Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

If you need real estate professionals don't walk, run to Belinda and Sean Barnes…read more Belinda tirelessly work to find the perfect condo in Waikiki for us. She went above and beyond her duties as an agent to get us showings to some difficult listings. I don't think she sleeps. Were supremely happy with every step of the process with Belinda and Sean. And the tasty fruit from her yard was a bonus Mahalo Belinda!

Belinda Barnes is the epitome of unprofessional and in my short experience with her.. "one high…read moremaka maka". I called for clarification on the application process- she texted for me to call her in 30 minutes. I too am at work so I set my timer for 30 minutes so I wouldn't forget and called her back where she promptly picked up and hung up. I left a text for her to call when she had extra time. She called back 15 minutes later with her mouth full of food- masticating while asking which property- ( and not in a friendly way)- I told her Mā'ili and she said, "Oh, that's Sean's" I said " Oh, ok, please give me his number- She said for me to just talk with her, which I was confused due to her saying it was Sean's. When I asked my question- she responded in a flippant, rude way. I decided to end the call so as not to match her energy and texted that I thought it was a very unprofessional exchange- her response was "sorry you feel that way". Hoping this is just an off day for Belinda Barnes and that she will be able to find her missing Aloha soon.

I'm looking for a rental property and reached out on yelp. Sean responded and has been very…read morehelpful. He sends me possible rentals and if I have questions he responds quickly. Haven't found the right one yet but Sean assured me he will keep sending me possible rentals.

A respected real estate agent with a long tenure in Hawaii directed to me Sean Barnes when I was…read morelooking for a new property manager in Kaneohe. Sean is a licensed property manager, a trained carpenter, and a consummate property professional you can rely on and trust. This is what this real estate agent told me about Sean Barnes when I asked for her recommendation, and this is what I've directly experienced in having Sean manage my property over the last several years. To begin, Sean manages a finite number of properties so that he can devote his time and attention to them (this is in contrast to firms and managers on Oahu who hold vast portfolios and will often regard your property like a number, or a side-hustle or ancillary part of a larger business). Sean will care for your property like it's his own, that is to say, with diligence and attention to detail and, if it's a rental, like the personal investment it is to its owners. In this respect, Sean will ensure your property is maintained in top condition and only occupied by highly trusted tenants. On the business end, he seamlessly facilitates all the signing and transaction processes via an online portal that allows users full transparency and oversight. While the portal leaves no questions, Sean is a great communicator and will reach out to you as much or as little as you like about your property, and always as needed. Let me not gloss over Sean's carpentry background as this is a rare skillset among property managers that pays huge dividends in terms of upkeep and peace of mind. In the almost ten years I've had a footing in Hawaii I've only met two property managers who also have carpentry training, and Sean is one of them. When repairs pop up, as they always will inside rentals (which for the most part are not covered by HOAs), Sean is able to diagnose the problem on the spot and ninety-nine percent of the time will conduct the repair himself same-day without needing to enlist outside help. This aspect of Sean's personal management toolkit can not be underscored enough. And if the repairs are outside of Sean's scope, he coordinates the entirety of the job, from contacting the initial contractor to perform the work to supervising the work to ensuring the work is done correctly. From soup to nuts, Sean sets the standard. Being in the Navy and on the move for over ten years now, I need someone local in Hawaii whom I can trust. Bottom line: I never worry about my property because Sean Barnes is taking care of it. Erin K. McNamara Poha Kea Point, Kaneohe

When my husband and I made the much-contemplated decision to sell our home, we were in the process…read moreof selecting a realtor though the decision was one of the easier ones I've had to make in my life. We've known Shari and her family for years, and when it became time to make the relationship professional, we were more than ready. We disclosed the reasons for wanting to sell our home and Shari was understanding, empathetic, and realistic when setting expectations for us. Those expectations however, were blown out of the water. Shari is so much more than a realtor; she is a partner, a confidante, and a ready and willing teammate. To say she went above and beyond is an understatement, though I'd be remiss if I did not say it. Every showing, every negotiation, she was there by our sides to talk us through what to expect and proposed next steps. I could not be more grateful to have Shari as our realtor through this process, and I can in good confidence say we would not be where we're at today without her. I will always pick Shari to be in my corner and I highly recommend those looking for a realtor choose the same.

I recently had the pleasure of working with Shari Hooks, and the level of service I received was…read moretruly outstanding. It was evident that Shari loves being a realtor and is a professional at it. She has been a realtor for 18 years and have a special place in her heart for military families. She is personable and is a great communicator. From our first conversation to posting closing, she was genuinely open to every discussion, following up on concerns, questions, and repairs, to achieve the best outcome moving this purchase transaction to escrow closing. AND, what makes this review so unusual is that Shari represented the Seller's agent! As the Buyer I felt comfortable in representing myself in the transaction. I couldn't be happier with the experience and highly recommend Shari Hooks to anyone buying or selling a home. As for me, the next time I'm looking for a realtor, Shari is on the top of my contact list.

I can't recommend Erin enough! She helped me buy my first condo 8 years ago and, recently, sell it…read moreand search for a new home. She is so on top of things I sometimes suspect clones. Erin is great at listening to what you want and working hard to find a great match. I think she truly finds joy in matching people with the right place. She is incredibly responsive, knowledgeable, and kind. And she has a lot of experience selling in Honolulu. Seriously, you can't do better than Erin.

I have known Erin Cooper since about 2006. I have referred her to multiple family members. Erin…read morehas represented them as buyers and sellers. Every one of them have appreciated her professionalism and communication throughout the entire process. Kelvin

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Cody from Kidani Realty LLC was fantastic in managing our kitchen and bathroom renovations. He…read morehired great contractors who did excellent work, all very promptly. The quality of the construction was top-notch, and we're really pleased with the results. Highly recommend them!

Worst property management, spends your money unnecessarily and your property will be a mess after…read morerenters move out.

Justin Tanoue is very trustworthy and professional! He made the process so easy and calming for me…read more Excellent service and even better list of properties. Justin knows his stuff and I will definitely be working with him again in the future. Thank you!

Awesome place. The Justin Tanoue company is a growing company and will be a success in the world…read more Glad I am one of the first to say if you get something from JT Co you will be taken cared of.