Royal Realty's Michelle Lum changed my bad luck with property management and showed me that experienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me. read more

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She handles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much ! read more

I am a former client of Royal Realty, and Crystal Posiulai was my property manager. When I started with Crystal, I was in dire need of a new property manager. I was new to renting out my property/my beautiful, well-kept home of 20 yrs, and my first property management company felt dishonest, unorganized and lacked integrity. I had been so stressed for about 8 months. When I transitioned to Crystal: 1) I had a very difficult, unreasonable tenant renting my property that was approved by my former property manager without input from me. They turned out to be a nightmare to deal with. 2) My former property manager was charging me for constant repairs every month, and I would only find out months later. Many repairs were unnecessary and cost hundreds each month. My invoices were incorrect and delayed. I felt I was being taken advantage of financially. Crystal was a breath of fresh air from day one. She was empathetic to my situation and assured me she would handle everything with the transition and taking over. The process went very smoothly, and she knew exactly how to handle my difficult tenant, who was very demanding and often threatened legal action against me for erroneous, untrue accusations. She also handled talking to my former property management company and ensured that process was seamless. Crystal visited my rental home to assess the condition, introduce herself to my current tenant, took very detailed photos of my property, negotiated the new lease with the tenants and was efficient, honest, caring and organized. I found out my former property manager did not execute basic things that should have been done. Throughout my time with Crystal as my property manager, I knew I could count on her and trust her knowledge and expertise. As soon as Crystal took over, all the unnecessary repairs stopped. There were no issues. I received the full amount each month I was supposed to. Any issues that came up with the tenant, she handled with grace and ease. It was night and day from the former property manager. It was with great sadness that I eventually had to cancel my contract, and only for financial reasons and had nothing to do with the awesome service of Crystal. Even with the cancellation, everything went so smoothly. She assisted me with onboarding my new tenants, provided me with all the documents, did a thorough walk-through of the home documenting anything and took updated photos of the home again in great detail. She continued to offer her support and any questions I may have and has been so gracious. I want to relay how valuable of an employee you have in Crystal. I am so thankful for her dedicated service, down-to-earth personality, positive attitude, and amazing negotiation skills dealing with my former tenant, who we had to charge part of her deposit for things she did to my home. Crystal handled a very delicate situation with professionalism and grace. Thank you, Crystal, for all your help. You restored my faith in property management. God Bless you, your family and the work you do for others. Keep that beautiful smile of yours and aloha spirit! read more

Jennifer Peele at Royal Realty was absolutely amazing in helping me sell my condo in Aiea. Even in a slow market, she got the job done. Jennifer was always responsive and kept me informed every step of the way. Since I was out of state, she took care of all the details and made the entire process smooth and stress-free. I couldn't have asked for a better agent to handle my sale--highly recommend her and Royal Realty! read more

Jacqueline Little helped me get an awesome condo on Oahu's westside in 2022. She is smart, driven, multitalented & resourceful! In 2024, when I needed to move back stateside, Jacqueline & Crystal Posiulai helped me sell my condo with great ideas & marketing. I am beyond pleased with their level of professionalism & "above & beyond" service. read more

Royal Realty - Real Estate Agents Near Me - Honolulu, Hawaii

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Outstanding property management company. I had the pleasure of dealing with Royal Realty and more specifically Frances Sagun for the past two years. Frances was outstanding and always went above and beyond if an issues ever arose. She was quick to respond to any work orders or concerns we had and always communicated well between myself and the property owner. I highly recommend Frances and Royal Realty for any realty needs you may have! read more

Jackie little is a very kind, helpful and nice property manager. Professional and well spoken individual!

