Lack of timely response & followup + interactions that indicated little or incomplete communication within their organization,

Taylor is my property manager and she has been absolutely wonderful from the get-go. She's very knowledgeable and responsive since my move in and maintenance requests. I appreciate everything she's done for me! read more

Very happy with the service I received from Woodie! Thank you for helping me get into a new place so quickly and painlessly. I hate moving but Agency Rentals made it much easier. Mahalo Woodie and the rest of Agency Rentals crew. Got into a place at the right price. read more

I was trying to find a home to rent and came across an Agency Rental posting. By the time I contacted the agent, Annette, the unit had already been rented. However, Annette actually took the time to ask what I was looking for and discussed options. Fast forward, she contacted me a month later as the unit became available again. I couldn't believe it! She was helpful every step of the way and never hesitated to return my calls. To this day, I refer friends over to her if they're looking for rentals! Great agent, great company! read more

I am super picky when it comes to choosing a rental agent to manage my properties. I have seen the worst thing happening to units that are not well managed and this is why i like to do my due diligence and take the time to only hire the best. Agency rentals were not just amazing but their price was pretty affordable too! I highly recommend them and will use them in all my other future rentals! Hands down the best read more

Agency Rentals - Property Management Near Me - Honolulu, Hawaii

I was originally introduced to Agency Rentals through my realtor. They only handle property management and do not sell real estate, which must be why my sales agent likes them. It took a little while to connect, as we kept playing phone tag for a few days. I was glad when we were able to connect to discuss my property, they were very knowledgeable and helped me make the decision on a few last minute repair issues to get it ready for tenants. I feel very confident that I'm in good hands from everything that I've seen so far, but will update this if we run into any problems on finding a tenant or moving forward from there. Looking forward to a long and happy business relationship. read more

Agency Rentals - Front signage - Property Management Near Me - Honolulu, Hawaii

Brandon is a great communicator who keeps me well informed. He is very responsive and provides awesome professional customer service.

**Update** They are completely MIA now. So this is what happened. We finally could have someone from their company and asked him to make sure the unit comes with two parking stalls and he said yes. But it turned out the unit has only one parking stall!!(We asked the building manager) We texted him right after we found out it but he never responded us!!!!!!!!! Can't trust them and recommend at all!!! read more

Not sure if this is a company issue or a problem with our specific property manager but the lack of urgency for the reported issues within our home is appalling. We have contacted them about a large ceiling mold growth over a month ago and have not had any steps towards a solution yet (this is after they sent the initial plumber to assess the situation who also pushed it as an urgent matter). That plumber cut a hole in the ceiling and we have had an open mold hole directly above our stove in the kitchen lol. We have been stuck having to contact and schedule the company appointed plumbers ourselves only for it to fall through. This is a problem that needs to be legally taken care of within 3 days before we can take our own action but we have been kind enough to wait this long for the property manager to provide a solution. I feel as if they think we are ignorant of our tenant rights and taking advantage of that. ** At this time, I would not recommend any property owners use Agency for managing their rentals. You will be wasting your time and money with them and be at potential risk for liabilities. Will update if necessary. read more

I've been working with Agency Rentals for a few months now, and have been impressed with service levels and response times. I'm helping my cousin with her property because I have prior real estate experience, so I know what to look for, and what to steer clear from. From day 1, we haven't had to wait more than a couple hours on email responses and can always reach someone when we need to. The Agency Rentals team was knowledgeable on market conditions, and helped guide us on getting the unit ready for rent and quickly found us a great tenant. Direct deposit and having all of the documents executed online took a little getting used to, but it worked out great. Appreciative for the professionalism. read more

