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    The O Team - eXp Realty

    5.0 (96 reviews)
    Open • 6:00 am - 8:00 pm
    Updated 3 weeks ago

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    10 minutes

    Response rate

    100%

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    Joe and I on closing day!

    I've bought and sold several homes before, and working with Joe and Rolando was by far the best realtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

    Accepted offer!
    Chris H.

    This home buying journey with Joe and Rolando has been such an amazing ride. Where do I even start? I guess I'll start from the beginning. Around October 2020, I came down on orders assigning me to Schofield Barracks, and being a previous homeowner, I knew that I wanted to purchase a home. To me, buying a home is an investment and owning property is one of the best ways to build wealth, thus began my search for a real estate agent. I quickly came upon droves of real estate agents with mixed reviews in my search, some good and some bad, but one team had perfect 5-star rating through and through. So I decided to give Joe a call. Within two rings, he answered with a enthusiastic "Aloha! This is Joe." Within the first 5 mins of our conversation I could feel his energy, motivation, and passion for his work. I explained my situation that I needed to sell my first house to reinstate my VA option, and he said that was no problem. He then scheduled a video call later in the day to go over our strategy and to explain the entire process broken down Barney-style. We then went into depth of what my priorities and must-haves were. Even though I wasn't arriving till three months later Joe regularly checked in to see how everything was going with selling my house. Once I finally arrived on island January, we immediately went looking at properties. Since I didn't have a vehicle and was staying in town, Joe picked me up from the hotel and took me to the showings. This was honestly my favorite part of the whole experience, because it didn't feel like I was working with my realtor. Even though on some days we saw around 7-8 showings, it felt like I was just cruising with my homie. I think 35 total showings over the course of a month and a half, but the entire time it was super chill. Now on to the offers.. Within the first week we put in an offer on a property, but it didn't get accepted even though we came in $33k over asking, which I wasn't upset about because it was in fact only my first. The second offer we put in two weeks later was also beaten out by someone who came in $50k over asking with a rent back contingency. Then came a dry spell of no inventory on houses, there literally were no houses that we hadn't seen already. At this point I was getting a little discouraged, because I was at the 30 day mark of living in the hotel, but Joe being a true homie consoled me and advised me to stay strong and kept working diligently to find properties to visit. So on the next house hunting excursion, one the last house on the list of seven... we found the ONE... and let me tell you it was perfect. Immediately we both had that look like "bruh, you thinking what I'm thinking?" And we went to work putting together a slam dunk offer. I won't break down the specifics, but Joe and Rolando both came through big for me... like above and beyond what any realtor did for their client. Anyways, we submitted the offer and the next day Joe hit me up on FaceTime, I had just gotten back to the hotel and was walking my dog Casper (a part of me knew that it was accepted already, but I'll tell the story anyway haha). Joe had a depressed look on his face and said "So we put in the offer and the listing agent just called... Apparently there were two offers that came in higher than ours.... so that means ultimately.... they decided.... to accept OUR OFFER!!" Lol. That was such a great feeling, Casper went crazy on FaceTime as well (see attached screenshot of that epic moment). Even though there were two offers that came in higher than ours, the personalized cover letter, plus the other specifics of our offer made the sellers want to go with ours because it perfectly aligned with what they were looking for. Sometimes money isn't everything. *Special shout-out to Eddie Akabane from Smart Money, who Joe introduced me to, for working his loan processing sorcery to make sure I got the best loan package possible. From advising me on what steps I needed to follow to sell my house and reinstate my VA eligibility to making sure that I got the best deal possible, Eddie had my back* After 45 days of waiting for the VA to close on the loan, it was closing day, and let me tell you it was EPIC. Joe and Rolando showed up early to setup the house for Casper and my arrival. They had the red carpet laid out with a big ribbon on the door, and a videographer ready to roll. He also had a bottle of my favorite bourbon, and not that generic cliche bottle of champagne that everyone else does, and they also gave Casper some goodies as well. All in all it was a cherry on top to an already amazing experience. My final thoughts... If you've read to this point you already know that it was a roller coaster ride of an experience, and I couldn't have asked for a better real estate agent, friend, or brother than my homie Joe along with the rest of the O-team. Hire them now, you won't regret it.

    Pie?  No way!  Thanks O Team!

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    2 months ago

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    Joe Extra O.

    You’re most welcome! It’s our team’s pleasure! Congrats!

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    2 months ago

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    Joe Extra O.

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    11 days ago

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    Joe Extra O.

    It was a pleasure serving you and your family, Cameron! Mahalo!

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    11 days ago

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    Joe Extra O.

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    1 month ago

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    Joe Extra O.

    Thanks Patrick!

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    10 months ago

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    Rolando O.

    Thanks so much Win!!! We really appreciate you!

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    7 months ago

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    Joe Extra O.

    Mahalo for allowing us to serve you, Andy!

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    10 months ago

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    11 months ago

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    Joe Extra O.

