HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

My property manager, Anna went above and beyond to help me fix my problem on my rental. Because of…read moreher help I was able to recover my losses and made things right so that it doesn't happen to anyone else renting their property. She will make sure to fix problems honestly and does a great job!

I've had HiPacific for more than 4 years, and they have been outstanding every step of the way. I'm…read moreinvolved in service issues because I requested to be, and this allows me to screen or assist. One example: recently the electric stove was not working. HiPacific sent a tech to diagnose with my permission, the repair was $600+. I decided to replace the stove rather than repair. I've always had trouble getting appliances on Oahu from Home Depot or similar (from remote) - so Yana helped find a vendor with real on-island inventory, and we got it installed within a week. Last year, we had damaged cabinets. I had to be more involved because it was a specialty HOA supplier, but I found new cabinet doors, shipped them from the mainland, and Yana oversaw installation with a local handyman. I consider this a partnership, and HiPacfic is the best property mgmt service I've had (multiple rentals, 6+ prop mgrs). Yana is outstanding and worth every penny.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

The picture above is on Hanalei St the mattresses in the foreground had been ther for months before…read morethis photo was taken. There are multiple families living at this property. Constant loud noise and partying, many dogs, several big brawls out on St. No respect whatsoever for homeowners that live close by. We have contacted Asian Pacific Investments property manager and nothing has changed.

Aloha, Where do I start ! Two years ago my vehicle was…read moreunlawfully tired out of my assigned parking stall. It has a parking sticker on it ! It's has been there since 2019 same sticker ,but it was towed anyway , I have been trying to get my $265.00 dollars back for over two years . I have personally written the owner Ken Lee And I have personally written Mrs.J Lee and if course the office with Rose not one person that I have written contacted me . I asked for a sit down with owners and I was told my problems are not enough to have a meeting with the owners . They let the hired help answer personal questions and they them decide weather or not you deserve to have a meeting ? WHAT !!!!! There is no communication what so ever ,and there news letters that tell you ,you must have a parking sticker !! I have cars parking over night in front of my home and not one time has a tow truck even been in the vicinity!! Why Don't they pay back the money from the unlawfully tow of my vehicle? I have lived here 16 almost 17 years in the same unit and I was never tired before they took over management.,there were 3 companies before these people . How many more people has this happened to ? I bet a crapload Now there raising my rent from 12 hundred a month to 19 hundred a month and not only that but adding $700.00 fir security hahaha my car was towed from the stall I rent and I have to pay an increase in my security hahahaha, they didn't care when covid hit us ! They just kept handing out late fees ,What ! They spend money rebuilding and unit fixing and buying new homes but fail to answer any letters or pay back clearly what they owe me the tenant. What do you do when there scamahorns among the decent rent paying people. Please lmk if this has happened to you .this has to stop . Im sick of renting from people who clearly can't stand us and have no compassion or organization or no communication skills Really this is sad to report I wish I could have found someone who cared as long as I've been living here . Remember how it use to be when landlords cared about the people who pay on time and have a nice place . They care more about fixing drug dealers units over and over . The people who have lived here for so long still get treated like strangers , what happened to these people they came so greedy that they over look the reason they have a job in the first place ! Because of we the people try to remember this when you deal with people in real life ! We're not in a video ,we're not AI . Were human beings start treating us so. I'm stopping here cause I could go on for ever MAHALO FOR LISTENING !

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

I've been trying to reach this company by phone multiple times regarding a rental in Waialua…read more They never answer phone calls, and never return voicemails. Seems like they don't want to rent the property to anyone despite updating their listing many times.

Living in HMR is good island living. The lease agent was professional and communicated well and was…read morepatient and understanding when I decided to switch from Schofield to HMR. The community center office staff are kind, they are always willing to help with whatever and respectful. If they are not available when you call, they call back the next day. Truly love the maintenance guys. They are friendly fun to talk to and do a good job with the maintenance. I haven't had any issues with the unit other than basic small repairs. Landscaping team does good work keeping the community looking nice. A excellent value for the quality of housing. After two years living in HMR, they have been consistent in providing great customer service in every way. Great place to call home!

Island Palms Communities managed Aliamanu Military Reservation, they don't own it!…read more The land is a Lease land! They hire all these people: * Maintenance Supervisor (Appliance/Warehouse/HVAC) * General Maintenance Technician (Duct Cleaner/Service) * Laborer * Cleaner * Warehouse Specialist * Special Projects Associate. Mainscape yard work people. With Military Police AND new or old Renters! Island Palms Communities Managers Gabe Kalama and Joanna Padilla and Benjamin Jury from housing tell all these workers to bully and harrass you!! He also tells renters who will listen to him to bully and harrass you!! Maybe in exchange for free rent!! GIVE ALL THEM DRUG TEST!!

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall assisted with a issue in regards to his company with a tenant unresolved issue that was…read moremanaged by one of his team. He was a true professional and was super responsive to resolve the issue we had. Appreciated his communication and responsiveness and just felt bad we had to bring the issue to him instead of the actual unresponsive property manager. I fully recommend Kendall and appreciate what he does for his company. A true professional and his company is lucky to have him.

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community