My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Hands down, this company is the best property manager we've ever had. Mike Ablan made the…read moreonboarding process so easy. He found tenants for us almost immediately. Their whole team has been so good at communicating with us on repairs. Unfortunately, after 2 years, we had to have a family member move into the unit. I was a bit worried about telling Mike, but he was totally understanding about the whole situation. Not only is Mike extremely efficient, as an added bonus he's a really nice guy. We're going to miss working with him.

They are not here to help you they totally suck!!!! I had…read moreone simple question. They hung up on me four times and Corey the person supposedly unavailable ridiculous hide from your clients when you don't wanna answer questions..

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

Thomas came to my rescue and helped me with a crisis from another property management company that…read moredrove my rental into the ground. There's alot of bad property management companies on Oahu. If you need a good PM, give him consideration. So far, zero drama ...

Was my property manager for about 2 yrs. Have proof Thomas and his team do illegal activities such…read moreas using the tenants security deposit to pay a debt off I owed to him. Did not communicate with me of any lease extensions. Previous property managers would over communicate and get my blessings before those decisions. I've never got any type of feedback from any walk through or inspection of property to validate my property was being maintained. Please do your due diligence and read the fine print of the contract because compared to other standard contracts, there's some concerning fine print and expectations.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Recently sold my condo with the help of Peter and I couldn't have been happier with my experience…read more It can be a little stressful selling a condo during this time, but working alongside with Peter and his team I never once felt stressed. I would highly recommend using hi roots realty for any of your realtor needs.

Would give 0 stars if I could! The absolute worst property management company you can encounter!…read moreThe main realtor Demetria rarely gets back to us for maintenance issues. She lets building and maintenance issues go until it's so far gone that she has no choice but to fix or replace the issue. Our fridge broke and the repair guy that came by said that even if he fixes it, it won't last very long at all and would be better just to replace it. Did Demetria replace it? Nope! She sure didn't!! Sure enough it broke a month later a week before Thanksgiving! She had the nerve to try and have us wait till after Thanksgiving to replace it and tried to offer us a beach cooler instead. Are you serious? What a joke! Especially after having to replace hundreds of dollars worth of spoiled food. Oh yeah, the landscapers stopped coming by as well because she only paid them $150 a month for a MASSIVE yard front and back! This is just a tip of the iceberg. Long story short.............STAY AWAY FROM HAWAII KAI REALTY!!! You'll thank me later.

Hawaii Kai Realty has managed the rental of my home for the past five years, and I have received…read moreexceptional service. Demetria and her team are professional and knowledgeable, and respond promptly to issues that arise with thoughtful recommendations. Knowing HKR is there to handle any and all matters related to the house has given me peace of mind. I highly recommend them!

Amazing experience! I have 5 units with Taylor! Her and her team does such an amazing job from…read morestart to finish! The company name literally describes her service. From advising me and my wife which locations can rent for the highest revenue to renovations to furnishing to renting it out for us! I can't explain how helpful her service is. Being from California I know nothing about Hawaii. Taylor as a local is always so responsive and responsible. It felt like she manages my properties better than my own home! I can't tell you how easy the process is with Taylor! If you're ever looking to invest into Hawaii look no further! Your experience will be taylored made to you!

I rarely ever write reviews but I had to after my stay with Tailored Management. I had a month stay…read moreand my family and I had the most unforgettable time at her place. Everything from check-in, throughout our stay, checkout was seamless. Her home it was well kept, beautiful and comfortable. Would definitely stay with her company again.

For those looking to sign a lease through them -They make you pay for pest control and a move out…read moreclean before your lease is up! Totals to about $450-500. If you do not provide them receipts, they take it out of your security deposit. $6/month to use their app to pay rent. The house was FILTHY when we moved in, we spent about a hundred hours working on it throughout the year and it still felt gross. They painted over roaches, rat poop, every light switch. There was a 1/2 in thick layer of grease and grime on the stove, the floors were caked in dirt. Then we spend all this time making the house liveable and we have to pay someone to do a move out clean on our own dime.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

He can mix friendly with professional. Its amazing how he finds balance between the two…read more We were his tenants for a year and during that year, he made everything easy and comfortable for us. Im planning on starting my own rental portfolio and I definitely would Darren to be my manager too.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!