I've tried to love this place so much as it's located across my home, it's convenient, and there are very few other places to get breakfasts & brunches. Since they opened up I've gone at least once a week and been disappointed every time but today was the day I decided I will not set foot in there again. Not that the portions are getting smaller but they keep saying that they ran out of what I like to order by 10:30am almost every time. Today like other times, I asked for the oatmeal, they were out. Then breakfast burrito, they were out. What about quiche, there were out of that too. What about plain croissant with jam? They said they were out of jam also! When I called to see the manager, she said sorry we ran out and you should place online orders early in the morning next time! Bakery that runs out or everything, every time for years? She then said we don't serve breakfast after 10:00. I asked her for years you keep saying you ran out, why don't you say you don't serve breakfast at your bakery after 10:00?!?! Quiches and burritos are not necessary breakfast items! Then she said I can give you jam!!!! It's always a very stressful experience to be there with my guests and family. I am done With you Rustic! read more

I'm so happy to be updating this review. Over the past year the service at this location has continually improved so much so that I've been coming back more and more regularly. The phone is now answered, cashiers are courteous and I leave feeling valued even if I'm just picking up a to go order. Ari, the manager, goes out of his way to delight customers. I've personally had him make my day and been in line as he's done it for others. Way to go, Rustic Tiburon!! You have my wholehearted vote (and business)! read more

***UPDATE, 12 June 2016*** TIP: on Yelp it says you're closed Sundays! Impressed that management seems actually to be heeding these first reviews: music has finally been improved. Mostly good! My best recommendation I forgot to mention in my previous review: add the station "Indila" on Pandora for a spectacular mix of (mostly) French pop music and related. Also, lattes this time totally up to par. Nicely done. And: looks like the staff have been advised to up their customer service game - read: to be more friendly. And it worked this morning. Alysson(?) was super friendly with my wife and me this morning; very charming. A few more good days like this and I'll be sure to add a star for sure. Finally: how's the wifi situation coming along? :) ***Written while eating here; 9:57a Friday*** First things first: what Jim said - the cheesy soft jazz / elevator music has GOT to go. Like, NOW. With Pandora at your fingertips, really, that's the best you can do? Come on guys. How about some Brazilian tunes or something. Also, why no wifi?? Ok, now onto the review; but first, some context. As my wife and I live just a five minute walk from here, we've been counting down the days for last week's grand opening (and missed it). While Rustic Bakery can't quite compete with Cibo's (now) mind-blowing pastries and world class lattes in nearby Sausalito - complete with gorgeous latte art, mind - we've always enjoyed the Larkspur location whenever we've found ourselves in that neighborhood. And as Tiburon has been (weirdly) sorely lacking any proper, cozy, truly quality cafes, RB's arrival in Tibs has been a very welcome thing indeed. So I'm sitting here tapping away on my phone while enjoying a pain au chocolat and a latte. But before I get to the food, let's address the first elements of any eating establishment: the decor, venue, and above all - let me repeat again: ABOVE ALL - the service. Decor/venue: Perfect. Absolutely ideal location in Tiburon Boardwalk shopping plaza with ample outdoor seating all around. Music sucks. Great selection of materials, love the vintage photos of Tibs and the surrounding areas. Service: ok so I know those of you who've read my other reviews already know where I'm going with this, but seriously, to the managers of Marin County restaurants and cafes: please step out of your insular little bubbles and travel just 300-500 mi south and study the customer service in cities and seaside towns between Santa Barbara and San Diego (yes, even LA and OC). Note the pleasant, friendly, laughing, conversational attitudes. Study, learn, replicate here. It's not pleasant to walk into a cafe first thing in the morning and be (not) greeted by a dour-faced, glum employee, who seems they'd rather be stapling papers at Kinkos while eating a spinach waffle and drinking cold pressed alligator poop than serving customers in a cafe. Right, now that's out of the way, we can finally get to the food: Pastries: although my wife said her first experience with a scone was sub-optimal - hard, dry, brittle - my chocolate croissant just now was pleasant enough; no complaints. Looking forward to trying the almond croissant next time and hope it's as amazing as the Larkspur branch. Still, I can't stop thinking of Cibo's astonishing selection of (daily changing, mind) pastries and cooked food, a veritable selection of ambrosia if ever I had any.... Coffee: so first things first. I quit daily coffee about four years ago and enjoy it now just occasionally, as a treat now and then. Rather like a coca-cola, say. So for me, the occasional coffee is a very special thing indeed. And sadly, I'm forced to (slightly) echo my wife's conclusion: while I didn't find it as burnt / bitter as she did several days ago, it was certainly nothing special, and in any event, nothing compared to the elixir served at Cibo. But, as a back-handed compliment, it was also sub-par compared to RB's own Larkspur branch where the coffee is truly exceptional (even if it does still fall slightly short of Cibo). Perhaps the staff here in Tibs are still learning the admittedly delicate art of latte creation? Conclusion: look, RB Tibs is a fine place. It really is. And in a county (Marin) which is sorely - and curiously - lacking in myriad cafes, including and especially those worth pleasant outdoor seating, we couldn't be happier to have it here. But please, just perfect your latte skills and have your service team brush up on their customer service skills: they should make me SMILE and be HAPPY when I order! And for heaven's sake: please get rid of that damned elevator music. And add some wifi. Thanks for coming to little Tibs. :) read more