Agency Rentals - Property Management Near Me - Honolulu, Hawaii

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I had high hopes when I used Agency Rentals to rent a unit in Fairway Villa in Waikiki. The agent who showed me my unit and walked me through the leasing process was professional, polite, accommodating. The building does not allow surfboards or bikes in the elevator, but the Agency Rentals rep told me that there was storage for both in the back of the building. But after I moved in, I found out that there was no room in either, an endless wait-list, a $50 charge, and that there'd been thefts from the bike storage and the surfboard storage was exposed to the elements. Ever since, it's been downhill. Obviously, Agency Rentals are an advocate for the owner and not at all so for renters. They did not inform me of a 14-month repiping project that was scheduled to start 6-months into my lease. It has been an extremely disruptive time, involving elevator breakdowns, FOB breakdowns, intercom breakdowns, lack of running water, limited to no access to the pool or roof deck, 3 weeks without guest parking, much of it outside of Agency Rental's control, but they have made little to no effort to make up for the inconveniences caused by the building's board/management. I do not recommend working with Agency Rentals. read more

Trying to find a rental can be an exhausting process, it's nice to finally have someone pick up their phone and be a pleasure to speak with. After calling several companies, this was the only one that actually picked up their phone. The rental that I was interested in had already been rented, but it was great to have someone that actually seemed to care and took the time to answer my questions about the current rental market and the neighborhood that we're looking in. I finally got a call back from another property management company whose name I won't mention in this review, but let's just say that comparing and contrasting the conversations really puts things into perspective. Thanks Agency Rentals, keep up the good work and hopefully you have something that fits our criteria become available soon. read more

Connie is an amazing Realtor and part of an awesome Property Management Team. Connie is always quick to reply, knowledgeable and friendly. Most of all, Connie is completely honest. I've been in property management long enough to know that Connie is the best that there is. Highly recommend Agency Rentals! read more

We met with 4 different property management companies while we tried to figure out what to do with a condo that was recently inherited from a family member. Investments and finding tenants are all new concepts for us and it was an intimidating process. Some of the people we met with were better than others, but Agency Rentals was head and shoulders above everyone that we spoke with. They were punctual, professional, and very knowledgeable on the market and even our building. We ended up deciding to sell because the market is on fire right now, but we did refer a friend to Agency Rentals because we were so impressed. read more

Agency Rentals - Property Management Near Me - Honolulu, Hawaii

Brandon is the guy to go to, super understanding guy with patience. He made the whole process to renting easy and transparent.

HIGHLY recommend Agency Rentals! I am so incredibly happy with my new apartment. First off, it's in a fantastic area and lots of open air, space and sunlight. Nico was so incredibly helpful. I was able to schedule a viewing within 24 hours and he was flexible last minute when my schedule changed as well. He was thorough with the tour and answered all my questions. I was able to sign my new lease within a few days and move in by the weekend. It was a seamless experience and I couldn't recommend more! 10/10 read more

Searching for home/apartment is very daunting. We came upon Agency Rentals and were introduced to Nico, the property manager for the home we really adored. Nico was able to explain the ins and outs of the home. He answered all of our questions and took us through the rental process seamlessly. We appreciate the time, research and service he provided us! read more

Provides awesome customer service and very responsive. Very professional and courteous with people's time and interest.

Brandon Boreliz was the deciding factor in selecting the apartment we currently enjoy. Always responsive and quickly resolving any and all issues, we highly recommend him to anyone looking for a home as well insuring any problems you may have will be quickly and efficiently resolved. read more

This company is shit literally. They mistreat tenants, they don't answer the phone when you call, when you ask for help with ongoing problems they ignore you. Whatever you do, don't rent from them. They find things to nitpick over. It's not worth the stress. read more

Brandon was very helpful and quick to respond to any questions I had about the move in. everything was as advertised I love the ace. thanks for everything Brandon dan read more

I can't say enough about our experience with Nico! He communicated with us every step of the way. Answered all our questions in a timely manner. He even responded to questions I had when he was on VACATION!! He made this such a positive and pleasant experience and we couldn't be happier! This company is lucky to have him!!! read more

