Our shower wouldn't shut off so my husband called and (without any inspection of the faucet) advised him that the valve would need to be replaced for the grand sum of $2500. My husband wisely passed on their estimate and called Rhino Plumbing. 20 minutes later the faucet cartridge was replaced for $225 and works good as new. Beware using this company. read more

I requested help for water backing up in my washing machine sink system. They sent someone who said he couldnt open the cast iron area to snake it. Then he called his associate to bring a camera to find a completely unrelated problem. This associate came with shiny shoes to upsell me with an obscene work order totaling around 8k. They didnt fix issue and then they pulled this trick. They didnt know that, while I am a woman that they think they can easily bamboozle, I am actually a triple board certified physician who cannot be scammed. I saw right through their shady tactics. They should be embarrassed by this especially if they are raising children. Also sketchy was he called the guys name different from the name on shirt (Jose to Martin) and had no business card on him. Very Sketchy. Why cant we each just do what we are skilled at and be fair to other humans. What does this kind of tolerance of scamming each other teach the children? What does this say about our society? Im grateful that they came out so I can write this review as a huge WARNING for you. Choose another family owned and not these scammers and always get minimum 3 quotes. Addendum: I ended up getting my issue addressed for $149 by conejo valley heating and air. Highly recommend! read more

Dylan did a fantastic job today and fixed the leak under my sink. He provided very thorough explanations of what he is going to do, was kind, and overall presented with great customer service. The price point was very fair considering the parts and labor. Dylan represented this company very well and will be doing business again with them in the future. read more

Please take off that hideous commercial! I'm sure you guys have a great company but I have to mute that commercial every morning. Please!

I had used this company for years . A few days ago I called them and they must have new people . The young man broke stuff , then pretended he didn't break it taking pictures n stuff after he broke it . They quoted me $2,000 for a job just like the reviews im reading here . Called another plumbing company they did the job for $700. A good friend of mine paid them over 2,000 for a job and they didn't even do it right .. also broke stuff and they said they didn't This company must have new people because they were not like this . read more

This is the 2nd time we used Rooter Solutions and both times we have had great service. This time around, Alfred came to my house. He was very personable and knowledgeable. Alfred fixed, replaced and installed parts. He was very thorough, explained the scope of work including the warranty. If there are future plumbing issues, we will be utilizing Rooter Solutions. read more

Dylan was amazing. He took the time to explain everything very thoroughly. He went above and beyond and did a beautiful job fixing my leak. He also arrived at the very beginning of my service window, and he worked quickly. He was a pleasure to work with. Now I have peace of mind that my leak is fixed. read more

Dylan replaced a water valve and we also had some pipe issues. He was professional, thorough and a pleasure to work with.

Was so happy that we had Dylan come out to help us with our plumbing problem. Couldn't as for a more respectful and honest person. We could tell that he was there to genuinely help with our issue rather than doing some half-*** job. Very valuable asset to the company! read more

Dylan is such a great worker and person. most plumbers will come to do their job and leave. Dylan came into my home and asked me how my day was and made sure that I was going to be happy with the finished product no matter the cost. gotta have more people like Dylan in the trades read more

Tried to use a $54 coupon to get my kitchen drain cleared. As soon as the tech got to my home he said he would not honor the coupon and tried to upsell me to a $250 drain clearing even though the coupon says that its normally $129. Coupon also stated that they would do a free camera inspection but the tech said his camera would not go through the 90 degree bend. Seriously?!? Stay away from this company. read more

I have had plumbing issues at my apartment every year for the past 10 years. Rick at Rooter Solutions is by far the best person for this work!!!!! He was extremely professional and thorough with his work and time. I could not be more pleased with the outcome. I highly recommend using this company for future needs for your plumbing issues. Thanks Rick! read more

Miguel was great! The work was done quickly, he showed up on time and was courteous of my space. Clean & easy. Checked in with me with questions and was great with my dog! read more

These guys are great! They responded quickly and by comparison were a lot less. Sean was wonderful , he explained everything that he was doing so I could understand exactly what was going on. Sean and his helper were very clean and polite and didn't leave any sort of mess. I definitely recommend using them and will call and request Sean for any and all future plumbing services. read more

Ernesto and Jaime arrived right on time, were kind and attentive, and gave me a best case and worst case scenario quotes (both of which I felt I could live with), and got to work right away. I had a leaky toilet and it turned out that the plastic mount had basically disintegrated, so they installed a new metal mount and remounted the toilet. I especially appreciated that when I called at 5:30pm expecting to leave a voicemail, there was a representative who was able to schedule me an appointment for the next morning. What great service! read more