Wow. So underwhelming. Is it too much to ask for a decent third wave coffee place in Tiburon? The Element, which for a far too brief period of time at same location,was awesome. I was hoping that Rustic would at least match up to their Larkspur landing location, which is pretty decent. Come on folks, get it together. You buy Equator coffee, yet have so called baristas who don't know micro foam from microwaves or third wave coffee from third base. You know what the problem is other than lack of training? You hire (and I seriously don't mean this to be xenophobic or racist) immigrants and high school kids because they are obviously cheap hires and vulnerable as working people struggling to make ends meet. You need to go over to Equator in Tamalpias Valley or Four Barrel or Blue Bottle or Ritual and see how true coffee people do it. Can't even do a Cortado.... read more

Rustic Bakery - Really sorry foam on my Capp. Very disappointed. - Bakeries Near Me - Belvedere Tiburon, California

I have always seen rustic bakery's goods in Safeway here in San Francisco. So I was delighted to see that they actually had a café after coming back from a day on Angel Island. Everyone was very pleasant and the food was fresh and came out very fast. I had the tuna melt sandwich which was perfect because it was warmed up accompanied with a side salad. The tuna tasted fresh and wasn't full of mayo. The turkey sandwich and soup were also delish! I am not sure if they make the bread there but it sure taste like they do. Overall I was very happy with the experience and the cleanliness of the place, not sure if it was an off day but there were places to sit inside or out. Will definitely have to come back when I am in the area! read more

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Amazing salads, sandwiches and cookies! and the best part is their coffee drinks that that are always fresh brewed and delicious.

Poor service, it took very long to prepare just one capuchino. Capuchino was served super hot and the quality of the coffee was mediocre. We also had a ham and Brie baguette that was decent read more

Always bustling and always good. Great salads and wonderful pastries. Big fan of the Asian chicken salad . Thank you for the wonderful job you always do! read more

I thought I'd give Rustic another try, as I so want this place to be up to par. But, sadly, months later, they still don't want to have their acts together. Line of people waiting for their coffee drinks at 10:15 on a Saturday and Edwin, who seems to be the counter team leader, is taking selfies of himself with the rest of the counter staff. Meanwhile, the espresso machine is standing vacant idling by. Equator lattes are delicious, but life is too short to waste it patronizing establishments that persist in failing to respect the value of their customer's time. I think this will be my last visit. I echo other people's reviews--love the other locations but am sorely disappointed by how much time is wasted by the gossipy and clueless counter staff. Seriously, 4 people at the espresso machine standing around and watching/chatting while only 1 is actually working?! How about using the living wage that you build into the prices of your items to pay professionals who come to work to work and not to catch up on gossip and weekend party plans? When you remember that customers (who live here year-round) value their time, I'll consider coming back. Until then, I'll be taking my business elsewhere. read more

