Had a great upfront experience and conversation with Gill Mara about a few of the rental property listings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure. read more

Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and selling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier! read more

I've worked with a handful of real estate agents in Hawaii and on the mainland in the last five years, both for buying and selling real estate. Ali Ban at Redfin - Hawaii is by far the best real estate agent I've ever had the privilege of working with. Since meeting Ali in Honolulu years ago, we've kept in touch, and she's given me invaluable real estate advice. She's honest, detail-oriented, hardworking, accessible, and communicative before and during the transaction process. Unlike many other real estate agents who only care about earning a commission, thereby pressuring clients to buy or sell regardless of market conditions, Ali cares about whether a real estate deal will be beneficial or detrimental to her clients. Whenever I had a real estate question, she sent me a detailed market analysis of my property and gave me straightforward advice. I'm also subscribed to Ali's informative newsletters to keep informed of Hawaii and national real estate trends. I told Ali that I wish I could clone her and have her be my real estate agent wherever I go, not just for the Hawaii market! I can't recommend Ali enough if you're looking to buy or sell a home in Hawaii. read more

Redfin - Hawaii - Ali Ban - Real Estate Services Near Me - Honolulu, Hawaii

Redfin doesn't openly list the details of what is needed to list your property with them. They spring the inflexible details at the end when you're ready to list. Yes, many realtors do this, but they say they are different. They are not. Added stress. Disappointed. The app makes it look so easy but it's deceptive, there is no support on a corporate level again as their app makes it appear that there is. Think twice proceed with caution!! read more

I set up an appointment online the next day to view a property I was interested in purchasing and set up an account with Redfin. I got two emails from Redfin notifying me that I was successful in setting up an account and confirming my request to view the property and which agent was assigned to help me. I called the agent twice to try and confirm the appointment, but no one answered the phone. When I finally reached the agent, five minutes past the appointment time, she said she sent a text through Redfin requesting confirmation on my appointment request. The problem is that I never that text. So I left work early for nothing. A waste of time using a service that, in my opinion, does not work. The last time I'm using Redfin. read more

We worked with Redfin agent Mike DeMello to sell our property. Mike was very professional and efficient in setting up everything that needed to be done before we could put the property on the market (ie. staging, videography and photography). Mike also helped us deal with our tenant so we could have a smooth transition after the sale. Overall, I would use Mike again in the future and refer him to friends and families. read more

Gene Neal and his team were phenomenal in helping us navigate our home purchase in the North Shore. I can't say enough about Gene, as he constantly went the extra mile in not only helping us close our home but also guiding us through the nuisances on the island. Thanks again read more

Gene Neal, Mike DeMello and MJ Ramp have been instrumental in helping me buy my properties here on O'ahu. I have been working with Redfin for the past couple of years and I will continue to work with them in the future. Gene was my go to guy at Redfin and he went out of his way to meet me for showings after work and on the weekends. He was incredibly helpful in educating me about the home buying process. If I decide to sell in the near future, I will be going back to Redfin without a doubt. Redfin's office is located in Restaurant Row, on the Pohukaina St. side of the property. Check them out when you can. read more

Was interested in a particular property to put cash down but did not get the details from listing agent, as promised. Scheduling tours with Redfin is easy online yet were difficult to CONFIRM; one of the tours got rescheduled 3 times, then when we finally did get the appt (set aside hubby's birthday plans to take the tour) & show up to the property, the agent was left with NO KEY in the lockbox and a few minutes later the tenant was just getting home from work stating she was not contacted/informed about our scheduled appt. We immediately left to respect the tenant just got home from a long day. Another tour, though requested 2 separate times, we never heard back; wish we saw it but God probably wanted to save our time. With RF, be ready for your email inbox to become swamped with RF notifications; hit "unsubscribe" for it gets overwhelming. It's all automated & not geared toward personal, client relationship They don't get back to you promptly & I feel opportunities are lost. Personally, I do feel deceived by some of their listings, as not all are updated photos & some deliberately cropped out + wide angle lens/virtually staged. With their website, I have come across on multiple occasions "oops, we're working on it" message pop-up on their site (not available). Honestly, with RF you do all the "searching" yourself & the agents just show up (sometimes with no key/entry to even look at the place). Redfin is not an accredited business & though they have the rebate incentive, it's not worth dealing with. The rebate idea may draw people in but only reflects cheap service/lack of expertise/thus getting what you pay for. They treat potential clients as a number. Redfin is a RED FLAG. read more

