I had an outstanding experience renting through Royal Realty. From the very beginning, their team…read morewas professional, responsive, and consistently communicated throughout my tenancy. Whenever I had a question or needed assistance, I received timely updates and felt like I was treated with genuine respect and care. It's refreshing to work with a property management company that values transparency and keeps tenants informed every step of the way. Things in life don't always go as expected or planned, so it's refreshing to rent from a company that leads with both professionalism and compassion. During an unexpected season in my life, Royal Realty treated me with understanding, respect, and genuine empathy rather than making me feel like just another tenant. They took the time to communicate, work with me, and handle the situation with grace, which made a difficult time much more manageable. That level of kindness and integrity is rare, and it's something I will always appreciate. It's not often one can see a service fee and feel like the value of service is much greater than charged. One of the things that impressed me most was how efficiently maintenance requests were handled. Repairs were addressed promptly, and the maintenance team was courteous, knowledgeable, and respectful of my home. It was clear that Royal Realty takes pride in maintaining their properties and ensuring their tenants have a positive living experience. I would confidently recommend Royal Realty to anyone looking for a landlord that prioritizes excellent service, clear communication, and dependable property management.

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

My Ala Moana unit had been thoroughly cleaned and in excellent condition before it was rented out…read more last September, I hired SC Realty Hedi Barrett as my property manager. At the beginning, her service was satisfactory, which led me to place a great deal of trust in her. However, when the condo was returned to me, it appeared clean only at a glance. Upon closer inspection of the stove, washer, dryer, shower walls, and toilet, I found that the unit did not meet the level of cleanliness expected from a professional service or what would be appropriate for a new tenant. On April 17, 2026, I and Hedi met at the unit. She had already entered before I arrived. After a brief walkthrough, we spent most time to discussed the April rent payment, which I had still not received from her company at that time. Although she spent considerable time explaining the delay, the overall experience with her service has been disappointing. As a result, I had to spend the entire weekend cleaning the unit myself. I documented some of the issues with photos and videos, including the dirty stove and sand and dust under the couch. Unfortunately, some images of other areas (such as the shower walls, washing machine, dryer, and toilet) were not saved. I will be contacting her company's broker to seek resolution. If the matter is not addressed appropriately, I will consider filing a complaint with the relevant licensing authority. I regret that this situation has caused significant frustration.

I have been using SC reality as my landlord/portal for over 6 months…read more The problem is when I email the agent it says no such address. When I follow up with a call to the office I always get voicemail and no one ever calls me back. So if you never have a problem or question this might work. Unfortunately I find things do come up as a tenant, water emergencies, questions like what is the tax ID when filing state taxes...good luck with that. No help! I had to call the tenant assistance hotline: they called back the next day!

Amazing staff, and beautiful location. We truly feel fortunate to enjoy this daily…read more The concierge makes a world of difference and you always find yourself in a resort like atmosphere. I don't regret the purchase of my condo, and only wish I had gone for a 3 bedroom

I need to highlight the concierge or receptionist or whatever they call this front desk is,…read moreespecially the guy named Darul (yeah, that's what it's written on his name tag) arrogant and not friendly to guests who visit their friends/families there. Never heard say "hi" or smile, always acts busy looking at the computer monitor. The management needs to re train him to learn how to behave when he works in the hospitality sector

Had a great upfront experience and conversation with Gill Mara about a few of the rental property…read morelistings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure.

Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and…read moreselling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier!

Time and time again, Associa Hawaii never disappoints in being a mismanaged company. I agree with…read morethe Yelp reviews. Since we moved to Honolulu, when I call about issues, I rarely get a call back. I have to keep on calling until I get an answer. When I do get someone, that person sounds lost. Getting customer service is like pulling teeth. Why hire someone for "Customer Service Supervisor" when that person does not know how to handle customer service at all? When I contact the office, I usually get an attitude (it sounds more like a reprimand) about getting the annual coupons. The positive point lies in their responding to emails. Albeit the staff responds slowly. However, within the past year, Associa started to hire some people who did care enough to respond quicker. I give that person a star. But other than that...

II have never experienced such rude and unprofessional service from a company. When I called the…read morefront desk to ask where I could submit a formal complaint, the receptionist told me she needed the property address and the name of the person the complaint was regarding. I provided the information, and she gave me the name of someone who had already been copied on previous emails but had never responded. I then asked who I could contact above that person. The receptionist told me there was no one above her. I replied that this could not be the case, as she is clearly not the president of the company and must report to someone. At that point, the receptionist told me, "I am not here to listen to your grievances." When I attempted to clarify that I simply needed the name of the appropriate person to contact, she interrupted me, said she had another call to answer, and placed me on hold. I told her that I was not trying to share my grievance with her--I only needed the correct name. She then hung up on me. When I called back and waited on hold again, she answered. I asked for her name, and she responded only with, "How may I direct your call?" When I repeated my request for her name, she hung up on me a second time. I find it unbelievable that a company of this size provides such poor customer service and continues to operate this way. Homeowners pay substantial management fees and should not be treated with this level of disrespect.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

Ms. Shiho Wang is a great asset for Locations LLC, I feel so fortunate to have Shiho as my realtor…read more Shiho provided excellent service from the first contact and continues to provide help when I need anything. Shiho truly goes above and beyond, she is knowledgeable, always quick to respond, is proactive, kind, helpful and personable. Shiho Wang gets the job done with skilled efficiency. I am very happy having received Top Notch service from Realtor Shiho Wang with Locations LLC and I will be recommending her to friends and family.

Working with Jason Anthenien was hands-down one of the best decisions we made in our home-buying…read morejourney. From day one, Jason showed up--fully present, responsive, and ready to help however he could. He truly listened to our vision for what we wanted in a home and never made us feel like we were just another client on his list. Jason always picked up the phone, no matter the time, and worked around our schedule with complete flexibility. He doesn't just do the basics--he goes above and beyond to make sure every detail is covered. Whether it was lining up contractors, coordinating inspections, or connecting us with trusted local experts, Jason leveraged his deep network across the island to support us every step of the way. If you're looking for a real estate agent who's dependable, hard-working, and deeply committed to your success, Jason is it. He's the kind of agent who treats your home search like it's his own--and in today's market, that's rare.

I have been renting a unit in Waikiki for years. They are family business and so trustworthy. They…read morealways help my friends to find a nice unit, too. Conveniently located in Hawaiian Monarch hotel & condo. Their tenants are in many cases, long term tenants and nice people as well. When I have problem like broken air-conditioner, they fix or get a new one right away. And they always show the best rates for rents. I can't believe renting or buying a condo from other realtor.

I just received 2 weeks notice that I have to move out, the new owners are kicking everyone out of…read moretheir apartments to make them Air B&B's. I've lived here for years and this is the business address for my tour company.

This condo is just B E A U TIFUL! From the lobby... To the hallways... To the units themselves!…read moreThis whole property is very well maintained and manicured! I especially love that its set back from the roadway and hidden behind a huge banyan tree. There are only 10 floors so its not a very over crowded building. The people who live here are all really courteous and friendly. Its in a very convenient central location to the mall and grocery stores. There is also a huge park next door with a community library and pool (Makiki Park). Its extra convenient for anyone attending Punahou School... Or going to Punahou Carnival! lol They have a huge pool for residents and large grassy area for kids to play. Its very secure and safe... They have a guard on duty at night. The guest parking is small but the resident parking is ample, although some are tandem stalls. Side note: They post a sign during the Punahou Carnival weekend that you cannot park in the guest parking to attend the carnival!