Absolutely amazing team! So looking forward to go back to…read moreHawaii. Go directly to their homepage to rent, they have the best selection of really nice places and you will avoid Airbnb like fees.

This was my third time staying at the condos at the Pacific Monarch and I will stay there again in…read morethe future. I also recommend it to friends and family. It is homey and comfortable with incredible direct ocean views and Waikiki from a larger than normal, roomy lanai where I spent every morning with my coffee and fruit, and every evening at cocktail hour, just admiring the view. The staff of the Pacific Monarch are also very warm, friendly, & helpful. Deborah, the agent is a gem and makes the entire renting process easy and stress free and is a lovely person in general. She goes out of her way to make sure your stay is a pleasant one, and as enjoyable and relaxing as possible. Mahalo & Aloha Deborah!"

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Earlier this year, we decided, on a whim, to have a beach day and called up last minute to rent…read moresome chairs, umbrellas, and a cooler. The staff could not have been kinder or more accommodating. They immediately set us up with everything we needed for a relaxing day by the water and even offered us a discount, which was such a thoughtful touch. They delivered everything right to our resort and later came back to pick it all up, making the experience effortless from beginning to end. The owner was especially wonderful--warm, genuine, and full of great recommendations for local spots to eat and explore. It was such a beautiful reminder of the true aloha spirit we love so much. As someone who grew up on the island of Guam--another beautiful but farther-to-reach Pacific gem--returning to Hawaii always fills my spirit with that same island way of life: generous, easygoing, deeply rooted in community and kindness. I'm so grateful for places and people like this who make you feel right at home, wherever you are in the world.

Another great stay! This time, I was put in another room on the 23rd floor that was quiet even…read morethough it was right near the elevator. There was a nice long hallway away from the door, so I didn't really hear anyone. It was great when all of the valet remembered who I was, and it was nice that after a few days, I didn't have to tell them my car number. There were a couple of things that I didn't like. A couple of the people working the concierge desk tried to get me to wear a bracelet. I get why, but it's something I don't need. I just come here to sleep and take a shower. I'm not a tourist. The other thing was no light housekeeping anymore, just an exchange of towels or bedding. I didn't come here to make my bed...LOL! But the staff here is great! Which is why I keep returning.

I was in town for the Hapalua Half Marathon and stayed here for a few days. Upon check-in, the guy…read moreat the front desk collected the timeshare occupancy tax before giving me my room key. Although, I really dislike the invite to another owner update by the concierge, at least the guy at this Club Wyndham property wasn't overly pushy. I stayed in a Japanese inspired studio unit. From what I could tell, that meant the unit came with a rice cooker! Unfortunately, the unit didn't have a stove, so I wouldn't be able to do any cooking even if I wanted to do so. I found everything in my unit to be clean and in good working condition. There were plenty of restaurant choices within walking distance. All of the staff that I came across during my stay were all very nice and friendly. If you don't need to see the ocean or be really close to the beach, this property would be a superb place if you want to stay in the Waikiki area.

Waikiki Marina (via Tropical Escapes Realty) Elevator was…read moreout for 3 days at Waikiki Marina--a 30+ story building. We were on the 23rd floor and had to carry luggage up and down the stairs. I ended up breaking my right thumb doing this. Even worse--there was an 80-year-old woman on the 30th floor and a pregnant woman on the 28th, both forced to use the stairs. This is a serious safety hazard with no proper support or contingency plan. Completely unacceptable and dangerous. Would not stay here again.

