We had a condo in Waikiki that was just too small and wanted to move up to a larger unit, well…read moreknowing that the price would go up as well and this was in May 2021 and the market was wild! We contacted Bob Allen of Help-U-Sell thinking that he would be a good candidate as a realtor for these two transactions. Initially had him provide the MLS listings of larger 2 Bedroom to 3 Bedroom units initially preferably in Waikiki but considered the Ala Moana area as well. We also wanted to see what the comparables were for the unit we wanted to sell. Bob was informed that this would be a Cash buy and really didn't require the older property sell conditional on a buy. And that some of the parties were located in Tokyo, Japan (thus international funds transfer etc etc). Bob claimed that he and Help-U-Sell were familiar and did this many times. Well after looking into his claims with business entities in Japan they were an unknown entity. Thus we decided to go with a more recognizable realtor whom deals nationally and internationally. Bob was very vindictive and frankly very weak in his communication skills. So we knew we made the right choice. But we were still thinking and did communicate with Bob that we were still considering him for the sell of the older unit. We did find the new unit and guess what? It was owned by an Active duty military family but listed by Help-U-Sell only a by a realtor named Chet Dal Santo. He had the seller originally list the property at 960K but received no bites, the owners had their PCS orders to return to the mainland thus losing the essential variable housing allowance (VHA) that enabled them to purchase this place. They would lose that VHA once they reported to the mainland command. Thus really needed to sell the place. Not sure what happened but about 2 months out they dropped the price to abt 900k then 1 month out made inquiries to potential cash buyers looking for this type size of unit, we were contacted and made a cash offer that settled at 860k (100k reduction from original) but the stringent requirement that it close in 30 days. We met the commitment and it sold - but if Help-U-Sell had paid close attention to the market they would have realized that though the home on land market was growing wild the high end condos were increasing but at a much less rate. Forcing this military family into a crisis situation which benefited us but and Chet Dal Santo the listing agent, but not a military family. In the meantime we were working with Bob Allen on the listing of the smaller property and his arrogant, pushy, used car salesman approach was wearing us thin. In particular arguing that our old units Maintenance fee did not include electric in the bill!!! We've owned it and paid the bills for nearly 20 years!!! Bob Allen is unable to listen! We also knew that the selling of the unit would involve non-computive skill party in Guam in addition to Japan. And felt Bob Allen's inability to communicate effectively or be a leader would result in lots of legwork on our part despite he being paid to do the job. Now this along side with a close friend whom tried to work with Bob Allen on selling his home and ran into the same lack of a real leader ship/ communication skills, and of course arrogance. By this time we saw this we had decided that Help-U-Sell, maybe should be Help-U-Lose, would not be the realty company to use. And notified Bob Allen but he was out of pocket on vacation and he never provided a counterpart at Help-U-Sell which I believe is indicative of his inability to delegate authority. Just a bad bad individual and maybe the entire firm is this way. Not sure where he got his marketing skills from but I suspect from selling used cars!! I do not recommend these two individuals Chet Dal Santo or Bob Allen! It's interesting to note that in 2018 there is another review on Bob Allen that I echo the same kind of attitude I see today some three years later!

This review is for their Help-U-Rent offering, as a tenant…read more Pros: fair dealings, fair pricing, good verbal communication Cons: you have to show up in person at their office on S. King St to conduct much of the business - lease signing, deposit, etc; written communication can be unintentionally off-putting We rented a unit at the Pacifica, working with Monica. Monica is nice in person and on the phone; the niceness doesn't translate as well with written communication, so it's important to not take it personally if an email seems abrupt. We had an issue with the A/C in the unit and Monica was responsive. She visited the unit with the repair person on the two occasions (we had a temporary fix on the first visit, and a more permanent fix a couple weeks later) A few months into the lease Monica told us that the owner wished to sell the unit. We were given an option to move out without penalty and have moving costs paid for. We took the option. As well, we were released from some of the lease clauses requiring professional cleaning and carpet cleaning. In the interim, Monica visited a couple times with different contractors to get estimates for upgrading the unit, in preparation for sale. I believe she makes sure to take care of the property owner in situations like these. As well, we were granted our desired move-out dates, and they accommodated an even earlier (by 10 days) move-out date than the original requested. Our deposit and the moving costs check arrived timely and in full. Overall this was a very positive experience with a property management company, coming from the perspective of a tenant.