They came right out when I came home to find an enormous leak in my condo. They did a free assessment of the situation, which was outstanding. Ultimately, thank God, they were able to determine that the leak was from a neighbor's pipe that ran under my unit, and therefore the mgr of that property hired their own workers to resolve the damage. They stood by their promise of a free estimate, and they were very responsive with all the work they performed. read more

Fernando and Rooter Solutions were recommended by our neighbors. They did a great job figuring out my drain issues and getting them solved. Carlos Torres was extremely clean and considerate of our home. Polite, co-operative, clear-thinking, and Covid-conscious. Five-star quality. Terry Foley read more

We had a broken pipe at 7:00 pm Friday night resulting in water pooling in the front yard and water flowing down the street in our neighborhood. This was a continuous flow. Went to Rooter Solutions instead of Roto Rooters, considering it was a local Ventura company and they would be more honest as compared to a bigger corporation. Was totally wrong! While their technician, Jaime was very thorough, and did what he was told, the division manager- Ernesto Garcia who came out to give a quote totally took advantage of our dire situation and charged more than twice of the actual cost. Upon questioning the time the entire job would take, he mentioned 'it was an all day job'. The technician barely worked on the job putting in a couple hours of labor, the other 1.5 hours spent in getting the parts needed. Parts required would've cost minimal as there was just a part of a pipe leaking. We ended up paying a fortune for this minimal work. I had young kids in the house and we had to shut off our main water line since last night. So basically had been without water for over 12 hours. Also, my husband was out of town due to a family emergency. Ernesto who was solely responsible for quoting the price of the job, totally ripped us off in our hour of need. Also seemed like that they didn't have a set price for jobs they did and quoted whatever they felt like. Very dishonest and and I feel hurt that a local company that we wanted to offer our business to would end up charging an arm and a leg for minimal work. Would not recommend:( read more

They were very rude and unprofessional ,they gave me two different estimates for two different job I ask them to do one of them that was the small job but they refused me to do it after two hours of waisting my time with no water. read more

I hired another plumbing company to provide me with the proper equipment (moterized snake that turns, with the right diameter (1/2") and an auger, right length) to stop the water from going from washing machine directly to adjacent bathroom sink. This plumber's snake went all the way down to the street, stated I have 3 clogs, removed the clogs, did a great job. Your trainee's 1/4" diameter snake, with no auger and no motor rotation, would never remove the clogs in the pipe, also putting it in 15-20' feet would not remove the clogs. I'm using Zep Drain Defense to clean out the entire pipes, for 3 days, doing the job. Low and behold, as I have stated, the water does not go up to the adjacent bathroom sink anymore after doing several loads of laundry. No $1350 Hydrojet is/was ever required, as was stated by Field Mgr, the only solution to prevent water from coming up in the adjacent bathroom sink. All the Field Mgr had to do is make this right, provide the right equipment to remove the clogs and he failed this customer, failed to honor companies commitment to customers as clearly stated on your companies own website. I called Manager last week in Santa Barbara, she was going to fix this with Frank. Also sent Shara (Asst Director of Customer Relations) an email last week. No response back from Frank and Shara. read more

Beware, $54 cheap line cleaning but they try to swindle you. We had a clogged master bath sink, they cleared a portion and then said there was an obstruction. He called in another technician and they camera'd the line. Said the master drain cast iron pipe had disintegrated and was leaching waste water under the house and showed us video images. They then provided a +$25k bid to burrow under the house to excavate and replace lines up through the slab and could start immediately, That didn't sound like a good option due to stability of the slab and the need to re-compact. We have some plumbing tradesmen friends and they agreed that was not a good way to proceed. We had our waste line collapse in our dining-room in 2010 and that was a legitimate failure and we replaced the whole house drainage except the bathrooms as they were in good shape having been upgraded could completely around 1996-7'ish. But , we figured we needed to finish replacing the remaining drain line, and we needed time to consider options. The bathrooms are now over +25 years so we decided to have work done, got bids , demoed the master and got bids from others. The saw cut and jackhammering is done and new lines are going in today. The interesting thing, the plumbers found no disintegrated lines!! So was the footage a recording of someone else's plumbing? If we had not previously had the waste line problem ( so their alleged findings were believable in our case) or if our bathrooms were new we would have had an independent 2nd opinion and paid $200+\-to have another camera inspection. In fact we had one scheduled but we canceled it because we just decided to go ahead and do the work due to age of bathroom and to improve the value and condition of the house. Long story short if you use them at all don't trust them for anything but rooter service and decline any other services they recommend. Buyer beware! read more

