Do not do business with them. I paid rent on time during my two years working with them, I followed moving out procedures, and six months later I am STILL waiting to receive my security deposit. "Accounting is working on it" is the response I'd get when I inquire about payment. Pathetic. Their office admin is unprofessional and pathetic. read more

This review is for property manager, Bobbie Sawai. We were tenants in a couple different properties and have worked with Bobbie of Ivy K for the last 8 years. Bobbie is a great property manager, was attentive and kept us informed the whole time. We paid on time and always made sure to communicate any issues. The units we rented (first one a studio and second one a 2 bedroom condo) were in great condition. We recently became homeowners and are no longer renting. Thanks for your help over the years! Awesome service! read more

This review is about the way I was treated when I went to pick up my keys for my studio! Upon arriving I was told my realtor was not in and they started looking for my keys! Bobbie Sawai came out and said what is the problem? I told her I was told to pick up the keys and no one can find them. After getting questioned on when I was supposed to get the keys and who told me to get it that day, I tell her this is not okay as I took off early and had people helping me move! She tells me we are trying and we don't really have to do even that! Her words "we can just say we don't have the keys and not even look"! Being a first time renter and just after giving the realty company 2500.00 for rent and deposit, I expected a little better service to say the least! read more

No i do not recommend the poor quality of response, the i'll mannered agents, the poor quality of rentals shown.

They never answer their phones. They do not respond to texts. I have been reaching out on a listing to get a showing for over a week and crickets. I am sure the owner of the property wants to get their house rented. Owners beware! read more

exactly!! and they don't cash the checks on time and then threaten you with late fee pfft.. take a whole month to cash checks! not good on my end for business.. read more

Poorly organized internal management; unstable personnel employments and low quality of Human Resources; lack good skills and proper courtesy when communicating over the phone, especially when they hear you are actually just a "renter" （and not a seller, buyer, owner, or other kinds of potential client?)！ After two, three months renting a residential unit from them (under a one-year lease agreement) someone from their office suddenly called to tell you that from now on it will be your responsibility to pay for the unit's AC (centralized in the building) and they will be forwarding the monthly bill to you which is originally addressed to the owner. She made it sound like a threat, regardless of the fact that such charge was never clearly stated on the rental agreement in the first place! Of course she did not succeed her mission (and is never heard again) until two weeks later someone eles from the top tried hard to be reasonable, then the extra added condition was eventually forcefully accepted. More than a year now, it has been different new person assigned for this AC bill matter, but still, unbelievably, various mistakes have been created by the office, hence you just can't help but constantly feeling this is such a helpless company! Or they are simply paying their attention on a more profitable segment- the commissions gained from sales of properties?? read more

Not a bad company, this have great places at great prices.. However, I think that this company needs to update their payment systems. This is the year 2022. It's not convenient for anyone to pay rent by checks or cash anymore. So please upgrade. read more

First question we were asked was, "is this in your budget?" when visiting an open house by Ivy K Realty. Then asked, "are you prequalified?" The way in which we were asked was very off putting and snarky, as if we couldn't afford the house we were viewing. Girl, we ain't here for your free cookies and candy... cause you obviously don't serve any. read more

Stay away from these people. Bobbie Sawai, our property manager was rude, unprofessional and disrespectful. She would always ignore the maintenance request the first time and it would take weeks to fix something. After we moved out, she charged us for something we're not responsible and she even agreed that we're not responsible but didn't refund and was giving excuses. Just to avoid getting into this hassle, we chose to stay away from them and leave this review here. Please make sure you have all the proofs of the damages before you move-in. These guys can be a nightmare while moving out. read more

Ivy K Realty is the best in town (2 "thumbs up" because I only own 2 thumbs)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ivy thoroughly understands and knows everything there is to know about real estate. Ivy knows the real estate market (e.g. too low or too high asking price, rent potential, pros/cons of the location/property, etc). Ivy knows about financing/mortgage. Ivy knows "how" to invest in properties. Ivy is a trusted professional, efficient, detail-oriented, cheerful--- Ivy is a "go-getter," and the realtor you want on your side when you are buying a property, whether it be your "forever" home or an investment property. Ivy and her staff promptly returned our calls, communicated well, and answed all of our questions. I think Ivy eats, drinks, and sleeps/dreams "real estate." Ivy, Marc, and the rest of her staff (Bev, Daniel,...) are more than competent--and we highly recommend Ivy K Realty. You will not be let down. THANK YOU!!!!!!!!!!!!!!!!!!!! read more

I have used Ivy K Realty for 6 house purchases now. Several were for investments but the most recent is for the family home. For sales, Ivy knows how to watch and read the market and on several occasions getting higher than listed price. She stays on top of the entire transaction schedule from first contact 20th her, through financing, and completely through closing. She doesn't leave anything to chance. She has craftsman ready to help with consults or improvements on short notice and reasonable prices. Ivy has made money for me and others in my family. read more

