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    AT&T Store

    2.6 (91 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    Hi! Thanks for your feedback! We appreciate your business!

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    2 years ago

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    3 years ago

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    5 years ago

    These guys are fantastic each time I go in for an iPhone upgrade. Super helpful and great service.

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    2 years ago

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    4 years ago

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    2 years ago

    Great workers!! Deals are really good and they have a lot of them. The workers are all very kind and helpful, great environment.

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    3 years ago

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    4 years ago

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    6 years ago

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    5 years ago

    Kevin serves up great customer service. I wish he was single too, he's very easy on the eyes. He is patient and listens very well.

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    7 years ago

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    6 years ago

    Horrible customer service. Came from the San Ramon store hoping to get better service. But recieved the same.

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    7 years ago

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    6 years ago

    Leonard helped me out quick with no issues. In and out in less than 5 minutes.

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    4 years ago

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    7 years ago

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    4 years ago

    Great customer service and nice staff. They had a nice little bbq for customers, very personable

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    5 years ago

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    Page 1 of 3

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    They were super helpful with transferring all my info from one phone to another.

    Mentioned in 4 reviews

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    Mobile Kangaroo

    Mobile Kangaroo

    3.9(197 reviews)
    2.5 mi

    I had 2 separate issues with 2 MacBooks. My wife used Mobile Kangaroo in SF for service on work…read moreMacBooks, so, i selected Mobile Kangaroo in Pleasanton as a service provider. Appointments were quick and easy. I was able to make next-day appointments with Mobile Kangaroo online. Good follow up and reminders in email and text. Drop off of the MacBooks were easy. Staff was professional, asked good questions to understand the problem, and even knew about extended warranties due to manufacturers issues. One MacBook was ready in 3 days; the other in about a week. Got a text and email to pick them up. Pickup was just as easy as the drop off. Great Apple service provider. If I could give more than 5 stars, I would!

    We needed to quickly change the password on my elderly father's Mac laptop ASAP. As a PC/Windows…read moreuser and didn't know how to navigate the Mac toolbar to do this. I tried to schedule an appointment at the Apple genius bar but they had no availability. The Apple website listed Mobile Kangaroo as an alternate source of support. I walked into the Pleasanton Mobile Kangaroo location with my father and his Mac laptop and asked the employee at the front counter if he could tell me how to change the password on a Mac computer. Rather than answering my simple question the employee rudely told me I needed to pay him $65 before he would tell me anything. I again asked if he could just point me to the right screen icon to navigate to the change password feature and he again rudely refused to tell me without a $65 payment. Then, another customer walked in and the employee dismissed me and began assisting the other customer. My father and I left the store and while sitting on a nearly sidewalk bench I figured it out on my own in just a few minutes by googling for the instructions. Had the employee been helpful we might have purchased a service agreement because the store location was convenient, but given the service they get this review instead. I do no recommend them because of the employee's attitude.

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    Mobile Kangaroo - Best Phone Repair

    Best Phone Repair

    Mobile Kangaroo
    Mobile Kangaroo

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    AT&T Store

    AT&T Store

    3.3(25 reviews)
    3.2 mi

    This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

    If I could give more than 5 stars to this store, I would. I want to shout out our sales associate,…read more"Josh". When I tell you I have never had an AT&T experience that was so smooth, informative, and overall an exciting and pleasant experience. I came in with my parents to see our eligibility for upgrading our phones this year, and Josh not only helped us with that, but also examined our monthly payments and managed to save us money with various promos and ways to do so. The energy, way he spoke and carried himself, and also just how we were treated was really the best part of the entire customer experience. This location is in a great area, definitely a slower location too, so you are sure to be helped. 10000/10 goes out to Josh and the team at this location. We felt like we were taken care of and treated like family. Shoutout Josh!

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    AT&T Store
    AT&T Store
    AT&T Store

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    AT&T Store - mobilephones - Updated May 2026

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