As first time home buyers we had an incredible experience with Kirsten and Jasmine! They really…read moretook into account our preferences and found the perfect home for our little family! They have provided nothing short of luxury service from the initial consultation all the way to closing and beyond! Best realtors on Oahu!

Jasmine, Kirsten and Michelle were my home buying team. They regularly sent me properties to look…read moreat for my review. I was living in Las Vegas and had listed my home. it took quite awhile to sell, but these gals stuck with me the entire time, finding me the perfect home in Hawaii. I closed on my new home in August, one year after Jasmine and Kirsten started working for me. They are the best and you can't go wrong using them. Suzy Delzer

Peater Guerrera and Ross Ogata are the best property managers I've ever worked with very attentive…read morequick response when needed overall a great experience what definitely recommend allow her properties

Steve Nihise is the worst property manager. He doesn't show…read moreany respect or concerns to the tenants, coming to the property without any notice.

We dealt with Camille in looking for a rental property , after being accepted and receiving the…read morelease agreement. There were contradicting clauses in the contract that we questioned with Camille regarding deposits and refunds. Which she agreed was incorrect. At that point her whole tone in the conversation changed as she did not want to correct the contract and tried to put us at risk of losing our deposits. When we followed up the next morning we were told she rejected our application. It was a blessing in disguise, but be very careful and read your contracts before signing. No integrity what so ever. **Watch out for all hidden clauses.

It clearly doesn't take an ounce of decency to run a brokerage in Hawaii. Faith and Corinne are the…read moreabsolute trash of the industry. Their business plan is simple: Step 1: Smile, appear decent, make friends. Step 2: Take money Step 3: Ignore phone calls, text messages, not answer any requests. Step 4: Profit. They should be absolutely ashamed of their sleazy practices.

GREAT SERVICE! My mom hired the owner, Aaron Zane, to rent out a family property. We had used…read moreanother company before and had a really bad experience so we were pretty skeptical about going with another property management company again but we really didn't want the hassle of finding a tenant, qualifying them and showing the unit. Aaron really made my mom feel comfortable about the process. He knew what he was doing and I think because he owns and rents out his own properties we felt that he could identify with her needs as well - especially caring for her home and more importantly communicating with her on an ongoing basis. He was responsive with anything she needed or asked for. His website also has an owner portal where we can find all of the lease info and rental income statements - so in addition to his timely responses we could access info any time of day. I can't say enough to about his company and how he restored our faith in letting someone take care of this home. Highly recommended!

Householder Homes Staging did an amazing job transforming a vacant townhome I was selling into a…read morewelcoming home. It literally looked like a model home! Cami was up front about pricing and contract terms in addition to install/removal dates and was very communicative throughout the process. I am definitely using them again. Thank you guys for the amazing work! Keep it up!!

Really responsive. Customer service was there from the beginning of my rental property search…read more 10/10 would recommend.

Hal and his team totally knocked it out of the park on a recent condo purchase in the Makiki…read moredistrict near the Univ of Hawaii Manoa.... With less than 3 weeks before the start of the school year and no place to stay for our daughter entering her junior year, Hal stepped up big time to personally ensure that we closed on a beautiful condo within walking distance... Simply give Hal and his team a call if there's any interest in owning (or selling) property on the island of Oahu.... You won't be disappointed

I stopped by an open house on Ala Napunani Street in Salt Lake, Honolulu, and Tangee Lazarus,…read moreREALTOR®, was hosting it. What I liked most was that she knew a lot more than what was in the online listing. She explained why the seller was motivated, why the condo was being sold, and shared helpful information about the building and neighborhood that you just don't get from a Google search. Tangee was honest about the condo's pros and cons. Instead of trying to gloss over the negatives, she explained how some of them could actually become bargaining points when making an offer. She also had a good understanding of the local Honolulu real estate market and talked through pricing and negotiation strategies in a way that made sense. She was friendly, easy to talk to, and made everyone at the open house feel welcome. When more people came in, she didn't ignore anyone or make me feel rushed. She kept everyone involved in the conversation and answered questions without making it feel like a sales pitch. I left feeling like my Sunday afternoon was well spent. If you're looking for a knowledgeable, honest, and approachable Hawaii real estate agent for buying a home or touring open houses, I'd definitely recommend Tangee Lazarus.

Thank you Tangee for your professionalism and energy when sitting my open house recently. You…read morecommunicated well and engaged with visitors with care. I appreciated your enthusiasm! Thank you for helping me and I look forward to working with you again!