Not sure why this shop is rated anything but 4-5 stars. I've taken three different vehicles here for a myriad of issues and every time I've gotten quality work done, in more than a reasonable time. They're communicative, patient, and transparent with the work that needs to be done. Ruffing auto has earned my trust which can be hard to come by in the industry. read more

I've been coming here for years now. It's clearly never a happy experience to be at the mechanic, but they are nice and get the job done. Listen, I am not a car coniosarre and this place is convenient to where I live and is usually fast to get in. It takes a couple days if it's a minor fix because they have to order parts. I'm not sure if some larger mechanics have parts on hand or can get them faster. It is annoying being without a car for a couple days. It seems that every year I have to replace my tires during my inspection. Is this a coop? Again, I don't know. I have a 2014 Juke (my little baby Pepper) and nothing else has had to be replaced during the inspections other than that and breaks, so I don't THINK they are taking advantage of me. They are NOT a body shop either, so if you need major work done or are in a large accident, they probably can't fix your car. Weird quirk to know, they use a payphone for their regular phone. It's so weird, but if you call and get a busy signal, that is why. read more

I have been taking my cars here for over 20yrs. I have never been scammed or lied to in anyway. Sometimes the mechanics can be gruff, but never rude or misleading. They work with you every step of the way and never do unnecessary repairs. I trust them, especially Don, the owner. read more

Ruffing is the only place I trust to take my car. They have been amazing at everything from major repairs, to annual inspections. They are always very honest with me and have not done any unnecessary work or taken advantage of me with a "pink tax". read more

Took my car here because I was having muffler problems. I was quoted $480. Something told me this wasn't right. I told them to just give me the car back. They did, after they charged me an outrageous estimate fee. I drove just a few miles up the road to a different place and they quoted me $240. Exactly half of what Ruffing quoted. Plus they're not the most welcoming people. Just stay away. read more

They might be better known as "Gruff-ing" Automotive, but don't let their laconic manner and the outdated aesthetic of their garage steer you away. These guys are honest and reliable mechanics who never fail to give you a straight line. They've never done me wrong in the 10+ years I've frequented their business. Their labor charge is quite reasonable, and they will always look to source quality parts at the best price, especially if you're on a tight budget. They've never recommended anything but the most necessary repairs, so you needn't fear them trying to squeeze a buck out of you for bogus work. Even though I'm currently leasing, for anything other than my regular service appointments, they're my top choice and I readily recommend them to friends in search a trustworthy garage. Very often, it's same-day service, which is also much appreciated. read more

When my car died, I originally had it towed to Ruffing because it was close to where my car broke down. After I saw the good reviews, I figured it'd be worth a shot, and was surprised at how awful the people were. Ruffing originally suggested I take my car to a dealer, since it's an uncommon model and they didn't know what the problem was. I asked if I could just pay for a vehicle diagnostic, since they're more likely to be honest than a dealership. They said it would take around a day-and-a-half to get to it. Almost three days later, I hadn't heard back from them. Since I need my car on a daily basis, it was frustrating that they were well past their quoted time with no updates as to what was going on. The repairs are what should take time - not a diagnostic. My biggest issue was the attitude I received when I called. When I called to see why there was a delay, the mechanic became agitated. His tone became condescending when he told me it's my fault for leaving the car with him -- that I just HAD to have him look at it and I was SO against going elsewhere. He said he had cars sitting there for weeks that he hasn't even touched yet (?) so he can't bother with mine. Ultimately I had to get my car towed to a dealership anyway, since I couldn't afford to have my car sit at their shop for "weeks". I wished they were more up front with how back logged they were, rather than trying to give me a schedule they couldn't abide by, and then take their stress out on me when I followed up with them. I wouldn't recommend this mechanic to anyone. You're better off going somewhere that has realistic wait-times and up front communication. And you definitely don't want to deal with a mechanic who is going to lose his cool with you at the drop of a hat. read more

horrible.... Never Go Here!!!! Horrible customer service and will totally try to get over on you if you are a woman!!!! Claimed they fixed my tire I left and tire was flat two blocks later! take back and was told "o ya there is another hole and can't he fixed" so why would u fix one but not the other and then say it can't be fixed.. so u wasted my time and money? Would not refund my lousy $16. So they must need the $16 pretty bad! Let me go back on road with hole in my tire. Sorry but my life and business worth more! So pretty much they will let you go back on the road with bad car and not are as long as they get their little bit of money. WILL NEVER GO BACK AND NEVER SEND A SINGLE PERSON THERE! MANAGER RUDE AND NEVER WRONG read more

Car Inspection rip-off. Took my car here and they told me I had about $4000 worth of work needed. They said my backseats were suffering from water damage which is the most ridiculous thing I have ever heard about a car. They also told me, probably to put me in fear of not driving my car to another auto shop, that my car could literally catch on fire and explode at any moment- that it was a huge fire hazard. I took it to another shop anyways and was told nothing was wrong. Drove that car for about 5 more years and never experienced any of these problems ever. Not trustworthy; they just want your money. read more

I'm not one for reviews, but I think this experience warrants one. I live nearby so decided to take my '98 here for inspection and an oil change. Big mistake. They called me to say it failed inspection and emissions, and that it needed about $500 worth of work before he could pass it, including frame work for a small hole in the frame that he estimated would cost $300 at a body shop. I told them I wanted to pick it up to get a second opinion. Still, for an oil change and a failed inspection/emissions, it cost me close to $150. A week later, I took it somewhere else. The car passed with flying colors, and I was only charge $45. There, they told me the hole in the frame was small and nothing to be concerned about, although next year it may be worse and need work then. I'm so disappointed I ever took my car here. I'm down a hundred some bucks, and wasted two days in inspections. Please heed my warning and take your car somewhere else! read more

This is one of the most honest car places I have ever dealt with. I take a 99 Honda CRV there and a 2006 Hyundai Tucson and the guys at Ruffing always fix the problems and do not try to overcharge. They do inspections, oil changes, tires, and mechanic work. I would reccommend this place to anyone that is looking for a trustworthy, experienced, and affordable place to take their car. read more

I highly value Ruffing Automotive! We have taken out two cars there for more than 25 years and we have always been happy with the service and the value for the money. they are an honest team of mechanics who really watch out for your vehicle. I recommend them highly! read more