Paradise Bay Resort Sept 23 - 27, 2026…read more
Very disappointing stay, and after 5 days, I still have not received a response from management regarding my concerns.
We stayed four nights expecting a clean, comfortable, properly maintained two-bedroom room at a nice resort. Unfortunately, our experience was very different.
Our first room, Room 57, faced a large propane tank, which was very unsettling. A shed directly behind the room was accessed very early in the morning and created noise that woke us. The porch light also did not work, leaving the area extremely dark at night and making it feel unsafe entering and leaving the room after dark. After two days, I requested a room change, which the resort did accommodate.
Unfortunately, the second room had its own problems. We found ants in the room, including around areas where we were keeping and eating food. When I reported this, maintenance came in and sprayed a chemical while we were still in the room. We were not told what was sprayed or whether it was safe to remain inside. I had to request Clorox wipes to clean the surfaces where we prepared and ate food.
The second room also had an A/C issue. I turned the A/C off for a period of time, and later that evening, when I tried to turn it back on before bed, it would not work. As a result, our final night was extremely uncomfortable because we were unable to properly cool the room. I did not report in the late evening because my daughter was already asleep.
When I spoke with customer service - I want to acknowledge that the employees I dealt with were kind and courteous - however, I was repeatedly told my concerns would be passed along to management. No one from management ever contacted me during our stay, or reached out for a follow-up and I have not received a response in 7 days to an email I sent.
If you book with this resort the online photos are not what you get!
Overall, we experienced an undesirable and potentially unsafe room location, a non-functioning porch light, early-morning noise, ants around our food, chemical spraying while we were occupying the room, and a broken A/C on our final night. For the price we paid, this was not the experience we expected, and the lack of management follow-up has made the situation even more disappointing.