Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

I cannot say enough wonderful things about Mari Eager and the support she has provided during one…read moreof the most challenging times in my life. Over the past several months, I experienced unexpected job loss and financial hardship that left me feeling overwhelmed and uncertain about my future. Throughout it all, Mari treated me with kindness, compassion, and respect. Rather than making me feel judged or dismissed, she took the time to listen, understand my situation, and communicate with me professionally and honestly. What I appreciate most about Mari is that she genuinely cares about people. She understands that life can sometimes bring unexpected hardships, and she approaches every situation with empathy while maintaining professionalism. Her willingness to work with me, answer my questions, and keep communication open helped ease a tremendous amount of stress during a difficult period. I am incredibly grateful for Mari's support and kindness. She made a meaningful difference in my life when I needed it most, and for that, I will always be thankful. Any community would be fortunate to have her as their Property Manager. Thank you, Mari, for everything you do and for treating me with dignity, respect, and compassion.

I had an excellent experience with HPPM. We lived in an older house in Kaneohe that had multiple…read moreissues during the 2.5 years we lived in it but HPPM was always quick to respond to any issues. For instance, our refrigerator broke overnight on a weekend. Mike called me within 5min of submitting the maintenance request and had a loaner fridge to me within 2 hours so none of our food spoiled. Would recommend to any renters on island.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

We contracted One Team to manage our property in Makaha earlier this year. The service they provide…read moreis excellent, and the cost is well worth it to us. One Team has helped us through a very challenging spalling project at our property in Makaha. Liz is an exceptional communicator and ensures that everything between the construction team, our tenants, and us owners, go smoothly. She is sharp and efficient and excellent to work with, as is Darren the Owner. We highly recommend these folks!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

Ridiculous on how they manage properties. Expecting tenants to repair and pay for damages that…read moretheir old tenant caused. Not getting back to tenants on simple wear and tear. Previous tenants left a lot of their household items there so we kept it and did nothing with it, was told items such as baseboard and curtains are missing and dirty, mind you the place was advertised with dirty curtains and missing baseboards and unmatched color painted walls. They told us that we have to repair everything.

I want to extend a great big mahalo to the Covenant Specialist who is such a great HOA asset to…read moreHawaiiana who is willing to hear you out and be a helpful guide. Thank you Hawaiiana for your service and thank you JS Covenant Specialist for all of your hard work your dedication and commitment to serving our community is greatly appreciated. Mahalo plenty

If I could give this a 0 star rating I would but others should be aware and very cautious with this…read more"management" team. We've been trying to make changes to our property due to security and safety measures only to find out our property was in violation WITHOUT PROPER DOCUMENTATION OR NOTIFICATION! Took us 2 months to find out, and then another 2 weeks to find out what exactly those violations were, which are VERY common "violations" within the entire community. Board meetings are held to address issues and concerns but ONLY if they meet quorum so if you have any issues, be prepared to wait months on end for simple resolutions that their own manager can't answer. The lack of communication and the lack of urgency shows that this company does not care for those who are paying their fees. Avoid any property being "managed" by this team.

Not many properties available for rent that are managed bt Oishi's. Mostly small apartments in busy…read moretown areas. Most of the listings state units come "as is", which means incredibly flawed, outdated, or in need of repair. Rental process is tedious and long, which is a testament to the kind of renters they're targeting. Beware!

My move-out date was 10/31/2025. Through early December, I did not receive my security deposit…read more After I contacted Oishi's Property Management, they said that they mailed it on 11/10/2025, but I never received that mailing. I later received a second mailing on 12/19/2025, which they said was a reissued/resend. In the second mailing, about $700 was deducted from my $1,600 security deposit. The documentation I received did not clearly explain the deductions, and I am currently trying to obtain complete copies of the move-out statement/ledger and supporting documents (invoices/work orders and photos). If you have had a similar issue with delayed security deposit returns or disputes over deductions with this company, please message me through Yelp!!!!!! I'm trying to see whether this is a pattern and, if so, explore possible options for collective action!!! Thank you.

Such desirable listings, too many applicants applying that they often have to close their listings…read moreprematurely - one cant help but wonder how they are picking the best tenants out of the batch. They have an option to join waitlists for these properties but dont get your hopes up if you find a beautiful property at an amazing price - it might just disappear before your eyes.

Shannon was outstanding to work with. On top of selling our home, we made a big move out of state…read more Shannon helped alleviate the stress of these big changes by keeping us up to date and informed with what we needed to know. She was knowledgeable, had great communication, and we had no doubts about putting our trust in her. We can't recommend Shannon and Blue Cove Properties enough!

WOW! We have been…read moreworking with Pono PM with Kevin Cram as our manager for close to a year. Working with Pono to manage our property has been effortless and very transparent. They work hard to keep our property on Kauai in great condition yet aren't overbearing. I like the fact they treat us kindly and do things fast. We don't have to worry about the things we used to with our old company on island. They never have left us hanging. Kevin has been living on island for many decades and knows all you need to know to be an excellent property manager. He is polite and values respect. We never have to worry about him giving us 'odd' estimates that don't quite add up or bringing up problems at the last minute like our former manager. He takes the initiative and gets things handled before late fees and inconveniences to our tenants arise. Our family is very happy with PONO and Kevin as our manager. If you have been holding back on making a property management switch - don't wait! If you switch to Pono you will not be disappointed. Last but not least, thank you Kevin for your dedication and professionalism. You have restored our faith in the property management industry. God bless!

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.