Rustic Bakery - $8 for this! One slice of toast, thinly applied avocado and less than one whole hard boiled egg! - Bakeries Near Me - Belvedere Tiburon, California

love your gift area & set up of cafe. But i have to say u might improve the over baking crust of croissant. my crown & another croissant wz too too brown & hard edged. & fruited pastry wz a bit mushy. The cafe set up is pretty pastries & sandwiches r appealing. Please improve it would b a shame to lose a pretty cafe. read more

All was great, except the "burrito," if one can call it that. It was pressed like a panini and was devoid of all flavor

Cute sandwich and soup spot in the Boardwalk complex. Definitely on the pricier side of life, but you are paying for the food + the ambience. Everything is decorated in white to give a clean and crisp look and there are picnic tables for outside eating on a sunny day. The sandwiches can be quite small but extremely tasty! If you are truly hungry I highly recommend getting a sandwich and a cup of soup. read more

Good service and the staff is super sweet. Food is amazing as well! Nothing to complain here. Update: just got my latte made by Claire, how pretty! read more

Rustic Bakery - Latte (equator coffee beans) - Bakeries Near Me - Belvedere Tiburon, California

Ordered a latte today which tasted burnt and watered down. To top it off, they were out of sugar. The manager was friendly but the person making the coffee seemed like they didn't want to be there. read more

Never crowded, always clean, excellent service (Ari!!!) and very reasonably priced I've been here twice in the last year, the first was with a group of friends after being attracted like a moth to the "wine tasting" sign and my man Ari went above and beyond to make sure we were well taken care of with wine + cheese - the kind of hospitality you come to expect at a loving friends house... Not for obvious freeloaders. The second time was with my wife and daughter where we explored the menu a bit more - not only was Ari there to patiently walk us through everything, but the food was EXCELLENT. I can't quite remember the name but they have this crossover stickybun croissant which is my new favorite treat. Will be back! read more

My family and I have been going to this location since they opened and while the service was always hit or miss, I found that I could use the app and order online. But over the last year or two we've noticed that the portions have gotten smaller while the prices have been creeping up. But today was the last straw. The chicken salad platter was less than a third of the size of what the salad originally was and the sandwiches all came on bread that's much smaller than what they used to use. Almost $15 for an appetizer-sized salad is ridiculous and I'm sorry to say they've lost us as customers. Now just waiting for Malibu Farm and Left Bank to open so we have more choices here in Tiburon! read more

Why did you remove egg salad from the menu?? Everything else is pretty good but I really came for the delicious egg salad on your yummy bread read more

I really like the sandwichs here! they are so good! i also luv the avocado toast! this is a great lunch place :)

After many years living in Tiburon, I finally decided on Lunch at Rustic Bakery. I ordered the daily special asparagus soup and a turkey sandwich. The only thing that was reminiscent of asparagus in this soup is that it was green. The turkey sandwich was a very few slices of turkey with a single leaf of wilted and black-spotted lettuce. Nothing else- not even mayo. The young man at the counter was unpleasant and hard to understand through his mask. And the PRICE for this mess was outrageous ! My luncheon companion fared no better. I NEVER write negative reviews of restaurants- but this was one of my worst restaurant experiences ever. read more

Food is decent but over priced. Staff is mediocre at best. Just had a wait person charge me double for same order as my co worker who ordered first. I called him out on it and he claimed he "owed" her. Well at least one of us got a deal! read more

It took 30 minutes to get a latte! A trainee stood behind the espresso machine After 15 minutes, a staff member made some drinks. The first went to the woman who ordered after me, the second was his own for a break. The next staff member made a drink for the trainee while I waited. The manager Julie had no idea, no system of organization. I finally got the latte & it burned my mouth. Do not bother going here. It's a mess. Zero star read more