I really cannot put into words what I witnessed. This team of incredibly skilled craftsmen were simply amazing. Everything was thoroughly explained, every possible contingency that may be necessary. Outside of being incredibly polite, considerate, professional, the work ethic and skills I witnessed were fascinating. This was a major job and it could not have been executed more professionally, kindly and excellently. Thank you all so very much! The Bergmann's read more

Rooter Solutions Plumbers - Paul - Plumbing Near Me - Ventura, California

I'm So Glad I Called Rooter Solutions To Come Out and Help With Our Homes Plumbing Issues.. I Called Office And They Scheduled Me Right Away! Miguel Showed Up Exactly When Expected, His Customer Service Was Amazing! He Was Very Profesional And Paid Attention To Every Concern I Had!..By Far One Of The Best Plumbers! I Highly Recommend Miguel To Anyone & Everyone Who Needs Pluming Services! Miguel If I Can I Would Give You A 10 Star ReviewKeep Up The Good Work! Thank You Rooter Solutions For Having Such Amazing Workers That Show So Much Respect To Us Customers! read more

Perhaps it's not fair I "ding" them, which is why I gave four stars, but they quoted $220 an hour to change a faucet. You should know that. I just wasn't willing to pay that, and unfortunately I'd rather drive from a very distant area, rather than pay such an exorbitant amount. Sure I could just pay it, but there's a moral principal involved in expecting a fair exchange of value for your money, not just that you are desparate and willing to be taken advantage of. read more

Alec & Miguel are the best thing since sliced bread! They are personable professional and just great guys! We are beyond impressed with the service we have received from them! Two thumbs enthusiastically up! read more

Excellent experience , Miguel from Rooter solutions set up the job area in the bathroom to avoid sewer contamination and that was very impressive for me, making a neat job and explaining me the issue and my options to solve the problem, i would definitely call them again and recommend it to my friends and family . read more

I don't even know where to start. Definitely get other opinions before you sign anything with this company. They're only out to make money off of you. They like to give people the same song and dance to try to get them to spend as much money as they possibly can. Same song and dance being that they can't clear your pipes because there's "an obstruction" somewhere and they can't get their camera through. I also like how they refer to things they see during their scoping as "juicy", And they try to tell you all these pipes seems they're passing are broken, when they're not. I talked to another plumber who's been around this area for many years and he says that this company is known for ripping people off and telling customers they need the same thing done in the tune of tens of thousands of dollars. The other plumber I spoke with even made exact quotes of what the manager Sean at this company said to me. It was pretty eerie and very spot-on. Taking advantage of women and elderly people is not right and hopefully one day they will learn their lesson. CALL AROUND FIRST! Even if you think it's an emergency and needs to be done right now, think twice before choosing. Two or three nights in a hotel room to get different opinions is going to end up being a lot cheaper than giving this company tens of thousands of dollars. read more

We had lots of plumbing issues we called to get an estimate and we knew it was going to cost but wow. It was more than what we were expecting but Ernesto did everything he could to help us financially. He went above and beyond customer service was awesome. Matt the main technician assigned to the job was amazing friendly great communication any additional issues he found he let us know before hand and asked if we would like it fixed or wait before just jumping the gun. Matt let us know every step of the way if anything was giving him trouble that it would take longer. Overall outstanding customer service read more

Our laundry drain started backing up again, so I snaked it like I usually do every few months but this time even the kitchen sink and toilet in the garage backed up so it was time to call a professional. I checked the reviews online and went with the Rooter Solutions based in here in town. Jaime promptly came out and tried to snake and clear out the line to no avail. I had read about the $54 special but knew this was going to be more complicated. Next Ben followed a short time later with his camera and we were able to see how bad the sewer lines were as the house is over 60 years old. I had read some reviews by some who thought this was the upsell moment by the company. Perhaps yes or no but the camera does not lie and Ben merely presented the facts with no pressure. I'm sure the Rooter Solutions has experienced every possible sewer line situation at some time as that is their specialty. Ben was very knowledgeable and offered several scenarios and alternatives for repair. We made our decision to have major work done and were glad we chose Rooter Solutions. Jaime then took charge and directed all the work. We were impressed by the number of workers and modern equipment brought in on such short notice. Each member of the team knew exactly what to do and went right to work. I know we could have gone with a smaller local plumbing company but there is absolutely no way they could have matched the efficiency, speed and major equipment brought in. Rather than open holes in the slab in the house they burrowed under the slab and connected 2 toilets, 2 sinks, a tub and a shower to the new seamless PVC/Rubber sewer line that was mechanically pulled through. Jaime was under the house for hours working the connections! A second sewer line was installed for the kitchen sink, laundry and garage 1/2 bath which did require a 3ftx3ft hole in the garage. The stucco and the sheetrock were perfectly done, now I have to paint. One last thing, the crew always showed up on time and was neat and clean to start the day. Thank you Jaime and crew. read more

