Mike DeMello is off the charts a BIG YES! So happy my family member suggested him to us! We were able to get a fairer price on our home in a very hot real estate market thanks to him. When the seller and the seller's agent failed to meet some terms of our purchase offer which extended our closing date, Mike stepped in and helped us to close the sale in time so we were not further inconvenienced. I'd recommend him to anyone looking for a smart and savvy realtor. Mike and his team are very professional and made our experience as seamless as possible. read more

Mike and his team were great! They were the perfect fit for do it yourselfers like us who need the advice and support of experts. We are very happy with our home. read more

Mike DeMello was an absolute savior for us. He was extremely informative and was always there to answer questions immediately. Being a first time home buyer he made this the most stress free process. I would recommend him highly and was a pleasure for us to have him on our side. Thanks Mike for making our dreams come true. read more

Ali Ban, and her team were very professional as they guided us thru the process. Last time we sold, and bought a home was 24 years ago, and we didn't know what to expect. She took the time to learn what my wife and I were looking for, and even visited us at our old home on the mainland to gain an understanding of how we live. I think that trip, allowed her to guide us thru the selection process in finding our new home that we absolutely love. As understanding, sensitive, and accessible as she was with us; she was equally professional, firm, and tenacious with the selling party. Though there were issues during transaction, Ali was able to tactfully keep both buyer (my wife and I) and seller on track. I highly recommend Ali and her team; I'm sure you will come to appreciate her expertise as we did. And the rebate from Redfin was a pleasant surprise as well (who knew?). read more

I have been waiting for this feedback form so I could blast it with good vibes thanks to Gene! Everyone says "above and beyond" but this guy is the best. Excellent communication, quick follow-ups, took videos when I couldn't be there, no attitude, Gene even picked up and dropped off friends of mine to be present for the inspection when I couldn't be there (and they live 45 minutes out of the way). I had high expectations and Gene was absolutely the right person for the job. Redfin needs to clone this guy. 100% read more

Ali Ban. "She go extra mile for us, working day and night made sure every thing go smoothly, and fast. We are still currently living in California, as what we thought would be a stressful situation became extremely uplifting and quite easy she always kept us updated. Felt like we had a personal secretary. Thank you Ali Ban for making our family dreams come true." read more

Gene is an amazing agent and person. He gave us all of the tools and information we needed to get the house we wanted. This was our first time buying a house and Gene thoroughly explained everything making the process very smooth and easy. He was always quick to answer any questions we had and made us feel like we were the only people he was working with. Highly recommend Gene to anyone. You will be in great hands!! read more

We bought a house with help from Mike and the Redfin team. Mike's knowledge of the local market, his critical abilities, and especially his responsiveness are all pluses. The entire Redfin team was supportive and helpful throughout the process. Thanks everyone! read more

Veronica Munez was just outstanding! Thorough, tenacious, personable, and professional. She started by helping us search for a place to rent while house hunting, and even video conferenced a tour of rentals with us while we were still in Colorado. From then on, she always went the extra mile. Her communication skills are excellent, and she follows up all phone calls, texts, or messages within minutes. She even checked in with us often while she was on vacation! She answered all our questions, and steered us toward the best mortgage broker, escrow company, inspector, etc, making everything easy. With her research and advice, we got a great deal on a beautiful house. We are so lucky to have worked with Veronica and could not have found a better agent! Should be running the office! read more

We had an awesome experience with Redfin as sellers, and the app is our favorite home search tool. We worked with Gill based off of glowing praise from a friend, and he is a fantastic real estate agent. He knows his stuff and was very easy to work with. He is a huge factor in how quickly we sold our house and for the highest price for comps in our neighborhood, which was the same for our friend. He was also very helpful and a great advocate for us in navigating some unforeseen issues during escrow that were stressful to deal with after we had left the island. Gill is awesome and we highly recommend him and the Redfin team we worked with, specifically Megan Weber for all the document transactions! read more

We had the privilege of using Gene Neal from redfin for both the selling and buying of our home and townhouse this past year. Gene's attention to detail and customer service is top notch. I'm glad we got to work with Gene again on my home sale. I knew I would be in good hands after my first transaction with him. Gene and his whole team are really responsive and answered all my questions. They helped me at every step of the process. Couldn't ask for a better experience. read more

