Great experience! They fixed my phone screen quickly and did an excellent job. The service was…read morefast, professional, and the quality of the repair was perfect. Definitely recommend!

Excellent customer service! Repairs were done in a timely manner, my phone was as if it had never…read morebeen broken

My iPhone 15 Pro charger port got clogged with random junk & it wasn't fitting securely. And the…read moreman managed to fix it within 10 minutes and my phone was completely fine! Very professional customer service & a friendly person. Definitely will recommend my friends to come here as well if they ever need any repairs on their phones. Thanks a ton!!

I was able to call and get excellent customer service right away. They understood the need and…read morewe're able to help us quickly.

If I could give zero stars I would. If you like waiting on hold for 1 hour every time you call in…read moreabout a problem then Direct tv is for you. If you like calling in 3 to 4 times for the same problem then again Direct tv is for you. If you like to to be lied to and assured that your problem will be resolved then Direct tv is a perfect fit for you. If you like to have your bill change on a monthly basis. Then when you get over billed you get to talk to 3 different departments. Then they have to confirm that they took your money after it shows up as payment since that is what the first person I spoke to stated. And just to let you know how bad it is they could not fix the satellite on my roof for nine months.. DIRECT TV IS A NIGHTMARE TO DEAL WITH, DON'T WALK AWAY FROM THEM RUN AS FAST AS YOU CAN AND NEVER LOOK BACK.. IF YOU DO BUSINESS WITH DIRECT TV YOU WILL BE COMPLETELY MISERABLE.

Be very careful when using direct tv Had it for two years…read morewas over charged Over 400.00 dollar's they even cancelled One account and changed it to another A new one . All they do is lie to you . Don't Trust them . the free hbo show time cancelled After 3 months they nerver canceled would Call again still would bill extra each month. They said we had 450.00 credit coming Never came final got credit card canceled Off there record . (don't do auto pay keep control of your account).

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

If I could give zero stars, I would. What happened to me and my husband at this AT&T store was…read moreshocking, unprofessional and completely unacceptable, especially because the behavior came from the store manager. We came in for a simple phone upgrade. During the process we realized that a previous AT&T location had given us completely wrong information about our plan, so we decided to return the phone immediately. The phone was unopened and not activated at all. The employee had already deactivated my working phone and needed the manager's access to restore it. The moment the manager (Daniel) came over everything changed. He did not listen to us and immediately blamed us for the mistake that came from another AT&T store. He said "You should have done your homework before coming here." He told me "Take a seat because you are begging for a refund." He told me "Sit down and relax." He repeatedly spoke to me in a belittling way and made me feel targeted and disrespected as a woman. We also noticed that he treated other customers who were not people of color politely and calmly, while he spoke to us with irritation and hostility. The difference in treatment was obvious and extremely upsetting. Then things became even worse. While he was assisting another customer, he loudly said "Let me deal with these assholes first" and then "I love dealing with such assholes." He said this publicly while we were standing a few feet away. It was humiliating and completely unprovoked. When he returned to us he continued raising his voice and speaking to us in a hostile tone. He said we should be glad he was giving us a refund and.At that point we were no longer asking for a refund at all and expecting my phone service to be restored.After everything he put us through we told him we did not want a refund anymore because of the amount of shame and humiliation we experienced in that store. Instead of de-escalating, he became even more aggressive and said "Do not act like a martyr." This was unnecessarily cruel and completely inappropriate, especially after we had already made it clear that we wanted to end the interaction peacefully. Throughout the entire experience my husband and I stayed calm and respectful. We never raised our voices or insulted anyone. We only wanted AT&T to correct the misinformation we were given by another store and to restore my phone. Instead we were met with harassment, verbal abuse, racial bias and gender-based disrespect. This was not normal bad service. This was discrimination, humiliation and retaliation. AT&T corporate needs to address this immediately. No customer should ever be treated this way, especially not by someone in a management position.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

If I could give more than 5 stars to this store, I would. I want to shout out our sales associate,…read more"Josh". When I tell you I have never had an AT&T experience that was so smooth, informative, and overall an exciting and pleasant experience. I came in with my parents to see our eligibility for upgrading our phones this year, and Josh not only helped us with that, but also examined our monthly payments and managed to save us money with various promos and ways to do so. The energy, way he spoke and carried himself, and also just how we were treated was really the best part of the entire customer experience. This location is in a great area, definitely a slower location too, so you are sure to be helped. 10000/10 goes out to Josh and the team at this location. We felt like we were taken care of and treated like family. Shoutout Josh!