Just left this Ruby's and had a great experience all around. The service was very friendly and attentive. The burgers were yummy and my lucky kid even ate onion rings!!! Received a discount for what the manager thought was slow service. Which surprised us because I didn't think our food took that long and I am very critical about service after being a server myself. I will definitely be going back!! read more

foods alright...nothing to special. surface takes a really long time though. waited a freakin 45 minutes for an omelete

They advertise they have breakfast all day but that is very limited at lunch and dinner. Took my wife and two grand nieces to dinner. Kids loved their food and they each had a shake for dessert. My wife and I split a hamburger and fries. No charge to split. Food is good, service was okay. Our guy left before we were done and we felt orphaned. Managed saw us and took over our service. read more

One of the other reviewers called it comfort food. That's exactly what Ruby's offers. Most people line up for brunch, but my favorite time in dinner time on a Saturday evening. It's not crowded and people are "come as you are." I don't feel the need to change from shorts and a t-shirt. It's that laid back. Now, the staff is dressed in period costume, the restaurant is over the top 1950's diner, but don't let the decor get in the way of a comfort food experience. I recently had a Ruby Melt (a patty melt). It's a gooey cheesy burger on grilled rye bread. Also try the meatloaf "Red Plate." Now, if you find yourself at a weekend brunch, prepare of lots of kids and long lines. This particular Ruby's is at the Cross Roads of Irvine and Newport Blvd. Not your typical Ruby's location of being at the end of a pier or in a hopping suburban location. Go for the food, don't expect gourmet, it's kid friendly... and so should you. We were all kids once... relive the experience. read more

I recent came here during lunch on a Friday for my birthday with my entire office. Our waitress was Chantel and she was amazing! it was pretty busy and she still put on a great service for us! read more

I made this account just to say how great the customer service was at this location. I went in on Saturday July 29th around 7:30. I was immediately greeted with a smile and placed my to-go order. There was some difficulty processing an e-mailed gift card I'd received, however the manager Chris was extremely helpful, apologetic, and even comped my order. The food was also ready fast and tasted amazing. The whole staff was friendly and their fantastic service was very appreciated! read more

We came here on a Sunday morning for breakfast by request from the bf. He remembers going to ruby's all the time and getting the breakfast sandwich and loving it. It was my first time here even though I've driven by it hundreds of times. The ambience is fun 50s diner with a toy train running through the dining area. I ordered the coffee and the bf got oj, waitress didn't bring creamer until five mins after I got my coffee. So she returned with a new cup and creamer. Coffee was just ok. Prob on the same level as McDonald's quality but more pricey. I ordered the buttermilk hot cakes with eggs and bacon ($10) and the bf got the egg sandwich with turkey sausage and potatoes ($12?). The pancakes were fine, nothing to write home about, eggs were a little under and the bacon was by far the best thing on the plate. The bf said the sandwich was just ok, not as good as he remembers. The potatoes it came with were undercooked and not edible. Overall the service was slightly below average. We could see the waitress chatting up the other waitresses instead of checking up on us and getting us the check. For a meal we paid $30+ for I expected to be satisfied. I feel like we could've gone to some local mom and pop diner and gotten the same things for much cheaper. Most likely won't be back due to the high prices and not stellar quality of food. read more

I went to this ruby's for breakfast, the service was slow. It took forever for the waitress to come and take our order. Their cinnamon roll toast was good but a tad bit too sweet for me. But, it was more food than i could have finished. The portions are well worth your money read more

My favorite location! The manager is so sweet, the staff is very efficient and of course the food is DELICIOUS.

Go here for breakfast on the weekends. It's good. Great place to nurse that hangover from Friday night... I'll be the guy with the French Toast pancakes or the corned beef scramble. read more

My husband and I went to this restaurant for lunch and were disappointed with the food and the service. I ordered a burger, which was greasy, and coleslaw, which I didn't eat because it tasted like it was going bad. My husband had a patty melt and fries, which were just okay. The waitress did not come back to our table to see whether we needed anything until we were done eating. The manager, who greeted us when we came in, did not come around either. When I told her the coleslaw was bad, she offered to bring out another one or a different side dish but I said no because we were getting ready to leave. She then came back with the bill and a coupon for a free root beer float but did not deduct the coleslaw from the bill. Since we live out of state and were leaving the next day and since we were no longer hungry, I left the coupon there. I wish the manager or waitress had come over to the table while we were eating to see if everything was okay or that the manager had taken a couple of dollars off the bill instead of giving me a coupon for something I didn't want. The food is overpriced and the service is subpar. read more

Not bad. Reasonably priced. Friendly overall. Sometimes, service can be a bit slow, but definitely return regularly.