I had a SUPER bad smell in my 2nd bathroom drain. (The service mgr.) Came out. He said he never smelled anything like that at all. He did a camera inspection for 495.00. He found a big build up of greas between the kitchen and really nothing from there to the bathrooms to the main sewer. I have no copper pipes. I had zero clogs or slow drains, only a smell. After his inspection he recommended the turbo clean. 1495.00 (holy crap) The smell was heavy like cat urine. I asked if they apply the inspection fee to the repair, he said no. My line of work applies the fee. ( auto repair) I asked, how will I know it's clean? He said after the flush he would return and camera inspect again. He never returned or called me! I still had the smell, it was better after they flushed it but still bad. I googled the problem and found mostly bacteria and mold cause this (very common) smell. Low and behold I poured a gallon of bleach down each shower drain. Waited 24 hours an then flushed it out. "SMELL GONE" I was never given a receipt either. It took 3 emails and 2 phone calls to get it. I noticed that no senior discounts had been applied at all. The service Mgr said he already gave me a discount and they have no other discounts. When I looked at their website it said they gave a 15% discount for seniors. 1980.00 to have your main lines flushed and the problem was in the drain. Licensed and professional? Maybe for laborers but not HONEST plumbers. The smell is gone however after the work a BAD taste remains. That's just my experience! read more

Very polite and informative, gave us the root cause of our issue. Fast past work let us know they'd be back anytime if we wanted they're service read more

Had a slight emergency with a drain and needeed it resolved in a matter of hours. I called the number and Alex in dispatch quickly coordinated a time for a technician to roll through. It was the best he could and effort is crucial. read more

I needed my kitchen drain cleared, and called based on a mailer I had received. Carlos Torres was professional, considerate, and courteous. My coupon was honored without issue, and my drain was cleared in minutes. I will be using this company from now on to maintain the plumbing in my aging home. I'm not easily impressed, so I was very happy with the service I received. A+ read more

Rooted Solutions is hands down the best plumbing company I've hired. They have such great work ethic, get things done, and give advice on the do's and don'ts when it comes to plumbing services. I'm so grateful for an honest company. I called them for a toilet repair and they came in and helped with the repair. They also helped with recommending the best new toilet I needed and would work best for my home. Thank you so much Rooter Solutions for your service. read more

I called Rooter Solutions for a clogged shower drain and they sent someone out to snake it for a flat $54. However, the snake didn't work, so the repairman called for a manager to come. The manager proceeded to write up an $1800 estimate for hydro jetting that he reduced to $1600 with "discounts". At first, I signed the order, but felt in my gut to get another estimate and I did. Am I so glad I did! The plumber who came from Worthy Plumbing, cleared the clog in minutes, and all for $150! I'll never call "bait and switch" Rooter Solutions again and wouldn't recommend them. read more

Miguel helped us with our bathtub faucet. Very professional! Outstanding work. Thank you

Had the pleasure of meeting Miguel with Rooter Solutions. I called in the morning and immediately Miguel came over that day to fix our leaky kitchen pipe, leaky water shut off valve in garage and a leaky tub faucet. I appreciated him walking me through on how he was going to fix it and answered all my questions. Miguel was prompt, professional and reasonably priced! I would definitely recommend this company to family and friends. read more

Watch out for these people. They tried to scam me. A second inspection of all my plumbing proved Everything they told me was a problem was proved to be a LIE. Beware. read more

Jesse and Juan took great care of me!! I had a previous quote for over $1000 more to fix my little bathroom faucet problem. They worked hard to do a great job and save me money!!!! read more

Had a plumbing emergency when our toilet and bath tub over flowed with sewage. We called, they came out in no time diagnosed the problem and immediately fixed the problem. Yair (spelling?) and Carlos were very respectful, well informed and took the time to answer our questions. I would HIGHLY recommend this company! read more