Robert Horne Ford's service team successfully replaced the Temperature Air Door Actuator on my vehicle. A few reasons for only 3 stars: I had an appointment and was a "waiting" customer, but ended up waiting at the dealership for five hours. I was charged 2.75 hours for the repair (billed as 2.5 hours plus a 10% "shop fee" that's based on labor hours). The replacement part is $12, but due to excessive labor, the bill was $353. Access to the defective actuator did not even require removing the dash. The exact same part (BE8Z 19E616 B) was replaced 14 months ago at Chapman Ford. They only billed 1.4 hours, as prescribed by Ford for services 19700D, 19700D45, and 19700D22. So needless to say, I was surprised by the high repair cost at Robert Horne. read more

I brought my 2004 truck in to Robert horne ford for servicing... back in august...specifically engine problems. ...after checking my truck the manager scott reported the truck also needed brakes...I of course.. gave the go ahead....the cost of these repairs $7,804.41.....Within 2 weeks the engine light came back on..and.....the brakes pulled to the left....the repairs were made...and the additional cost was 936.18... I drove the truck to emmsions and was very upset..to find ..the truck failed....after nearly $9,000.00 in repairs and loss of working hours...my truck is undrivable as it is not registered. .... no too happy with scott...or Robert horne ford.... Charles s read more

Aweful.!!! I might live close enough for u to service my car but with the lack of customer service I will not waste my time. I will drive my car to San Tan Ford for as long as I own my car. You need to either have more people answering the phone or find one that does a better job. I called three times before she decided to tell me that all your service people were helping people. Really at 4:45 they were all busy. Like I suggest customer service needs help and maybe you can receive better yelps. read more

Customer service is terrible at best. If I had run my business the way they run theirs I would have been out of business, Their idea of service is we are their for us to service them. Wake up people and learn what customer service really is. Even if I get an answer I don't want to hear, give me an answer, I have waited one week for a response, text them, and gave me an excuse not an answer. Save yourself some grief and go elsewhere. read more

Treated badly by two salesmen. One just walked away from us and Bill got combative with my wife. Wow! Trying to personally get hold of the owner is very hard. Chain of command has stopped it. read more

I can't speak for the whole dealership but if I could have made it past a salesman named "Joe" some old fart who should retire long ago - we were looking for 2 cars asked to test drive a mustang and a Ford Fusion, "Joe" brought keys to A odyssey I never heard of , a focus ( to small) and a Cadillac? So we went with it being nice people and then asked to drive what we came to see off the Internet--- so we did drive a total of 5 cars maybe 5 miles all together went back to talk price and "Joe " was not wanting to honor the Internet price in front of him ??? And told us " we are done I only let people drive 1 car and that's it!!!! You can leave now " I about crapped myself the other salesmen standing around watching TV did nothing- after going to another car lot we called the manager and asked if it was normal and I guess for Joe it is but no one there has balls to get rid of him - but karma works strange I have a brand new mustang tonight not a used one for the same price, we drove a hour but treated like royalty! SO SCREW OFF JOE GOOD LUCK SELLING CARS! read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

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Go see Mike B. he was awesome! He made sure we got the deal we needed to make it work. Now we have the truck of our dreams.

I went to this place to take a look at the Ford C-Max Hybrid since it's a new vehicle and I wanted to just learn more about it. It look a while for me to find a salesman, even though I talked to a guy through email and told them when I was going to come by. They were friendly and very low pressure. You can tell that they pride themselves on being honest and not charging people for extraneous items. They actually have a wall of shame where they post stickers from other dealers that have outrageous charges on them. I didn't buy a car from them but not because of the dealership, but because I haven't decided on the car I want yet. I would definitely go back to this dealer if I decide to get a Ford. read more

Have visited this place 3 Times now. First to look into the new Ford fusion hybrids for my wife. They were less than informational in telling us about the vehicle, less than helpful in attempting to find the color and trim we wanted. This should have been a sign. But I decided to take my Excursion diesel in for service. This was strung out over 2 days back and forth, didn't resolve any of the issues I brought it in for, charged about $680 for this visit. Not a month later my truck just stops working after running just fine. I call them to get a tow into service evening prior, service woman states that if I get it there she will get it worked on first thing in the morning. Well called at noon this next day... guess what it hasn't even been looked at. Note this is my only work vehicle, I own a distribution route and need this truck to tow everyday. Which I also informed them of upon taking it in. Sorely disappointed with this Ford dealership, I will probably be contacting superstition Ford to get this resolved. #roberthorneford read more