Brandon the realtor property manager was very welcoming and he was very helpful in my situation that I am in and he currently helps me I would recommend agency rentals llc To anyone who is looking to rent or purchase a house just ask for Brandon and his friendly staff and he is always willing to step in and help you in anyway he can thank You Brandon for always being there for me with my health situation I am in I really appreciate you and your team have been very helpful read more

Brandon was awesome! He helped me through the whole thing. The worked past hours right before the holiday to get me set up and signed into an apartment. The communication was on point. Which, for signing a lease, was the scariest part for me. They took Covid seriously, they helped me feel comfortable after being scammed. I really appreciate the experience. read more

Josiah was very helpful with a lockout situation. He responded timely and was considerate of my predicament. Good management that cares is hard to find, he is a helpful person to have around. Great job! - Brooke Young (tenant) read more

My experience is as new client on a rental property. Ian was very helpful and most important punctual. The process was made easy and Ian was always available when needed. I highly recommend Ian and Agency read more

Agency Rentals, are very professional in a good way. They are very quick to respond to issues and are very honest. They are also very easy to work with, a trait that not too many property managers have here in Hawaii. Not to mention they utilize technology to help make transactions faster and easier. Would totally recommend them. read more

I have rented from many places, but have not employees as consistent, understanding, knowledgeable, and kind as the individuals I have interacted with at Agency Rentals. The Property Manger I met with, Nico was unequivocally the kindest manager I met and was majorly the reason why I chose to rent with Agency Rentals. It is a great company that will make you feel heard, look no further, they are it. read more

Two thumbs up for this company. One of the more ethical property manager on the island that actually look out for the owners. They really know their stuff, is organized and professional. The owner of the company is not only experienced, easy to work with, he's also very well connected and can point you in the right direction if you have any other real estate needs. I highly recommend them after having to learn the hard way. read more

Poor staff. I liked the location, but the realtor was late for our appointment, she didn't tell me anything about the location she said it was self explanatory, the refrigerator was rusted and she said it wouldn't be replaced, there were bugs but said they wouldn't spray down the location. read more

Highly recommend Agency Rentals! Property Manager Nico is the bomb! He made our transition from Kaneohe to Diamond Head a very pleasant & wonderful experience! Answered all our questions giving us peace of mind! Thank you so much Nico, Ian, & Agency rentals! You are greatly appreciated! Look forward to our continued tenancy & friendly relationship with you guys! Your spirit of Aloha is second to none! Big Mahalos & blessings! Dino & Deana! read more

Property manager Brandon and his team have been doing excellent work to take care of my rental property. Finding a tenant, replacing appliances and taking care of issues, they are on top of everything and manage things perfectly. I live on the US mainland and totally rely on their management. I have great trust in them and really appreciate their hard work, highly recommended. read more

I needed immediate attention for a situation and Brandon was super responsive. Thanks.

Brandon and Agency Rentals are very professional and helpful! We had been working with them for a year, and we are very happy with their services. Highly recommended ! read more

I recently rented a home through Agency Rentals. The entire process from start to finish was easy, efficient and fast. Brandon was very responsive and easy to contact. read more

I have been apartment hunting in Honolulu for months and Agency Rentals has been the biggest help!! I have been working with Brandon Boreliz and he helped me and my partner find our dream rental. Highly recommend this company to anyone looking for an apartment on the island, and ask for Brandon because he's the best!! read more

Brandon was very helpful and responsive throughout the rental application process! He was transparent with us at all stages and helped us get situated as soon as possible. They have been a great Agency to work with! read more

Brandon handles two properties for us and has been extremely helpful and responsive to all our needs! I would 100% recommend Agency Rentals! read more

Brandon and Ian were awesome! So professional and courteous. Being brand new to the island, they really helped me out with a quick and easy move-in before starting an important new position. Quality and caring service!! 5+/5 stars! Highly recommend!! read more

It's a big pleasure to work with Brandon! He always answers fast, helps me to fix any issues and I was very happy that he was able to negotiate a fair price with the owner in extending my lease. Highly recommend! read more