Perfect post workout place to re-energize. Try the steel cut oats with fresh berries. Sandwiches and salads are always freshly made. Wonderful staff! So glad we have Rustic Bakery in Tiburon! read more

The sandwiches are flat out bad. Stale day-old focaccia, dried-out chicken and over priced everything.

Ever since Rustic was bought out by a private equity company, literally everything about this place has gone down in quality. This location has had problems with unfriendly staff for years, but it's nearly impossible to get even the bare minimum of service now. The portions are so small, I guarantee you will leave feeling hungry or unsatisfied (or both). Just to give warning, you can Expect to pay $25-30 for a drink and sand which (a little chuck of bread that has a few slices of meat, a tiny slice of cheese and a sprinkling of baby greens) and you will wait at least 10 minutes for your drink to be made. don't ask for anything extra, take too long, ask too many questions or complain about anything. You will be met with excuses and attitude. Barista's fail to remember that tipping is not an obligation. Tipping is given for good or exceptional customer service, and a good experience. I've worked all my life in the service industry, and I find that I no longer wrestle with the guilt of not tipping when I go to rustic bakery. I'm not going to pay extra to be treated poorly and get mediocre Food. Every time I get food there, I say, I'm never going to go back, and then I feel bad and feel like I need to give them another try, but it's always the same thing. Today I went in for a cookie. It was literally half the size that they normally are, and they are the flattest thinnest cookies you've ever seen in your life to begin with. BUT, It was the last one, so if I was going to have a cookie, that was my choice. The subpar, half sized, nearly burnt cookie for $3.25 handed to me with attitude. The pastries are still good. The bread is still fine. Go there if you have money to burn and aren't actually hungry. read more

My favorite new coffee shop/bakery, great salads and sandwiches for lunch. Love the Asian chicken salad, Mediterranean salad and quinoa veggie salad. Coffee and pastries are divine, friendly staff, modern interior, free wifi. Great addition to Tiburon's lackluster dining scene. read more

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This place has gone downhill lately. It was one of our favorite places to fuel up before hitting Mt Tam but the selections have been cut down and it's no longer that "it" spot Still good baked goods but don't expect a full meal read more

Finally opened here in Tiburon. All of us been waiting for a while now. Great selections of sandwiches and pastries and quality is top of the line. Great staff working at the counter and it will be the spot to hang out now in town. Love it! read more

Finally open after long period of renovation. Love the hours and the extra space which accommodates more customers, particularly the courtyard. Tough to please the entitled citizens of Tiburon many of whom opposed the library expansion. I'm sure that you will continue to improve the training and supply issues and your success here will match the other locations. Glad you are in our town. read more

This place is very cute and the pastries are sooooo delicious. I highly recommend coming here for breakfast and coffee.

Decent sandwiches, coffee and pastry but absurdly overpriced. Also, a very poor layout - you stand in line a long time to order, and then go to a second station to pick up the beverage, and then wait a long time for the food to be brought to your table. But the last visit was even worse. This was not a busy time, and there was no wait to order a simple espresso drink - but the unsmiling, harried, expressionless order taker didn't like the way I specified my 'single shot, decaf macchiato, to drink here'. She repeated a series of questions about the drink (no doubt because she had to enter the information on her screen in a certain order). I was as pleasant and upbeat as I could be through this routine. But then, with the same bored scowl, she concluded with "for here or to go?" At that point, I said, "let's just forget it." - And I walked over to the corner supermarket and bought a coffee out one of their thermoses! read more

I must share how great Oscar is at this location! I came in to visit with my mother who has a severe allergy to pepper and Oscar was so kind in making sure her food was prepared safely for her. I can't tell you how much it means to have someone care, as if it was their own mother. We look forward to talking and laughing with Oscar when we go visit! Also the Caesar salad and chicken salad sandwich are fantastic read more

I stopped in mid morning for a few pastries and iced latte- the gentleman at the register was not very kind which was surprising as he was just helping a woman in front of me and was overly nice to her. I couldn't help wonder what made my experience be so different. Was it bc I was not an older white woman? I'm not sure but I can say I will never go back to this bakery again. The other staff were pleasant. read more

Best breakfast ever! I think we ordered one of everything and couldn't be happier everything was amazing!! They work so hard and never stop moving to get your order out as soon as possible! Thanks for the amazing breakfast! read more