I stayed here this past 4th of July for total of 7 nights with my family of four. My biggest…read moredissatisfaction was how an Ilikai pool staff member talked to my kids then me then my husband. On our last two days we were exhausted from being active at local beaches and not sleeping well so we decided to just relax at their 1st floor pool. On the last day my kids had just went in the pool (not even 5 minutes in) and asked a lady staff member (who btw acted like she owned the place so might have been a manager) if they had any pool noddles for the kids. In a rude tone she told them "do you see any noodles here?!". While this was happening I was already walking to the pool desk to ask the guy for pool noodles since he gave my kids and several senior lady's some the prior day. But my kids beat me to it so I stood by my kids as the rude staff lady finished talking and I told her that yesterday we were provided noodles and she told me in a rude tone "any pool toys are for you to provide, not us!". I didn't appreciate her tone, but understood. So I told my kids I'd talk to my husband about going to the store to get them some inflatable toys we could easily take home afterwards. So I made my way to where my husband was sitting and as we're taking about buying inflatable toys here comes the rude lady. She interrupted by walking up to my husband saying "you cannot sit here!". He asked why and she said that the lounging chair cannot be close to the shaded table. (For context, my husband moved that lounging chair about 4-5ft to get shade from the umbrella on our table as he was not trying to sunbathe.) My husband told her oh I'll put it back before we leave. HERE IS THE ULTIMATE NASTY RESPONSE WE GOT FROM THE STAFF LADY, SHE SAID: "I'M NOT MOVING TILL YOU PUT THE CHAIR BACK!". All while she stood next to my husband with her arms crossed! That's when I had heard enough and jumped in. I told her we are not bothering anyone and just came to chill and I don't like how she's talking to us. She insisted she was not moving. So I asked her what is her problem and why she's been sassy since my kids asked for pool noodles and now something silly like moving the chair. I told her at this point she's leaving me no option but to go complain and still in a sassy tone she tells me "come on I'll walk you there". I told her no need I know exactly where I need to go. As I walked to the Marina Resort office (where RCI guests get help) she also was walking pretty fast somewhere. So she left my husband alone all of a sudden. And on my way out of the pool area I told my kids to not talk to that lady. When I got to the Marina Resort office Shawn was there and he was a sweetheart. We need more hospitality staff like him! As soon as I had to retell what had happened I cried b/c I felt everyone starring at the pool area and I felt humiliated. Once Shawn listened he phoned someone from the main Ilikai office as they are the ones who mange the pool staff. So again I retold a lady on the phone what happened and made it clear that either that rude lady gets removed from the pool area or my family and I will leave. Once my complaint was heard over the phone I was assured the rude pool lady would be removed. I waited with Shawn for a few more minutes to compose myself as I didn't want my kids to see me crying. Shawn told me he wished he could offer me something to make things right but all he could offer was extending our next day checkout from 10am to noon. I accepted that since our flight was not till 3pm. I did return to the pool area where my husband and kids were and my husband told me to relax that the rude lady got a call then grabbed her belongings and left. So we were all able to relax. It blows my mind that working in hospitality a staff member could be so rude to kids and adults. I don't know if after we checked out that rude lady was allowed back in the job. But I wish Ilikai would have done more to make it up for us. We all know it's expensive to vacation in HI so we want to enjoy it and just feels like Ilikai should have done more. All I can say is that based on how this rude staff lady talked to us and how Ilikai didn't consider doing something to make things right for us this is not a place I'd recommend.

The house was rented for three days and a wedding event was held there for about 60 people. If you…read morewant a beautiful venue for a wedding or other event, this location is hard to beat. It has a huge yard right on the ocean with spectacular sunset views. People should be aware that pretty much all you're getting for your money is the location and scenery. The house has an old Hawaiian feel with large rooms and open architecture. It was built in 1964 and actually has a total of 10 bedrooms; however, there are only 6 bedrooms and 4 baths available for rental. The other bedrooms are either rented out separately, or the owner lives in them. Even though there is a large parking area, carport, and garage, there are only 4 spaces available when you rent the 6 bed, 4 bath part of the house. There is street parking available about 200 yds. away, but you have to walk on the shoulder of a very busy highway. The driveway entrance to the house is also on this same busy highway, so getting in and out is not easy. We were disappointed with the cleanliness and upkeep of the house. We had to wash the large sliding glass doors and several of the windows in prominent areas. Some of the screens in the bedrooms had large tears. There were several large mirrors in the dining room - one of which was cracked. There were not enough towels for all the guests - some bathrooms had no towels, and we had to supply our own. There was an odd collection of dishes and really not enough of them considering the number of people that could stay there. The dishwasher was not attached to the underside of the countertop, so every time we opened the door, the dishwasher would tilt forward, and dishes would spill out. We actually had to weed-wack a large area of the back lawn (right outside the back door where all the guests would be) where there were 12" tall grass weeds sticking up. The entrance to the house is a courtyard where there is a pool which is not very inviting since the bottom looks like it needs to be cleaned and refinished. Nobody wanted to go in the pool. Basically, this is an old island house that really needs some TLC. Also, be sure to read the rental pricing carefully. Paying $1,500/night to rent the place does not allow you to hold any events while you're there. There is an additional $3,000 fee if you want to hold an event. We were aware of that, so it wasn't a problem, but that extra cost should be considered if you're planning an event.

