Waited forty minutes store stayed closed with a "back in 30 minutes" sign…read more Unstaffed.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

Had to get a new iPhone and watch and these guys were the best!! Very helpful, knowledgeable and…read morethere was no wait times unless the Fremont location (2 hours and horrible attitudes) Definitely worth the extra miles to come here for your wireless needs.

Do not go to an authorized Verizon retail store! Instead go to a Verizon corporate company. I had…read moreplaced an ordered for my new phone for pick up at this location. When I arrived the employee claimed they were having system issues so they could not upgrade my phone although she had the actual phone with her. When I called the actual Verizon line the representative told me what happened was probably the San Ramon employee made an error and advised that I should not go to an authorized retail store since they just want customers to buy phones directly with them. The employee did not even give me alternative resolutions and was not helpful at all. Long story short I advise you if you are going to upgrade your phone and order online do not go through this San Ramon location. An update to this review I called Verizon to cancel this order their corporate headquarters called me and said this store marked my order as delivered and completed although I never received the phone. Please also note this store never contacted me nor did they email or text me to tell me my order was ready. I also received an email that my order was cancelled. It seems very suspicious to me. Good luck if you go through this retail seller. Just beware.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

Another great customer experience today with Angelo. I was helped with exactly what I needed I'm…read moreso glad this store is right here in Livermore and open on Sundays.

I spent over $200 to get my iPhone X Max screen repaired at this place. After getting my phone…read moreback, the new screen was significantly brighter compared to the original screen (something I was going to overlook) and the new screen would not "wake up" or respond if I tapped it. 5 weeks after getting the phone repaired, I noticed a discoloration in the screen in the top right corner, and now, 6 weeks later, the screen has a long crack down the middle even though I never dropped it. After reading reviews, it looks like going back to have them fix these issues is pointless, despite the 90 day guarantee, and I certainly don't want to be accused of doing this damage myself when that isn't the case at all. Save yourself the hassle and pay the extra $100 at Apple.

Do not ever shop here! If you do, back up your device first. I went here to ask about a battery and…read morecharging port replacement, and if it could be done on an S7 which was an older phone. I didn't authorize anything, just asked. I was told I would need to call and order in the parts. No offer from the associate to order the parts for me right then and there. Tajar plugged my phone into the charger to see if the issue was as I described, which he did not need to do. I noticed he was holding the phone in an odd way and walked off to discover that my phone was booting in maintenance mode. I panicked and went back asking why my phone saying it is erasing all data, knowing it was performing a factory reset and there was nothing that could be done to reverse it. He claimed no responsibility, was extremely rude and unhelpful, claiming that a phone cannot be reset without unlocking. Unfortunately Galaxy S7 can easily and quickly be factory reset by holding down the up volume and home button keys for about 10 seconds. It is just about impossible to do this by accident, as you have to hold them down hard. Lost 2 years of data. Ended up bringing mall security into things, filing a complaint with the mall about the shop, and will be forwarding the report to Cellairis HQ. The associate there is an absolute clown with no concern for customers or value for their property.

Very easy and smooth transaction would do business with them again . My box was to big for my item…read moreI was shipping the lady cut the box and helped me save $50 from the original quote thank you again

These people will cheat you on whatever you buy. If you pay cash for goods or services they will…read morepurposely not give you back correct change. They will give you a receipt for the correct amount but never ever give you back correct change owed. Ever. Avoid Avoid Avoid. Taking my business elsewhere. The owner should know better but he consistently short changes every time. Ridiculous to think he feels he can hold your money as he sees fit despite the amount you paid on the receipt. Done.

Terrific business for TVs and sound systems. Solid selection and they always have great deals well…read morebelow Best Buy & Costco prices for the better systems. I've purchased multiple TVs for myself, family and friends over the years, but my most recent experience was exceptional. I purchased one of the highest rated, modern 77" TVs and needed it shipped to my home near Brentwood/ Stockton, and they offered it. I also wanted professional wall mounting (with no cables showing) and they offered that too. TLDR; The TV is spectacular, even with my highest standards. The price was reasonable. Service was excellent. Shipping was handled via their installer Brandon McKinney, who was absolutely exceptional. Ultra professional and gave me an installation that exceeded my expectations. He recognized my equipment and set everything up so I was rolling before he left my home. Top notch experience from store to home. I couldn't be more satisfied. If you're looking for a great TV, Video Only is the best source in the Bay Area.

Went in last night to look at new TV I had a 13 year old 50" flat screen and since I ditched my…read morecable it was all but useless. Was looking at 72"-75" smart tv's. Walked in guy walked up asked a few questions like how big what use what quality and budget. We talked a few options and ultimately settled on the Samsung QN70F 75" QLED with mini LED. Got home put it on the wall went through start up process which is wonky cause i didn't want to make a Samsung account but just used my Gmail Google account and it was great. YouTube l searched and loaded super fast! So far really happy with help and product. It was actually cheaper than Costco which was an added bonus.

Nice local business for hardware needs and more. The staff are so friendly and helpful and you can…read moreshop in a smaller store rather than the huge chain wheelhouses. I've stopped by for some small household items and fixing things at home. They have a cute store cat that helps catch the mice that try to eat the pet food. Someone took the cat and she was gone for a week before being found. This is a good small business to support

Excellent service and personnel ! Old fashioned service with a great staff ! I would recommend them…read moreto anyone needing hardware services and supplies.