When you walk into this place, you think, "clean" and "yummy" and wow. I really like their coffee, pastries, and breakfast. So far, I've been here about 10 times. Always breakfast, so I'm going to focus on that. Their croissants are delicious. I'm really fond of their strata, an egg dish that is filling and tasty. Their coffee is strong, and has flavor. I'm a big fan. And the people that work there all seem to be friendly, happy, and helpful. Nice. Really nice. Rustic Bakery is the kind of place you are happy to go back to. I can't think of anything wrong with it. I don't know if it gets crowded (or too crowded), since I tend to go here right when it opens. I'm a morning person, and this is a perfect way to start my morning. read more

Have no idea why the low ratings. It's a very beautiful happy space. Those signature crackers are delish. And the chicken salad sandwich was from the Heavens. read more

I wish I went here on our first day in Tiburon, their pastries are delicious!! I had a cheddar scallion scone, it was not overwhelming with cheddar flavor, a very balanced scone that reminds me of homemade cheddar biscuits. My kids got a ham and cheese croissant and strawberry scone. The ham and cheese croissant was full of ham, and very satisfying. The strawberry croissant was good, but could use a little reworking, my son didn't like that the berries sank to the bottom. Overall, everything was delicious and I will be making a return trip to try some of the other goodies. read more

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Not sure why people give this place a terrible review. It's fantastic! Coffee, pastries, even my favorite prosciutto sandwich on a baguette... the staff here is more than friendly- just have the courage to say hello. Oh and if you want to practice your Spanish - they are always accommodating and appreciative despite my gringo accent. read more

I got the rustic bakery at the farmer's market and ohmygosh. their kouign amann is seriously one of the best that I've ever had- perfect mixture of sweet and chewy. Ah my mouth is watering just thinking about it again. read more

Rustic Bakery - Love their kouign amann!! - Bakeries Near Me - Belvedere Tiburon, California

There are a few Rustic Bakery locations in Marin this one is my absolute favourite. The service is amazing and the food is great.

The food is pretty good, but the service is so bad. Not unfriendly, but lots and lots of chit chatting amongst the staff. I was second in line today, took almost 20 minutes for two coffee drinks. read more

I'm so happy that Rustic has been able to continue providing their high quality and interesting breakfast and lunch dishes in these days of lock downs . They are doing a beautiful job of keeping the place clean and within the guide lines for social distancing. Ari and Oscar are always friendly and attentive. I'm there at least once a week and rarely have an unreasonably long wait. Try their granola on fruit and yogurt for a great breakfast at home too. Kiki/Tiburon read more

So frustrating this place NEVER has their act together. I place online every time and they never start making my order until after 10 minutes or so after I arrive to pick it up. Don't eat her unless you expect to wait 45 minutes. read more

If they could run this operation half as well they do at the country mart, they'd probably double their business. The staff is so poorly trained that you often find 4-5 people standing around with a line of people looking to order and dirty tables abound. The food is inconsistent at this location as are the drinks. I don't think many of the staff have been properly trained to deal with customers and simple things like ordering and getting food walked to tables somehow is a challenge. The staff seems pretty social amongst themselves at the expense of the customer experience. The mart location has nailed it on the other hand. I'm afraid that this location will continue to struggle until they get the service right since the consensus is forming in the community about this store location. Also, the plastic cups and paper products for dine in is a real bummer from a trash and waste perspective. Hoping they can turn it around ... Update -- it would be great if this location would answer the phone during business hours to place take out orders! 11am on a Saturday and have tried multiple times. They have complained about an unreliable phone for months now. It is odd that this can't be easily addressed! read more

The best breakfast pastries I've ever had. Sandwiches looked great too. I'll be back for lunch.

