HI Roots Realty is currently managing our property and I wish we were working with them earlier. This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u! read more

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us to break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical. read more

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Inquired about some of their newly listed rental properties posted on their website to find out many of them already had inquiries and applicants. It truly is a first come, first serve basis so if you see something you're interested in -- act fast! Team was responsive & courteous. read more

I was looking for my forever home, where I want to live the rest of my life out in the Diamond Head area. I have so many fond memories of Oahu and getting older in Paradise is on my bucket list. I found a place that I really love and with the team here everything went super smooth. They have everything I'm looking for from the sale to Property management until I move in. Thank you read more

This review is LONG overdue. Frankly, I'm embarrassed that I neglected to share sooner. I'll start by sharing that my husband and I had a serendipitous encounter with the owners of HI Roots Realty, Peter and Sean, during a spontaneous "Oh, look! An open house...let's go be niele!" experience one weekend. ;) At the time, the timeline to start putting our plans of purchasing into motion was very loose between my husband and I. We initially discussed getting the ball rolling a year or so out, minimum. Upon meeting the HI Roots fellas, we instantly knew they would be our team when the time came. Both Peter and Sean shared a wealth of knowledge, were very genuine in their individual conversational styles and what did it for me was their "Aloha Spirit" local vibes. They weren't pushy in the slightest. In fact, our first experience was such a positive one, it prompted us to accelerate our home hunting plans. The process from there all happened pretty rapidly. As in within a month!! With open dialogue, the team helped us to narrow down the area we ultimately wanted to end up. They sent us digital listings to view, followed by a scheduling in-person viewings. Luckily, 1 day is all it took for us to find the one!!!!! We even had an impressive experience with Hawai'i Mortgage Experts, whom were referred by HI Roots Realty for our lender needs. Special shout out to their Branch Manager, Keith Mateo, (separate review to follow) who evidently had our best interest at heart. From start to finish and beyond, we couldn't be any happier with HI Roots Realty! Our agent, Raullen, also brings something special to the table. Although he doesn't share the same years of experience, he is well on his way to becoming even more successful, as he's got an edge that sets him apart. This boutique sized organization is who you want if you're seeking authenticity during your house hunting journey here on O'ahu. Their dedication, thorough communication and professionalism are unmatched. Mahalo nui loa for helping us to secure our humble abode here in Waipio Gentry. We'll be approaching 1 year soon, and are still enjoying every moment adding our personal touches to everything, DIY renovations. - Jimenez 'Ohana read more

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I was looking for a new property manager in 2021 for my rental as I was not happy with the one that I had. One of my family members steered me to try HRR as they had 5-star ratings galore (note - I had not heard of this firm before). Long story short - they found me a great tenant who is still with the rental today. I am very appreciative that HRR keeps me up-to-date and informed of what goes on with the unit. Fast forward to 2024 - I wanted to do a 1031 exchange for another rental unit. Not knowing much about this, Peter was a tremendous asset by (1) suggesting renovations to the existing unit in order to increase its value, (2) helping getting quotes and getting the renovations done, (3) selling the unit, (4) finding a replacement unit for the exchange, then (5) finding a tenant for the new unit. All of this in a time frame of less than six months. His knowledge and input really eased any stress that this process could have brought. I am greatly indebted to Peter, Sean and the HRR staff for this. read more

I've been working with Hi Roots since 2022. They've helped us buy property and been managing my condo. Since then we've been through 3 tenants already. They have shown great professionalism when our last tenant ended his lease early. Sean's team reacted quickly to get our unit back on the market and had no breaks in rent. They've also help address many tenant concerns and listened to what we preferred to do about them. read more

Unmatched service, super responsive and a pleasure to work with I'd recommend HRR for all your property management needs read more

Peter and Raullen have been so helpful and so patient with all the questions we had! We are first time home buyers and we needed someone to walk through it all. They've done that excellently , even with the few hiccups we had during escrow. Impeccable communication and they went above and beyond to satisfy our needs and make sure we were comfortable with everything. Also, they always showed up with a mask, respecting personal space . When we got our keys, they put some Hawaiian music on and it was such a great experience. Highly recommend choosing Hawaii Realty Group for your real estate needs, if you are purchasing a home or for property management. read more

