Jacqueline Little was my property manager and I can vouch for every review about her saying that she is amazing - 100% true! She was very easy to work with and to contact when I needed immediate assistance. Jacqueline was able to help mitigate any issues that I had because she is a very good listener and communicator. She made both the move-in and move-out process easy for me and made me feel, as a tenant, valued and taken care of. Thank you Jacqueline! read more

When my AOAO needed to sell a unit the Association owned in our building, it presented unique challenges working with many people. Shari from Royal Realty really shined from the onset and we were able to sell our unit at a great price in a relatively short timeframe. I've worked with many real estate agents in the past, but none have come close to Shari in terms of experience and professionalism. When Shari staged our condo, she paid attention to the details. She did meticulous planning and arrived early for open houses. She is responsive and gave us prompt and thorough updates throughout the entire process. We're really glad we went with Royal Realty and was able to get Shari as our agent. read more

Definitely a team we can say we trust with our property. Cassidy Acord is terrific!! From day 1, she made us feel at ease with the whole process of renting our home. Very pleased leaving our home in her hands while we are away -- she makes the extra effort and ensures we are informed, happy, and worry-free ... read more

Shari Sodetani was amazing to work with! She is a proven professional with backed by years of experience. With the support of Royal Realty and their team, she stands above the crowd in her industry. She is organized, very punctual and and takes great care of her clients! read more

I went to view a property as a potential renter. Shari was so helpful and informed. Although the property that I went to visit was not exactly the right fit for me, I will stay in touch with Shari as I can see that she is an expert in the field and really cares about her clients. Not only was the listing very informative she had lots of background information and details about the property as well. I'm looking forward to working with her in the future. read more

Shari Sodetani knows her stuff. I spent 15 years in Real Estate and did not know what to make of her at first. Rarely have I seen an agent do the kind of research that she does whether it is a listing or rental. There is a reason she is the best. read more

I'm writing a review for our realtor, Arthur. Our first time home buying experience with him being our realtor was wonderful, seriously! He was there for us and with us every step of the way (including house inspection, loan processing, closing, etc.). He was also thorough going through our documents and clarifying each page to make sure we understood everything. It was a long process and we had a bump along the way, but Arthur made sure we were taken cared of no matter what, he not only made sure his clients were taken cared of but he made others know that we were his own family/friends and not just a "client". Communication is key and he made sure of that! He practically felt our emotions and stresses in everything and he put himself in our shoes and stood up for us during our lows. Overall, I highly recommend him to anyone because of how much he truly cares about every person he meets and/or works with. Thank you, Arthur, for helping us transition from renters to owners! read more

Shari Sodetani is an amazing agent. Buying, selling, renting or property management... she can do it all! She will go above and beyond to service her clients needs. This review doesn't do justice to how great of a job she does. Please contact her if you need an agent! read more

Shari Sodetani is fantastic! She is extremely personable, professional, and quick to respond to any issues you may have, going above and beyond to make sure any problem is resolved. Highly recommended! read more

It was a pleasure to work along side Shari Sodetani at one of her properties that suffered from fire and water damage. Her initiative made both of our jobs easier as she accommodated tenants/owners who needed assistance. She is a very personable person that was always professional and prompt. read more

My wife and I are very satisfied with the level of property management we have received from Jacqueline Little for almost 10 years now. She always seems to be available 24/7, responds quickly, and has always communicated clearly. Jacqueline also mitigates any potential issues before they actually become a problem - outstanding Property Manager!!! read more

I can't express enough just how awesome it was having Kris Masaki as a property manager while I was a renter. He was really easy to work with, patient, and understanding. When I had a couple issues with my apartment, he got back to me right away and had people in there quickly to remedy the situations that arose (ie. the very start of termites showing themselves, a leaky faucet, etc.). He was extremely cool when it came to moving out too. It was a pretty stressful time for me, but working with Kris definitely made the process easier. Eventually, I would love to be able to have Kris as a property manager for my rental(s) because I know he'd take great care of me as well as the renter! =) read more

it is a breeze to work with them, they got my property rent out the same month I started with them. If you want a care-free property management, they are your choice. read more

I highly recommend working with Shari Sodetani at Royal Realty. She is professional, detail oriented, and thorough in her duties. All my experiences with her from finding an apartment, resolving issues during my stay, and eventually moving out were positive and I will definitely be working with her again! read more

My experience with Shari Sodetani was wonderful! I felt very comfortable going over everything in the process and she was able to answer all my questions. She did her research and knew the building well! I will definitely like to work with Shari in the future. She's an asset to the team!!! read more

I had a great experience working with Frances Sagun! She was very prompt with responding to text messages and phone calls. I also had a great experience working with Shari Sodetani she is very professional. I can tell that both these ladies enjoy their job and enjoy helping people! I would recommend choosing to work with these ladies! You will not be disappointed! read more

My friend and I rented an apartment in Honolulu from Frances, and she was so sweet and amazing to work with. She was quick to respond to questions and needs and was easy to communicate with. She was so accommodating and understanding of our circumstances, and worked with us. We really enjoyed our stay in the apartment, it was beautiful, and we already miss it even though we've only been gone for a couple of weeks. We wish her the best and if we ever move back to the area, we would love to rent from her again. read more

