I've been a renter for 12 years in Honolulu, and for the last two (2) years, this has been the best experience I have had thus far with a property management company. Rowena and Lester have been consistently responsive, professional and genuinely cared about making sure everything in my home was well-maintained. Any time I needed something, they communicated quickly and followed through. 2 thumbs WAY UP for Marcus Properties. Rowena is so personable and no nonsense. I like that when it comes down to it. Aloha and Mahalo!!! read more

Your agents don't answer the phone or return inquiries via email. Contacted both Kelly Mizoguchi-Cerelejia & Christine Terese Ajirogi on a listing at 1450 Young St. No response no call back and voice mail. I was a realtor for 20 years and this is unacceptable as a business standard. Sad to see Marcus' Company going down hill. read more

Gave me back 18% of my security deposit when there was no damage done to the house and I moved out before my move out date! They wanted to collect double from the tenant I FOUND and showed the house to, and took extra money from her too. I will never rent from Marcus Property again and will be sure to tell my friends and family to avoid them. read more

Finding a new home and moving into said home is always a difficult transition, but thankfully Kim and Rowena from Marcus Property Management definitely made it a lot easier than I had anticipated. From start to finish, the process was fairly quick. Within two weeks of applying for the rental, I was able to secure the unit and schedule my move in date. Kim especially, was accommodating of my work schedule to view the new unit. When I expressed some concerns I had, she was also quick to offer me other properties Marcus manages to view as well. I had a family emergency come up during this process and Kim was very understanding when I explained my situation, which was very well appreciated. Her kindness and quick coordination exceeded my expectation and helped tremendously. Thank you again, Kim and Rowena for everything! I'm enjoying my new space and look forward to working with these ladies throughout the duration of my lease. read more

I just used as a rental service and the rental agent Rowna is giving me great service to start my journey with them thank you

The process of finding an apartment can be challenging, but Kim at Marcus Property Management made the process as easy and worry-free as possible. From scheduling the viewing through signing the lease, Kim was there with clear communication and quick responses. I am the type of person that likes to ask a lot of questions, and Kim had the patience and expertise to answer my questions at every stage of the process and put me at ease. Marcus Property Management's online portal is very user friendly and streamlined, simplifying the process of applying for the apartment and making payments. If you are looking for an apartment on Oahu, I would whole heartedly recommend reaching out to Kim and Marcus Property Management. read more

I'm two weeks into my lease for a unit managed by Marcus Properties and I couldn't be happier. My property manager, Arnette Ishikawa has been a pleasure to work with. She's been extremely accommodating, from helping me make sure I had a smooth check in (despite it being a Sunday when they are closed) to helping pick up packages before my lease started.  When I had a service request, she got it taken care of immediately.  Arnette has also been really great about responding to all my texts in a timely manner. Five shakas out of five! read more

Rented an apartment for 6 years in town while my sons attended private school 2 minutes walking distance away! The building is definitely older with all the problems that one with that, but the price was right & property manager Arnette always responded promptly to calls, texts, and emails. Very professional & flexible when I needed to update my end-of-lease timing. She is always pleasant and helpful! Marcus Property emergency after-hours phone line also responded in a timely manner. Encountered no issues with mailing in my rent payment during Covid restrictions. I loved the online maintenance requests so I didn't have to take too much time away from my elementary school students to schedule repairs while waiting on hold, which everyone knows is a big deal. read more

The application, move-in process was a straight forward process with Marcus Property Management. Arnette was the person that helped me, she was very communicative and informative over what was required of me. Arnette was great scheduling times for showings and move-in dates that worked with my schedule. I would definitely recommend. read more

When looking for a place to rent I found marcus property management and Kim was able to help me! She is very responsive and always willing to answer my 21 questions I always have. I would definitely recommend working with her if needing a place! She was also very accommodating to my boyfriend and I schedules and was able to do a face time showing! read more

