously I did not read any of the other reviews before I purchased my door. I paid 3k for a dutch door that after 6 weeks started drastically splitting to the point where I have not been able to open my front door for 3 weeks. After threats to expose them on social media they reluctantly offered to send me a new door but I would have to return the old one and pay for shipping as well as incur the costs of installation for the new door. I would be out another 1k. I requested they credit me $800 so that I can repair the already installed door and they said no. RUN RUN RUN from this company. read more

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Rustica hardware s a treasure. I'm from California and I wondered into this most incredible showroom I have ever seen with the most creative and unique things for home. I wish we had this very store where I live. I could spend a week just looking around. read more

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Our experience with Rustica was a roller coaster. I will say it ended with a wonderful outcome due to customer service. I originally would have only given 1 star but Kristy went above and beyond to make me happy and I will give 5 stars based on customer service. I ordered an 8080 and a 3060 wood door. Once received we installed the 3060 door. 3 days later my 3060 door exploded. All the seams came apart and split it all into pieces. We then checked our 8080 door (still in the crate) and it had also exploded. We spent thousands and thousands of dollars on these doors. My heart was broken!! These doors were gorgeous. I had several contractors look at these doors and they were so impressed with the quality and so shocked by what happened. No one can explain it. For context, we do live in Alabama and at that time the temps were in the 30s in the mornings and 80s in the afternoon. We think this may have had something to do with it. We also hung the door before building our porch over it. With all that being said. I call Rustica in a crying fit asking for a refund. This went on for several weeks. They had to get with corporate and work this out because like I said this was thousands and thousands of dollars we were talking about. I did grow impatient but Kristy was always texting or calling to ease my mind. She let me vent and cry whenever I needed to. After several weeks of worry, I got a phone call from Kristy and they refunded me in FULL for my doors. I chose to purchase doors elsewhere because I needed to finish my new home construction and could not wait for replacement doors while they processed my request for a refund. I took a risk but trusted they would do the right thing. They did the right thing and truly treated me like family in the end. I highly recommend Rustica for your door needs. I believe what happened to us was a fluke and I know their workmanship and customer service are top notch!!! read more

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Rustica told me to F off after we paid in faith a very high price for our door. It came finished by them, and has warped over 1/2 inch allowing so much air through we basically cannot use the door. We also ordered FIVE other doors which are all fine. The customer service at this company is deplorable. DO NOT BUY FROM THEM. read more

Horrible company! Impossible to get a hold of, late with everything and incorrect orders. We spent over $70,000 on doors and they are all horrible! Now we've got horrific problems with rust just a couple months into our home. DO NOT USE THEM!! read more

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before i get into the actual review, i have to come correct about one thing : our doors and hardware are absolutely STUNNING. HOWEVER, this is NOT an easy, READY-TO-INSTALL kit. if that's what you're expecting, you're going to be seriously disappointed. the doors and hardware are beautiful but you better be ok with lots of frustration and some serious work-arounds ... i ordered everything BEFORE i read through the YELP reviews and after the fact all i could do was hope MICHAEL H in MADISON was right about there being "some whiny, entitled people out there." the good news if i rely ONLY on my experience (with graphic, photographic evidence to the contrary from LOTS and LOTS of other folks), he was mostly right. however, out of 81 YELP reviews for RUSTICA HARDWARE, 57 are one star -- not a very happy customer base and nearly ALL the reviews over two stars are from folks who live in UTAH which is suspicious in itself (like maybe friends and family trying to pump up the curve). since the same complaints kept coming up over and over and over again, somebody in RUSTICA's management might want to consider the possibility they have some serious problems that need some serious attention. ordering was a relatively simple process complicated only by the dizzying number of options. delivery was prompt and our doors arrived safely in one piece. the boxes sat on our back patio for a couple weeks until our handyman could find the time to "help us" install them. but, like i said, if you're expecting an easy, READY-TO-ASSEMBLE KIT, think again. it took two folks who had a pretty good idea what they were doing nine hours (2 x 9 = 18) to get the doors (we have two) put together and properly hung. there were some immediate problems -- no matter how hard we banged the vertical tongue-and-groove pieces with a rubber mallet, there was an unsightly space (see photos) on either side of the four horizontal slats on the top and bottom. also, they forgot to rout out the openings to install the flush interior pulls (we got the SLIMS) and, as has been noted by several reviewers, they neglected to include the caps to cover the screws (see photos). have contacted customer service and will update my review after i've had the opportunity to gauge how well they resolve these challenges. update : JOSH in customer service was VERY helpful and VERY responsive. replacement pieces for the short top and bottom ties have shipped (see second update below) along with a touch-up kit. they DO NOT provide covers for the holes drilled in the door for the hanging hardware nor do they rout out the ones necessary to install the flush interior pulls. figure another 3 to 4 hours to get the doors re-assembled and rehung. second update : i originally posted this as a five-star review with the expectation that customer service would straighten out the couple problems i did have. because of the challenges in that process, i knocked 'em down to four stars and then three. here's the hateful part of the update : got an e-mail from RUSTICA with UPS tracking info on 2/22 saying the replacement pieces had shipped. when no package had arrived by 3/9 (a little over 2 weeks), i checked the status on the UPS website. the label was printed but the package NEVER shipped. really ???? sent 'em a grumpy e-mail and am waiting for a response. read more

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Wish I would have read the reviews first!! Placed an order for over $1,500.00 three days ago. Service rep told me "they couldn't find my order", and that "this is a known issue". The money left my account the first day. It should be easy for them to verify that with their merchant. I also sent them a copy of the confirmation email I got from them with all the order details. Yesterday I emailed the service rep I had been speaking to, and let her know I expected a resolution by the end of the day, or that a manager call me. Neither has happened.. read more

I was asking for some bids on a project I emailed I texted and I even went by and dropped off my card to have someone get back to me. Didn't receive any reply from any of these three ways of communicating I guess their motto is an officially "we'e too cool to care." read more

Rustica - Rustica hardware...our own door creation - Home Decor Near Me - Springville, Utah

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