    You’re very welcome! Grateful to serve you and your family! Mahalo!

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    11 months ago

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    Joe Extra O.

    Mahalo Paul! So grateful to have helped you and your family! Congrats!

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    1 year ago

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    Joe Extra O.

    Thank you!!!

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    7 months ago

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    Joe Extra O.

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    9 months ago

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    Joe Extra O.

    It was a pleasure serving you and your family.

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    2 years ago

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    1 year ago

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    2 years ago

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    Joe Extra O.

    Thank you Nelda!

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    1 year ago

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    3 years ago

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    Joe Extra O.

    Thanks Celeste!

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    4 years ago

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    Joe Extra O.

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    5 years ago

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    Rolando O.

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    3 years ago

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    Joe Extra O.

    Thank you JD!

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    5 years ago

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    Joe Extra O.

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    4 years ago

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    Thanks Sid!

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    7 years ago

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    3 years ago

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    Joe Extra O.

    Thanks Juvi!

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    4 years ago

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    3 years ago

    staff is friendly and professional. they are always and available. THEY ARE THE BEST

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    Joe Extra O.

    Thanks Roger!

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    5 years ago

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    Rolando O.

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    4 years ago

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    Joe Extra O.

    Thank you for the review! We appreciate you!

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    4 years ago

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    Joe Extra O.

    Thank YOU for trusting us! Congrats to you!

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    Page 1 of 3

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    Review Highlights - The O Team - eXp Realty

    “Joe and his team will without a doubt do their best to find you exactly what you're looking for.”

    Mentioned in 76 reviews

    Read more highlights

    Royal Realty

    Royal Realty

    (133 reviews)

    Downtown

    My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

    Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

    Ohana Navy Family Housing - Kitchen with island and new appliances (except stove - currently on the waitlist for a new one)

    Ohana Navy Family Housing

    (67 reviews)

    We lived in Radford Terrace for 2 years. We did our best to take good care of our house, be…read morerespectful of our neighbors and the neighborhood, and care of the yard. Overall, we had a positive experience. At one point, our A/C was literally making the house shake and I had to push a little for the to actually come out and get it fixed and order the necessary parts, but eventually it got done. These neighborhoods are not "perfect", so... Why a 5-star review, you ask? Well, if you look at the surrounding area in Oahu, you will not find the kind of square footage and cleanliness you see here for the price to pay anywhere nearby. You get a garage, playgrounds, pool access, and clean streets for 2/3rds of what you'd pay for that anywhere else on the island close to civilization. Are there issues? Yes. But also, the staff will do everything in their power to help you if you're a good, respectful tenant. Pay you utilities, be kind to the maintenance workers, and follow protocol when it comes to reporting issues and you'll be golden.

    I wish I could leave a rating of -10. I just found out that this agency is evicting all DoD…read morecivilians to make room for military members only. EVICTED! How in God's name can you do this? Those civilians are just as much a part of the mission there as active duty military. Now my son and his family have to find housing, uprooting his kids from their school in the process. I hope you folks can live with yourself. I know I couldn't.

    SC Realty - WTH, a piece of yellow hair on the stovetop!!!!

    SC Realty

    (3 reviews)

    Kaka'ako

    My Ala Moana unit had been thoroughly cleaned and in excellent condition before it was rented out…read more last September, I hired SC Realty Hedi Barrett as my property manager. At the beginning, her service was satisfactory, which led me to place a great deal of trust in her. However, when the condo was returned to me, it appeared clean only at a glance. Upon closer inspection of the stove, washer, dryer, shower walls, and toilet, I found that the unit did not meet the level of cleanliness expected from a professional service or what would be appropriate for a new tenant. On April 17, 2026, I and Hedi met at the unit. She had already entered before I arrived. After a brief walkthrough, we spent most time to discussed the April rent payment, which I had still not received from her company at that time. Although she spent considerable time explaining the delay, the overall experience with her service has been disappointing. As a result, I had to spend the entire weekend cleaning the unit myself. I documented some of the issues with photos and videos, including the dirty stove and sand and dust under the couch. Unfortunately, some images of other areas (such as the shower walls, washing machine, dryer, and toilet) were not saved. I will be contacting her company's broker to seek resolution. If the matter is not addressed appropriately, I will consider filing a complaint with the relevant licensing authority. I regret that this situation has caused significant frustration.

    I have been using SC reality as my landlord/portal for over 6 months…read more The problem is when I email the agent it says no such address. When I follow up with a call to the office I always get voicemail and no one ever calls me back. So if you never have a problem or question this might work. Unfortunately I find things do come up as a tenant, water emergencies, questions like what is the tax ID when filing state taxes...good luck with that. No help! I had to call the tenant assistance hotline: they called back the next day!

    Marcus Realty - Lorraine Fukumae

    Marcus Realty

    (132 reviews)

    I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

    Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!

    The O Team - eXp Realty - realestateagents - Updated October 2026

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