Absolutely amazing! Some of the best poke here. It literally melts in your mouth and they have so many options for poke, toppings, and sauces. I will definitely be back and am excited to try the appetizers!!!! read more

Once my wife and I made the decision to relocate back to the mainland, and with our house being our most valuable asset, we took our time in interviewing potential realtors to sell it. We met with a former co-worker who is a broker of a flat-fee real estate company but came away unimpressed with his lack of preparation and seemingly disinterested demeanor. It was as if he took our business for granted since we knew each. When we set up an appointment via Redfin's website and met with Ali back in October 2017, months before we even decided on a listing date for our house, we came away impressed with her preparation, knowledge, and overall professionalism. We meant to talk to other realtors, but after meeting with Ali, we felt comfortable we've met our realtor to sell our house. Redfin is a fairly new competitor for real estate services in Hawaii, having established a presence on Oahu back in early 2015. We were aware of Redfin from their website with real estate listings on an interactive map back in 2004 and learned of them branching out to home buying and selling in 2006. It obviously took a while for them to get to the islands...and even parts of the mainland are still not serviced by Redfin. So, you might ask, why go with Redfin when there are other established competitors on island offering full-service realty services, either with the traditional full commission structure (i.e. 6% commission with 3% each for the seller's and the buyer's agent) or flat fee? Before I answer the question above, I wanted to know how many have actually read the entertaining and thought-provoking book, "Freakonomics," by economics professor Steven Levitt and journalist Stephen Dubner. If you haven't, I strongly invite you to check it out from your local library. In the book, the authors delved into incentives that shape human decisions and actions...and clearly illustrated how a home seller's financial incentives are not perfectly aligned with their realtor's. Case in point, while both the seller and their agent would like top dollar for their house, for an $800,000 house (with a 6% commission, that would equate to $48,000 shared equally between the seller's and the buyer's agent...as well as their agency/broker), an increase, of say $10,000 in sale price equates to no more than $150 in additional commission for the agent! Would an agent truly work that hard for an additional $150? Especially if it would mean a possible longer time on the market? So...why Redfin? As stated above, my wife and I were truly impressed with Ali. More importantly, the lower commissions without sacrificing quality of realty services offered, appealed to us. Redfin charges 1% commission for listing our house while the buyer's agent gets 2.5%. So the commission totals 3.5% (which for an $800,000 house comes out to $28,000) instead of 6% (or $48,000)...a savings of $20,000! Redfin offers the same services as the other full commission competitors, with professional pictures with drone pics (when applicable, as it was for us), MLS listing, professional flyers and ads, expert advice, and even an interactive 3D Matterport virtual walk-through...all backed and supported by Redfin's powerful website and app. It just seemed like a no-brainer...same services (if not better, after seeing some of the comparable listings out there) for less cost. Now, back to Ali. She stayed engaged with us through the months, informing us of trends and comps, as well as taking us to a few open houses in our area to get a better idea of what we need to do to better prepare our house for listing. While we knew we weren't her only clients, we felt like she gave us the requisite focus and attention with her timely responses and informative updates. More importantly, we felt she genuinely looked after our best interest. We initially wanted to list our house immediately after we returned in early April from an extended trip to the mainland. Cautioning how the market slows down leading up to "Tax Day", she suggested we list the house after taxes were due. We wouldn't have thought about that. She also provided good advice on pricing our house. I thought we were seasoned home sellers and buyers...but emotions always get in the way. We listed our house after Tax Day, and within 10 days and 2 open houses, we received 4 offers and had the "luxury" of choosing the best one. Ali, with her many roles as our realtor, even played the role of a psychologist, "talking us off the ledge" a couple of times when we got stressed about something. In this fairly hot housing market, and with a house that shows well and very well maintained, it was all about great exposure and marketing, proper pricing and timely listing. Ali guided us through all the phases and we are grateful for all she's done for us. We can't recommend her, and her Redfin team, highly enough to our friends who are thinking of selling their house. PS...we accepted an offer over asking price and closed within 47 days read more