HI Roots Realty - Sunset from our new lanai! - Real Estate Agents Near Me - Mililani, Hawaii

We cannot say enough great things about Peter, Raullen and HI Roots realty. We randomly decided to check out an open house one day as we were just starting to look to purchase out here and didn't have a realtor yet but had just been preapproved so we were ready. Low and behold Peter and his business partner were the ones hosting the open house. We got to quickly chatting with them and instantly connected. Their energy was very welcoming and calm. They were anything but pushy and just felt very genuine and straight forward. We could not be happier that we decided to go with them for our home purchase on the island. They are locally grown on the island which we learned it's a HUGE plus. They know things about purchasing in Hawaii that other agencies will just not know and they know people that other real estate companies will not know. You can tell every relationship they have with others in the industry is genuine and strong. We were having issues finding a reliable lender for some reason but low and behold, here came Peter to the rescue, providing us with the most amazing mortgage broker. Shoot out to Keith because without him, we seriously would not have gotten through this loan process! Back to HI Roots...our time together was unexpectedly short because the first time was randomly running into them at the open house. The second time was to show us like one or two condos he had in mind and the third time was a full day of showing with the last place he showed us being the place we ultimately purchased! We have never gone through a home purchase that fast, it was surreal. We had narrowed down where we wanted to purchase on the island which of course had to align with our limited budget, considering the ridiculous HI market. He put a list together of homes to show us on a Saturday and as we viewed them he asked us questions to dial in our style, purchasing goals and our wants. We were all done with a long day of viewing, having seen homes that had some hits and some misses, nothing was fully perfect for us, when he remembered there was one more that was pretty new on the market and he was thinking we could really like now that he had a better idea about us. So he made some calls on the fly and the rest is history. We went to check it out and it was everything and a bag of chips. It checked all of our boxes and we wanted it! We were so scared though because the market is just stupid out here and it was already at the top of our budget giving us zero room to over bid in an effort to win and purchase. We sat down and talked it out but we all knew we had to act fast if we wanted a fighting chance. Peter and his team worked their magic. Trust us, they've got a lot of tricks up their sleeve. We put together what he felt was a solid offer but it was under asking and they were scheduled to do an open house tomorrow, so we were hella scared! Long story short they frickin accepted our offer 30 minutes before the open house?! Peter and his team are true miracle workers! They even went above and beyond, in my opinion, by doing things like bringing documents TO US for signing, wherever on the island we were. Example, one time Raulin literally met us at BW3's, where we were having an afternoon beverage, for us to sign some docs! Talk about top notch customer service! If you are looking to purchase a home, I cannot urge you enough to look no further. Trust us when we tell you that you are in only the best of hands because you've found the perfect local boutique real estate company to help you find that perfect HI home! They genuinely care and you can feel it. We cannot speak highly enough of Peter and his team! 6 stars!!! read more

HI Roots Realty - The home - Real Estate Agents Near Me - Mililani, Hawaii

I currently have my first rental property being managed by Hiroots for the last two months. Sean works very well with me and making sure that his renters as well as landlords are taken cared of in the best possible ways. He knows the ins and outs of living in Hawaii and makes sure a quality job is done at the best price through his years of networking. He has made sure, as a landlord for the first time, that my families needs are taken cared of while taking care of my tenants to make it affordable for the both of us. He is backed by a knowledgable and solid team that is hard to beat so far. Thanks Hiroots family! read more

I cannot begin to express the appreciation for what HI ROOTS Realty has done for me. Without going into a lot of detail...with help of my family and the wonderful staff from HIROOTS Realty who coordinated the various activities in the apartment including a fresh look, new windows, and luxury flooring....it looked fabulous. My best to the all the HiRoots staff...I wish you Continued success! Oh, and that apartment sold In record time! read more