I rent through Royal Realty and my manager is Vanna Hatchie. Thee best realty I know. The aura and positivity she gives off every time I talk to her just glows. Communication is on point to where I never have to second guess this company. Thank you for having such beautiful and caring employees who not only knows how to do their job but also cares about their tenants as well. Continue to shine and thank you for helping our people of Hawai'i. Fa'afetai Fa'afetai tele lava. read more

Royal Realty provides exceptional property management in my first year with their business. I have, and will continue to, recommend Royal Realty to others. (My prior PM was an unethical, compulsive/skillful liar with highly deceptive practices and gradiose delusions of his ability.) Royal has been a breath of fresh air with honest and truly respectful interactions at every turn. (I lost many, many thousands of dollars by the deceitful schemes of the prior PM.) Thank you, Royal, for being so professional, competent, responsive, fair reasonable, flexible, and mostly for treating me as an client/owner, rather than a target to be victimized financially and emotionally. I have told neighbors, friends on the island, and management of the very large high rise building in which I own a condominium, that I highly recommend Royal and have offered myself as a reference with contact information for both experiences. Grateful beyond measure to both Jackie & Elijiah. read more

Royal Realty has been managing my condo since 2021 and have provided outstanding service. In the years working with them Preston Cope, Lynell Hart and Jackie Little have all been prompt to respond to concerns, professional, and have had a high level of attention to detail. They have been prompt about finding me good tenants and keeping me informed of status on any issues. read more

I wish there was a Zero star rating!!!! Anyway I'm pretty sure I am in the middle of something between the lanlandlord and the Property management company. (Royal reality) I signed a contract with Royal Reality over a year ago one year lease agreement. I was promised and it was annotated that yard service would be the resresponsibility of the owner. EVERY MONTH I have had to beg for yard service usually when my kids are trying to play in there backyard, but the weeds are over there heads. Ive heard from real estate partners that the owners are switching management companies at the end of the month. Which I cannot blame them. However my yard is out of control and the current property manager ( Chivanna Royal Realty) Says she is waiting for the vendor to call her back.( 10 days ago. Strectching it to the end of the month so Royal Reality does not have to fullfill there oligation). It sucks that the tennant has to suffer for no reason. read more

I had an opportunity to work with excellent property managers Rodney M. and Vanna H. (both based in central Oahu), who brought fantastic positive energy and expertise to a sometimes stressful and uncertain long-term professional relationship/situation. I remember Rodney M. really tried to keep my plumbing and cleaning vendor costs down, and provided me with very detailed feedback/intel on tenant applicants and rental comps. read more

Hayden accepted us to lease a unit in Kailua. The day after we signed, he said they noticed the AC was broken and may not be fixed until after move in (red flag #1 as they should have checked it first of course, it was highly unlikely they noticed it and he was just lying to smooth things over) We pay the security deposit and sign the lease. Then just three days before move in he texts me "can we call". On the call he tells me the building charges an extra $200 for move in. But we signed an extensive lease that had all sorts of fees spelled out for all sorts of scenarios. Nothing about move in, it was never mentioned. I just asked if he could clarify two things for me, first being all the fees we may be liable to pay to the building, and second being if the lease agreement covered this fee or if they had make a mistake not including it. Hayden was dismissive, he didn't mention the lease he just said "this is not our fee it's the building". Throughout this call he was rude, laughing multiple times despite me even saying I'd be happy to pay it I just want to be sure it's written in the lease. He immediately ran to the owner and told them a different story so they would cancel the agreement. It was such an incredibly disrespectful move. I wasn't being rude, and we could care less about an extra $200 on a 4k/mo unit, all I wanted was to make sure there wouldn't be more surprises down the road. Now we're in a terrible position not having a place, out a lot of money, and all because Hayden seems to not have the baseline respect and maturity needed to handle people. I don't think he realizes that he's handling highly impactful situations that cost great deals of money and time, to him this was just petty revenge for me having the audacity to want to make sure things were clear. I've rented for my entire life and never had such a ridiculous situation. Now they are saying that they can't find our security deposit in their system. Seems they have little control over their AppFolio software, and have lost it because they hastily cancelled our account. We have now 4k in limbo. read more

