Great communication. Fair pricing. Fast, clean, thorough work. I interacted with 4 different…read moreemployees and they all were friendly, communicative and professional. Their official quote didn't have an itemized breakdown, which is a miss on their part, but the tech did show me an itemized breakdown beforehand, so I was able to compare those numbers with others, and everything seemed fair priced. I wouldn't have hired them without seeing that itemized breakdown from the tech. Would definitely hire them again.

Anthony and Jordan came at the appointed time. Quickly detected the natural gas leak and arranged…read morefor the repair to be made that day for exactly the estimated price.

This company claimed I needed thousands of dollars of work, but a subsequent company said I did not…read morehave a problem with my main sewer line regarding broken pipes.

Service man came out today after skipping service yesterday, did another replacement of the flush…read morevalve. Surprisingly after spending 40 minutes, the service man wasn't willing to wait at least 5 minutes to confirm that his work fixed the problem and left. No surprise that not even a minute after he left, the problem re-occurred. He then said he'd be back later in the afternoon to re-assess stating that I didn't have a water pressure regulator which could be the problem and tried to up-sell it to me, but I was done with these games. I had to call management to come and get a second opinion, to which they then stated that the whole toilet needed to be replaced for $1800 and that I already had a water pressure regulator so there was no need to install one. If the problem had been diagnosed correctly to begin with, I would've maybe considered the toilet replacement however I had such a poor experience over the past 2 days that I didn't feel comfortable moving forward with them again. $1800 is also incredibly expensive for a toilet replacement and I was able to find a more affordable and professional alternative quickly. Thankfully I had paid via check for the first service and called them to let them know that I'd be cancelling my check as I was being charged for something that wasn't the problem at all. They were understanding of this and for that they'll get 2-stars instead of 1-star. Overall still a complete waste of time, so definitely would not recommend to anyone.

I received continuous updates regarding my appointment, via text and email, I so appreciated this…read morefeature. Jonathan was the technician who helped me today. He was very polite and really listened. He is such a well-rounded individual, he walked me through all the issues and helped come up with a game plan. I appreciated that Jonathan was very knowledgeable and really engaged in the conversation, not just trying to sell something. I was also pleasantly surprised and happy that your company comes out on the weekend and does not charge extra. Being a first-time customer, there was a 10 percent discount that really helped. On their website, there are other coupons, such as military, etc. Every bit helps. One thing that I noticed which I don't ever remember seeing before was Jonathan had foot coverings on when he came inside. He removed them as he stepped outside to do a check. I thought wow, how thoughtful is this. This was so nice to see. I told him he looked like a surgeon! I would definitely recommend this company and have given several referrals to friends and neighbors, which is also a perk, as you get discounts for referrals. The VIP membership plan is great, this company is invested in maintenance, not just making a sale and sending you on your way to fend for yourself. They will come out twice a year for regular maintenance, which really is such a great feature as well as emergency situations. It's so comforting to have this type of support. Unfortunately, I had paid 7k for a complete re-pipe 5 years ago and the company did a poor job. They took the easiest path for them, which resulted in me having to now pay to have the job corrected. But going forward I know that I will be supported and not subject to surprising large bills. Team Rooter gives you a video of their findings and work, which really cements their level of integrity. Team Rooter is invested in present and future maintenance of your plumbing needs. I honestly would give them a ten-star rating if it was possible. The peace of mind is so worth it. The staff are all very nice and professional, courteous, I recommend this company. I highly recommend this company.

Ask for Geovanni Penate…read more This is our second time working with Team Rooter Venture Inc in the Ventura , CA area.     In 2024, we thoroughly researched and contacted multiple plumbers in the area.  This company was able to schedule service right away (even on the weekend).  They work 24/7 and can show up afterhours and holidays.  They also send confirmation texts for appointments, surveys, etc. and emails for invoice and home inspections should you choose.  Team Rooter had the best pricing for our clogged kitchen sink.  We were so pleased with the work they did that we called Team Rooter again in 2026 for a different plumbing problem.  I liked that they had complete records of the last time they were out.  *FYI, after the plumbing work is complete, they send out a report with a description of the scope of work done.   This month, Geovanni was assigned to us and he is the best  - professional, courteous, knowledgeable, and more than capable. He is the type of plumber I would feel safe referring to my grandmother if she had a plumbing issue.  Professional - I appreciated that Geovanni would call and give a 30 minutes heads up before he arrived and he's pretty punctual.  (Can't stand when other vendors or deliveries would give you a 4 hour window so you're stuck just waiting.)  He brought his tools and laptop to visually show up pricing breakdown and clearly explained our options. I want to know what we will be spending upfront. Courteous - Geovanni is so polite and well spoken.  He acknowledged my children and always wore shoe covers inside the house. He is meticulous and he would put things back if he moved them out of his way.  Some areas of our house were cleaner after he left than before he got there.  Knowledgeable - Geovanni also answered all of our questions (and I had a bunch in the 5 days he was at our house).  He explained in a way we understood. If there was something he didn't know, he would figure it out.  And this is how we met Israel, who also works with Team Rooter.  I think it's great that the Simi Valley office works together to get the job done.  I felt very confident that our plumbing would be in order at a reasonable price by the time they left us. *We also got to meet the Jetter operator and Steven (manager I believe) from Team Rooter. Workmanship - Geovanni worked quickly and efficiently.  The plastic and copper pipes he redid look way better than they did before... instead of multiple right angles, he angled them to flow better and reduce a collection of water (which started our problem in the first place).  He also performed some drywall repair after replacing the pipes, and we were very impressed by his drywall work (he took the time to really match the existing walls on multiple floors in our house).  I am just thankful he was able to fix all of our water issues.         If we have problems in the future, I would def call Team Rooter again.  Would recommend to all of our friends and family. I believe they have offices to cover from Santa Barbara to San Diego.