LOVED working with HI Roots for our real estate needs. We first contacted them as we were looking for a realtor to sell our townhouse in Makakilo in Summer 2020. Aaron was our realtor and with some help from Peter, our townhouse was listed and then in escrow within 6 days! Our place was staged beautifully - I had no idea that's what's my townhouse looked like in pictures and the listing was executed well. We later decided to invest our profit from the sale into a bigger home. We asked Aaron to also represent us to look for homes. He paid attention to what we wanted and was more than willing to help us through the process. We found our dream home which we now have and I can honestly say I don't think we would've got here without Aaron and HI Roots. When we were originally looking for a realtor, we interviewed both HI Roots and a bigger realty company. I am so glad we went small and local! We had such a great experience and I don't think a bigger box company would've catered to our needs as much as HI Roots did. Would definitely recommend HI Roots for all your real estate needs - you will not be disappointed! read more

Scheduled a showing for a property and no one showed up. Sat there for almost an hour before I got a call back. Showing agent told me he was at the property and must have missed us, he then hung up on me. Out $40 in Uber charges and got no showing, wouldn't recommend. read more

After years of failed attempts to purchase our first home, relocating to a more affordable state became a common talking point. With homes getting multiple offers and bidders offering well above the asking value, my wife and I didn't feel confident that we would raise our family in Hawaii. Luckily, we got a second wind and decided to contact Peter. He was very friendly and easy to talk to from the start. We didn't feel pressured to do anything we weren't comfortable with. Any questions that we had, were responded to promptly. Once we found a place we wanted to give an offer on (it got accepted ), Peter and his team guided us through the entire process. The escrow period was stress-free. If you are looking for a realtor that will hustle, but still treat you like a friend, give him a call. I'm glad I did. read more

I can't thank Peter, Sean, Raullen and the rest of the team at Hi Roots realty enough. As a new father and small business owner my life can be very hectic but the team at Hi Roots made my transition of buying and selling very seamless. Everything from beginning to end has been very stress free and they have been very accommodating to my specific needs. I have done several transactions in the past and needless to say...these guys are the best! I look forward to continuing to build our relationship together! Thank you! read more

HI Roots Realty - Time to close and party! - Real Estate Agents Near Me - Mililani, Hawaii

Our experience with Peter, Sean, Stacy and Kristine of HI Roots Realty was stellar! They managed our rental unit for several years, then when we decided to sell last month, they took care of everything for us! It was the most seamless experience we could have hoped for! HI Roots did such a fantastic job of staging the unit for the sale! It was professionally done and it gave potential buyers the feeling of "home"! Kristine walked us through all the forms step by step so it was stress free. Everything was explained clearly to us and they were so patient in answering all our questions (and very prompt....we texted them questions and within minutes it was answered!). If you are looking for a company to manage your property or sell/purchase, this is the company to go with! We trusted them completely and they took great care of us! We've referred them to friends before and will continue to do so because Peter, Sean and the whole HI Roots family really cares about taking care of their clients and always giving top notch service! We remember meeting Peter and Sean when we were looking for a company to manage our unit....and from the moment we met them, we knew we could trust them, and that was very important to us. Our unit sold today, and we'll most certainly miss HI Roots, but the amazing customer service they've shown us through the years will never be forgotten. Thank you so much from the bottom of our hearts! We wish the very best for HI Roots Realty and may your company continue to prosper! Keith and Elena read more

Peter and Sean are the property managers of our house in Kapolei that we are currently renting. We have nothing but glowing things to say about our experience with HI Roots Realty. First off, we have had excellent and timely communication with the team- which is extremely important when you are entrusting the care of your home to someone. They are extremely responsive to any questions or concerns we have and are quick to let us know if there are any issues with the home. If there is an issue, they will already have a proposed solution. Secondly, the team is very experienced and knowledgeable. Peter and Sean have many years of experience as realtors here in Hawaii. They have done a great job ensuring that there is minimal time lapse between tenants and do an excellent job of vetting applicants for us. As such, there have been no issues with tenants and with receiving payments. If you are looking for a knowledgeable, reliable, professional, and high quality team to manage your property, we highly recommend HI Roots Realty! read more

HI ROOTS Team have been the best experience I've dealt with. Peter has been with me since day one. From buying my home six years ago, to selling my home last week! These guys are true professionals and will give you the top service anyone would expect in any home transaction! These guys are awesome! 10 stars if I could give them that! Thanks again hi roots team! You guys are the BEST!!! read more