Jacqueline is our new property manager in Royal Realty, but I've known her for years--back when she quickly resolved issues for us while working with the former property manager. From the start, I've deeply respected and admired her. She is not only a genuinely kind-hearted person but also incredibly generous and someone with great integrity. As a property manager, she is exceptionally responsible, and as a company manager, she demonstrates strong leadership and vision. She truly cares about her clients. When we were looking to rent out our house last October, she went above and beyond to help us secure reliable tenants, ensuring our home wouldn't sit vacant through the holiday season. She never saw our necessary major repairs as an inconvenience or a complication to managing our property. Instead, she actively helped us find suitable contractors. Although we ultimately went with a contractor recommended by a friend, her expertise was still incredibly valuable to us. Her dedication and effort meant so much to us, and we trust her completely. I highly recommend Jacqueline to any homeowner in need of a property manager. However, she keeps a very busy schedule, so I'm not sure how many new clients she can take on. That said, if she can't personally manage your property, I have no doubt she will connect you with the best fit within her company. read more

I have used Royal Realty to manage my rental property in Hawaii for 7+ years and have been completely satisfied with their services. Lynell H. is my property manager and she has always been available whenever I have needed her help. Whether it was an issue with plumbing or an appliance malfunctioning, Lynell was my go-to girl. Their services have included screening potential tenants, collecting rent, managing repairs and providing me with monthly financial reports. I feel like I'm in good hands and I highly recommend Royal Realty for your real estate and property management needs. read more

I just called to request assistance in finding a rental unit for my niece who is 18 and will be starting college this fall. The lady directed me to their website, which cannot be used on a mobile phone. I called back to let them know that I was unable to search their site. The lady said you need a real computer, which I don't have. I asked her if she could let me know if they have rentals in the area or price range my niece is looking for. She informed me that she would do a general search but nothing specific. I said, "It weird your company's website isn't accessible on a mobile phone, since it's 2025." The lady said, "You are being rude and I'm hanging up now!" She hung up on me! Terrible customer service! Don't use this out-dated company!!! read more

Royal Realty is amazing. Jacqueline and Jennifer specifically. Any time I ever had a concern, there was a prompt response(within a day) (a lot of times, within a couple of hours) Sometimes, Jennifer can be off-putting, coming off as abrasive via text, but she's actually a sweetheart. She also manages multiple properties while trying her best to be responsive to everyone. When struggling with a neighbor and having a hard time because of it, Jacqueline (The Broker In Charge) stepped in and started handling my concerns, she was never rude, always patient, kind, and compassionate. She has a strong personality but doesn't let it get in the way of being caring and kind. When they say where service is king. They mean it. I highly highly highly recommend Royal Realty. read more

I had a difficult and stressful experience with Royal Realty. The Royal Realty automated servicing booked me for a showing that was not going to occur, and the lead agent, Jennifer, ignored my request for assistance. I booked a showing for a unit and received multiple confirmation texts and emails for the date/time. After taking the afternoon off from work and driving from North Shore to Moanalua, I was distressed to realize that the residents were still in the unit and no agent was onsite. After calling Royal Realty and speaking with Jennifer, I was told that I could not have booked the showing and the line dropped, which further confused me. Calling the Royal Realty main line, a female representative answered who hung up on me as soon as I started speaking. I am severely disappointed. I came out to the unit in excitement to view it, with positive expectations of Royal Realty; yet I have honestly received a one-star experience and no clear course for housing offered. I am also raising so this booking error will be reviewed to not occur to others. I've sent multiple emails to Royal Realty's agents and all have been returned as undeliverable. read more

My fiance and I are so excited about our new apartment and we could not have done it without Asha! She was so flexible with our time availability and was super helpful in providing all the information we needed about the property and our new building! Thanks you for all the help! Ciara and Esteban read more

I highly recommend Royal Realty for your home buying/renting needs. Jacqueline Little was our property manager and has always been very communicative and approachable. She responds quickly to all requests/issues making matters super efficient to tackle. read more

I felt cherished. Great customer service with quick response time. If looking to buy or rent Royal Realty can find what you need. read more