"Ali and her team were absolutely phenomenal. Her experience and expertise showed at every juncture of the process, from pricing strategy to offer negotiation and inspection issues. I live and work on the mainland and I was not able to be on island for any of the sales process so this presented additional challenges, but Ali was prepared for all of them. She is a fantastic communicator and paid close attention to my input while still using great judgement to make necessary decisions and keeping me informed almost immediately every step of the way. I was especially impressed with how she was able to present me with a comparison of multiple offers and choosing the best one to fit my goal of selling as soon as possible. There were very few, minor issues along the way but every time she was prepared and able to resolve them with minimal or no disruption to the escrow process. This was my best ever experience with a Realtor, thank you Ali, Megan and your whole team for making this sale as smooth and easy as it could possibly be." read more

Great service and technologically advanced. No issues selling my condo and at a fraction of the cost of competitors. Highly recommended!

Gene Neal is an outstanding agent to work with. We started casually looking at all different kinds of homes around the island about two years ago and gradually refined our search down to what would work for us. Gene was really helpful in our search since he's local and knows the island. He knows the market really well and was always willing to educate us and answer all of our hundreds of questions. We finally got serious and just closed on our first home last month! The whole process can be tedious and daunting at times, but Redfin's Hawaii team made it really simple. We felt very informed every step of the way, and Gene worked closely with our mortgage broker to make it really easy to get everything done right and done quickly. We really felt like Gene was on our side and genuinely looking out for our best interest from start to finish. I am sure we'll be working with Gene and Redfin exclusively from now on, and I am recommending them to everyone I know! read more

"Ali was the best agent EVER, she was very thorough and helpful- I would definitely recommend her. Being an out of state seller, it was difficult to take care of business there and she went out of her way -doing a lot of extra things for me that I wasn't able to do (and she didn't have to do)- so it made the transaction so much easier for me -Carol read more

"Veronica was amazing from the start, and all the way to the end. She endured looking at some scary old homes, arranged visits quickly and was cognizant of our short window while visiting the island. As we bought, her best asset was her tenacity in fighting over every important detail. From contracts to inspections, she was a strong ally when we were tempted to give in - helping us fight for even the small things. We closed in record time. 3rd home, best agent yet." read more

" Mike DeMello is the best. I have bought and sold quite a few properties and I have never had an agent as accommodating, helpful and as knowledgeable as Mike!" read more

You may be worried that the Redfin model makes for "checked out" agents who aren't motivated since they don't receive traditional commission, but I found that the opposite was true: Gene is the agent you want! Gene is by far the best agent we've ever had, head and shoulders above the rest. This is our third home purchase. I have very high expectations and have even fired a few agents in the past, but we never doubted that Gene was the agent for us once we met him. He clearly enjoyed taking us around to look at properties, and didn't seem to care if we wanted to go back twice or make an offer on a place that looked like a "long shot." He was flexible and patient, with lots of good advice, and clearly looked out for our best interests during the negotiation process. He even suggested I ask for more or offer less at certain points, which is unheard of: in my experience agents want the whole thing to move as quickly as possible, so they try and get you to just say yes to the seller and be done with it. Not Gene, though! He showed up to the inspection and our document signing, which is something no other agent we've worked with has done. His easygoing and friendly nature helped him keep good communication with our sellers and their agent, which was crucial when my bank caused some significant delays in closing. He's always on top of emails, and ended up calling me immediately while waiting at baggage claim when he saw my messages after flying back from a Redfin conference. Gene is a true professional who loves what he does. Don't hesitate to work with him if you're looking for a new home on Oahu. read more

Our RedFin agent Gene Neal was simply outstanding from the very beginning of our property search in Hawaii up to the closing of our condo purchase. He was always extremely helpful and responsive, and gave us great insights and advice on all the properties we looked at. In addition, he hooked us up with the best mortgage broker (Jacque) for our financing. They were definitely the A-team for us. We ended up finding a condo that was a perfect fit for our family's needs. Couldn't be happier. read more

Gene made the home buying process easy. We appreciated his guidance and recommendations throughout the process. Thank you, Gene! The whole Redfin team and their affiliated colleagues (shout out to our mortgage broker, Jacque) were just phenomenal. Highly recommend. read more