I like Rubys overall. The service was ok. Get their burgers. Shakes are also very good. If you didn't know it was on the corner, you could miss it. Would definitely go back. read more

I like coming to this ruby's but today was the worst service ever. I was waiting 20 min for someone would come by so I can get extra fries, watching the manager do NOTHING to check on diners. I think he was making his own shake and getting his dinner ready. You need a new manager that will walk around checking with your diners. read more

We took the kids here this week and I had no idea how great the kids menu was. We ordered grilled chicken with apples. They also have tons of other options, including breakfast items. We will be going back for sure. read more

I love Ruby's food. Unfortunately, I didn't get to experience it at this location. We sat in our booth for 25 minutes without a server. The manager was very apologetic and offered to pay for our meal, but we politely declined. We didn't want any freebies. We just wanted to eat. We ended up going to the location off Barranca Parkway! They were PACKED and we still got service right away! And their staff at that location was incredibly friendly and personable! read more

The service was outstanding. Carlos helped us with our meal and made sure we have a great time. He also compensated our wait time for being served with a chocolate shake that was good. I hope to come back and get something from eat at Ruby's diner. Thank you to the people that made my meal a.d those that helped me get served. read more

For the past several months, I have eaten there once a week. I'm a fan of the roast turkey breast sandwich! The staff are pleasant and helpful. read more

Clean and nice. All of the staff are neat clean, well dressed and extremely polite. Great food and fast service

My co-workers & I have ordered food from this Ruby's many times but the last time , I specifically asked for separate checks because I was using two gift cards, The manager put the majority of the bill on one gift card after I said I asked for separate checks and I never got receipt. The manager was yelling at his employees who were helping the hostess put together to-go orders. VERY unprofessional, as management you never yell or scold an employee in front of customers . My burger was delicious however my fries were cold and tasteless , My two co-workers orders were messed up , One's sliders were soggy and the other was missing items. We loved Ruby's but after this experience I don't think we will be dining there. read more

Went to celebrate my daughter's birthday. Our waitress McKay (I think) was fabulous! She was very attentive. When my husband ordered something not exactly the way it was stated on the menu, and asked if that was possible, her answer was, "We'll make it happen!" She was so cute and patient with my kids and made my birthday girl feel very special. We love Ruby's. Hope they keep hiring great people like McKay. read more

breakfast - no espresso (passable drip) and not the advertised 'steel cut' oatmeal

Went to breakfast because food is usually pretty good. Ordered the veggie omelette and my friend ordered pancakes. Waiter was very efficient and polite. Then came the nightmare. A family with three small children came in and they were seated two booths away. The children began screaming and standing and jumping on the seats and banging the silverware. Do the parents do or say anything as all of the other customers stared at the debacle taking place as we're all trying to enjoy a peaceful breakfast? Nope, not a darn thing. So, I ask our waiter to please bring over his Manager. Still, the small children are continuing to scream and jump up and down on the seats. Now it's been going on for about 15-20 minutes. The Manager comes over and asked me if everything is OK. My response is that the food and service are terrific but I thought the sign outside said Ruby's, not Chuck E Cheese. I asked him to please ask the parents to ask their children to stop jumping up and down on the seats, stop banging the silverware on the table and to stop screaming which had been going on now for 20 minutes. Are you ready for this? The Managers response to me is, "I cannot do that because we are a family restaurant." I explained to him that there are about 30 booths here and only 3 of them had children and that there are plenty of couples here trying to enjoy their breakfast but cannot because of the clueless, selfish and immature parents. I pointed over to another table with two small children the same age as the out of control children and stated that there is an example of how children should act in a restaurant because, obviously, he thought it is normal and acceptable to allow children to jump up and down on the seats, bang silverware on the table and scream non stop. The Manager again shrugs his shoulders and says sorry there is nothing he can do and glares at me as if to say how dare I ask him to ask the parents to control their children. I guess Ruby Managers do not have to go through Customer Service training nor be apprised of how to handle situations like this. Not to mention, what would happen if one or more of the children slipped and got hurt. Trust me, these type of parents would sue Ruby's so fast. My response to him was, "OK, there is something I or other customers can do. We can choose to politely ask the parents to control their kids which would most likely cause a fight or a ruckus or we can all just choose to never come back. Which one do you think most are going to choose?" Again, the Manager shrugs his shoulders so I respond with, "Trust me it will be the latter since Ruby's does not care about couples without children, only families with children." Worst experience I've ever had at any restaurant I've ever been in. Goodbye Ruby's!! read more

I like this particular Ruby's because the staff is always friendly, and the food is really consistent. Most of the cooks are really friendly and have always made every effort to make the food exactly as it's ordered. I have had a few occasions to interact with the management, and Dean in particular has always been extremely friendly and helpful. Though some of the wait staff are young and still learning about the business, the management does everything possible for the experience to be great. I have always really enjoyed the food at this particular Ruby's. The burgers are always extremely fresh, hot and delicious. Their salads are crisp, and always taste very fresh. I'm a huge fan that you can get a cherry coke, diet cherry coke, chocolate coke, diet chocolate coke, vanilla coke, diet vanilla coke, diet cherry chocolate coke, cherry, vanilla, chocolate coke, etc. etc. etc. The options are endless! I recommend this location and look forward to returning again. read more

went into rubys today for lunch. server was nice. food was good until we spotted a cockaroach on the wall behind me. we let the manager,betty, know and all she did was stare at the wall and say "okay" and walked away. cockaroach was left there for about 10 mins until our server squished it with his hand. betty did offer to move us or anything. we left our food less than half eaten of how disgusted we were. definetely not coming back to this rubys again! read more