Unfortunately I had a negative experience with this company and the Landlord Arnette was not a good ambassador for the company. Family lived in a rental property for over a year and the was a lack of professionalism with the landlord from the onset. Unfortunately, we had few options and needed to get family into a place quickly, so I did bot have the luxury of continuing my search. Arnette caters to a nosy Karen who lives in the back house and seems to run tenants out regularly, which was why the apartment was vacant to begin with. Rather than deal with the problem tenant, Arnette hounds the new tenants until they leave. I am not a person who finds pleasure in writing negative reviews but I would caution anyone thinking about entering into a contract with a property being managed by Arnette. She is a bully who hides behind the annoying rear tenants idol complaints. Also, no matter how well you keep the place clean, you won't get your deposit back either. Use caution. read more

Marcus was one of the best larger property management companies that I worked with. The staff was always professional and communication was never an issue. In the beginning of the lease, I had a few things that needed to be looked at (e.g. Washer/Dryer) and their maintenance team sent someone so quickly to look at it! Unfortunately, I had to break the last few months of my lease due to a pretty unexpected situation... Kim and her team went over and beyond to help me and I could not have been so appreciative of her kindness and professionalism. I was so happy that they were able to find a replacement tenant before my lease expired. I highly recommend renting from Marcus! read more

My property manager Arnette Ishikawa was very friendly and helpful from start to finish during my application and move in process. She and the owner of my unit were/are very compassionate, considerate, flexible and patient with my needs and requests. I am so grateful for being given a chance when I needed it most! Mahalo! read more

Arnette was fantastic! She responded quickly to any needs and helped resolve all my questions and concerns with no isssues!

These people are absolute scum. We came to view an apartment, and Rowena did not show up. We called her, and she had forgotten the appointment, so we waited for her to drive over. We toured the apartment, and before leaving, we told her our income and credit scores, and she indicated that should be fine. She acted nice, but it was only an act. When we went to apply, we had to pay $28 per adult, and I had forgotten my credit file was locked. When I went to unlock it, they informed us that they would have to charge BOTH of us AGAIN to run our credit file. Um what??? That makes NO SENSE. But, because she had indicated our income and credit scores would be okay, we bit the bullet and paid AGAIN. Then she called me to say she didn't like a particular debt on my credit - I have been approved for financing a BMW and our scores are good enough for a mortgage - not great but good enough - and she has the nerve to nitpick over a credit card. The fact that we included a recommendation letter from our previous landlord saying we paid faithfully for over 3 years didn't matter. She was rude and actually said the words "Yeah, the thing is, I'd love to rent the unit out, but we're not that desperate." BITCH. She was so judgmental and rude as soon as she decided we were not good enough to rent to, EVEN AFTER WE TOLD HER our scores and income and she said that was fine. We would not have paid TWICE to apply to this place if we thought they would nitpick like this. Of course you're not "DESPERATE" when you scam people who are just trying to find a place to live. I don't understand how people aren't ashamed to be hoarding housing especially during A PANDEMIC. Absolute scumbags. We ended up renting a unit across the street, same neighborhood, but now a much better landlord will be getting our money. Rowena, if you're reading this: FUCK. YOU. read more

So, I got my first ever apartment 3 years ago on my own through this company that took a chance on me and I will forever be grateful and appreciate it forever & always. The property manager Arnette was amazing, she always responded quickly to my inquiries & was very helpful! read more

Arnette was very helpful and prompt in helping us get out first place together. Made moving very less stressful as she was very quick to inform us what steps were needed along the way once we had submitted our applications. She was able to accommodate and help us secure the apartment asap once approved. read more

Arnette Ishikawa with Marcus Property Management really made a big difference in our renting experience. From the day we first met her, she was extremely accommodating and listened to all of our concerns before moving in. I can't thank her enough for being the most amazing property manager we have had so far. She was always straight up and honest but extremely tentative when needed and understanding. She ALWAYS responded to our questions and concerns, even when she was on vacation! When she was unavailable she made it known who we could contact instead. You can tell Arnette cares for the property she is renting out because she want's great people in their homes. Would highly recommend working with Arnette through Marcus Property Management! read more

