They managed my condo for me They suddenly changed ownership and everything is messed up read more

My landlord, Josephine, entered my home without giving me 48 hrs notice of HER needing to enter the home. Instead of scheduling a time frame or passing the information of the company to the tenants. After her not communicating with me a time frame or giving me the number of the maintenance personnel so that I could give the information to the person that was to let them into the home. She then called me to berate me for information she did not pass on. read more

First of all, I will tell you how disappointed I was with this experience. I was looking for a local agent in Waikiki to manage short-term renting of my property. My husband searched various sites and found Alohana. Alohana was the same agency introduced by a realtor who happened to be involved in my condo purchase. However, there was a 10% difference between the management fee of the agency presented by the realtor and the management fee as investigated by my husband, so I checked by phone. Kevin, the representative, seems to be able to speak Japanese, and as a Japanese person, I was impressed. He informed me of the existence of his Japanese assistant, so I immediately contacted her and promised to meet her in my room in Waikiki. Kevin, and his assistant Miho, checked every corner of the unit and thought that we were making smooth progress toward a deal. I had already received the contract by email, but I asked him to send me, at my Waikiki address, a physical, printed contract to review and sign. Before I signed the contract, I read it carefully and found some details that needed to be clarified. I think this is natural and responsible when signing any contract. So, I sent an email to Kevin and his assistant with the questions in an easy-to-understand bulleted list. However, there was no reply even after more than 2 days. I couldn't wait any longer and sent a text to his assistant, Miho inquiring about his answer. Unfortunately, Kevin told her that I should wait and maybe he would call me back soon. I finally called Kevin directly. He said, "I'll be able to answer the question in about two hours," Then I was really surprised and shocked when he said, "Your question is making me even busier." And he said "I am going to enter the customer's room " and he hung up my phone unilaterally from him. I felt like that he said to me call you back later. But I was disappointed and texted him that my questions are expired. I was very sad and disappointed because he was busy and hung up the phone abruptly. And I felt ignored... Anyway in the end I didn't get a call even by nighttime. It was real experience. So I wasted about 3 days. What would have happened if I had contracted with them to manage my unit? Is Kevin the only one on the scene? Assistant Miho said she doesn't have a real estate license, but she can assist me, and she also had other jobs. But then who had care me , and who gave me correct answers? I thought that if the staff were always on standby, Kevin wouldn't have to go back and forth between many appointments each day. I'm glad I discovered this situation before entering into a deal. But I think Kevin, Miho, and I, really wanted to have fun doing business with each other through good teamwork. So I'm very sorry. By not contracting with Alohana, I was able to go on to find another great professional Hawaiian ohana vacation rental agent. The Hawaiian God never gives up on people who live purely! Thank you, God! まず最初に、今回の経験により私がどれほど大きな失望を感じたかをあなたに先に伝えてから話をします。私が保有しているWaikikiのプロパティーの短期貸し出し管理が出来る、ローカルのエージェントを探していました。アメリカ人の私の夫が様々なサイトを利用してアロハナを見つけました。其れは偶然私のコンド購買に携わったリアルターが紹介してくれたエージェントと同じでした。ただしリアルターが提示したエージェントの管理費と私の夫が調べた管理費に10%の差があったので、とにかくそれも含めて確認すべく、私はアロハナに電話して代表者のケビンと話しました。彼は日本語も話せる様で日本人である私は好印象を持ちました。彼は日本人アシスタントの存在を私に知らせてくれたので、私は早速彼女に連絡をしてWaikikiの私の部屋で会う約束をしました。ケビンとアシスタントのミホさんがユニットを隅々までチェックして、我々のビジネスはスムーズに契約に向けて進捗がある様に思いました。私は既にメールで契約書を受け取っていましたが、彼にサイン用の契約書をワイキキのアドレスに送って欲しいと改めて頼みました。契約書にサインをする前に私は其れを熟読して、例えどんな小さな疑問も彼に問い合わせる必要があると考えました。これは契約書にサインする時の当然の自己責任だと思います。私は幾つかの質問があったので、ケビンとアシスタント宛に質問をわかりやすく箇条書きにしてメールを送りました。しかしながら、２日以上経っても返事がありません。私は待ち切れなくてアシスタントのミホさんに問い合わせのテキストを入れました。残念ながら彼女の返事はひたすら「ケビンが返事するのでお待ちください」と言うだけでした。私は遂にケビンに直接電話をしました。彼は忙しいと言ってとても迷惑そうでした。あろう事か彼は「質問の答えはあと2時間ほどで返せるだろう」と言いつつ「君の質問が僕を余計に忙しくしている」と言われてしまい本当に驚きショックを受けました。そして彼はお客さまの部屋に入室すると言い私の電話を彼の方から一方的に切りました。後で掛け直すと彼が言い残した様な気もしましたが、結局夜になってもケビンから電話が掛かることは無かったです。だから私は失望して彼に応答はタイムアウトしたとテキストを送りました。私はおよそ待ちくたびれただけで3日間を無駄にした気がしました。私がもし彼らと契約して私のユニット管理を任せる事にしたら、一体どうなる事だったでしょう。現場に出るのはケビンだけですか？アシスタントのミホさんは不動産有資格ではなく他の仕事があると言っていました。では、誰がオーナーのケアをするのですか？もし、スタッフが常時スタンバイしていればケビン一人が一日何件ものアポイントで右往左往する必要はないと思いました。私は契約前にこの状況を理解して良かったと思います。本心はケビンとミホさんと私で、良いチームワークでお互い楽しくビジネスをしたかったと考えていたのですが・・・。でも残念ながら既に私のモチベーションは急降下しました。ところがこの苦い経験のお陰でしょうか？？私は素晴らしくプロフェッショナルでハワイらしいオハナの心を持ったエージェントに巡り会うことができたのです！ハワイの神様は純粋に生きる人々を決して見放しませんね〜！ありがとう神様！ read more