I am giving 3 stars for these reasons: 1. french bread was good crunchy and fresh. 2. coffee was good but not extraordinary. 3.my banana bread was very disappointing is was DRIED!!!!! and expensive! I do not care about paying for expensive pastries as long they are delicious !!! 4. Staff was nice but they seemed a little lost. these are my comments!!! read more

Aways slow. Don't understand. I bought the coffee went to cvs and back and the coffee was not ready. I did this because it's aways slow and I was trying g to give more time. But it's getting ridiculous. read more

Greeted by a Latino manager, telling me they were not open yet, I waited patiently, another customer approached, the employee/manager took their order before mine, not very professional. When I asked him why he skipped me, he said he didn't have any cash in his till, why would he assume I don't have credit cards. I felt discriminated against. Thank you for nothing, I had to go to grocery store down the street. read more

Yelp is still listing this (Tiburon) location as being closed Sunday... interesting since we had lunch there today (6/26). We are big fans of your Larkspur location. We've now had six or so visits to Tiburon. Some thoughts/suggestions for management: -Fantastic atmosphere overall.. .love the seating out back. Has brought new life to the Boardwalk. -Soups and salads thus far have been phenomenal. -Sandwiches... meh. -Agree with previous poster that music and staff attitude could improve. -Where to place one's order creates confusion. Even the girl behind the counter today couldn't tell me where the line begins. I counted NINE employees behind the counter with two taking orders. -How hard would it be when splitting a salad to bring it on TWO plates? -How about bringing some utensils? -How about real dishes and silverware (Larkspur)? It's been long overdue since Tiburon has had a cafe like Rustic. Shouldn't take much to make it an A+ experience. read more

This is a really cute shop and great location but unfortunately that's it. Staff is horrible. No communication, not friendly, not good at helping. Can't handle simple things like order accuracy or helping people who need to order. There's no eye contact and it feels like none of them want to be there. It's really uncomfortable all the way around. I go in all the time because it's in the center of town and I have yet to have a positive experience. Also it's all made worse by a beautiful display of food products that are all tasteless. I've tried so many different things and they all leave a lot to be desired...and that's assuming I walk out with what I actually ordered. After two years of putting up with this, I can confidently say that I will never return. So disappointed but it's worth it to drive further to a coffee shop where life makes sense again. read more

Coffee and pastry are great, though i prefer the location in Larkspur, the Rustic Bakery here in Tiburon is off Main road and lacks the view of the water... but hello, you walk 5 min and you get a delicious croissant, crunchy morning snack or come later for lunch and have toast or salad. I need to thank the friendliness and patience of the staff: one day I had a rough day and they were just great and warm hearted in the right moment and right place. I work downtown and will always refer people. read more

I went in to Rustic Bakery this afternoon for a late lunch. I looked at the sign on the door and it said "open". I asked my friend to go in and order first because I had my 2 small dogs with me and couldn't take them inside. When I went in to order, there was one young woman with her baby, ahead of me in line. The young wonen at the cash register was pleasant enough, but then this older blonde woman with a ponytail came barging over, yelling about the grill being closed. She was trying to rush me by being aggressive. She was clearly a bully but seemed to be in charge. After a few minutes of trying to figure out, what was still available to order while this woman was being so rude, I just said forget it, why would I give my money to such a badly run establishment. My friend and I left and instead had lunch at Tiburon Tavern. Shame on you Rustic Bakery Tiburon for treating your customers so disrespectfully! read more

Took 50 minutes for two coffee and a breakfast burrito. Coffee was meh and the burrito was cold. Y'all should just go to equator, they have better coffee and better service. read more

I'll admit to having a meltdown in my car after the croissants I ordered online weren't on the table for pickup because they were already sold out by 9 am. I did receive a nice message from Oscar, to tell me the bad news, but I missed the call/voice mail. I'm sure Oscar gets a lot of distressed looks from foodies when there are no croissants left ;) . As he gently notified me in person that there would be no croissant for me today, he kindly offered to put me at the top of the list for the next day. Fast forward to Friday and I go to the table and am frantically looking for my bag of croissants. Panic sets in as I don't see a bag with my name on it! Then, Oscar brings it out from behind the counter, where he has been keeping it safe for me. Those croissants are to die for. Thank you Oscar for your great service. I am sure he has something to do with the better service in this location in the past couple of months :) . read more

Manager (Ari) is a wonderful guy. Staff is great too. The best baked goods. Our daily and weekend go to. Tiburon wouldn't be the same without it. Love you rustic! read more

Reasonable prices and great food. Amazing salads, kid and family friendly, nice indoor and outdoor seating. Convenient location and good atmosphere. Would recommend. read more

Had a lovely lunch while bike riding in Tiburon! Our food and service was excellent, will definitely stop by again.