From months of searching for a place to rent, to days of being able to move in. My property manager Arnette Ishikawa and her staff Kim Kawachi-Sur made life very much easier for me. From just wanting to look at a potential property Arnette displayed strong and effective communication with her busy work life and showed up on time to have me look at a potential property. With a friendly smile, and much aloha she made me feel welcomed to a community and displayed all of the companies mission bullets, such as being profesional, and being a great role model for their company. When faced with problems Arnette provides excellent solutions even when time is not of the essence. I brought up a problem that I had on the terms of being able to move in sooner at which Arnette did not make me feel bad for the change of plans and put me first which is what I appreciated. In conclusion if you are looking for a place to rent, buy, commercially or residentially i would definitely check out Marcus first. They really show this is more than just a job and they are determined to help you no matter what you are going through. Mahalos, and I look forward to the many years of being a client for this company read more

Kim Kawachi-Sur at Marcus Properties is really efficient and a good communicator. I'm very happy with my new place and any questions I have, she is very responsive and solves my issues quickly. I would highly recommend working with Kim at Marcus Property Management. Thank you! read more

I went to two different apartment showings that were part of Marcus Property Mgmt. One was with Rowena and one was with Arnette and they were both great! Both women were extremely helpful and readily available to answer any questions I had. I ended up choosing the one managed by Arnette and throughout the signing and move-in process she was wonderful. Definitely would recommend! read more

I've been renting with Marcus properties for several years now, with Arnette as my property manager. Any issues with the property/surroundings are addressed promptly and it is always easy to communicate with Arnette with any questions or concerns. My family has grown over the past few years and I recently started searching for a larger rental. Arnette helped me find the perfect new rental with more space and made the moving in/moving out process a breeze. read more

All I have to say is ARNETTE ISHIKAWA is MARCUS PROPERTY MANAGEMENT, I will recommend her to all my friends and family if they ever need a place, mahalo So much read more

I've rented two apartments from Marcus Property Management and have never had a problem. The first property was in Salt Lake and they were able to lower the listed rent into my budget. The second property was in Honolulu on Ward Ave. I have a dog so it's very difficult to find pet friendly units and both were well-maintained pet-friendly apartments! The first apartment I rented for about 3 years and the second apartment I rented for 5 years, so I have a very long history with this company. Each year, they require an inspection and someone comes to take photos and notes on the apartment's wear and tear. The first apartment I lived at raised the rent by $50 at some point but the second apartment that I lived in for 5 years did not have the rent raised ever. I've had my refrigerator and A/C break and they repaired it relatively quickly. It's always a pain to have to be at home for repairs and deliveries, but the work got done. I was never charged for anything. There were a few occasions where the company said I was late on my rent (I have auto bill pay through my bank) so I didn't think this was the case. They'd send letters saying I'd be charged but it was easily cleared up and they never charged me for anything once the check arrived. Moving out was a breeze. They send you a checklist of everything you could be billed for to ensure that you get your security deposit back. They recommend companies that they've worked with in the past so I made sure to use them. I forgot to have the floors professionally cleaned because they were laminate and I thought it only applied to carpet or hardwood so they deducted that from my security deposit and made that clear upon checkout. I also felt that the amount deducted wasn't markedup by any means and was a fair price. I was happy to receive a check for the remainder of my prorated rent and the majority of my security deposit. I highly recommend this company. I saw the other 2 negative reviews but I couldn't disagree more. I don't expect my landlord to take care of me when I lock myself out of my apartment so maybe it's an issue with expectations. read more

I used Marcus Property Management to rent my new apartment in Oahu, and they were by far the best real estate company I've ever worked with! Finding an apartment in Hawaii was difficult (I looked at over 20 apartments), until I met Arnette Ishikawa at my showing. She was immediately attentive and invested in all our living needs, and treated me with respect, care, and professionalism. Renting an apartment usually takes 3-5 days, but they did it in less than 2 because of the quick work of Arnette and Kim's work in the office. The application was easy because Arnette helped every step of the way, and when I turned my application into the office, Kim processed it immediately. They're amazing. The property was clean and well presented by Arnette Ishikawa, Arnette was available for any questions we had, even after working hours. She was honest and trusting. Kim works in the office and knew who I was when I called. She was sweet and answered all my questions with a great attitude. I can't thank Arnette and Kim enough for all their help!! They are truly the best people I've ever worked with, and I'm excited to go through them for all my future real estate needs! read more

