My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Earlier this year, we decided, on a whim, to have a beach day and called up last minute to rent…read moresome chairs, umbrellas, and a cooler. The staff could not have been kinder or more accommodating. They immediately set us up with everything we needed for a relaxing day by the water and even offered us a discount, which was such a thoughtful touch. They delivered everything right to our resort and later came back to pick it all up, making the experience effortless from beginning to end. The owner was especially wonderful--warm, genuine, and full of great recommendations for local spots to eat and explore. It was such a beautiful reminder of the true aloha spirit we love so much. As someone who grew up on the island of Guam--another beautiful but farther-to-reach Pacific gem--returning to Hawaii always fills my spirit with that same island way of life: generous, easygoing, deeply rooted in community and kindness. I'm so grateful for places and people like this who make you feel right at home, wherever you are in the world.

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Aloha ,stayed at Discovery Bay centre Room 1615 ,for 38 nights ,long stay ,the owners were quick…read morewith email response ,but no personal touch as although raised issues with the about shortcomings with the room Lauren and Terry ,just emailed replies so was rather impersonal. and stayed in Hawaii 18 times now over the years .The Room has plenty of potential and rates were good ,however wanted to repeat book the following years and rates had gone up over $1000 so even after 20% this was not loyal for repeat business .The room has all the amenities available but shortcoming highlighted with owner .Free parking was excellent bonus too and the room was functional and working .Mahola Nui Loa ....Shaun & Gloria ......UK Appreciated the later complimentary checkout as our flight was an evening one ,hence the higher rating ,as this proved very valuable .

They managed my condo for me They suddenly changed ownership…read moreand everything is messed up

We enjoyed our stay here and will definitely come again. Byron was awesome and we enjoyed his…read moreconversation while he gave a tour of the building. We appreciated Byron ensuring that the room our son would be sleeping in had the twin beds converted into a king bed. He loved it! The view of Waikiki Beach from our lanai was great! The kitchen was equipped with every appliance needed for family time when we decided to cook and stay in. Everything was in good working order. The bathrooms were both clean and equipped for our stay. The washer/dryer was a nice touch too. We utilized the pool/jacuzzi area and gym. There is a bbq area you can utilize but you must reserve it with bldg management. Next door to our condo was Eggs n Things and Kai Coffee which were a plus! WiFi worked well and a ton of cable channels satisfied all of us. The parking space was included and our car rental appreciated that. lol Our condo was also furnished with beach equipment which we gladly tested out! In closing this was one of our best trips and Captain Cook Real Estate made it happen. Thanks Wendy and Byron!

The agent Steve Demesa disposed of the keys to my rental property without my permission and without…read moreeven contacting me first Since then he and his broker have refused to pay or reimburse me now for the keys I had to make because of his conduct

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

My husband and I partnered with Love Hawaii Realty for a two-part real estate and property…read moremanagement service: finding a new home to buy for our growing family, and finding renters for our former home. From the get go, we were impressed by Munro Murdock and Jay Olson. Not only did they successfully get both jobs done under a tight deadline and remain calm under pressure. Munro and Jay were professional, knowledgeable, personable, and we appreciated their non-pressure styles. They are prompt at responding, and will accommodate modern processes whether using drone videography or esignatures reducing paper trails. It was an honor working with Love Hawaii Realty for our real estate and property management needs, and we hope to work with them again in the future. Highly recommend!

My husband and I are staying in Ko Olina for 4 months and Munro has been EXTREMELY helpful in…read morehelping us to find a place, DESPITE the fact that his advice is not leading to a rental of one of his properties. He is so knowledgeable and has gone out of his way to help us! He responds so quickly and has been given us such good advice. He has gone above and beyond, even offering to drive by the places for us as we have to rent the place before we get to see it in person. Five stars! I only wish we were renting from one of his clients but there is such limited availability.

Our experience working with Joe has been nothing short of amazing! We began our home buying journey…read morein January, and it has definitely been quite the process. We initially found a home we thought we loved, but because it was a short sale, we spent months waiting while continuing to explore other options. With our lease coming to an end, the uncertainty made the process even more stressful. Throughout it all, Joe was incredibly patient, supportive, and understanding. He continued helping us explore other options, and we eventually found a home that we really love! Everything truly worked out for the best. We also want to recognize Rolando for keeping us informed throughout the closing process. His communication and attention to detail made everything go smoothly, and we always knew what to expect. We are beyond grateful to Joe and The O Team for helping our family find our new home. We couldn't have asked for a better experience and would highly recommend them!

We just bought our home in Mililani with Joe and couldn't have asked for a better agent. He was…read morealways quick to respond and was completely transparent about every step of the buying process, so we always knew where things stood. His team is also very knowledgeable, especially on the mortgage side. If you're using a VA loan, they're a huge help in guiding you through that process. On top of all that, Joe is a super friendly, genuine guy. If you're house hunting on Oahu, I'd absolutely recommend him!

If I can sum up the sale of my childhood home experience in one word, it would be: GUIDED…read more Closing the chapter on my childhood home was a very emotional experience but having Khai and his team by my side made things easier than I thought it would be. From the very beginning, I could tell that Khai was looking out for my family's best interest. He took the time to listen to the story of the home, how many generations have been there, what our intentions and future family/generation goals are. We discussed a plan and Khai was alongside us every step of the way. Whenever I had concerns or needed help in certain areas (ex. needed a painter), Khai had solutions and provided several options. Whenever I felt confused or not sure where to turn, Khai would take the time to consult the pros, cons and things to consider with me. Khai and his team helped to navigate me with much respect. Never once did I feel pushed or rushed into making a decision. As I look back on the experience, I very much felt guided and supported. We trust Khai and his team so much that we included him in our family estate plan as the official family real estate agent. Thank you, Khai, Janelle, and everyone who has been by our side in this process. We look forward to working with you in the many years ahead!

Khai is my go to realtor whenever I want to know what are the best value units in ideal…read moreneighborhoods in Hawaii. He is known as one of the top real estate professionals in social media in Hawaii, with his Instagram @khaimtran having over 11,600 followers! People trust Khai for information about Hawaii's real estate market. He is with Caldwell Banker. They are the lead real estate seller for the new The Park at Keeaumoku two condo tower development.

Sachi Hawaii helped us sell our Kahala family home. The process from start to finish was extremely…read moreefficient and stress-free. Couldn't have asked for a better experience - highly recommend Sachi and her professional team. They are the best!

Just lost half our deposit on a rental condo my partner and I left clean and even painted before we…read moremoved out. It's Standard practice for a Real estate agency to perform a clean and touch up upon renting to a new tenant. This should not be a charge out of the former tenants deposit so for Sachi to charge me this is absurd. If you want an agency to take half of your deposit to do cleaning and painting that they should cover themselves then go with Sachi.