My property manager, Anna went above and beyond to help me fix my problem on my rental. Because of…read moreher help I was able to recover my losses and made things right so that it doesn't happen to anyone else renting their property. She will make sure to fix problems honestly and does a great job!

I've had HiPacific for more than 4 years, and they have been outstanding every step of the way. I'm…read moreinvolved in service issues because I requested to be, and this allows me to screen or assist. One example: recently the electric stove was not working. HiPacific sent a tech to diagnose with my permission, the repair was $600+. I decided to replace the stove rather than repair. I've always had trouble getting appliances on Oahu from Home Depot or similar (from remote) - so Yana helped find a vendor with real on-island inventory, and we got it installed within a week. Last year, we had damaged cabinets. I had to be more involved because it was a specialty HOA supplier, but I found new cabinet doors, shipped them from the mainland, and Yana oversaw installation with a local handyman. I consider this a partnership, and HiPacfic is the best property mgmt service I've had (multiple rentals, 6+ prop mgrs). Yana is outstanding and worth every penny.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall assisted with a issue in regards to his company with a tenant unresolved issue that was…read moremanaged by one of his team. He was a true professional and was super responsive to resolve the issue we had. Appreciated his communication and responsiveness and just felt bad we had to bring the issue to him instead of the actual unresponsive property manager. I fully recommend Kendall and appreciate what he does for his company. A true professional and his company is lucky to have him.

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

If I can give her 20 stars I would! As a first time homebuyer in 2016, Ebonee gave me the best…read moreexperience ever. Trustworthy, honest and so eager to help me understand every aspect of buying a home. I felt like I was in good hands. I will definitely work with her again when I buy my second home. Currently we moved to WA and she is now our property manager with the help of Mishalei. I couldn't be more happier with the service ILR has provided over the years. They communicate so well and when we came back to visit Oahu in July 2023 for a graduation party, we drove by our house and we were surprised that our home was in better condition than when we lived there Hahahah! Lastly, Ebonee was so kind to help us navigate through the lease terms for potential rentals we were looking at in WA when she didn't have to!   We are grateful for the service Ebonee and her team have provided for us these past 7 years. We trust their expertise and appreciate their professionalism and kindness when dealing with them. I recommend this company 100% if you ever need a realtor and/or a property manager.

The BEST realtor and property manager I have ever worked with! Professional, knowledgeable,…read moreresponsive, courteous and caring ... services were excellent and with the highest integrity. I can't say enough how happy I was with ALL their work for my real estate needs!

First time homebuyer here and wanted to recognize Michelle Salazar for her professionalism,…read moreexpertise , follow-up and follow-through. She assisted me in the whole process from identifying the right property for me to its closing last month. She is customer-oriented, positive and knowledgeable. One thing that I really appreciate about her is that if I had any questions, she would not make up and answer but would take the time to research and find the correct info and provide viable options. Homeownership can be a long and arduous process. Michelle made it very doable and as smooth as can be. You can trust her and Watanabe International with all your realty needs! Mahalo Michelle!

It should not even be 1 star. I rarely leave reviews, but my experience with this rental company…read morewas frustrating enough that I felt compelled to warn others. I moved out of the unit on good terms, left the place clean, and expected a fair return of my deposit. Instead, they kept a large portion of it with no explanation. I had to chase them down just to get pictures and an itemized receipt of the supposed "damages." What they sent looked like routine maintenance and normal wear and tear--nothing that should've come out of my deposit. It felt like they were just trying to keep the money. To make matters worse, the unit had a serious pest problem while I was living there, which I reported multiple times with little action taken. They were quick to blame tenants for every issue but slow to take any responsibility themselves. I strongly advise anyone considering renting from this company to think twice. They are not transparent, and you'll have to fight for what you're owed. Do your research and protect yourself.

All these positive reviews have to be from friends or employees, or maybe they are just selective…read morein which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing)

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

My Sister and I had been looking for an Apt rental for weeks then we had 3 all with Ujimori!! I…read morewas impressed with their administrative prowess at it related to immediate texts and email responses and updates! We toured all three and one suited us the best but unfortunately we had to cancel due to the location having difficult access issues. They were very gracious and I really appreciated Donna and especially Aileen for their professionalism and represented this firm very well. I will be passing along their names to anyone who needs Realty help! Thanks so much, ladies!

Earlier this year I contacted this company regarding an issue with one of their properties in Hilo…read more Within a week of my letter I was called by a very professional individual in their office . I was assured that my issue would be addressed. Within 2 weeks of my complaint the issue was completely resolved. Their response time and the response itself was outstanding. Thank you

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.