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    Rustica

    2.1 (240 reviews)
    Closed 9:00 am - 3:00 pm

    Services - Rustica

    Door framing

    Door installation

    Door removal

    Rustica Photos

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    Reviews With Photos

    Bathroom door
    Ellen P.

    We have had our Rustica door for seven months now. We enjoy it every single day.Yes we had a few problems when we received it, (missing parts, wrong parts) but it was remedied. The door itself is just gorgeous, it rolls along the track almost silently and we have had many compliments on it. I love to wake up everyday and see my beautiful door! I will definitely purchase from this company again.

    massive airgap, also notice color of light brown doorjamb
    steven a.

    overall happy with the double door i ordered....however: 1) extra glue left over between window and door (inlaid window) 2) missing weather stripping 3) the door jamb only comes in one color which really doenst go with darker woods. 4) mitre marks on several pieces of the wood holdling in the window. overall fit into the jamb was great. might try another manufacturer as this was a test before i gave them a big order. so gonna keep trying.

    NOT what you receive! - Instruction sheet from Rustica provides assembly and installation guidance for barn door hardware, mantels, and related components. It includes sections for recommended tools, parts, and step-by-step procedures for mounting barn doors, mantels, and soft-close systems. The sheet features diagrams, part lists, and notes on hardware specifications, with handwritten notes indicating a 2 3/8 inch bolt.
    KA B.

    BUYER BEWARE! I WISH I had read the review on this company before ordering. ZERO customer service. Missing something with the product that is shipped? Too bad for you. Parts are showed in the install instructions but are a generic cover your butt so you don't have to take care of the customer instructions. So I call looking for a certain bolt or anti-jump block that is pictured with product ZERO luck. And that is what this company deserves a ZERO!! Purchasing the rest of our barn door tracks with a more reputable company this time.

    Front Door rot after 3.5 years!  Terrible workmanship!  No show of rot until after the 1 year warranty, then.... - Red double doors with multiple glass panes reflect the outdoor landscape, including trees and a person taking the photo. The doors have black handles and are set on a gravel surface. The bottom panels of both doors are damaged, with rust and broken wood visible, indicating deterioration over time.

    I have a hard time believing that you & your company feel its OK for a 2 inch thick door to rot all the way through in less than 4 years. My house next door was built in 1745 and has the same exposure as yours do here. They are the original doors. Your exterior doors are the worst product I have ever purchased and you should be ashamed to sell them.

    BBB customer complaints
    Liza M.

    Ordered a dairy door October 9, 2020, was suppose to be shipped in 4 to 6 weeks, around Thanksgiving- as of February 5, 2021- nothing! Still NO DOOR! I found complaints on BBB- RUSTICA never responded to complaints! Company has a D- rating! Rustica is NONRESPONSIVE after they take your money! Save your time, money, & frustration, order somewhere else

    I wanted to update my review below from 1 Star to 4. In one of my emails from Lisa K. there was a customer review link. So I filled it out, I receieved an email from Doug Cox, VP of Sales & Customer Experience with Rustica with in 30 minutes of my review. He reached out to let me know that he would be sending out the matching black stops that match my barn track. I received the stops on black today, I want to Thank Doug Cox for taken care of this matter so quicky. I had spoke to and had text message on more than a couple of times with Terri, Kristi and Lisa regarding the product to make sure I was ordering the right size bar for my project. All was good, ordered and installed it the other day. All looked good till I open the bag of stops! I the attached pictures from thier web site it show the matching color for the stops. That is sure not what I received, they are silver, they stick out like a sore thumb, does not have the clean look as show on the web site. So I reached out to the company and received the below message/email from Lisa K. "Update for Case 260479 - "Wants Black Adjustable Stops" Thank you for reaching out. Those stops automatically come silver. But you are welcome to order some black ones if you wish. I have put together a cart link for you to place if you want to. Thank you kindly, Lisa K" https://rustica.com/cart?save_id=1681171068 First off, " Wants Black Adjustable Stops" they should have been black in the first place as show on your web site Rustica!!! I am so disappointed with this company and the response, Now they want be to spend $60.dollars more for something that is show on the web site to be matching.

    The image shows an email from Rustica support sent on October 17, 2022, at 12:32 PM. The email is addressed to a recipient and states that the support team cannot approve a certain request due to lack of authority. It includes a link for feedback and is signed by Jordan. The email is plain text with no images or attachments.

    BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE". THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!! Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM

    After adding taped insulation the gap is still too wide.

    Spent thousands of dollars on 6 doors. 1 door has warped so badly you can see the gaps and feel the wind blowing through. We have to use towels and tape to stop the wind. We were refused any help by RUSTICA as they only offer a 30 day warranty after installation. Home Depot gives a better warranty on the cheapest doors they sell. DO NOT do Business with this com

    The image shows a close-up of a window ledge with a black frame and a wooden panel beneath it. Outside the window, a parking lot with a few cars and a wooden fence is visible, with a blue tint indicating low lighting or evening conditions.

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    Ask the Community - Rustica

    Review Highlights - Rustica

    I am a home builder and have bought all of my barn door hardware for the last few years.

    Mentioned in 10 reviews

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    Rustica - homedecor - Updated May 2026

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