C'mon guys, $2.75 for a small coffee, small expensive sandwiches, counter staff being trained at noon, hard seating for aging customers, and bad acoustics? You may be the Millennials' answer to a "cool" spot, but your price-value failure is not missed by others who miss the old reliable eateries. Rustic means "real, traditional, affordable". Name change perhaps to Gucci Bakery? read more

This perfect size,intimate bakery is so important to our community. The baked goods and coffee drinks are superb. The service is great and the assistant manager, Edwin Cruz makes our morning joyful. David B read more

Poor management, staff is abominable. 2 out of 3 visits, latte order wrong.....asked for decaf, got caffeine; asked for nonfat, got whole milk. When I brought it back BRENDA advised me not her fault, she didn't make it. When I asked for the manager was told there isn't one! Really? what a shock. Wow Rustic, what a waste of pretty atmosphere and decent food! You only stay in business there because there's no competition. Sad read more

Everyone who has criticized this place is wrong. I am ashamed at the blatantly elitist and racist comments made by others. The truth of the matter is that the world does not revolve around you!! This establishment is full of hardworking individuals who continue to give warm smiles despite all the hateful customers. The food is good, the coffee is good and there is a lot of great seating. Take a step back and calm down people, please. read more

Well, certainly not larkspur landing, more servers hanging around talking than customers. Amazing how bow by location the vibe and service can be so dramatically different. read more

I've loved Rustic Bakery for years and I was so excited one was opening up in Tiburon. Too bad this one is NOTHING like the others! The baked goods are dry and look old and the coffee takes forever and when it does come out it doesn't taste very good. The worst part is the service. The staff looks like they are being tortured by working here. Rude, unhappy, sour faced and they argue with you when they make a mistake on your order. Customer service is dead at this location! I'm truly disappointed and I hope that the owners of Rustic get a clue and make this location as stellar as the others! read more

Excellent soup, terrible sandwich. Amazing selection of desserts that look too decadent to eat. Very clean. Uncomfortable seating. Usually crowded. Conveniently located. read more

Continually underwhelmed with the staff and their inability to grasp customer service. You need to go back to scratch and look at what they're doing in Larkspur because it needs to drastically improve for me to return again. read more

I like Rustic but NOT Tiburon store. Tiburon staff is poorly trained. Thursday 7:30 a.m., Barista took two separate phone calls while ignoring coffee orders. 20 minutes for a coffee Americano is UNACCEPTABLE when no one is in line!! Put down your cell phone and do your job, please. read more

This is the second time I've found a hair in my Asian chicken salad to-go and it's really starting to gross me out! If I'm paying that much for a darn salad I don't want any hair in it! Come on people...gross! I like the salad but I'm just not willing to pay the price to eat less than half of the salad and get grossed out and throw it away!!! read more

I agree wholeheartedly with the points made in the other reviews. Love the setting, enjoy the food, but the attitude and slowness of the overly abundant staff is really enough to keep one away; and the coffee (even lattes) IS bitter. When you walk in there is literally a line of 5 to 7 staffers behind the counter with their hands behind their backs doing nothing--or gossiping as others have pointed out. My husband calls the service "rustic" itself but that is too charitable. Get some adult management in this place, reduce the staff numbers, and put some smiles on the faces and spring in the step. read more

I've been optimistic that this offshoot of the Rustic Bakery in Larkspur Landing would match their quality and selection. It just hasn't. Simply said, nothing is very tasty, and the baked goods are average at best. Here's hoping it improves. read more

I love Rustic Bakery but the almond milk latte I ordered this morning was so incredibly watery and the coffee was nonexistent. Very very disappointing! read more

The staff has no idea how to run a restaurant. Messed up our order twice and didn't apologize. Such a bummer because the Larkspur one is so good and efficient. Hire people that know what they are doing. read more

The food is delicious and the location is cute! The backyard seating is awesome on a nice day, and the avocado toast is so yummy!

What happened here.. the coffee is horribly bitter. At the other Rustic Bakery locations they really have it down and make some of the best espresso drinks in the SF Bay Area. They need to train their staff at this location how to make proper espresso. read more