My wife took our vehicle in for an oil change and came out paying for unnecessary "diagnostic" fees. The Sales advisor in the service department, they call them Service Advisors, used a sales tactic to convince my wife to authorize them to run a diagnostic on a switch that had gone bad. They said "oh we can look at that and probably have it fixed today". They didn't disclose that this would be an additional cost, or even an estimate. The switch was indeed bad, but if the "Service Advisor" had done a quick inventory look up he would have known that having it fixed that day would not be possible as they did not have any in stock. We live in a day and age in which most companies have an electronic inventory, and instead of checking he over promised, over charged and under delivered. The part that needed to be replaced would have cost an additional $300 according to them, interestingly it could be found on the internet for $76. To clarify it was the window lock switch, for those of you not familiar that is the switch on the door that locks the other windows so passengers cannot roll their windows down, meaning it is held in place by clips and can be popped out quite simply. Needless to say if you want to go to a dealership that doesn't provide you full disclosure and isn't even capable of doing a quick inventory search, then this is the dealership for you. If like me you want a straight forward service department, one that doesn't use sales tactics, but instead that is truly focused on customer satisfaction and full disclosure find someone else. read more

ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVEN ENCOUNTERED. Our sales woman Shannon was amazing. Very helpful, returned phone calls, went the whole 9 years! Our first visit the manager we worked with was Anthony. Very professional, explained everything, very respectful. We went back the next day with the down payment for the vehicle and somehow we were still $1500 away from a deal when the manager who we were working with (Anthony was not in) said "listen, if you don't want to do it then don't. You can go somewhere else. Don't waste your time or my time." I was appalled. I then asked for a copy of the offer and he told me "I'm not giving you a copy of the offer. I don't want to work with you." I asked to speak to the GM and waited 10 minutes before finally leaving. NEVER dealing with Horne Ford again. read more

I went in today and saw Dorothy. She did everything possible to get me exactly what I wanted. The whole team I encounter went out of their way to help me purchase the car I wanted. Needless to say my new convertible is tucked safely away. When the time comes for another new vehicle they will be the first place I turn to. Thanks Dorothy for all your help. read more

I called several days ahead and got an Service appointment for 9:30 AM. Arrived about 9:15 and stood in front of the Service Writers desk for 10 minutes, he finally asked if he could help me. Yes !!! Maybe he thought I was waiting for a bus. After explaining who I was, that I had and appointment, and what my problem was he advised they would look at it after lunch. Appointments do not mean anything at this place. Stay away, attitude is very bad. Will not ever return. They spend a lot of money to advertise and then treat customers like you are bothering them. Service Writers are not as professional as they used to be. read more

I absolutely hate the car buying process. So when a freak hail storm blew through Colorado Springs and totaled BOTH of my family vehicles I wasn't looking forward to having to search around to replace them. Went to several dealerships in my area to try and find a replacement, I knew my budget and what I was looking for I was not indecisive, and didn't receive much help. One salesmen never called me back ( three separate times) and another after misleading me on a car I had attempted to purchase tried to push a car that was way out of my budget. I was fed up with the local Ford dealership and checked in Arizona since I am soon the be moving here. I say all this to emphasis how happy I am that I found Robert Horne Ford on the USAA car buyers website after weeks of headache and frustration. I called explaining that I wanted to put a car on hold so I could fly to Arizona to purchase it, and Ronnie Bennett was extremely accommodating. It's so refreshing to find an honest car salesmen after having so many bad experiences elsewhere. He never attempted to BS me or push products I didn't want or need. And when it came time for me to pick up the car, the process was pretty simple and quick. He even took the time after the dealership had pretty much already closed to walk me through all the technology in my new Escape. This whole ordeal has been a huge stress and having a dealership that cares about taking care of it's customers is a big relief. If I ever need a car in the future, I will definitely come back to Robert Horne Ford. PS if you're into classic cars like I am, they have some really old Fords in the guest area. A really nifty, clean facility all around and some fun things to look at while you wait. read more

We walked into Horne Ford, Apache Junction with the intention of purchasing a "Used Car" as our 2008 Ford Focus was "totaled" on June 20 by a "Red Light Runner" through no fault-of-our-own. We had always taken our "Ford" into Horne to be serviced and they were always "honest" with services to be performed. We met the "real professional, honest and "care-about-you" sales person, Jamie Rich, of our lives. He is to be commended on providing us with the "best" as we ended up purchasing a 2016 Ford Focus that provided us with what we wanted --color, bright lights, and included everything to our expectations, even the "price!" We want Horne Ford to recognize and commend Jamie Rich as a great salesman that has one's best interest at heart! Sharon & Stan H. read more

My name is Greg i am a manager of an auto repair business in Santa Clara California. i was in a desperate situation when my local dealers could not find a part i needed and told me it was not available and was on national backorder until i talked to sam at the ford store in morgan hill ca, he gave me your number your friendly staff check the stock physically and overnighted it to me without fail. chuck in parts is a great guy as well as the gal in shipping i wish i remembered her name but nonetheless they both made my experience with robert horne ford a great one its people like that that make great dealerships successful, thank you read more

