A longtime user of its website, I chose OahuRE's full-service representation in April 2026 to sell…read moremy hotel condominium in central Waikiki.
On April 2, we signed the listing agreement; my asking price was not disputed by my agent, W, nor by OahuRE's broker, B.
On April 3, I saw a $130,500 price increase on the listing. My asking price appeared as the new price, with a fictitious lower price as the previous price. This error also linked to my 2010 purchase record. No prompt response came to my urgent email. That evening, C, who made the error, emailed me saying she had been unwell.
On April 6, at B's direction, C requested a correction through the MLS; because the price and status changes occurred together, the historical record could not be changed. A correction note was added to my listing, but an inaccurate, damaging record remained in the MLS history.
On April 8, while I was still distressed, C mistakenly emailed me another client's escrow initial deposit receipt. I immediately reported it to B, who replied that such incidents were rare and the information was not highly confidential, so it was not a major concern. Beyond confidentiality, my concern was for the adequacy of OahuRE's systems and supervision for handling client information.
On April 17, only about two weeks after the listing began, B proposed reducing the asking price, which was determined by the property's view, floor level, renovations, hotel rental income, and the building's recent major renovation. B had ample opportunity to object before signing the listing agreement. I felt that quickly lowering the price of a property whose MLS history already showed a fictitious $130,500 increase would further damage its image. More importantly, my confidence in their management, and motivation to sell were lost, so I declined the reduction.
On August 2, after giving viewers a chance to read the correction notice, I requested termination of the listing.
(As the property generates hotel income, I was not under pressure to sell.)
On August 3, without prior notice, B emailed me that he blocked my property on OahuRE.com, saying I was free to relist elsewhere, but suggesting the same price would probably produce the same result. Seemingly inconsistent with his established commitment to data transparency, I felt it implied blaming the termination on my pricing decision. I was deeply disappointed by this treatment.
Now, my record remains uncorrected. MLS suggested I add a note of explanation to the "Agent Remarks" section.
On August 19, I asked OahuRE to add the note but was told OahuRE could not edit a canceled listing. So, they had to ask MLS to add it. When C prepared the correction draft, she astonishingly entered the amount with one digit was missing. At the limit of my patience, I focused solely on keeping my emotions under control and having only necessary, accurate edits made in a calm, matter-of-fact manner.
On August 20, the MLS approved the final correction; I was finally relieved. I intend to remember the lessons learned from this experience and avoid repeating the same mistakes. I learned how much it weighs to lose trust in someone.
On September 2, as if the day (also the 2nd) were symbolic of closure, I decided to leave this record and take a hint to keep the lessons I learned from this bitter experience close to my heart and carry them forward into the rest of my life. If this record someday helps someone, I can feel my tears of frustration were not shed in vain. That is my answer to ensure my suffering over141 days does not fade away, but remains a meaningful experience.