***MIchelle Lum*** I was looking for a job on the mainland and wanted to line up a property manager while I searched for jobs. Michelle hung around for over 3 months until I found a new job. As soon as I accepted an offer, she was ready to go. I had a lot going on and needed a good contractor and cleaning crew, both which Michelle was able to help with. I really left Michelle with a shit show and she didn't bat an eye, she took over my mess and has been a total blessing. I highly recommend Michelle for all your real estate needs read more

I just sold my home. Arlene Ichimura was my realtor. I learned a lot from her regarding the sale of my property and all the legal concerns associated with it. She is very clear and concise. I never had to wait for a response via text, email or phone. She always made sure I understood what was happening and the next step to take. Our sale was complete in less than 3 months. I am forever grateful to Arlene for making this happen. Mahalo, Arlene read more

What a difference a year makes. In early May, we had a clogged kitchen sink. As I usually did when faced with repair issues, I alerted Shari who informed us that if it's an issue that we (the tenants) caused, we are responsible for the plumbing costs, and if it's an issue with the building's line, then the building/owner would pay/reimburse us the costs. A standard, reasonable policy that we've always abided by. We had a plumber come in, (one of two that she suggested). He unclogged the drain, and said the building would likely be responsible for the costs because the clog was in the building's line, and not within the unit. Early June, we finally received the invoice from the plumber. The invoice itself stated that the clog was 11 feet down, which is outside the unit. I forwarded the invoice to Shari to discuss. Aaaaaand ... nothing. One week later, I followed up. She said she had to look into it, that the "account was transferred for management to another company" (which we didn't quite understand), and that she'd get back to us. She even threw in that if she doesn't respond to our messages in 24 hours, to follow up again. Well, another 24 hours passed and she didn't get back to us, but we figured this was perhaps more involved than expected, so we gave her a week before following up again. Nothing, again. Not even a quick, one-line response saying she was still checking, would get back to us, an apology for the delay, something, anything. But no, nothing. This same day, the new management company introduced themselves to the tenants in person saying they'd be taking over as our rental agent as of July 1st. Cool, this is probably what Shari meant by "transferred for management to another company." I think. Maybe. The next day, I followed up with Shari one final time to see if the question of this outstanding invoice was something she would be resolving before the management change or if we should just talk to the new agent moving forward. And still nothing. Once hyper-attentive, Shari's silence was now deafening. Whether this was simple neglect, she was prohibited from being in contact with us, or if there was some other factor at play that we don't know about, I don't know, but a simple courtesy email would have alleviated some frustration and put a lot of questions to rest. Customer Service 101 and all that. It pains me to write this update because Shari was wonderful for the several years we worked together (and that history is the only reason why this update still retains 2 stars), but the last two months have left a bad taste in my mouth, and makes me feel as if once she knew we wouldn't be her problem anymore, then she cut all ties. Even though a new management company was coming in on July 1, it was our understanding that until then Shari was still our agent, and Royal Realty our management company. Instead, we were left feeling as if we had no representation at all. And we still have this outstanding invoice to contend with. Hopefully, the new agent and management company will be more responsive. read more

Realtor Preston Cope at Royal Realty im Honolulu went far above our expectations to work with. Preston was always available to guide us through managing and ultimately selling our Honolulu Property. He was professional, thorough, trustworthy and personable. I can't recommend him enough for his excellent and knowledgeable guidance through the process of selling our property! read more

Call them now for all your real estate needs :) See 2 photos attached for a list of their services and contact information. read more

Royal Realty - #realestate #hawaiirealestate #realestateexpert #vacationrental #propertymanagement #hawaiirealtor - Real Estate Agents Near Me - Honolulu, Hawaii

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Hayden from Royal Realty helped us rent out our house within 4 weeks. He helped us select the renters and carefully went through all their qualifications and backgrounds. Hayden always answers phone calls within 24 hours or less, even when he is out of island. He helped us set up direct deposit so we can have our payment hassle-free. He is very reliable and efficient with his work. Overall, a 10 out of 10 for performance. read more