I came to Hawai 7 months ago, and so grateful I choose this real estate company because they are very good at what' they do, I will remain a long term leasing through them and in future..you'll love Kevin & Josaphine, the contractor Jon. Thank you for making this a good experience for me..sending positivity and mahalo. read more

Beyond extremely disappointed in this company. Tried to come to a resolution with them and ended poorly. I had made the massive mistake of booking a stay with them through VRBO and my stay was infested with termites and cockroaches. Tried to contact them about the cockroaches via email during our stay and we did not get contacted back. Last 4 days into the trip we noticed lots of what turns out to be termite larva and termites with wings all over the place. There was a pile of dead termites by the sliding door. Made it extremely dreadful to stay there. My boyfriend had to shake off all the termite larva off his clothes and cleaned/swept for an hour. We would only return to sleep and was out as early as the sun was up. As soon as we returned back home and contacted them to come to a resolution and was given the run around on a refund and treated extremely rude by both Terry and Laurynn Paet. Terry actually hung up on us. Additionally, Laurynn said that she hopes we would never book with them again. We were able to get into contact with Kevin Taylor the property manager. Seemed to be actually nice at first, heard us out about the problem and said he would review everything and get back into contact with us, we told him if we had not heard from them, we would contact them. We spent $1400 with them and got returned $116 which doesn't even cover the $160 cleaning fee. Contacted them to try and make it right by increasing the refund amount which Laurynn said previously that we would be getting a bigger refund of around $300 (never received it) and got blocked by Kevin after trying to call him back a handful of times. I would hate for anyone else to have to go through such a traumatic experience with this company. read more

Emailed Alohana Realty direct about concerns about our stay at Waikiki Banyan. Did not want to air dirty laundry so to speak. Came to our room early reeked of marijuana , wifes coat& sweater stolen .Used soap dish with Somone's old soap left in shower , lanai globs of hair and starbuck cup left didnt want to walk outside so dirty . Condo very sparse and unhomey , not that clean . Sent email with problems never heard back. Had trouble with tv promptly got back to us . Like I said directly emailed Alohana about this no response . Will NOT DEAL WITH THEM AGAIN. read more

Alohana Realty has great customer service and will do their best to make sure you are taken care of. I spoke with Kevin and Terry through the phone regarding some questions and they addressed it right away. I appreciate how prompt and kind they were about everything! read more

Thank you so much for proving my point. You never got back to me, is it impatient to wait 3 or 4 days with no response? You speak like you know me but you don't. You must be doing very well Kevin to speak to potential clients this way. Cheers to you! read more

My husband and I recently stayed at an Airbnb come nod in Waikiki, Hawaii. We found great reviews for the studio which were all accurate. Loved the place and would stay again. Alohana Realty who manages the condo was very responsive to requests or questions. We arrived earlier than checkin and they let us enter early. Upon leaving we asked for a late check out which they do accommodate if possible, in our case the place was already booked so we could not get one. However they really tried and got back to us timely. The place is clean and cute in one of the best hotels, Illikai Hotel and Suites. We had a great view of ocean and Harbor and it's right next door to Hilton with the lagoon which you can just enter. Alohana Realty is professional and helpful and I would recommend staying at one of their properties especially this one. read more

Alohana provided me with excellent service, timely information and most importantly an extremely satisfactory place to stay in Oahu for a fair price. They were a major reason my most recent trip to Hawaii was a smooth and enjoyable success. read more

They don't honor their cancelation policy. They will keep your deposit even if you cancel during the window in which they say you can cancel for a refund. They now claim they don't give refunds even though their advertisement says they do. read more

Booked through the HomeAway App and stayed at Fairway Villas. Our contact, Lauren, sent emails before our stay which included easy instructions about entering the building, keys and parking. I had to contact her with a question about the property which she easily answered. Everything in the unit was as described and we were very happy with our stay. Mahalo Lauren and Alohana Realty read more

Found our place at Luana Waikiki through VRBO. Process was simple. Place was nice. Gavin was very responsive. There were a few things in the room that weren't working properly and he offered to fix them right away. All in all, good experience. read more