I had a great experience working with this company. Specifically Arnette, she has went above and beyond her expectations as a property manger in helping my wife, future baby, & I a wonderful home to live in Hawaii. We really appreciate all that this company has given us and hope the next potential guest will have a nice experience as we have. Keep up the great work team read more

Arnette is great! My roommates and I just rented our dream condo from her and couldn't be happier! She made the rental process a breeze with her quick responses and was helpful every step of the way. read more

We have been with Marcus property management for two and half years. It has been a pleasure working with them. They have quick response time to any issues we have. I don't know her name but the girl at the front desk was always friendly and cheerful. I really enjoyed chatting with her. Rowena was our property manager. We are sad to be moving back to the mainland. If we move back to Hawaii we will definitely use them again. read more

Marcus Property Management is hands down, THE best realty company I've ever had the pleasure doing business with!! Arnette Ishikawa was my real estate agent and I've never worked with someone so caring, compassionate, professional, and friendly!!! She made, a normally difficult process, very easy, and was attentive, direct and available throughout this entire, short lived, process. I will becoming back to Arnette for all my future realtor needs, and and will be recommending her to everyone I know!! Not only was Arnette THE best, but Kim who works in the office and handled all our paperwork was outstanding!!! She was very professional, timely, nice, and available. She returned all our emails and calls immediately, and processed our paperwork faster than anyone I've ever encountered. You will definitely be doing yourself a HUGE favor by working with Marcus Property Management for all of your real estate needs!! I would give them more than 5 stars if I could because they go above and beyond everyone else!!! read more

They are not for the people of Hawaii. I had the absolute worst experience trying to rent from them ever in my whole life. The whole application process was an extreme waste of my time and money. There were 4-5 different people asking me for the same information that I had already sent out not only in the application but through email and text. They were extremely lacking communication between each other and me. They lead me to believe I would get the house because I make 4x the rent and I am overqualified. 1 week later after me pressing them to at least tell me if I need to move on or get an air bnb before I become homeless, I get a call from someone whom I never spoke to before and he told me I did not get the place because it is not a good fit. He was super passive-aggressive and would not explain to me why I did not get the approval to move in. I would not recommend trying to rent from such an unorganized and money-oriented place. They are not a business for the people of Hawaii. They did not care that I would be homeless. Super disappointed.... read more

Arnette Ishikawa was our property manager for 1 year while we rented an apartment in Kakaako. Unfortunately, a month after moving in, we were told we would have to leave once our lease expired due to the owners deciding to sell the property. Arnette was very apologetic and helpful in helping us through this, as we were very disappointed in the turn of events. She was very responsive throughout the year, and made moving out very easy. This was our first time working with a property management company, so we didn't know what to expect, but Marcus turned out to be a good experience overall. read more

I have been with Marcus for 2 years and never had a problem. They are very professional and organized. Everyone I have ever dealt with has been great. I will be in the market for buying a house next year and will definitely consider them as my Realtor. read more

I rented from Marcus Property for a year and a half and they were great! Arnette was my property manager and she always answered my texts promptly and was friendly and helpful during move-in and move-out. She answered all of my questions and explained everything thoroughly. Definitely a 5star experience, thank you! read more

I know property management companies dont typically get great reviews from tenants but I am specifically leaving this review for Terri who recently started with Marcus Property and is one of the nicest managers I have dealt with. She always made sure I was happy with my apartment and was extremely helpful when I had questions. The apartments were remodeled and really nice for the price so I was happy with everything. I would definitely rent from them again.....as long as I could work with Terri! read more