We had a wonderful experience working with Abe Ramos. He was very responsive, from showing us the house we rented and answering every question we sent him in a timely manner. We highly recommend working with Abe to find your next home. read more

One of the realtors, Bobbie Sawai, had her vendor come over to my neighbors house to check on a job. He hit my car without leaving a note and I contacted Bobbie but she was no help at all. It seemed as if she was trying to hide her vendor and not have him pay for damages. I had to get the name of the person who hit my car from another vendor who was here the same day, Marcus Plumbing. I contacted Bobbie about the whole situation and she did not provide me with any help and ghosted me. I got an estimate for the repairs and it came out to $1,400. Shady as they say. Thanks for that. Btw, the clown who hit my cars name is Joseph. read more

Excellent customer service and always return my phone calls quickly and very very friendly staff. My experience with other realtors was very poor but I would highly recommend Ivy Realty. Thank you to Chestor and Leslie and staff for a wonderful experience read more

Kathy is a great leasing agent, but the company and the owner does not think about its tenants. We only had a few months left on our lease and they pressured us to move out before the lease was up. If they really cared about their tenants, they would have waited until our lease was up before putting us in these uncomfortable situations. The owner is selfish and I definitely will not rent from this realty ever again.. read more

As a landlord, this company does not submit the rent money in a timely manner! They must hold it. I even contacted my tenants, as to why it was late again (not my job!). and they had sent in their rent! I am trying to submit a letter to them, that I no longer want their business. But no response! And I can't find an e-mail address. But a heads up for those who have not met Amy. She has been there representing me as my property manager. She's awesome. that's the only reason I have been hesitant about writing this letter. She will no longer be able to be my property manager. read more

These are probably most shady people. I had an appointment with a realtor named Oj, I reached at the property but Oj never answered my calls and there was no one to show the property to me. He responded to text saying that he can't talk and I waited for 30 minutes and finally had to leave. read more

Professional...never would find other agents after using them...the agents know about Hawaii and what there talking about. Not just there to try and make money off us.... Love them!!! Wish them well!!! read more

Purchased a house using Ivy, she was professional, knowledgeable, and acted quick to obtain an agreement for the house we were interested in. She was quick to answer any questions or concerns and even helped with the loan process. If you need a realtor, make sure to use Ivy! read more

Not only did they seem unprofessional on the phone but we were stood up on a house showing! Called Mikki Kim on a Friday, she apparently works for this company...or at least advertises that she does and upon my research she seems like a reputable agent. Seemed like it was a bother that we were calling about an advertised apartment ewa, but said she could meet Sunday at 1, I asked if she could meet later cause I worked until 2. She agreed to 6 on Sunday. We called her at 5...5:30...6....6:15 and 6:30. After half an hour of waiting, no call and no show we left. Thanks for wasting my time and not even returning my call in the coming day to apologize. Very unprofessional, very rude and very disappointing. read more

If you're looking for a realtor I highly suggest ivy Kumai! I have purchased two properties with her and she made the process fun and easy. She's knowledgable, trustworthy and prompt. I find that those characteristics are key to a reputable realtor. I look forward to growing my empire with the help from Ivy! read more

I must give props to this company! They stepped into a very difficult situation as we with the help of another realty company purchased a new condo and were unable to sell our original condo. We had to float 2 mortgages! Marc Kumai and his team did everything possible to come to our aid. They were very professional and efficiently rented out our new property and then formed a strategy to eventually sell our original property. Once we put our condo on the market the first person that looked at it took it at our asking price. Marc priced the unit well and the buyer's bank approved the loan!The transaction was seamless and Robert and Dan handled the day to day details with the buyer's agent well. Everything stayed on track and we closed on time. It could not have gone better. In addition, they are very friendly and down to earth people. I will use this company again for future transactions and recommend them highly without reservation. We were lucky to find them! read more

Ivy Kumai of Ivy K Realty is a top notch realtor that is an expert in her field. She has brought tremendous wealth to our portfolio and continues to assist us with property management. She is a step above everyone when it comes to building wealth for her clients. Five star performer!!! I highly recommend this company. read more

Deserves zero stars. Worst company out there. Cant answer a single question about anything, everyone working there has their head up their ass. Prop manager told me owner was coming to replace the cabinets, he blew me off 3 times in a row so i was left waiting around for him. If i am told i will be called back i expect a call back, I cant count how many times i was told i will call you back and never receive one, ever. Every time i called the office they had no idea about anything. Never kept me updated when it was occupied after i broke lease, so i had to call to find out myself. that bring me to my refunds, i left that unit september 29th, and now november 18th i still have no received my prorated rent check. This company owes me almost $500 that i should have received 2 months ago!!! A friend warned me about this company, unfortunately too late, and she was right, she told me about her very bad experience with them as well. Please people save yourselves, DON'T USE IVY K REALTY read more