I moved here from the mainland 6 years ago. I had three days to find a place before I started work. The first place I looked at was managed by Re/Max Kai Lani. I went to the open house. The place was shown filthy dirty. However, because of my time factor and the great location, I applied and was accepted. I was told that they would send in a cleaning crew to clean the place up. When I finally got access to the place, it was still dirty; I called Re/Max and told them the place was dirty, so they sent the clean crew out again. The second cleaning didn't improve the place much. I got down on my knees with a brush and soap and scrubbed an area of the kitchen floor to prove to myself that it was not clean. I then call Re/Max and told them the place was still not clean and the response I received was " No one is going to get down on their knees and clean your floor with a tooth brush, if you don't like the place you should move out; I will refund you application fee." This set the tone for the next six years of interactions with Re/Max Kai Lani. When I moved out this year, I gave my 30 day notice and told them that I was not going to clean the place and they could take money from my deposit to fulfill the lease obligation requirements. I moved out a week early, so they had time to clean the place and get a new tenant and not lose any rent; which is exactly what they did. They were very responsive in getting the final bill to me and charged me over $100 more than my deposit of $1500. When I reviewed the documents, I saw they had charged me $950 for painting. When I told them I was not responsible for painting the wall, but only patch the nail holes and touch up paint; I was told that the vendor could not match the paint and they had to paint the all the walls. When I told them that that was not reasonable, I was basically told to go pound sand. I then filed a small claims action (1SC13-1-710) against them and asked them to return $750 of my deposit money. The property manger came to court with a letter from the vendor stating that it was impossible to match the paint, which was a standard off white color. When the judge found in my favor the property manager argued with the judge over the decision. These people have no aloha and are dishonest; avoid doing business with these people. read more