I had a move out inspection with Arnette Ishikawa who is my property manager. The inspection went smoothly, she arrived on time and was very friendly. I had to terminate my lease early due to relocating, she was great at explaining what I had to do and it made our transition easier. She was available for questions and always responded to my calls and emails. I've lived in the apartment for more than 2 years and the office staff is always friendly and answered any questions I had. I didn't get the name of the front desk staff, but she always greeted everyone with a smile and it was so easy paying my rent every month. Also, if you have any problems, the company has a 24 hour emergency number. read more

I wish I could give this place zero stars... worst company I have EVER been through for trying to rent an apartment. Especially if you are in a tight spot and are in a time crunch... they don't care. At all. But anyway A roomate and myself went to a showing for this company; they were 20 minutes late to the showing but we ended up liking the unit so within 30 minutes of the showing we submitted our applications and waited... heard nothing, so we continued to email and call to check on our application since we were told from the beginning that it would only take 2-3 business days to hear... no answers for over 5 days.. the most I received during this was an email saying they were checking with our previous landlords and should know by the end of the day that day.. 7 days later we receive a phone call that our applications were approved but the unit we applied for was already given away??? Not sure how you are approved for a place that is already gone... but we were, and then were offered a different place, in a slum, more expensive, and not in the area we wanted at all... so our business is definitely taken elsewhere... this company is a joke and these people don't have their tenants best interest at heart. I would look elsewhere before EVER trying to go through this company because you'd get more feedback about what you're looking for from a brick wall. read more

Marcus Property Management - The outside of the apartment they tried renting to us after they gave away our unit we were approved for... quality! - Property Management Near Me - Honolulu, Hawaii

I am a new renter with Marcus Property, and so far I have been pleased with the service I've received. Rowena-Mae was very thorough and professional as she assisted me in the initial walk through, and she took the time to answer all of my questions (even though she had a very busy day of multiple lease signings). I do hope that the rest of my interactions are as good as my initial ones. read more

This company was always on top of their game, they are very professional , prompt, meticulous. They are very good with their communications when it came to the maintenance of one of their properties as well as high standards and expectations. Mr Daryl Bonilla was very pleasant to work with from start to finish. The communication with his other Staff was awesome too. I highly recommend them with managing any properties. You will be very satisfied! read more

Stay away from this management company. I have been renting an apartment for over then 2 years. My lease expires next mont and I can wait to leave. You sign up a lease for six months only. You can't sign up for a year. In general most properties in Hawaii lease for six months or a year and after that is a month to month rent. And your rent doesn't go up for few years. Here is a different story-every six months your rent goes up with $25. Guaranteed. When you sing up your first lease you are told that they don't increase you rent-only if market price goes up. In Hawaii rent is very high and it doesn't go up for years as long as you pay rent on time. Once my wife by mistake locked the door and our keys were inside the apartment. After calling Markus property management I was informed that it's my responsibility to call lock&smith or other company to unlock my apartment-that's is in our lease agreement. That pleasure cost me $200 to call a company to unlock our door. Markus property has keys for each apartment but they don't care for the tenants. What kind of company is that not to come and unlock your apartment? In case I offered to go and get a key from them just to unlock the dower and return it to them. They don't care for their tenants at all. Last month I was charge $62 cause I requested my sing to be cleaned-there were hair inside the drain. You pay for every maintenance you request-even though you didn't damage anything and it's not your case at all. When I called to request to clean my bathroom sink drain nobody informed me that I will be charged for that or how much it will cost me . The bill came a week later.. it's always tenant responsibility with Markus management property. I talked to GM Norman Noguchi and he seems he doesn't care too about $62 charge. I'll pay it with my next and last rent and goodbye. Prices are not bad there but half of the apartments are always empty, cause of the poor management and because there are many robberies. My apartment war robbed once in two years. My neighbor was robbed twice in two months-Two different tenants in the same apartment. Apartment upstairs was robbed too. That's all in two years period.My personal opinion-don't go to live there. I have never seen that bad landlord ever like Markus property management. read more