My caldera dealer and I in new orleans have been trying to figure out the new freshwater salt in…read moresystem, so I called the caldera manufacturer watkins but couldn't get many details. Then with the dealer directory brought me to this dealer in California, i was told someone would call me and did. Darrian went above n beyond to help me with all the details even though they're not my dealer. WATKINS SHOULD be very proud of this dealer who's representing they're products. Thanks Darrian. ​

We purchased our Regency gas insert from Berkeley Heat some time ago, maybe pre-Yelp... The…read moreexperience was great, they had an installation referral that felt like he was in-house. We had service once, which was easy to coordinate. We still use the fireplace just about every day from Nov-Feb. I dropped by today fully intending to buy a new remote because ours was flakey. They took one look at it, the battery connector was bent-in a little from so many years. It was an easy fix. I wish I would have grabbed the guy's name. He was so gracious, bending the tabs back. The ease of which he handled my simple issue in such a pleasant way left me smiling and reminded me what a great experience working with them has been. This is a long overdue recommendation for Berkeley Heat, they are awesome! I'm so happy they're in the community and they've been here for a long, long time!

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Sullivan Waterworks usually works on hot tubs, but we have them working on our very old spa…read more Michael came last year for the 1st time and did such a good job we hired Sullivan to come yearly to empty the spa, clean it, and inspect all equipment. This year the jets would come on and then slow to a trickle. Michael was not going to leave until he got them all working correctly. He was here for over 3 hrs. and finally got them all going strong. A big shout out to Michael for his hard work and to Sullivan Waterworks for great customer service. Could not recommend them more highly.

I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

Update: after contacting the city I was allowed to go around the side instead of having to go…read morethrough the locker rooms. If you want to do the same, just tell them at the check in desk that you'd like to enter around the side. Staff now has instructions to let you do so if you ask. However, still no access to nonbinary bathroom or shower accommodations at this public facility.

A good no-frills city pool for lap swimming. Friendly staff, and the people who swim here are also…read morefriendly without the "get-out-of-the-way-I'm-getting-my-swim-in" attitude you get at some pools. You usually have to share a lane and often have to circle swim, but that's pretty standard for a city pool. You need to pay in advance and register at city of Berkeley website. Pool and deck are well-maintained. It is a school pool so you're changing in a middle school locker room. My one wish is that they would clean/mop the locker room partway throught the evening, as it is often impossible to find a place to change that isn't wet and slippery.

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

East Bay Nursery is amazing. Huge variety of healthy plants and gardening supplies…read more They have the most amazing selection of succulents I've ever seen. I didn't even think I liked succulents until I saw all these. Just incredible variety.

Just one of my favorite nurseries!! So much to look at, adore and take home!…read more I've been on the hunt for a money tree and East Bay Nursery had the perfect one for me. And my bestie was looking for a bonsai tree and what do you know?!! So many to choose from. We also picked up some of their gorgeous air plants!! If you're looking for something specific, I bet they have them here. Service is excellent. There's a small parking lot attached. I cannot wait to come back. I had my eye on a few succulents and more air plants! Hope to come back soon!