Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

I cannot recommend Tony and Evelina at Town and Country Real Estate highly enough…read more If you want personalized service and want to feel like YOU matter to your realtor (not just the property you wish to sell), then Tony and Evelina are for you. They are caring, hard-working people who will find you the property you will love (or they will help you sell yours). Their prices are super fair and Tony even helped us move! I'm not kidding. I'm also not kidding when I say they even helped us paint some of the rooms. We were originally with another large, high-profile company for several months and very unhappy with their attitude and lack of service. This former realtor was often representing the sellers so could not properly work in our best interest. I know that happens in Hawaii but they definitely didn't show interest in what we wanted or needed. Thankfully, we had friends that had worked with Tony to purchase their home and they highly recommended we call him. After about five months with the former realtor we called Tony. We told him what we were looking for, the fact we wanted to stay in Manoa, and our price range and he immediately found us properties to visit that following weekend. We had long discussions with Tony about strategy and about making good offers, what the property actually should be valued at and just some good helpful conversations. Tony's vision for properties is excellent. Some of the homes in Manoa are in poor condition but Tony had plenty of ideas of how to change things to add value or advice for making an offer that would be accepted but wouldn't overburden us with debt AND repairs. In about a month we had an accepted offer on an awesome house. The moment our house went on the market and before we even knew about it, Tony was already in his car driving out to see it. He called us on the way and we met him there. This was SO different from the service we had gotten with the previous realtor. The house was perfect and here we are today forever grateful to Tony and Evelina for ALL they have done for us. They may not help you paint your walls (I feel kinda bad mentioning it because now everyone is going to want some help with that - haha) but they will give you excellent care and service whether you are buying or selling. That's the kind of people they are. We are unlikely to ever leave our home but if we do, there is no question we will call Tony and Evelina to manage our sale.

FANTASTIC service - Luke and his team made selling our condo in Kailua a breeze. He delivered so…read moremuch detailed, well coordinated service, we were amazed. And we had already physically moved out of state- he arranged EVERYTHING in order to show the Condo. The closing was simple because of Luke's expert management. Square Feet Hawaii's tag line 'Buy. Sell. Relax. We got you.' is REAL! So grateful!

From the owner: Using extensive technical knowledge, we act as your advisors to help you make informed, rational…read moredecisions appropriate to your circumstances.

Want to thank Jessica for completing a pain free escrow on a condo sale. She performed a step above…read moreto ensure all cost figures were up to date and even did last minute confirmations to provide accurate billing. The military discount they provide is also a nice bonus. Thanks again Jessica! Great job.

From the owner: Our First American Title office in Kailua, O'ahu provides comprehensive title insurance protection…read moreand professional escrow and settlement services for all types real estate transactions. By providing superior service and technology, First American delivers the industry's best customer experience. Contact our local First American Title team to experience the First American difference.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

So grateful for this service and her prompt response. Such a needed service here on Big Island!…read more Very thorough and pleasant! Highly recommend "Noe"! Aloha

We needed the assistance of a reliable, professional notary public…read more We were contacted quickly by Kauanoe Maunakea of Mobile Notary Hawaii. We scheduled an appointment and had all of our documents notarized efficiently. It is such a pleasure to work with someone who knows their job and enjoys the work. We recommend highly Kauanoe Maunakea.

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Greg handled my purchase of a condo in Honolulu. His professional expertise was invaluable,…read moreparticularly since I could not make the trip to Hawaii to see the condo before purchase. He handled all details and negotiated a good price.

Gregory Studt is our realtor. He just sold a condo in Waikiki for us. Ten years ago, he sold our…read morehome in Hawaii Kai and helped us buy our current home, also in Hawaii Kai. He is absolutely excellent! Communicates well, friendly, and very competent. I couldn't recommend him more highly!

We had been trying to sell, with our former agent, for almost a year...and it was just one big…read morehurdle, complication and/or misstep after another. So when we first reached out to Corinda for help with this sale, we really didn't know what to expect. Was it going to be more of the same? Or would everything we heard about Corinda and her Team be true, and you all would do everything and more, to support and assist us with the process and ultimately a sale? Clearly it was the latter. We know it took a lot of work from all of you to make this happen and happen so quickly, but we're still in awe of just how easy you all made this on us. During the short 30 days or so we never had one concern about anything. Every question we had was answered promptly and with every call, meeting or email, we were made to feel like we were working with friends that we had known for years. So...THANK YOU once again for your hard work, professionalism and genuine care. You made what could have been a continuation of a stressful experience feel effortless and even enjoyable. We are so grateful to all of you and will absolutely recommend your team to anyone looking to buy or sell. With warmest regards and much appreciation

Corinda Wong of Team Wong Hawaii from Hawaii Modern Realty helped us sell our home in the Enchanted…read moreLake subdivision in Kailua, Hawaii. Because of Corinda and her team's expertise as well as their professional experience in real estate matters, we were able to sell our home very quickly and above our asking price. In our view Corinda Wong is among the top realtors in Hawaii. We highly recommend Corinda and her team to anyone selling or buying a home in Hawaii!! They are the best!!

All these positive reviews have to be from friends or employees, or maybe they are just selective…read morein which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing)

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.