We were here, April 2024. It was a sudden decision to fly in so we had to stay in a place we don't…read moreusually stay in. It was a little further from the middle of Waikiki (closer to Diamond Head, Kapiolani Park) but overall was okay. We had a car and I don't remember what we paid but less than a lot of places. Place was undergoing some rehab so we had that to contend with down in the garage area. No problem finding a parking space, although area a little tight. Room was clean, (tower1) and had partial ocean view, waikiki beach. The Sunday we were there, we awoke to a man hanging from the building, a potential suicide. It ended okay but we were limited as to which way we could go when we left the building. All in all an okay stay. Staff very friendly. Check in was done via Key Code without problems.

Booked an Air Bnb here, as they offered free parking and we opted with getting a rental so we…read moredidn't want to pay for each day (like most nearby hotels require). We did get a discounted rate since the amenities on the 6th floor were under construction (no jacuzzi/pool/sauna access). Luckily we were able to stay on the 36th floor (there's a total of 38) so we had amazing views from our balcony. The lobby area looks like a hotel and has a nearby little waterfall area that adds to the aesthetic. I enjoyed my stay here as I wasn't looking for any over the top amenities. We walked every day for food since we had endless options to choose from. The beach is within a 10 min walk as well so really you don't need a car if you stay here. They even have trolley services that will take you to different spots. Overall, I'd recommend staying here for the convenience of everything being so walkable but also the views were immaculate

This company was very helpful to our family when we needed to cancel a reservation due to illness…read more We did not have travel insurance but they were able to re-rent the unit and refund a significant portion to us. I am very pleased with them and would not hesitate to use them again or recommend them.

Very Professional and responsive! Shout out to the property manager Paul for finding my Air Pods…read moreand getting them back to me as I use them as a hearing aid. Vacation was perfect.

Thanks VRBO, this place was pretty outdated with scuffed doors and fixtures, not really equipped…read morefor business travelers with limited outlets for laptops and cellphones. We had a great view overlooking the marina. Parking was expensive at $45/day, no pools nor jacuzzi nor amenities.

We are on the second floor of the building. Here are the issues:…read more1. We were not warned when we booked this stay that we wouldn't be able to use the lanai due to construction for the whole stay. And workers just showed up on the lanai one morning with no warning, 2. Because it's the second floor street and crowd noise is loud at night. 3. Over 3 in long cockroaches live here too and scurry across the floor. 4. The air conditioning is so loud that it wakes you up at night

Unit #905 - We were charged $1,020 for 4 nights...could not stay there AT ALL. The front door…read moredoesn't have a secure lock (all rusted and falling apart), the bed is old and worn, dark, dingy overall feels very worn, dated and not clean. Duct tape on the shutters, I envisioned cockroaches at night... We had to find other accommodations on the spot. Found a hotel a block away that was clean and much nicer....looking to see if I have any recourse with Booking.com since we never stayed there!!

Great location. Close to Waikiki and all the shops. Stayed on the 11th floor and we had the best…read moreview of the ocean. We also had the pleasure of enjoying the fireworks during NYE from our balcony.