Jacqueline Little of Royal Realty has been my realtor for over 6 years. She helped me buy and sell my first condo. Easiest transactions ever. She has also help my husband sell his condo and was patient with helping us buy our single family home. Her team is soo professional and easy to work with. I highly recommend them for your buying/selling/rental home needs. read more

I just thought all property management companies here were awful and it was just part of renting. Jacqueline Little was my recent property manager was very pleasant to work with. She was very approachable and quick to respond. I'd gladly go with Royal Realty for any property management, rental, or sales. read more

Run, run fast. They collect the money, they do get it rented and then they ignore the condition of the unit. I placed my unit with them for property management, then a few years later, for sale. Shortly after I flew in to do a walk through. I was horrified by the condition. There was the laundry closet door laying on the living room floor and damaged. The controls for the roll up shutters were gone. No way to operate them. a nine inch crack in the bathroom sink bowl (custom vanity so cannot find a replacement). These are just a few of a three page list of the damage and theft. Royal Realty collected nothing from the tenants security deposits and gave them their money back (except for the down door, at least that was what was told to me). No accounting for any of this. They expect me to pay for it. I had to fly the repair man into Oahu to fix the roll up shutters and reprogram two new remote controls. They did nothing to make this right. I wanted to conduct another walk through on September 9th. Kris from Royal Realty never responded to my request or had any further communication with me. I had left a spare "emergency" key with my neighbor. He found out and collected this key. That was my last key. Since he stopped responding to me I had to have a locksmith come out so I could get into my unit. Another $803.02. There is a whole lot more about their lack of professionalism. Let me just add a brother living in my my unit that was supposed to be vacant. read more

FIVE STARS for SHARI SODETANI of Royal Realty! I saw great Yelp reviews for Shari Sodetani so I contacted her because we were having problems with our former property management company and our rental home had sat empty for over two months. Once we signed with Shari, things moved very quickly! She went to the house, took pictures, had the electricity and water turned back on again (the former management co. left it off for over two months!), got a quote to have the yard cleaned up (the lawn was overgrown and the weeks were as tall as Shari), made a punch list for the handyman to make some minor repairs, etc. She also had good recommendations for minor upgrades to make the home more attractive to potentials renters. Shari saw the poor condition the refrigerator was in and we agreed it should be replaced. She went to Lowes to buy a replacement that night! Because of Shari's connections, she was able to find us great tenants before the home was even posted for rent. From the point that we signed the property management agreement with Shari, she had the rental agreement with the new tenants signed in less than two weeks. Truly remarkable! I would highly recommend Shari to anyone looking for a reliable, hard-working, extremely professional property manager. She is very personable, easy to work with and she gets things done!! I have been telling my friends about Shari because I know the importance of having a good property manager and we are so happy that we have Shari helping us! read more

Being first time home buyers, we we're a little intimated at first. Luckily we found Frances Sagun which made the process much easier than we had anticipated. Fran is very professional, attentive to detail, always in good spirit, extremely positive and very easy to work with. Any questions we had were answered quickly and efficiently. My husband and I are very happy and pleased with the service we are getting making our first home purchase. We thank you for the time and effort you spent with us, making our first experience as easy as it was! I highly recommend Frances Sagun to anyone and would not hesitate to use her again ourselves. read more

I sit on a Board of Directors for an apartment building that has over 50 units, many of which are managed by Royal Realty and their rental staff and leadership are truly exemplary. They're responsive, reliable, and responsible. They do all of their work in an exemplary, professional, and with Aloha. I personally, highly recommend Royal Realty for all your real estate needs whether it's buying, selling, renting, etc. Work with them... You'll thank me. read more

Thanks a lot Shari for all your help. You've been great! Very professional property manager. Thank you for the moving and present .

My husband and I stayed at a condo in Waikiki for a month that they oversee. It was fabulous working with Valerie! She responded quickly to all our requests and questions and made our stay every pleasant! We also have been landlords before and would have loved a property manager like Valerie to take care of our property! read more

Arthur Valera provides me Great Service. He wasVery easy to work with. He was also very knowledgeable about the housing market and sincere and honest throughout the whole process. I would definitely use him again as my realtor. read more

Excellent customer service, great follow up and easy to with with. Highly recommend!

