I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

Very unprofessional and poor communication. Could've simply replied to my text and let me know that…read moresomeone else was chosen for the property but just left us on read and kept us waiting. If youre not a military personnel don't bother dealing with hawaii homes llc and especially this person.

This year, one of the things I am most grateful for is having Belinda (and her team) as my property…read moremanager. This review has proven difficult to write, only because there really are little to no words that can accurately describe how amazing Belinda is. She is not only the best property manager you could ever ask for - professional, knowledgeable, dependable, but she is also such a wonderful person. Where do I even start? One word to describe Belinda: exceptional. She is just a gem. You read the other reviews, and you wonder... is this a real person? Are these reviews real? Well, yes she is and the reviews ARE real! My flooring installers referred me to Belinda, and after reading her reviews and speaking with her, I knew she was the right person for me. Here is my experience so far, and a few things that truly make her stand out: Upon acquiring my condo, Belinda did a thorough walk through and pointed out exactly what items needed to be addressed/fixed before I'd be able to rent it out. She has so many connections to all sorts of people and knows who to call to fix anything, at the best price available. I was starting to worry about finding renters... After 8 short days of listing my condo, Belinda found renters at a better price than I could have imagined! Look at her response to the most negative review on here. She is so graceful and responds with such aloha. Instead of being on the defensive, or trying to further offend the reviewer, she wishes them nothing but the best. To me, that really shows something special about her. In the rush of moving out of my unit (and trying to make a flight with two toddlers), I was unable to get my condo up to par for the renters that were moving in the very next day. No cleaning crew was available on such short notice. Belinda rolled up her sleeves and went to deep clean my unit for me! It's now been almost a year of Belinda managing my property and I am still impressed with and pleased to have her as my property manager.

Robin is quite knowledgeable about the Kaneohe/Kailua area as she has been living and working this…read morearea for many, many years! She was able to post and show our rental ADU in a timely manner and find us a very responsible and financially stable tenant with her background checks and experienced intuition. She also helped with our rental taxes (we didn't know we had to pay them) and made sure they would be paid on time directly from our rental income. She is flexible with contracts and timelines and knows many good vendors in the area. My husband and I will definitely utilize her services again should we need any property management or real estate services. She is an excellent communicator via email, text or phone and returns communications quickly. We recommend!

My name is Michelle Wood, I am a realtor at Gold coast real estate…read more I'm writing this five-star review for Robin because I am so very impressed with her. I brought my clients to one of her listings in Kaneohe, and I was so impressed with her professionalism, her knowledge, and her sparkling personality that I had to write this review for her. I believe she specializes in that area, and she certainlyIs a wealth of information. Thank you Robin!

I'm looking for a rental property and reached out on yelp. Sean responded and has been very…read morehelpful. He sends me possible rentals and if I have questions he responds quickly. Haven't found the right one yet but Sean assured me he will keep sending me possible rentals.

A respected real estate agent with a long tenure in Hawaii directed to me Sean Barnes when I was…read morelooking for a new property manager in Kaneohe. Sean is a licensed property manager, a trained carpenter, and a consummate property professional you can rely on and trust. This is what this real estate agent told me about Sean Barnes when I asked for her recommendation, and this is what I've directly experienced in having Sean manage my property over the last several years. To begin, Sean manages a finite number of properties so that he can devote his time and attention to them (this is in contrast to firms and managers on Oahu who hold vast portfolios and will often regard your property like a number, or a side-hustle or ancillary part of a larger business). Sean will care for your property like it's his own, that is to say, with diligence and attention to detail and, if it's a rental, like the personal investment it is to its owners. In this respect, Sean will ensure your property is maintained in top condition and only occupied by highly trusted tenants. On the business end, he seamlessly facilitates all the signing and transaction processes via an online portal that allows users full transparency and oversight. While the portal leaves no questions, Sean is a great communicator and will reach out to you as much or as little as you like about your property, and always as needed. Let me not gloss over Sean's carpentry background as this is a rare skillset among property managers that pays huge dividends in terms of upkeep and peace of mind. In the almost ten years I've had a footing in Hawaii I've only met two property managers who also have carpentry training, and Sean is one of them. When repairs pop up, as they always will inside rentals (which for the most part are not covered by HOAs), Sean is able to diagnose the problem on the spot and ninety-nine percent of the time will conduct the repair himself same-day without needing to enlist outside help. This aspect of Sean's personal management toolkit can not be underscored enough. And if the repairs are outside of Sean's scope, he coordinates the entirety of the job, from contacting the initial contractor to perform the work to supervising the work to ensuring the work is done correctly. From soup to nuts, Sean sets the standard. Being in the Navy and on the move for over ten years now, I need someone local in Hawaii whom I can trust. Bottom line: I never worry about my property because Sean Barnes is taking care of it. Erin K. McNamara Poha Kea Point, Kaneohe

