Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

If you've ever worked with a property manager, clear and proactive communication can be a struggle…read more With Thomas, we have not only experienced fantastic and proactive communication, but also that he is knowledgeable, friendly and cheerful is an added bonus. As a veteran, he is also very considerate of that and offers great service for members of the forces.

Worst property manager that I have ever dealt with in my life. Poor people skills. I don't…read moreunderstand how someone like this can hold a real estate license and be in the people business.

Title Guaranty of Hawaii has a helpful, knowledgeable, professional and patient staff. Plus they…read moreare & covid-safe!

I have been a realtor for 18 years and what a disappointment using TG as my first time and this is…read moremy last time. I was referred by a a loan officer. Their marketing staff Carla is great, responsive and creative. Their designs and graphics of post cards, factsheets are nice that captured me to try their company. What a disappointment with their escrow officers. In the beginning I used Jeffrey Lee escrow officer, he is non communicative person, not even called my seller to answer questions and failed to copy me a document that my seller scanned to him. I asked him why, and his response was he was busy and forgot. I was direct with him that don't let this happen again. Next he called me back saying that he was unable to respond to me or my client as I expected. So I changed escrow officer per Carla's recommendation to work with Relly Hirokawa. She was not communicative neither, when I asked her to call my client because he had a question regarding an email from her title department she said to me " we don't normally call Realtor's clients" what the heck? She didn't return my call several times. Only negative from the start. Unfortunately my transaction over $1M failed out of escrow. Not one call from Relly to show some empathy, only sent us cancellation letter for my client to sign. Days after, my transaction coordinator found out that Relly did not get final documents signed by buyers. Only when I reached out and asked her. Overall, after trying 2 of their escrow officers I realize they have "chip in their shoulders" and not very responsive and not keeping communication flowing. They are cold and uncaring. Too bad, they just lost a good Real Estate Broker who would given them a lot of business.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

Greg handled my purchase of a condo in Honolulu. His professional expertise was invaluable,…read moreparticularly since I could not make the trip to Hawaii to see the condo before purchase. He handled all details and negotiated a good price.

Gregory Studt is our realtor. He just sold a condo in Waikiki for us. Ten years ago, he sold our…read morehome in Hawaii Kai and helped us buy our current home, also in Hawaii Kai. He is absolutely excellent! Communicates well, friendly, and very competent. I couldn't recommend him more highly!

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Want to thank Jessica for completing a pain free escrow on a condo sale. She performed a step above…read moreto ensure all cost figures were up to date and even did last minute confirmations to provide accurate billing. The military discount they provide is also a nice bonus. Thanks again Jessica! Great job.

From the owner: Our First American Title office in Kailua, O'ahu provides comprehensive title insurance protection…read moreand professional escrow and settlement services for all types real estate transactions. By providing superior service and technology, First American delivers the industry's best customer experience. Contact our local First American Title team to experience the First American difference.

Shari Hooks is a true Ambassador of ALOHA! I was an absolute perfect stranger reaching out from the…read moreMainland trying to find a helping hand and a kind heart. Shari Hooks answered my call. I think I tried 1,000 calls and Shari is the one who answered. Shari isn't just 1 in 1,000 kind of person. Shari is a 1 in a MILLION kind of human. Shari is unyielding in sharing her plethora of knowledge about anything and everything on or about Oahu. There should be a library with her name on it as the knowledge and wisdom Shari has so kindly & generously shared with me has been priceless! Life changing I would say. Shari offered her time, her incredible positive energy and her support to a perfect stranger like we were childhood friends. I truly have never experienced this level of kindness and generosity in my entire life. Shari Hooks is truly an Ambassador of ALOHA! MAHALO NUI LOA SHARI!

BEST REAL ESTATE AGENT ON OAHU!!! BUYER OR SELLER!!!…read more ""Going the extra mile" is almost a cliche today, overused, and doing little to convey the real extraordinary effort by those professionals like Shari that truly deserve the mantle. From the moment we contacted Shari about the sale of our property, she was incredible, communicating, coordinating, and ultimately, completing the sale with better care than most people would give their ohana! Being in the military, my wife and I were stationed out of state. When we decided to sell our condo we reached out to Shari immediately, since she helped us purchase eight years ago. She immediately began coordination with the property manager, community manager, and tenant - all while keeping us continuously informed despite the six hour time difference. She worked with the existing tenant to expedite repairs and prepare the home for listing. Some of the repairs even required coordination with an adjacent neighbor, whom Shari personally contacted and worked to get us reimbursed. When our property management company was holding up parts of the process, Shari was our "man on the ground" that worked with them directly to keep things moving. When the property was listed, Shari kept us apprised of the interest and participation at the open houses. When the sale wasn't immediate and my wife and I started debating whether to lower the price, Shari recommended that we stay the course for a little longer, and sure enough, the next day we received a full price offer! During the contract process, Shari continued to keep us informed and guide us through the many steps and organizations involved. As a side note, the contracting process is almost as daunting as the sale itself. As a seller, especially a first time seller, you worry about what will come up in the inspection, if you missed anything in the forms, try to figure out which organization does what, and what is really important. Having a knowledgeable, accessible, and preemptive guide is incredibly helpful for easing the process and reducing the stress. Shari was that person for us every step of the way. The best way I can think to summarize what Shari meant to us as our real estate agent is that she is the highest standard of the profession. Her initiative, verve, communication, knowledge, and guidance are what every buyer or seller looks and hopes for in their agent. We were lucky enough to have her represent us twice! If you're looking for the best agent on Oahu, Shari Hooks is that person!

We have worked with many title companies over years bring a homeowner. This office was the best! We…read morewere renting and in a horrible home that caused major health issues especially in our minor son. We found a house that was perfect and needed to close asap for the health of our child. The team worked hard with our lender to close escrow as quickly as possible. Rocked the time line closing in under 3 weeks!

I am a local real estate agent who has worked with Fidelity National Title through many escrows…read more Darrelle Glushenko has come in after hours to sign clients, helped track down all kinds of information that would not be considered her "job" and she has helped get title cleared so I could list homes...the list goes on! I've also had the pleasure of working with Jasmine, Sunya and Mandy within the same office....they are all fantastic! Great Kailua Team!