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    Review Highlights - Fahrni Realty

    “Jerome and the office staff, were always was available to answer any questions or concerns we had during our 10 year stay.”

    Mentioned in 5 reviews

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    Royal Realty

    Royal Realty

    (133 reviews)

    Downtown

    My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

    Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

    Title Guaranty of Hawaii

    Title Guaranty of Hawaii

    (8 reviews)

    We recently went through escrow for the purchase of a home worth over $1 million, and…read moreunfortunately, our experience with the escrow manager, Sherrie Kimata, was very disappointing. From the beginning, she spoke to me in a way that felt condescending and dismissive. Instead of taking the time to explain documents and the escrow process clearly, it often felt like she expected me to already understand everything she was talking about. Whenever I had questions, her responses came across as impatient and unpleasant rather than helpful. What stood out the most was the difference between her and the rest of the staff. Every other employee we interacted with was friendly, professional, patient, and respectful. Even though they weren't managers, they provided far better customer service and made us feel comfortable asking questions. Buying a home is one of the biggest financial transactions a person will ever make. Customers should never feel talked down to or made to feel like they're inconveniencing someone by asking for clarification. I hope this feedback encourages improvements in communication and professionalism, because the rest of the team was excellent.

    We sold a property in January 2019…read more Ten (10) months later, received an email from Sherrie Kimata that the funds were not distributed correctly. We needed to send a check back to Title Guaranty for almost $10k so that the funds could be distributed appropriately. Lovely . . .

    Marcus Realty - Lorraine Fukumae

    Marcus Realty

    (132 reviews)

    I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

    Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!

    Fahrni Realty - realestatesvcs - Updated October 2026

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