Hayden and Casey have provided an exceptional buyer's experience from start to finish beginning with showing us properties, helping with the offer, coordinating inspections and all the detailed work that a purchase entails. They provided excellent communication throughout and all of our questions were answered promptly. Their professionalism, expertise and personable service are what makes them a standout in the business. Mahalo Hayden, Casey and Royal Realty! read more

I came to know Jackie because she rented out our neighbor's house. She consistently rented it out to friendly and considerate families. Whenever there was a little problem that needed attention ie repairs , upkeep etc. she was responsive. It was that attention to details that prompted me to sell my home with her. I have used several realtors in my several years in Honolulu and Jackie is definitely on it ! I highly Recommend Royal Realty. read more

Denied us a unit stating one of the adult applicants on our application had an outstanding balance with the former landlord stating it was on a background check they ran and that they had attached it in the denial email they sent me. Nothing on the background check they emailed me stated the applicant had an outstanding balance as there is none, it even said $0 balance, yet Jennifer kept insisting in her email that the credit check indicated an outstanding balance with a former landlord. When I questioned how can that be since the applicant, a 20 yr old who just moved here from his home island, who never rented before and just moved out of his parents home, is just now applying for a rental now and has never rented before have that on his record but she kept mentioning that it's on the attachment she sent me. Which there was none! I kept asking her where on the attachment is this info you're telling me and then she said that there was another tenant that applied also and is in the process of renting the apartment. Still never answering the question of where on the attachment was the info of an outstanding balance and now deflecting to say that another tenant is in process. She then tells me to email her and she will resend the attachment as she is not on a Computer when we spoke. I emailed back asking for the credit check that states the applicant has an outstanding balance per her statement and have no response from her. I emailed her that their information was false and misleading and haven't gotten any real clarification from her. Why would your assistant tell us to all apply when you had already a qualified tenant and set on denying us the unit. A few days later, Jennifer replies to say yes she does now see that he has no outstanding balance now. Ok, so now you can see? ‍ So I asked Jennifer for a refund of our application fees because they never should've told us to apply and Pay an application fee of $40 each if they had already had a qualified applicant. Plus we never even viewed the place. It just felt like they were stringing us along and had us pay fees although they already had an qualified applicant, and she replied she will forward this to accounting to see if they are willing refund my application fees. Then she emails that they won't refund us and that we had delinquency on our record. Mind you this is not the reason we were told our application was denied. Now it's our fault again although there was no outstanding balance but now there's a delinquency with a former landlordSMH. Don't waste your time and money here. Find another realtor who will be upfront and professional and not make statements with no real an explanation. She could have talked to us in a reasonable manner and checked first the facts before telling us one of the applicants had an outstanding balance which was false. And then after being told we're 'denied by the Landlord' I am still getting notifications from them to set up an appointment to view the place, that is supposedly taken. Why? Very disappointed paid 3 -$40 application fees for nothing but junk service. read more

We put our unit on the market right as the interest rates were going up so wasn't sure if it would sell. Jackie was able to find a first time (local) home buyer and also got us a fair price. Her and her entire team communicated well and made sure the entire process was streamlined and worry free. read more

At first we thought it was a good deal to rent at the place as they published 'ready to move in'. On the first day, the central a/c wasn't working, the master toilet was leaking water, couple power outlets wasn't working (the realtor made us check EVERY outlet), garage door wasnt working properly, cabinets door was hanging off of the screw, and termites were on the cabinet shelves! We complained about alllll the issues but took over 6 months to fix! Moving out was also a nightmare! They tried to nickle and dime my daughter and charged her for wear and tear in the house! IGood thing I took pictures and showed proof that it was like that before we moved in! They did not give back all of the deposit and have been waiting for a detailed breakdown of what was charged! My daughter moved out two months and still nothing! Watch out for this company as they will take advantage of you and take ypur money! They also illegally took the next month rent from our bank account even though we stopped the payment waaaay ahead of time! It ook over a month to get the money back and gave us soooo many excuses!!! Shame on them doing business like this and making locals move away!!!! read more

