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    Roberts Hot Tubs

    3.0 (47 reviews)
    Ultra High-EndHot Tub & Pool
    Closed 8:00 am - 4:00 pm
    Updated 1 month ago

    Roberts Hot Tubs Photos

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    Website info on shipping is NOT correct.

    I started to order my hot tub cover in December 2022. But after talking to the agent, there was no way to control the delivery date (4-6 weeks) and since I had a vacation during the holiday around week #5, I waited to order when I got back from my trip. At that time, I was told to expect 4-6 weeks for delivery. Web site also says this too (see photo.) The actual delivery time appears to be 8+ weeks. No one notified me of delays. In checking the status, it is "processing" - indicates that order cannot be changed as it is already done but no info on shipping status. I called and they said it would be shipped Feb 15 and shipping can take 10 days, so end of February. I probably would have ordered from a different website had I known it would take the entire winter to get delivered. Or I would have ordered in December and would not have been worrying about delivery occuring in 4-5 weeks. I cannot comment on the actual quality of the product since it will not be arriving for several more weeks.

    Heat loss clearly evident down the seam.
    Camera M.

    They should really tell you that this will happen without all the insulating upgrades from the basic cover. No one mentioned it when I called about colder climates. Very frustrating.

    Sunken hot tub
    Nicolle W.

    If you want a REALLY nice hot tub, this is the place to go. Keep in mind that it will also be REALLY expensive, but in my opinion it is so worth it. We sunk our yellow cedar round hot tub into a floating deck and it looks fantastic. You should also splurge for the matching wood cover because it will add just that much more class. Also, it smells so good while you are in it! Simply the best and most relaxing thing I have done for my yard. In terms of building and setting it up, that is the hard part. I would suggest you have them build the equipment for you and also have a handyman or contractor build the tub. It is not an easy thing. For great customer service, talk to Benny. He is seriously the best! He helped us figure out the best tub for our budget and desires, and doesn't mind that we keep calling and emailing him about fixing leaks (these go away when the wood swells), setting up the tub temp and timer, and how to treat the water. Hot tubs are no joke but they are so worth it.

    OFURO in my courtyard from Roberts Hot Tubs.
    David B.

    My OFURO, square Japanese tub, is fantastic. It was expensive, and challenging to install, but in the end fantastic. They are a bit disorganized, but the product is excellent. They are one of the few USA manufacturers of these old school wooden tubs. A true artisan small business.

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    9 years ago

    Spent 10k. Tub was delivered three weeks after it was to be here. Calls don't get returned. Won't do business with them again.

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    13 years ago

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    11 years ago

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    10 years ago

    They sell a flat cover but Im told theres no warranty on it ??? Thats crazy dont you think?

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    18 years ago

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    17 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - Roberts Hot Tubs

    Review Highlights - Roberts Hot Tubs

    We have been working with Benny and he has been super responsive, kind, and committed to helping us.

    Mentioned in 7 reviews

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    Roberts Hot Tubs - hottubandpool - Updated May 2026

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