I am truly thankful for Jeanne Frace and her team, Matthew Ho, Doreen and Michael Barnard and Desiree Malone. The home buying process is frustrating in itself and this is my second time buying a home here in Hawaii so I knew what I was going into. However Jeanne and her team were extremely patient with me and ever so flexible. They were always on time and truly professional! Special shout out to Redfin agent, Matthew Ho for being so kind and knowledgeable. My words cannot express enough thanks to Jeanne Frace who's been the master mind behind my purchase. She has made my homebuying experience smooth and way less frustrating than before. She is very detail oriented and guided me in every steps and things that I didn't even expected. She is truly an expert in this field! Best team I could hope for and our family is so grateful. I highly recommend her team, you will be in great hands! read more

Redfin - Hawaii - Real Estate Services Near Me - Honolulu, Hawaii

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Couldn't be more thankful to discover this company! We connected with Gill from Redfin and he was awesome! I would definitely recommend him to a friend, he is very knowledgeable and has a new open minded perspective on the real estate business. Redfin itself is a great company to work with. Their app is very resourceful when trying to staying ahead of the game of home buying. The money you get from Redfin once you close was a BIG help as well! No other way to go! read more

Ali Ban is a greedy, manipulative figure here, either as a seller's agent or buyer's agent. I have worked with her as a potential buyer with her two different roles at two occasions. And do not be fooled by her clean, innocent looks! She wants to see your bank statements already even when you're just starting to make an offer, which is way much too soon compared to the normal "two days after acceptance of offer." This way she gets to know how comfortable you are financially, so that she can aggressively "advise" you to keep "bidding" for the property with a higher and higher offer as if the procedure of trying to buy a home were a participation of a "blind auction". Eventually she will earn more if the sold price is big and fat! Meanwhile she arranges her teammates to chat with you on the phone again and again trying to read your mind, feelings, and how much desire you have for the property. When you show your anxiety or even desperation, she digs a deeper and deeper hole for you to dive into. Hence, you must not be misled, and better outsmart her! Once she decides that you're hard to be controlled by her plans and ambitions, she trys another approach: She offers you a "backup position" (for your offer to be accepted by the seller's after the "top priority" failed to achieve?) by requesting you to stop looking for other listing properties nor making any offer to any of them. How dare she! Who she thinks she is?! Overall, this team is made of people who lack the real professionalism, especially the so-called "agents." And yes, including Gill Mara and Karli Miyata, who are simply doing nothing productive or progressive and wasting your precious time and energy! However, I must also be fair enough to say that some of their office/administrative assistants are helpful and sweet in terms of scheduling a tour or showing. Otherwise, they would not deserve even a single star from me. read more

"The move that we went through was complicated with many changes and challenges. My military orders were constantly changing and the islands market supply was so limited that we often felt we would get less than what we wanted. Agent Gill Mara was a superior performer. He found places that met our needs and overcame all the challenges that we faced. He gave us sound advice. When he didn't have an answer he connected us with someone who could answer our questions. Mostly Gill kept things in a common language that we understood throughout the process. This made our decisions easier and reduced the stress of the process. When you need a salesperson you can choose any realtor to get the job done. When you need someone who treats you like ohana, or family to non natives, Gill Mara is the best there is." read more

Redfin - Hawaii - Real Estate Services Near Me - Honolulu, Hawaii

Our family has used Mike DeMello and his team to buy and sell several properties on Oahu over the past few years. I recommend him to all my friends and family. Being a licensed real estate agent myself, I wouldn't trust anyone else outside of Redfin Hawaii. Mike has always been super honest and provided essential feedback when buying or selling. He's super experienced and I've always considered him the "Google" of Hawaii Real Estate. I would bug him with numerous real estate questions and he always had the answer or pointed me in the right direction. On top of that, we've saved TONS of money (vs going with a traditional agent) without having to lose out on service. I can't give enough praise to Mike and the rest of the Redfin Hawaii team! Love them all! read more

