When my car died, I originally had it towed to Ruffing because it was close to where my car broke down. After I saw the good reviews, I figured it'd be worth a shot, and was surprised at how awful the people were.
Ruffing originally suggested I take my car to a dealer, since it's an uncommon model and they didn't know what the problem was. I asked if I could just pay for a vehicle diagnostic, since they're more likely to be honest than a dealership. They said it would take around a day-and-a-half to get to it.
Almost three days later, I hadn't heard back from them. Since I need my car on a daily basis, it was frustrating that they were well past their quoted time with no updates as to what was going on. The repairs are what should take time - not a diagnostic.
My biggest issue was the attitude I received when I called. When I called to see why there was a delay, the mechanic became agitated. His tone became condescending when he told me it's my fault for leaving the car with him -- that I just HAD to have him look at it and I was SO against going elsewhere. He said he had cars sitting there for weeks that he hasn't even touched yet (?) so he can't bother with mine. Ultimately I had to get my car towed to a dealership anyway, since I couldn't afford to have my car sit at their shop for "weeks".
I wished they were more up front with how back logged they were, rather than trying to give me a schedule they couldn't abide by, and then take their stress out on me when I followed up with them.
I wouldn't recommend this mechanic to anyone. You're better off going somewhere that has realistic wait-times and up front communication. And you definitely don't want to deal with a mechanic who is going to lose his cool with you at the drop of a hat. read more