Shari Hooks is a true Ambassador of ALOHA! I was an absolute perfect stranger reaching out from the…read moreMainland trying to find a helping hand and a kind heart. Shari Hooks answered my call. I think I tried 1,000 calls and Shari is the one who answered. Shari isn't just 1 in 1,000 kind of person. Shari is a 1 in a MILLION kind of human. Shari is unyielding in sharing her plethora of knowledge about anything and everything on or about Oahu. There should be a library with her name on it as the knowledge and wisdom Shari has so kindly & generously shared with me has been priceless! Life changing I would say. Shari offered her time, her incredible positive energy and her support to a perfect stranger like we were childhood friends. I truly have never experienced this level of kindness and generosity in my entire life. Shari Hooks is truly an Ambassador of ALOHA! MAHALO NUI LOA SHARI!

BEST REAL ESTATE AGENT ON OAHU!!! BUYER OR SELLER!!!…read more ""Going the extra mile" is almost a cliche today, overused, and doing little to convey the real extraordinary effort by those professionals like Shari that truly deserve the mantle. From the moment we contacted Shari about the sale of our property, she was incredible, communicating, coordinating, and ultimately, completing the sale with better care than most people would give their ohana! Being in the military, my wife and I were stationed out of state. When we decided to sell our condo we reached out to Shari immediately, since she helped us purchase eight years ago. She immediately began coordination with the property manager, community manager, and tenant - all while keeping us continuously informed despite the six hour time difference. She worked with the existing tenant to expedite repairs and prepare the home for listing. Some of the repairs even required coordination with an adjacent neighbor, whom Shari personally contacted and worked to get us reimbursed. When our property management company was holding up parts of the process, Shari was our "man on the ground" that worked with them directly to keep things moving. When the property was listed, Shari kept us apprised of the interest and participation at the open houses. When the sale wasn't immediate and my wife and I started debating whether to lower the price, Shari recommended that we stay the course for a little longer, and sure enough, the next day we received a full price offer! During the contract process, Shari continued to keep us informed and guide us through the many steps and organizations involved. As a side note, the contracting process is almost as daunting as the sale itself. As a seller, especially a first time seller, you worry about what will come up in the inspection, if you missed anything in the forms, try to figure out which organization does what, and what is really important. Having a knowledgeable, accessible, and preemptive guide is incredibly helpful for easing the process and reducing the stress. Shari was that person for us every step of the way. The best way I can think to summarize what Shari meant to us as our real estate agent is that she is the highest standard of the profession. Her initiative, verve, communication, knowledge, and guidance are what every buyer or seller looks and hopes for in their agent. We were lucky enough to have her represent us twice! If you're looking for the best agent on Oahu, Shari Hooks is that person!

I have known Erin Cooper since about 2006. I have referred her to multiple family members. Erin…read morehas represented them as buyers and sellers. Every one of them have appreciated her professionalism and communication throughout the entire process. Kelvin

Very responsible and respectful, a pleasure working with a professional like her…read more 5 Star service..

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.