Ashlie is a fantastic agent! She was very prepared and super helpful throughout the entire process of searching for a home and making an offer. Her local knowledge of the Oahu market was excellent. She even connected us with a talented Mortgage Broker who made our transaction go especially smooth. (Best RE transaction I've had to date) Ashlie consistently went above and beyond during our search, informing us of other available properties and comps to give us a deeper sense of the market. She was always on top of her facts and figures and was easy to stay in contact with. We always felt like we were in good hands with Ashlie and would highly recommend her to anyone looking for a home. Also, a quick shout out to her team! The team at Redfin Hawaii did a great job of keeping us informed and guiding us through the buying process. read more

Gene Neal "Incredible agent, always goes above and beyond. Makes you feel like Ohana! Would recommend him to anyone looking for a home!" read more

Went to see an open house listed. Agent refused to answer door and refused repeated calls to see unit. Realtor named michael barker

I would like to start off by giving a huge thank you to Gill Mara, MJ Ramp and the entire Redfin team for helping my girlfriend and I purchase our first home. As first time home buyers we started off not knowing much about the home buying process but, Gill and MJ stayed with us every step of the way. From our first offer all the way to closing, Gill made sure that we both understood everything prior to signing anything.   Gill is highly experienced and dedicated to the world of real estate and it shows through his work ethic. Working long hours, even on his days off; there was never a time when Gill was not there for us. From early morning, till late in the evening, every question was met with a prompt and easy to understand reply. Communication was excellent, with a nice blend of professionalism and aloha, we felt right at home with someone we could trust with the biggest purchase of our lifetime.   With Gill's honest, easy-going, no pressure attitude, he took what could've been a highly stressful situation and turned it into a very enjoyable and fun learning experience, one that we would gladly do again. We would definitely recommend Gill Mara and his team to our family, friends and anyone who is looking to buy or sell a home. read more

I really want to give Ali Ban a glowing review as she was an extreme pleasure to work with. We found her to be very attentive, knowledgeable, hard-working, and efficient. On a personal level, she is friendly and is genuinely a nice person who truly cares about her clients and wants to get the best results she can for you. Even before we started working with her, she attentively listened to our questions and freely provided insights about the market and guidance on how to best approach our upcoming property sale. She thoughtfully responded to my emails (at length and in detail), and gave us helpful advice on how to get the best price for our property. Once we started working with her, she remained attentive to us, always answering questions very promptly by phone or email, and would even check in with me proactively when she hadn't heard from me recently. Throughout the selling process she always kept us well-informed about the process and timeline, and what to expect. I always felt that she was acting in my best interest as seller, to save us money and produce the most value for us. There was some water damage from a previous incident that needed to be repaired before listing our property. Ali encouraged me to open an insurance claim, and arranged for the repairs at a very reasonable cost and in a very short amount of time. When the termite inspection report produced a recommendation which what would amount to a very expensive remediation, she was truly concerned with the excessive cost. She went above my expectations, and really went out of her way to try to find an alternate resolution. Even though this was not resolved in our favor, she was able to get the termite treatment company to reduce the cost of services provided. I also felt that I had a whole team working for me. In addition to Ali, I want to thank Megan and Mike for helping to coordinate the process, and others who helped out with open houses. I was impressed with how efficiently and effectively they worked together as a team. Thank you all! I would recommend Ali and her team to my friends and family without reservation, and would very happily use them again for my next real estate transaction. Thank you! Jim read more

We used Redfin to sell our place on the mainland and to buy a place in town. I highly recommend using them. Mike DeMello was great. It was clear from our experience that Mike is very knowledgeable about the real estate market in our area. Also, saving on commission was a big plus! read more

Ali was amazing through every step of the way. She led us through a complex simultaneous home sale/purchase situation and made everything so simple for us throughout the entire process. She is super friendly, personable and professional and we absolutely recommend her as an agent for any buyer/seller! read more