Great location, centrally located, easy access to areas transit and blocks away from Waikiki beach and restaurants. Unit was as described on HomeAway. Rental agents were very responsive and kept in email and text contact to ensure our needs were met and to inquire if we had any issues. We will definitely consider this place if we return to the area. read more

Aloha ,stayed at Discovery Bay centre Room 1615 ,for 38 nights ,long stay ,the owners were quick with email response ,but no personal touch as although raised issues with the about shortcomings with the room Lauren and Terry ,just emailed replies so was rather impersonal. and stayed in Hawaii 18 times now over the years .The Room has plenty of potential and rates were good ,however wanted to repeat book the following years and rates had gone up over $1000 so even after 20% this was not loyal for repeat business .The room has all the amenities available but shortcoming highlighted with owner .Free parking was excellent bonus too and the room was functional and working .Mahola Nui Loa ....Shaun & Gloria ......UK Appreciated the later complimentary checkout as our flight was an evening one ,hence the higher rating ,as this proved very valuable . read more

So this lady Laurynn Paete had double booked me on the ilikai location in Waikiki and I had to get another room to stay to so already it was off to a bad start. We happened to stay at there island colony location and it was one night. We were checking out the next day when the cleaning lady showed up and she was angry. She just glared at us on the way out of room. I got a text from lauryn about an hour later stating she was going to have to charge for damages because we dirtied the room really bad. I said send me the pics cause we followed all the rules we agreed too. Here's the pics of what she was going to charge me damages for. I'm very disappointed in the way she handled this situation of course I didn't pay. Very ridiculous of her to try and charge me for damages. That obviously there were none. read more

Happy to recommend Alohana Realty. Beautiful condo and stunning views. I will definitely be back. Staff were very attentive to our needs.

I highly recommend Alohana Realty! Laurynn was very quick to get back with me and found me the perfect condo at the perfect price! I was the first guest to stay #810 Fairway Villa since Alohana started managing the condo. I stayed there from July 9 through August 7. Laurynn and Kevin made sure that the condo was fully equipped with everything I needed in the kitchen, bath and lanai, including beach chairs and beach towels. This condo is beautifully decorated. The full-size refrigerator, stove, and washer/dryer make this an excellent condo for any length of stay. The condo comes with a parking space and is located within minutes by walking of many restaurants, a grocery store, and other shops. It's also easily accessible by several bus lines. I very much enjoyed the roof top pool with the amazing 360 views. I'd happily stay at #810 Fairway Villa again. read more

We were pleased with our accommodations, the view and the location. Gavin was very responsive to making sure that our stay was enjoyable.

I needed to rent a bigger space for my growing business and Kevin was highly recommended to me as someone who has a wealth of knowledge and could locate the perfect space for me. He listened to my needs and showed me several available spaces that had everything I needed. Within a week after talking to Kevin, I had signed a lease for the perfect space that was 40% less expensive than other commercial spaces in the area. The lease was 72 pages long, but Kevin went over it with me in detail, and fully explained everything so I understood what I was signing. The space I leased needed to be renovated before I could move in, and Kevin managed to negotiate with the landlord that I would not have to pay rent while I had the place renovated. Even though I moved in six months ago, I still turn to Kevin when I have questions and he is always eager to assist me. From talking with my neighbors, I learned that most leasing agents don't provide much assistance after the lease is signed. Using Kevin as a leasing agent to help me find the perfect commercial space was one of the best decisions I ever made. I highly recommend him! read more

Stayed at one of their beach front vacation rental properties in Oahu. The management team was efficient and responsive. The house was stocked with all necessities. Would recommend again. read more

I really enjoyed my stay at a Hotel hosted by Aloha Vacations! My room was very clean and included towels and cooler for beach, Communication was prompt, location was extremely convenient to Waikiki beach strip, and loved the included car spot. The air conditioner is a bit loud through night, but honestly if that's the worst issue on a vacation, i can handle that....or get ear plugs and deal with it. I Enjoyed my time in Oahu and look forward to using Aloha Vacations again!! read more

Booked a room for Royal Kuhio via Airbnb for the end of Dec. and early January. Then I received an email notifying me they cancelled my reservation because the listed rate wasn't adjusted for the holiday season. What a bunch of B.S. They should have honored the listed price. So they raised the rate from $260 to $398. Price gougers. Very dishonest and unethical organization. Yes folks that's how they do business, bait and switch and cancel. Just because someone's interested in their unit, they decided why not jack up the price and get away with it. Be careful of Alohana, they're exploitative and untrustworthy. Wow, Alohana, you're not doing that great in the customer service business! Seriously. It reflects how poorly you manage your business and the people you deal with. Thumbs down to you guys. If I can give a NO star, I will. Pathetic!! Oh yeah, they kept apologizing. As if their apology will get me the unit I reserved for. Get off Airbnb if you can't honor the price you listed!! read more

Staff was very responsive to our special needs. Location is perfect. View is terrific.

Was traveling for business and made a last minute reservation. I heard back right away and couldn't be happier with my stay. The view was spectacular and everything I needed was provided. It's in a great area with a short walk to the beach and numerous restaurants in the area. Definitely would recommend. read more