Thomas came to my rescue and helped me with a crisis from another property management company that…read moredrove my rental into the ground. There's alot of bad property management companies on Oahu. If you need a good PM, give him consideration. So far, zero drama ...

Was my property manager for about 2 yrs. Have proof Thomas and his team do illegal activities such…read moreas using the tenants security deposit to pay a debt off I owed to him. Did not communicate with me of any lease extensions. Previous property managers would over communicate and get my blessings before those decisions. I've never got any type of feedback from any walk through or inspection of property to validate my property was being maintained. Please do your due diligence and read the fine print of the contract because compared to other standard contracts, there's some concerning fine print and expectations.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Awesome customer service. Very detailed in what they do…read more Always gets back to me if I have questions about managing my property.

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

I just had the most pleasant experience with Neil and Momoka…read more We just closed on a difficult escrow with Neil being the seller's agent and me as the buyers agent in this transaction.. From the very beginning, we had a difficult seller, and lots of technical difficulties due to the COVID-19 crisis... Neil and Momoka Both really went out of their way to assist at the highest levels possible. I am very impressed with them, and hope to work together with them again in the very near future.

Staff here are great and always returned my calls, texts and emails promptly. Was able to conclude…read moremy transactions efficiently and with no hassle. Friendly and definently know their business! From rentals to home ownership, they got it!

Hands down, this company is the best property manager we've ever had. Mike Ablan made the…read moreonboarding process so easy. He found tenants for us almost immediately. Their whole team has been so good at communicating with us on repairs. Unfortunately, after 2 years, we had to have a family member move into the unit. I was a bit worried about telling Mike, but he was totally understanding about the whole situation. Not only is Mike extremely efficient, as an added bonus he's a really nice guy. We're going to miss working with him.

Mine was a simple inquiry for information on property management fees. The response was to set up a…read morecall. Fees should be straightforward. Busy people who work all day, particularly in healthcare, aren't typically available for a "call" during the day. I have a very desirable property and this was a disappointment - apparently I am not the only reviewer that asked a simple question and got nothing.

My husband and I have rented from Remax Kai Lani for going on 9 months now. As an active military…read morefamily we run into the worse property managers/Realtor you can imagine. I was not playing games this time and was not afraid to say something when we were getting mistreated or ripped off. But I am so glad to say that this experience has been amazing! Sarah B. is so respectful, truthful, helpful (she is honestly a genuine person out to help families and keep both landlord & us happy), and keeps close communication with us. I needed a place quick, like in less than a week! she got our credit check, apartment ready for move in and our lease to sign within that time frame. In all my years of renting, I have never had such a great experience. The world needs more property managers like Sarah B! I have been to their office in Kailua on various occasions to drop my rent off, and their whole staff is so friendly! The office is nice and open. Their is always someone at the front desk to greet you and welcome you. HIGHLY RECOMMENDED!

Updating after our move out inspection:…read more I know a lot of people have a hard time during move out inspections, and trust me we have been through 3 out here in Hawai'i and this is our first smooth, and best one so far. Sarah showed up early, did our inspection, wasn't the type to make up and comb through the house like a realtor trying to suck money out of you, not at all! She was honest, respectful, and had all our documents ready. Because we are an active duty family we didn't have a forwarding address for the rest of our final out docs.& security deposit, Sarah took care of all of that. I am so thankful for such an amazing realtor and by the end of our lease, we have seen her more as family than a realtor. That's hard for active duty families because we have moved so much and seen it all. Rest assure Sarah will take great care of you and goes the extra mile to make moving in and out easy and relaxing! Thank you so much Sarah Byrne and staff! Lots of love. Burnette Family Ps. Just got our security deposit and I have to say that was the quickest return of deposit we have ever seen! Awesome work Sarah!

