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    HI Roots Realty - Property Management specialists

    HI Roots Realty

    (29 reviews)

    HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

    Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

    Pono Property Management - Security deposit refund notice

    Pono Property Management

    (18 reviews)

    All these positive reviews have to be from friends or employees, or maybe they are just selective…read morein which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing)

    We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

    Marlene's Realty

    Marlene's Realty

    (7 reviews)

    Website is not up-to-date with available rental properties. Website is hard to use or navigate…read more Incredibly hard to get a timely response from the team in regards to online postings.

    When we moved from the mainland we found a place online and came to check it out. We met Yvonne…read moreNelson, who was the property manager representing Marlene's Reality and the owners of this place. She seemed nice initially and explained how much was being done to this 3 bedroom 2 bath condo and encouraged us to move quickly if we wanted this place. The owners still had the place basically under construction with doors missing and being repainted. She explained it would be all set, fresh and ready for our family of 3 to move at the end of July. We checked it out twice before we committed. We sent over boxes, furniture, a car and as much as we could, and showed up to move in and sign the lease to our new rental. We walked into a barely swept up living room with missing doors and kitchen cupboard doors missing as well. Also a brand new dishwasher that was at least something but we would soon find out wasn't the blessing it appeared to be. We asked about the new dishwasher and she said the old one was having leaking problems and they had to get a new one to fix the problem. We signed the lease and tried to count our wins over losses. Within one week of using the dishwasher,some leaking occurred in the downstairs bathroom. Yvonne accidentally told us that was why they replaced the dishwasher; a leak happened just before we had moved in that caused some discoloration in the downstairs bathroom ceiling, just below the kitchen. We noticed the same thing and even had to put a bucket down because the painted over ceiling was now dripping from this previous damage. Within a day or so, (luckily while our 11 year old was getting some last minute school supplies with her Mom for her first day of school the next day), the entire ceiling panel collapsed and came crashing down spilling out nasty sewage water and sending mold and mold spores into the entire downstairs!That's where that bathroom and the two other bedrooms were located, leaving the entire downstairs uninhabitable. We had to immediately turn off the water to not flood the place! The owners, Yvonne Nelson, and the rest of her team at Marlene Reality, left us with no water, available bathroom, or shower, for over 24 hours. Never offered a hotel until we had to pry it out of them. (Still have not been compensated for that currently). They eventually got the ceiling and bathroom sealed but then we had to run air machines for weeks while racking up our electricity bill (which has never been compensated either). We had to all move upstairs. Turning our 3 bedroom 2 bath home into more like a 1 bath 1 bedroom place, that felt more like a squatter house than a home. We also had to deal with a big infestation that with not cupboard doors was nesting in our dishes and food! Another addition to the total nightmare that had become our "home". We then had to move out because of the total inconvenience, total dishonesty, the owners hiding behind property manager (Yvonne), and the owners instead of immediately sorting the problem for us, the tenants who just moved 2500 miles away, waiting for insurance to settle all theirs and not our financial burdens. I've moved so many times in my life and this was the absolute worst! So much for "aloha" or looking out for a young family! Do not use this company! Do not trust them to help you if anything goes wrong! I give them a zero out of 10!!

    Robin McCann Realty - realestatesvcs - Updated May 2026

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