We just successfully closed on a beautiful Keauhou Place two bedroom property with Jason Onizuka. It certainly was a pleasure working with him. Always on time, smiling, friendly and very professional. I hope we get to work together again in the near future! Thank you Jason! read more

Five star plus company. Professional and knowledgeable. Peter, Sean, and Stacy are excellent to work with! Highly recommend. They manage my property and I wouldn't trust any other company read more

We wouldn't have gotten our dream home without the HI Roots Realty family! Peter, Sean and Shane are the best realtors that we could have asked for, who has now become our friends. It took us a while to finally get our house but they stuck with us all the way...providing top service, helping us through the process, and giving us the best experience. Highly recommended!!! Thanks so much again! You guys are seriously the BEST :) read more

I have known Peter and Sean for over 15 years and I can honestly say, they are great people to have on your side. They have managed my property in Mililani for some time now and are always on top of their game. Their also great at providing options on either purchasing a home or selling, which is what I like. They don't lie and they will always give you the best option for you and your family. Please give them a chance and I promise you, you won't regret it. Thanks Peter and Sean and they HIROOTS team. read more

These guys were great! I bought my townhouse in Waipio Gentry through them and everything went very smooth. Peter and Sean were both very knowledgeable which was great since I knew absolutely nothing about real estate. They walked me step by step through all of the processes and put everything into laymen's terms for me. This was the first home I bought and hopefully in the near future I can buy another home from them. read more

We highly recommend HI Roots Realty. They helped us find a new home and now manage our rental property. The process was fast, efficient and pretty much effortless because Peter and Sean have a great dynamic. They are very helpful and knowledgeable. They made us feel comfortable when making some big decisions. read more

I just want to start by saying that Thank you very much to Hi Roots Realty! Peter and Sean helped our small family get into the best situation for us. I found that it's the small things and attention to detail that they provided to us, that really made this process of buying a house the easiest thing ever. Peter, Sean and the Hi Roots Realty team will take care of you every single step of the way. They break everything down so that all your questions are answered and you are never unprepared for any step in this process. I have and will continue to recommend Hi Roots Realty for anyone who is looking or thinking of buying a home. They treat you with the respect of family! Mahalo brahdahs for all that you have done for us! You guys are the best!!! Shortly after moving into our new place we were blessed by the arrival of our beautiful baby daughter! Thanks to Uncle Peter and Uncle Sean, she will have a beautiful house to grow and prosper in. Trust these brahdahs, they know what they are doing! read more

HI Roots Realty - Great day - Real Estate Agents Near Me - Mililani, Hawaii

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I just wanted to say THANK YOU to Peter and his team. For the past few months we have been in search of houses and have looked at several. Not once did him and his team hesitate in going from one house to another. They made it easier for me and my family by working around our schedule. From start to finish till the day I got my keys it was smooth and only a text away. Much Mahalo for all the effort and helping us find a home. Hope to work together again in the future!! read more

The HI Roots Realty team is the best out there! They have managed our rental property for over 2 years. They found our tenants in less that 30 days with no issues. Peter, Sean, and Stacy provide high quality service and treat you like family. Their high standards and dedication to their customers made it an easy choice for us to team up with them to purchase another property. With the highly competitive market and aggressive prices, Peter's guidance and expertise was no match for our competitors. We were able to get our offer accepted prior to open house and closed within 45 days. So difficult to do especially with rates rising constantly. Peter and the entire HI Roots team are truly skilled and understand the needs of their customers and find creative ways to seal the deal. Highly recommend them to all and will continue to stick with them for future home buying/selling/renting needs! Thanks again HI Roots for making our dreams reality! read more

I really appreciate HI Roots Realty on a personal level. I moved to Hawaii in September 2018, at first I was having trouble getting into a apartment there, a lot of realtors were not contacting me back or just giving me the run around. Once I found a unit HI Roots Realty had listed things changed for the better. They made the process of me renting my first apartment very simple and easy, once I went to the viewing I was in the unit a few days later with no problems. They set the standard for me very professional and time efficient is how I would describe this company. If I ever move back to Hawaii they will be the first ones I call. read more