Thrilled with the service we received from Victor and John. We had several plumbing issues that…read moreneeded attention, including replacing a shower head, reinforcing a floating sink and re-caulking it, and clearing a couple of slow drains. Victor provided a quote before starting the work, which we really appreciated. From the initial communication with Damien to Victor and John arriving exactly on time, everything was handled with professionalism and expertise. The entire experience was smooth and stress-free. I highly recommend Best in the West Plumbing!

Technicians were professional, efficient, respectful of my home and my needs. Met timeframes that…read morebest worked for me. Explained what they would do and approximate time needed to do the job. Very pleased. Cost was appropriate for the time needed. A smaller company, local and I really think we should support their business.

I had a great experience working with Eric. He came out to inspect my old cast iron pipes and…read morereally took the time to understand the situation. He ran a camera through the lines, walked the property with me, and explained everything clearly in layman's terms. He also laid out my options based on my long-term plans for the property, without any scare tactics or pressure to rush into work. Eric strikes me as a business owner who genuinely values honesty and integrity. He clearly has plenty of work and doesn't try to create problems that aren't there. I haven't decided yet whether I'm moving forward with the work yet, but if I do, I won't hesitate to work with him.

OK. I live in one of those older Westside homes. Like many of these homes the original sewer line…read morefrom the street to my home was failing (don't ask). The city considers this repair a homeowner responsibility (after getting a city permit). The street must be opened up to access the main drain. At the same time my across-the-street neighbors hookup also failed. Eric was able to coordinate and obtain one permit and do both jobs opening up the street just once. They were prompt, efficient, skilled and NEAT. This was a huge job and they have my gratitude for their work ethic. Many of the homes here were built around the same time and will be encountering the same problem. I suggest you skip the rest and just call the PROs!!! Thank you Eric and crew

I called Sinks to Sewers in need of a sewer lateral inspection. Ben was prompt to return my call…read moreand schedule an inspection two days out. He was transparent in his pricing and offered competitive pricing. The day of the inspection, he was early to the site and started before our arrival. Ben is a man of diligence and values the quality and integrity of his inspection process. We are extremely grateful for Ben's expertise and his willingness to communicate with our agent. He helped us avoid a serious plumbing catastrophe that was way beyond our budget as first time home buyers. Sinks to Sewers went above and beyond and earns 10/10 stars in our book! Thank you Ben!!!

Ben is a true pro! He is so knowledgeable and takes the time to explain everything clearly so you…read morefeel informed and confident every step of the way. What really sets Ben apart is how he consistently goes above and beyond, I trust his work completely and wouldn't hesitate to recommend him to anyone needing a top-notch plumber.

Very good service from Top G plumbing which is a family owned business. Both Scott the owner and…read moreSilver the worker go out of their way to make sure that your happy with their service. We had a stopped kitchen sink and needed someone who could help us on Friday. Silver came right over and tried his best to unstop it, but to no avail. They then suggested that we try hydrojetting to get our thick gunky pipes back into shape. They came back Saturday and presto magico the pipe was unstopped and ready for continued service. I wholeheartedly recommend Top G for your plumbing needs.

Great service installing a new tankless water heater in my home. Both Scott and Silver…read moreGave great service with a smile.

They were great as always had a clogged pipe they snaked it and put the toilet back on and sealed…read moreit and fixed my other wobbly toilet on the spot. They always provide a great value for the work they do and they are responsive and punctual.

Celso came out same day for a backflow apparatus test. He completed the paperwork right away and…read morecharged a very reasonable price. Excellent communication and service. Will absolutely use C&M again!

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

My 94 year old mother was having issues with water dripping from both her tub and shower. After…read morecalling around and getting some outrageous quotes she was given a referral for Jerry. He and his guys were amazing! Solved both the problems and his price was more than reasonable. I would highly recommend him for any plumbing issues you might have.

Called Payless yesterday. David quickly responded. Not an easy job in the crowded space of my…read moregarage. In the past, I've replaced the Water Heater myself but I've learned since then that several things needed to be done to bring it up to code. Besides the Water Heater, David added a leak protection pan, audible water alarm system , upgrade gas safety system with valve, new safety straps, and the city permit. He also added a hot water heater expansion tank. David did a professional job. Water Heater is a Bradford White 40 G Natural Gas. Cost for installation and upgrades was $3400 range,

I've been contemplating this review for several months, and then simply forgot to post. A few…read moremonths ago, our water heater failed, and we thought,, well, this is an inconvenience, but at least it's under warranty. Then, in my opinion, the scam Payless runs was clear. They highlight the warranty during the sale, but they don't tell you the warranty is between Payless and the water heater company, it's not between you and the water heater company. It's in THEIR best interest if the water heater fails. They get the new heater under the warranty, and then charge a significant amount to install the new one, at, essentially the same cost as an entirely new system. I asked if they could drop off the new heater and we would have it installed by a different plumber, for a SIGNIFICANT amount less, and the answer was no. I pushed back on the cost, and they agreed to drop the install fee by $300 (give or take) if we didn't get the required permit. Do NOT purchase a water heater from this company. It is their best interest if it fails. They make 'free' money. Incredibly disappointing.