REVIEW FOR GENE NEAL, AGENT WITH REDFIN, HAWAII Moving back to Hawaii after 21 years in Florida was a challenge. With two cats it seemed impossible. We found Gene Neal by researching the internet of Oahu realtors. It turns out that Gene with Redfin was an excellent choice. Due to Hawaii pet quarantine laws, we had to wait 120 days before we could arrive in Hawaii. We wanted a condo waiting for us when we arrived. We needed a realtor who could and would help us navigate the many obstacles we faced. After choosing Gene from a short list of possible realtors, we called and left a message. In just a matter of hours, we were interviewing Gene on the phone. We gave him our "want list". We were retirees looking for a condo with a VA loan in a pet friendly building. And everything had to be done long distance. Gene was positive and encouraging right from the start. He pulled no punches and kept us in the "reality zone" every step of the way. We liked him, and it was clear he had the knowledge and experience we needed. Gene agreed to meet with our local friend who walked through select units with him. Modern technology also allowed us to walk through with them in live time and "see" the units as they saw them. We made our choice and Gene gave us names of loan officers he valued. We wanted to make some repairs before we moved in and Gene got three contractor bids for us. He met the contractor to open and close the unit as the work was being done. Space restricts the many positive things we would like to say about Gene in this review. Gene made our dream of returning to Hawaii come true. Even with the five-hour time difference, Gene always returned phone calls and emails the same day. He will be a trusted friend for many years to come, and Gene Neal at Redfin will be the first name we mention to friends looking for a realtor. read more

First and foremost, Gil thank you very much for everything. Gil is the realtor who will be there for you no matter how challenging the situation may be. When we needed advice, Gil was straightforward no sugar coating which is what you needed when youre selling your house. His dedication and commitment surpassed our expectations because he delivered as he promised. Again, on behalf of our family Thank you Gil and to your team for an excellent service. -Jesse read more

Shannon Among is a top-notch real estate agent. From the first day talking to her, she was very up front with how the process will go and what both of our responsibilities would be. She was always responsive, honest, and respectful. A true pleasure to work with! read more

Ashleigh is very knowledgeable and friendly. I appreciated the fact that communication was there and that we were able to get our questions answered. If there were things that she was unsure of she made the effort to find out and get back to us. Highly recommended!!!! read more

"Best real estate purchase experience I've ever had. Gene made this complete remote purchase a breeze. He was always available 24/7 and became our eyes and legs throughout the process and never tried to pressure or shortcut the process for his convenience. Redfin was an experiment for me but now I am a full believer and convinced this will be the way of the future. I plan to buy their stock if they go IPO." read more

I was fortunate to have Shannon Among and Megan Weber on my team in the sale process of our Kailua home and they were incredibly accommodating of our schedules and were true professionals all the way through the process. I have already recommended them to numerous friends selling on Oahu. read more

Working with Ali is amazing! She will do a fantastic job helping you find a home or sell a home. We know because she not only found us a great home for our family but she also did a great job helping us sell our house. She is the best real estate agent we've ever worked with! read more

