I firmly believe in the importance of a strong tenant/landlord partnership, which begins with trust and integrity as a foundation that must be built by both tenant and landlord equally. My partner and I have always strived to be exemplary tenants. As a non-smoking young professional couple, we have always taken special care of our (rental) home as though it were our own, paid the rent early, and not bothered our landlord for the "small stuff" we could fix ourselves. In turn, I am so grateful to have always nurtured a mutually respectful relationship with every landlord I have worked with (some more than others;) and we have been renters in Hawaii since 2003.
In February, the small house I was renting was sold to new owners and Fahrni Realty, Inc. came on board as our new property management company. They made a great first impression on us in writing a letter of introduction and letting us know they are there to serve us in any way possible. At our initial home inspection, Jerome, Fahrni's agent, asked if I had any concerns and I showed him our old, malfunctioning refrigerator. He got right on it in talking to the owners and replaced our fridge soon thereafter. During the course of the inspection, our home also tested positive for termites and had to be fumigated. Fahrni Realty again was there every step of the way, offering to cover the cost of an overnight hotel stay for us or "comping" us for the night away. Since then, we've only had one small electrical issue, and Jerome was quick to send an electrician to take care of this in a timely fashion, as well.
All in all, in the seven months we've been renting with Fahrni Realty and working with Jerome, this company has exceeded our expectations in terms of service, reliability, accessibility and friendliness. I like the fact that we've built a professional relationship on mutual trust; they have let us know they're here for us without smothering us with unnecessary surprise visits, inspections or correspondences.
On one more note, when I went to pay my rent today at their office, they greeted me with a hug. Susan and Josie, who work in the office were so helpful in setting me up to make my monthly rental payments online. Couldn't get much easier than that!!! They exemplify the Aloha spirit and really made me feel like ohana. This makes me feel good about continuing to rent with them well into the future. Mahalo Jerome & Fahrni Realty! :) read more