Monica Kamaka-Cooper approved my wife and I on a rental property in Kaneohe after my wife viewed it. When we went to see the house and sign the lease, she arrived late, expecting a cashier's check. I mentioned the holes on the walls, delamination on the flooring, water damage in the bathroom and dirty walls in dire need of paint. Not to mention the electrical outlet for the washer hook up with loose wires hanging and duct tape over it. Monica's response was "as is." We requested seven day grace period to make tenant improvements ourselves. Monica refused to follow through the contract in a discriminating manner, labeling us as "future problem tenants." Please beware! She was unprofessional, disregarding, and bullying! read more

Jackie Little went above and beyond to help with our real estate search and with other services we needed. She took the time to explain in detail whatever we asked and she helped make the experience as smooth as possible. read more

Thank you Royal Realty for helping me find a great place to live that met my expectations!

At first royal realty seemed like a good and reliable company to rent from. The property manager Shari was absolutely wonderful. She got us into our house quickly as we need it and was always there for us if needed but was not often needed. Unfortunately Shari left the company two months before our lease was up. The company gave us no notification of this happening and we were therefore left without a property manager for the last two months of our stay. They provided us with a new property manager for move out that was not what we wanted at all especially after having somebody as great as Shari. Arlene was very slow to respond through all communication with her whether it be text call or email and treated us in my opinion very poorly throughout our move out process (very stressful time) for young adults that are still learning what it's like to rent from realty companies. Would NOT recommend this company, especially if you have a choice to go with another company. read more

Thanks a lot shari, Extremely professional and helpful. Apartment was clean and we love everything about it. read more

Hawaii real estate is complex & different from anywhere else in the US, with taxes and other regulatory changes happening almost every year. So the right property manager (PM) is key and for us, Arthur of Royal Realty was the perfect choice. A true professional, Arthur is knowledgeable, personable, and artistic. He invests in his profession, seeking out the latest camera / video equipment and techniques. His preparation was so thorough that we signed tenants after the 1st showing, despite the COVID19 economic crisis! Whether you're staying in Hawaii or overseas, you'll want Arthur and Royal Realty as your PM. read more

Awesome service from Royal Realty! Frances S. is my property manager and most recently my Realtor. I have had a great experience with the property management since 2010. I don't need to worry about looking for good tenants or worrying about the many problems that come up at all hours of the day. This has made being a landlord a breeze and so worth the cost. I recently sold our home and got a great plan and timeline to prepare and work through the whole process. Thank you so much to Royal Realty and Frances S. for a job well done! read more

Royal Realty is true to their motto, "Service is KING!" We are a military family and last year we moved from Hawaii to the east coast in late of November 2020, and the whole process with moving and finding a property manager was nerve-racking! After researching other property management companies, we decided to go with Royal Realty and hired Michelle Lum, from Royal Realty. We started the process in July of 2020 but ended up deciding to sell our property around October 2020 instead of renting out, so Michelle Lum, was very accommodating, patient, and extremely helpful throughout the entire process! We ended up hiring her as our agent for our home selling process, and she's helped take much needed stress away from preparing our home for sale, as we focused on our moving. After we decided to sell our home, Michelle Lum, ended up hitting the ground running, recommending trusted businesses to work with to help renovate our home and get it ready for market, offering advice on listing price with current market conditions, and going above and beyond to help take some of the burden of the home selling process away from our plate. We put our trust in her and she did not disappoint. We were able to get our house ready for listing in early December 2020, after just a week of being on the market we had multiple offers! At that time, we had already moved off-island, and Michelle Lum constantly reassured us that she would make sure everything gets taken care of, and she kept her word. She is great with communication, so even abroad, we were able to communicate with her any questions or issues that came up, she was always available to answer our questions and reassure us that she was getting things taken care of throughout our home selling process. Fast forward to today, we are happy to have sold our home, with the help of Michelle Lum, of Royal Realty! We are so grateful that we made the right choice, and would definitely recommend Michelle Lum, and Royal Realty's services to family and friends who are looking to sell, rent, or buy property on Oahu. Thank you, Royal Realty and thank you so much, Michelle Lum for going above and beyond to help us with our varied real estate needs. read more