If you want a reliable, honest, hard-working real estate company..Redfin is the best choice. Our friends in LA told us about this company when we told them we were looking to buy a home. And luckily Redfin opened their business earlier that year. We started working with Mike DeMello. He is an amazing real estate agent. He was patient and honest with us. He kept all our wishes and budget in mind as we started our process. When we found the house we wanted to place an offer on, he was very helpful on providing us with a fair and competitive price to offer. I never felt like we were paying too much or the company was out for our money. Out of 10 competitive offers, the sellers picked us. Thanks to Mike for his amazing skills and knowledge. For purchasing a house, the buyer does NOT...repeat...does NOT pay Redfin for a commission. So you are SAVING money. They get their bonus pay from their company based on the review and feedback you give them at the end of the purchase. So please note that this company is not swindling you for commission money. I never felt pressured to buy. The great thing about Redfin is the app! You can search through listings and set up an appointment. Then the real estate agent or an associate will meet you there at your requested time. It also updates you if there are new listings with The criteria that you are looking for. It was also very helpful and informative during our demoing of a property because we could see if we were getting views. It also helped us with The timeline of the purchase and sale. Overall the app is very useful and efficient. We also sat on the seller's end for Redfin as well. This was also a great experience with out listing agent Ali Ban. She was so patient and hardworking. She would check on ourplace and give us up to date details on the foot traffic and what interest was building around our property. We went into escrow after less than 1 week on the market! Ali helper us stage our condo and did a lot of work to make things run smoothly. She made this process easy even though we hit a few bumps during escrow. Redfin is not your typical run of the mill real estate company. They truly care about your interests and want to work with you. We've had precious agents abd loan officers that were only looking out for themselves and their commission. It made the process seem so fake, frustrating and extremely pricy. But here at Redfin, they put YOU first and want to help you find your dream home or sell something at the best price. read more

"Thank you Ali for believing in us. Thank you for your kind, gentle and overall wholehearted loving and caring nature. You are the best realtor we've ever worked with!" read more

Ali is really easy to work with, very professional and competent. She made the entire sales process very easy for us and stress free.

Before we met Gene, we have gone through an entire year of searching for a property and worked with two realtors from separate companies. Gene is very knowledgeable in today's real estate market and maintains professionalism throughout our search. As every first time home buyer knows how hectic and stressful searching for a property can be, Gene gave us the answers and the piece of mind in understanding every question we shot at him. Even though Gene was with us for nearly a year, he was patient, humble and was with us in every step of the way! Our experience as first time home buyers with Gene and with Redfin was very comfortable and we will definitely work with them again in the future! Thanks Gene! read more

One of the main reasons we originally went with Redfin was that there was a rebate of about $5,000 for buying through them. We expected average representation but we were fortunate enough to have Gill Mara work with us. Wow!! He not only knew about all of the condo buildings we wanted to see, was patient and helpful in sharing his local knowledge but there were MANY obstacles on the seller side and he managed them all from small details to huge problems. I won't list all the issues he resolved, but at the last minute, literally an hour before closing, there was a disclosure from the seller regarding a potentially serious and dangerous issue with the oven in the condo. We were so worried that it would postpone the closing or ruin the sale altogether but he negotiated with the seller on our behalf and came up with a resolution that exceeded our expectations and we closed as scheduled. We highly recommend him for your real estate needs. read more

My wife and I thought that Ali did a great job with our sale. Her advice was spot on and helped our unit stand out among the many other listings in our building so that we could get an offer and close quickly. She was easy to access and up to date on the current communication technologies. The team around her is very professional and easy to work with as well. I would highly recommend her and hope to work with her again many times in the future. read more

Gene understands my situation, my needs, what I was looking for, and what are my limits. And every each time I confront difficult decision making situations, Gene was already prepared with multiple options that I can choose from. He is very understanding and strategic. Also, he looks houses thoroughly even into spots that I had no idea those had to be checked. He is deligent and very well responding. Most of all, his personality is friendly and vibe, he made the whole hard process into a very delightful experience! read more

I highly recommend Redfin to my clients and friends. (I do mortgages). On the buy side they are incredible! On the sell side they are also excellent with one exception-they recommend selling prices that are too low(probably most agents do). So be prepared to take control of the selling price and the rest Redfin will do fantastic on. Their adhering to a process gets you consistent high quality presentation of your property online-where all buyers are! Good luck with your home! read more

Mike DeMello is off the charts a BIG YES! So happy my family member suggested him to us! We were able to get a fairer price on our home in a very hot real estate market thanks to him. When the seller and the seller's agent failed to meet some terms of our purchase offer which extended our closing date, Mike stepped in and helped us to close the sale in time so we were not further inconvenienced. I'd recommend him to anyone looking for a smart and savvy realtor. Mike and his team are very professional and made our experience as seamless as possible. read more

Mike and his team were great! They were the perfect fit for do it yourselfers like us who need the advice and support of experts. We are very happy with our home. read more