We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I worked with Sara for a few years and the service she provided was above and beyond my…read moreexpectations. Not only did she ensure the property had a tenant at all times. When I decided I wanted to see the property she assisted the tenant in finding an alternate location that met his specific needs. Sara was great at communicating maintenance needs and really anything with the property. I strongly recommend Hawaii pacific property management and if you're lucky enough try to get Sara.

Robin is quite knowledgeable about the Kaneohe/Kailua area as she has been living and working this…read morearea for many, many years! She was able to post and show our rental ADU in a timely manner and find us a very responsible and financially stable tenant with her background checks and experienced intuition. She also helped with our rental taxes (we didn't know we had to pay them) and made sure they would be paid on time directly from our rental income. She is flexible with contracts and timelines and knows many good vendors in the area. My husband and I will definitely utilize her services again should we need any property management or real estate services. She is an excellent communicator via email, text or phone and returns communications quickly. We recommend!

My name is Michelle Wood, I am a realtor at Gold coast real estate…read more I'm writing this five-star review for Robin because I am so very impressed with her. I brought my clients to one of her listings in Kaneohe, and I was so impressed with her professionalism, her knowledge, and her sparkling personality that I had to write this review for her. I believe she specializes in that area, and she certainlyIs a wealth of information. Thank you Robin!

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

This review is way overdue. We originally sought help from…read morea property management team towards the end of 2022 when we needed to find renters ASAP. Sean and his team were so efficient and thankfully they were able to help us find a renter. Anytime something comes up, the HI Roots Realty team is so quick to communicate with both the tenant and us. They are always on it right away!! Sean and his team are so knowledgeable and experienced, so we trust that they have our best interests in mind. We have had nothing but a great experience with them. Definitely would recommend them to anyone who is looking for a reliable, knowledgeable, and trustworthy property manager.

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

All these positive reviews have to be from friends or employees, or maybe they are just selective…read morein which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing)

Website is not up-to-date with available rental properties. Website is hard to use or navigate…read more Incredibly hard to get a timely response from the team in regards to online postings.

When we moved from the mainland we found a place online and came to check it out. We met Yvonne…read moreNelson, who was the property manager representing Marlene's Reality and the owners of this place. She seemed nice initially and explained how much was being done to this 3 bedroom 2 bath condo and encouraged us to move quickly if we wanted this place. The owners still had the place basically under construction with doors missing and being repainted. She explained it would be all set, fresh and ready for our family of 3 to move at the end of July. We checked it out twice before we committed. We sent over boxes, furniture, a car and as much as we could, and showed up to move in and sign the lease to our new rental. We walked into a barely swept up living room with missing doors and kitchen cupboard doors missing as well. Also a brand new dishwasher that was at least something but we would soon find out wasn't the blessing it appeared to be. We asked about the new dishwasher and she said the old one was having leaking problems and they had to get a new one to fix the problem. We signed the lease and tried to count our wins over losses. Within one week of using the dishwasher,some leaking occurred in the downstairs bathroom. Yvonne accidentally told us that was why they replaced the dishwasher; a leak happened just before we had moved in that caused some discoloration in the downstairs bathroom ceiling, just below the kitchen. We noticed the same thing and even had to put a bucket down because the painted over ceiling was now dripping from this previous damage. Within a day or so, (luckily while our 11 year old was getting some last minute school supplies with her Mom for her first day of school the next day), the entire ceiling panel collapsed and came crashing down spilling out nasty sewage water and sending mold and mold spores into the entire downstairs!That's where that bathroom and the two other bedrooms were located, leaving the entire downstairs uninhabitable. We had to immediately turn off the water to not flood the place! The owners, Yvonne Nelson, and the rest of her team at Marlene Reality, left us with no water, available bathroom, or shower, for over 24 hours. Never offered a hotel until we had to pry it out of them. (Still have not been compensated for that currently). They eventually got the ceiling and bathroom sealed but then we had to run air machines for weeks while racking up our electricity bill (which has never been compensated either). We had to all move upstairs. Turning our 3 bedroom 2 bath home into more like a 1 bath 1 bedroom place, that felt more like a squatter house than a home. We also had to deal with a big infestation that with not cupboard doors was nesting in our dishes and food! Another addition to the total nightmare that had become our "home". We then had to move out because of the total inconvenience, total dishonesty, the owners hiding behind property manager (Yvonne), and the owners instead of immediately sorting the problem for us, the tenants who just moved 2500 miles away, waiting for insurance to settle all theirs and not our financial burdens. I've moved so many times in my life and this was the absolute worst! So much for "aloha" or looking out for a young family! Do not use this company! Do not trust them to help you if anything goes wrong! I give them a zero out of 10!!

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.