Tami with Two Seas Property Management has been incredible. Tami started as our property manager…read morewith a previous management company around 2014, and then she started her own management company (Two Seas) and we stuck with her! We were in a very tough situation throughout the time we rented our property out in Kapolei, and Tami always did everything possible to meet our needs. Whenever an issue arose with our property, Tami would always do her best to fix it herself, and in the times she couldn't, Tami was well connected with local repair folks to help get the best price on fixes. Tami is very familiar with the island rental climate, and would always have plenty of prospects lined up anytime we needed to find a new renter. We recently sold our property after renting it out for about 6 years, and Tami was totally awesome throughout. Tami is very friendly, very professional, and a clear expert in Realestate. We highly recommend her for any property management needs. Aloha, Matt W

I would avoid working with Tami or Two Seas…read more Tami says all the right things but ultimately ghosts you and scams you out of your security deposit. I wonder if the owners she works with know she is using their homes to scam tenants out of their money. It would be easy enough for people to sue the Owners since all that information easily found through public record. She's not exactly protecting her clients. I've been trying to get in contact with her since March 2025 and she won't respond to calls, texts, emails, or through a certified letter. It's really mind boggling considering I represent a company that rents housing for traveling workers. She's more interested in stealing than creating future business opportunities for her clients and her company. Maybe she'll see this review and do the right thing. Probably not.

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Very unprofessional. Non-responsive. Lack of concern. Went around me to make a complaint against…read moreme. I would NEVER work with this organization. Have considered entering a complaint with the reality board. If I ran my business this way, I would not be in business. One of the rental units they manage is above mine. The hot water tank leaked and flooded my unit. The agent has yet to contact me. And, spoke in a besmirching manner to our board president indicating I was making a big deal out of nothing. It's been three weeks. This event caused me to be displaced from my home and thousands of dollars in repairs which are still ongoing. From her, not even a courtesy call or text. In fact, they've gone out of their way, NOT to talk to me. Hugely disappointed in their organization.

The service was reprehensible! Existing problems were never disclosed and thousands of dollars of…read moremy personal property was destroyed. Worms and mold seeped out of the walls and I was to be accountabe to clean such issues. After giving proper notice and paying an expensive Professional cleaning service, I received an email from their agent, Kelly Allen, stating "I did not have the decency to clean properly". In my opinion, What jerks! I will never use any realtors in connection with Kelly Allen, nor Carvill or Sotheby's as long as she is in their agency.

I cannot recommend Tony and Evelina at Town and Country Real Estate highly enough…read more If you want personalized service and want to feel like YOU matter to your realtor (not just the property you wish to sell), then Tony and Evelina are for you. They are caring, hard-working people who will find you the property you will love (or they will help you sell yours). Their prices are super fair and Tony even helped us move! I'm not kidding. I'm also not kidding when I say they even helped us paint some of the rooms. We were originally with another large, high-profile company for several months and very unhappy with their attitude and lack of service. This former realtor was often representing the sellers so could not properly work in our best interest. I know that happens in Hawaii but they definitely didn't show interest in what we wanted or needed. Thankfully, we had friends that had worked with Tony to purchase their home and they highly recommended we call him. After about five months with the former realtor we called Tony. We told him what we were looking for, the fact we wanted to stay in Manoa, and our price range and he immediately found us properties to visit that following weekend. We had long discussions with Tony about strategy and about making good offers, what the property actually should be valued at and just some good helpful conversations. Tony's vision for properties is excellent. Some of the homes in Manoa are in poor condition but Tony had plenty of ideas of how to change things to add value or advice for making an offer that would be accepted but wouldn't overburden us with debt AND repairs. In about a month we had an accepted offer on an awesome house. The moment our house went on the market and before we even knew about it, Tony was already in his car driving out to see it. He called us on the way and we met him there. This was SO different from the service we had gotten with the previous realtor. The house was perfect and here we are today forever grateful to Tony and Evelina for ALL they have done for us. They may not help you paint your walls (I feel kinda bad mentioning it because now everyone is going to want some help with that - haha) but they will give you excellent care and service whether you are buying or selling. That's the kind of people they are. We are unlikely to ever leave our home but if we do, there is no question we will call Tony and Evelina to manage our sale.