When comes to selling, Mike is aggressive in the negotiation but at the same time protects our interest and not exposing us to unfeasible options that may put us in an adverse position. Mike definitely has the negotiation skills and experience to not just negotiate but have great awareness of the situation and timing that he was able to take control and gear the transaction in a positive direction. Despite of numerous issues along the way, Mike was able to address each one of them diligently and quickly so that the transaction continue to move forward. Mike is very knowledgeable in the process and knows exactly what to do providing great advices and following through from the beginning to the end. Mike has a great and reliable team that supports him throughout the process as well. We are very delighted with the overall transaction from selling to buying and it's certainly a great pleasure to work with Mike. We highly recommend him. read more

Ali did an outstanding job finding us a home in a tough market. Her experience and skills are unmatched. In the end she helped us get a great deal on a wonderful home that met all of our needs and most of our wants. We definitely recommend her to anyone looking to buy a home. read more

"Gene is absolutely terrific! This was a major event in our lives and Gene was always positive and profession and full of knowledge. He was always reachable and followed up with every concern and question that we had throughout the entire process. We always felt confident that Gene's recommendations and opinions were in our best interest. We have already recommended Gene to our friends and family and will always include him in our family gatherings as he has become like family to us. If anyone is going through the process of finding their home Gene is the man to help you get there!" read more

We worked with Gene Neal and had a wonderful experience. Thank you Gene for helping us get our home!

Mike and MJ (Mike's assistant) were awesome. Professional, competent and responsive the whole way thru. Definitely had our best interests in mind and even steered is away from properties he thought weren't right for us, based on our criteria. I would (and already have) recommend Mike without reservation to anyone I know. And the icing on the cake is that RedFin credit! Thanks Mike and MJ!! read more

" Mike was alway very helpful, on time, and sensitive to everybody's needs throughout the entire time of our sale. I would highly recommend Mike to others and would use him and Redfin again." read more

Mike has been absolutely fantastic during my home buying experience! He makes sound recommendations and shows the reasons behind the recommendations. I felt confident every step of the way. During our initial discussions I told him what my objectives were and what mortgage range I was comfortable getting into- he looked over the numbers and asked me to consider some units just above my initial range because the monthly payment increase was minuscule. I'm glad I did as my final mortgage is actually under what I thought I'd be paying for the lower priced units. During the offering period and inspections, Mike was on top of issues before I even had a chance to figure out how to address them. Mike knows his job and he and the Redfin Hawaii team made this experience awesome!!!! read more

Wonderful experience. Would definitely use Redfin again and would recommend to others. Awesome job. Thanks Mike and team!

"Working with Ali was absolutely the very best experience we could have ever hope for. As first time home buyers, Ali led my wife and me through the entire process, patiently and knowledgeably explaining both the basic as well as the more esoteric concepts of home buying. Her attention to detail was evident every time we walked through a property, as she pointed out both the positive elements as well as potential problems of a house. Even though we were actively house hunting during the holiday season, Ali was always available to show us a property. When she was on the mainland for a business trip, she made arrangements with her Redfin co-workers to show us several houses. In those instances it was evident that she followed up quickly with her colleagues, and made sure we knew she was in the loop. Her dedication to communicate with us promptly, and to research and answer questions quickly, were equally impressive. Normally, our emails and text messages were answered almost immediately, even if it were to tell us that she needed to do some digging to find an answer. Even when she was on vacation we would get responses within the day. I could probably go on and on about how impressed we were with Ali's professionalism, knowledge and expert service, but let me close with a word about her personally. We first met Ali when we scheduled a home visit through the Redfin website. Unsure of what to expect, my family and I were pleasantly surprised by Ali's kind spirit and genuine personality. It quickly became evident that she was not just a realtor helping us buy a house; she was like a friend, helping us to find a home. When we finally closed, Ali was there to celebrate and share our joy with us. We walked through many houses with Ali. She helped us discover our wants and needs, assisted us in narrowing down our choices, efficiently drafted the vast paperwork when we made offers on a couple of houses, and finally helped close the deal on the home of our dreams. Ali was instrumental in this process and I honestly do not believe we could have done it without her. Thank you Ali! You were truly a blessing to us and I'm sure will be to everyone who has the privilege of working with you in the future!" read more