Place is really nice and food is good. The only reason I gave a 4 rather than a 5 is because most all tables needed cleaning. At 8am and with only 5 customers in the building, there is no excuse for not keeping the tables clean. I like the food and recommend this location for breakfast or lunch. read more

Nice offerings for lunch and breakfast pastries but very disappointed they have done away with the gluten free scones. I used to come just for them! Service has also gone down hill so be prepared to wait a while for a simple cup of coffee to go. It's a shame that the staff is not what it used to be. Ahhhh the pandemic. read more

I ordered the half sandwich, soup combo... For $10.50. Here are the photos...I complained and they gave me more... read more

Rustic Bakery - Here is my little lunch for $10.50 - Bakeries Near Me - Belvedere Tiburon, California

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The first week of opening, everyone should get a hall pass, but at this point, things should have been fixed, and I have stopped going entirely now after 8 visits. I LOVE Rustic Bakery, and was so excited that they were coming to Tiburon! No store should run this poorly though, and it seems as though there is no management. It feels like a frat party behind the counter where the very young staff will gossip about their weekends and parties while checking their cell phones while you wait forever. You wait in line for eternity, and then wait for so long for the food to come out. My order has been lost or messed up repeatedly, and they are too busy joking around to notice or care. The portions are smaller and not nearly what the other stores are. This is an amazing company with the best food around! However, I have now seen so many people leave unhappily, and sadly, I am leaving now too. There is great potential though - just run them like the other incredible stores, and bring in some management and professionals to this location. It is too much like a summer camp, and the prices are no longer worth it. read more

I've been a fan of Rustic Bakery for many years and was really happy to hear that they'd opened a location in Tiburon. Unfortunately, of the 4 locations, this one is my least favourite. It's near Woodlands, which is convenient, but the indoor and outdoor seating area lack any character or flow. My go-to drink at Rustic is their homemade fizzy Limeade, so that was the first thing I ordered at Tiburon. So disappointing! It was basically a hint of lime, sugar and flat water. The pastries looked uninspiring and not well displayed - so I passed. I'll give this location another go. Hopefully I'll have a better experience. read more

Ice tea without lemons is like French fries without ketchup. I know citrus is expensive but charge more for your ice tea.

Ever since Rustic was bought out by a private equity company, literally everything about this place has gone down in quality. This location has had problems with unfriendly staff for years, but it's nearly impossible to get even the bare minimum of service now. The portions are so small, I guarantee you will leave feeling hungry or unsatisfied (or both). Just to give warning, you can Expect to pay $25-30 for a drink and sand which (a little chuck of bread that has a few slices of meat, a tiny slice of cheese and a sprinkling of baby greens) and you will wait at least 10 minutes for your drink to be made. don't ask for anything extra, take too long, ask too many questions or complain about anything. You will be met with excuses and attitude. Barista's fail to remember that tipping is not an obligation. Tipping is given for good or exceptional customer service, and a good experience. I've worked all my life in the service industry, and I find that I no longer wrestle with the guilt of not tipping when I go to rustic bakery. I'm not going to pay extra to be treated poorly and get mediocre Food. Every time I get food there, I say, I'm never going to go back, and then I feel bad and feel like I need to give them another try, but it's always the same thing. Today I went in for a cookie. It was literally half the size that they normally are, and they are the flattest thinnest cookies you've ever seen in your life to begin with. BUT, It was the last one, so if I was going to have a cookie, that was my choice. The subpar, half sized, nearly burnt cookie for $3.25 handed to me with attitude. The pastries are still good. The bread is still fine. Go there if you have money to burn and aren't actually hungry. read more

I finally dragged my boyfriend to Rustic Bakery the other day, I've been hearing about it for months and have seen many bloggers post about this place. I had the chicken Chinese salad nothing too amazing. I have to say, I don't understand what all the fuss has been about the place its your typical lunch spot. The latte was tasty and was done just the way I like it! I'll give it another shot, but won't be rushing back for it. read more

Rustic Bakery - Chicken Chinese salad and latte! - Bakeries Near Me - Belvedere Tiburon, California