Jennifer Peele of Royal Realty has been our property manager for a condo in Hawaii Kai for over a year, and we couldn't be happier with her services! She is very responsive and highly professional, and does an excellent job managing our property, including avoiding unnecessary expenses! Our tenant is so pleased with her services that they have renewed their lease three times! I highly recommend Jennifer for any property management services you might need. read more

I own a Unit at the Tradewinds Hotel in Honolulu, Hi. I live in California, so I needed to hire a Property Manager in Honolulu, Hi. I hired Monica Cooper to be the Property Manager of my Unit. She was Highly Recommended. I am very FORTUNATE to have her as my Property Manager. She has provided me with nothing less than EXCELLENT Service in every stage of the way. She practically renovated my Unit to look like a model apt, she is a very hard worker, she even worked on the weekend trying to get the Unit ready for my New Tenants that wanted to Move in by the beginning of the Month. Monica had hired someone to do the painting of the Unit, along with adding a new Ceiling Fans and repairing items that needed fixing, etc. This person was not responsible, he totally failed on the job ! he was supposed to have done, so Monica had no choice but to fire him. Monica had to move fast and hired someone else to finished the job, along with her husband doing assembling of the new furniture, etc. There is so much more that Monica did for me, she also did a lot of shopping for the Unit, buying new bathroom lighting, Kitchen Hardware and accessories, Towels, New Bedroom set, New Living room set and New Dining Room set. As you can read this: this is exhausting just typing about it. Well I need more time and space to brag more about her Service. I Sincerely and Proudly Recommend her. I would give her an Award for going beyond of what was required of her Job Description ( I gave her a Bonus Check) So if you are looking to hire nothing but the BEST to Manage your Properties, Look no further Monica is an EXCEPTIONAL PROPERTY MANAGER. Sincerely, Ceci Powell read more

Monica Cooper was absolutely instrumental in getting me and my Family settled into our new home away from home. Work opportunities brought us here abruptly and getting integrated in a home was critical so I could focus on mission requirements and secure a home for my children (a mothers instinctual #1 priority). Monica made it happen seamlessly and opened a dialogue between owners and myself for quick solutions to getting the rental agreement completed. This is the best Property Management Company I have worked with in the last 14 years of my life. They have many great practices within the organization that could serve as lessons to be learned!! I have been looking to learn and acquire skills to become part of the property management community and this company has set the standards in which I hope to emulate. Great job Team!! Keep up the hard work, it hasn't gone unnoticed!! read more

I did not have any thing against the company but one of the agents. At first The agent was very helpful and professional. After a year in a place that the agent was a property manager of, I started to clear out of the property. I've saved the owner and the manager over $500 by doing some of the fix-er-up projects. The agent charged me $600 plus in damage that was a normal wear and tear of any property that is rented out year by year. I've tried to work with the agent but they did not respond to anything I sent them. In the end they were very unprofessional, and I've been living in and out of houses, apartments, and townhouses the past 5 years and I left this place with the best intentions. read more

5 stars is not enough for our realtor Monica Cooper. My family and I are very grateful for the help Monica provided us when we had to Short Sale our house. Monica was able to sell our house quick. Not only that Monica is very knowledgeable with real estate, she educated us and also made sure we understood the process of buying and selling a house. One thing my family and I know for sure, the next time we buy our house whether here in Hawaii or off island we only trust Monica Cooper to be our agent. I highly recommend Monica Cooper as your Realtor and Property Manager, I promise you will also gain a lifetime friend. read more

When looking for our new place Kris Masaki was super helpful. He was very straight forward with no pressure. During signing he explained everything throughly and was very informative. Even when a problem occurred with the unit Kris was very quick and worked prompt to remedy the problem. read more

Shari Sodetani was amazing to work with! She was very responsive and was a tremendous help EVERY step of the way. Definitely recommend her to anyone on the island. read more

A year ago I was frantically searching for a good place to stay for the academic school year. I wasn't even on the island but Kris Masaki put my worries to ease. He was reliable, professional, and straightforward. He made the renting process enjoyable! I had no problems and I am very grateful I rented with Kris. I highly recommend him. Thank you!! read more

Working with these realtors has been a wonderful experience! Shari was our realtor and she made the time to sit down with us and go through the lease an all of the addendums. She was very friendly and professional, and she was a wonderful advocate for getting us approved for our new home! read more

I had the pleasure of staying at a property managed by Casey near the center of Waikiki. The property was a new listing so I wasn't able to find a lot of reviews but glad I made the decision to make the booking. Casey was quick to answer questions and the self-check-in / check-out process was laid out clearly. While the building is showing some age, the views of Waikiki, the value, and the location were unbeatable. The location is within walking distance to everything Waikiki has to offer since it's smack in the center. Beware, the heat inside the property can be overwhelming (we stayed in February) if the property hasn't been occupied for days but you do have 2 ceiling fans and open windows to combat this. Hand/body soap and laundry detergent were empty and running low but we were able to purchase these at the ABC store a block away. Overall I would highly recommend this property we called home for about a week and have already recommended it to friends and family looking to visit Oahu. read more

Shari is extremely professional, responsive and accommodating. A real pleasure to work with and an extremely nice, personable person. Cannot recommend her enough! read more

As a renter, I found Royal Realty to be a phenomenal company genuinely concerned about my satisfaction. Kris has been great taking care of anything needed with excellent communication. I've been renting year after year and experienced nightmare management companies where they put off any requests and treat their renters poorly. I lucked out finding an apartment managed by this awesome team. read more

I've worked with Lynell for many years, and I have been impressed with her professionalism and the care she has for her clients. She is honest and has great attention to detail. I would highly recommend her as a property manager. read more