Advertised Internet Price for 2014 Ford Focus $11,016. Received letter stating they will pay KBB Trade-In Value plus an additional $2,000 Bonus. Letter did state offer valid on 2005-14 Ford models; Letter did not state that the certificate could not be used for the purchase of a vehicle found on their website (internet price). They were going to give me $800 as a trade-in for my 2005 Ford Focus; They would not honor the $2000 certificate with the internet price; The total cost to purchase the 2014 Ford Focus with 42,450 miles was over $12,000. The finance specialist did not/would not speak to me directly, only through the salesperson! I was ready to write a check for the purchase of this vehicle plus extra warranty coverage (11,016 - 800 - 2000 = 8,216 + 2000 for extra warranty coverage = 10,216 x 12% = 1226 for a total of $11,442. I will not recommend this dealership and will not return to this dealership. read more

We just purchased our second car from Horne Ford.....Jamie Rich was our sales person this time...he was fantastic.....not pushy....he showed us cars that had the equipment we wanted not what he thought he should try to sell us with all the bells and whistles....when we decided to buy the car we felt he truly got us the best price he could....we are more than satisfied with the whole process of purchasing our new vehicle..... Dick and Karen Paulin read more

Runaround. My lease is ending, so I called to schedule a buyout appointment. Dealership opens at 8:00AM, so I set an appointment with Bill Hanson for Friday morning between 8 and 9 to complete my transaction. I show up... greeter tells me that Bill does not come in until 11AM. Hmmm... ok, then speak with the lease end manager and he tells me that they do not complete lease end buyouts at the dealership and to call Ford Credit. I leave, call Ford Credit, and they tell me that the dealership is wrong... purchase transactions must be made at the dealership. Ford Credit recommends that I visit another dealership capable of completing the transaction. I most certainly will... and that was the last time I will visit Robert Horne Ford. Camelback Ford in PHX offers 1,000 times better service and attention to loyal Ford owners. read more

There is a single star here for a multitude of reasons. Initially contacting the dealer through the site and email was a great experience. Dealing with the rest was a huge mistake and nightmare. After agreeing on a time, I showed up ready to look at a new mustang. I have always been into sport cars, and because of the drive to work, it just wasnt going to happen. Seeing the new Mustang had such great gas mileage on the V-6, I was jumping on that. My Focus being only 2 and a half years old had over 80k miles on it. So I was getting close to warranty, and there were issues with the car over all. The Salesmen didnt have anything ready, and it was a mess. I had already qualified, but they needed the car for some of the details on trade in etc. The finance manager came out with the salesmen, greeted us, took my keys and headed out. The salesmen tells us to hold on, he will bring the car up front. A few minutes later, the un-washed Mustang is front and center. He gets out, and we get to see the inside, and well that was it. There was no offer to test drive, pop the hood, kick the tires..nothing. The sales guy heads in, comes back out and well..we need to come in with 6k. We wince, and he panics. We hold on while he runs in, and then returns with a...Ok..we can make it work at 3k.. We shook hands, and we left. How do I know they could have done better? The car I did buy from another dealership, that was a fully loaded car, only had me put 1250.00 down. PLUS..a year of oil changes...AND, free floor mats. How these other guys were able to make it work with less down, and a huge decrease in APR..baffles me.. read more

Got a great deal from John "Red" Baron today! Very fair, no pressure sales. Thanks Red! Had a good service experience today with my Ford Escape with the one exception of them not washing the car. Isn't that normal with most deskershios? read more

Called to set an appointment and was scheduled the same day! Once I arrived I was in and out in one hour. Let me get something straight. I've been to San Tan Ford and Peoria Ford numerous times and they have never been able to do either of those things! While waiting I B.S'd with the parts clerk who looked up numerous parts for me with no problem. Great customer service and great experience. Thanks. read more

Bob Wuerl was very helpful and got me into the exact car I wanted with little hassle. Best car buying experience I have had.

Great customer service and friendly staff. Guillermo worked with me too trade in my car and get me in new F150.

I wrote a prior review about my experience and dissatisfaction with Robert Horne Ford. I did not expect a call from the Service Manager who was very concerned about my experience,etc. I was extremely impressed by the call, the professionalism and his way of making me happy, and ensuring that I would be come back in the future. I will say that I will be back after speaking with him and not just based on what he provided to me, but the fact that he was concerned about ME the customer. read more

Guillermo Campillo created a smooth and awesome car buying experience. I would recommend him highly to be your personal sales person at Horne Ford in Apache Junction. read more

Worst dealership EVER!!!! Mike and Ken 2 days in a row once 8 o clock hit they pushed us out the door and told us they would contact us back the next day!!! They were both confrontational the sales guy mike and the sales manager ken! Super rude! Would never recommend this dealership to my worst nightmare!!! read more

We bought a 2016 Ford Flex after trying quite a few vehicles at Robert Horne. Our salesman Diego Ibarra was very knowledgeable, kind,good listener, friendly and polite He is the reason we bought our Ford Flex.He has great customer service and skills. If your looking for a vehicle go to Robert Horne and ask for Diego Ibarra I promise you will not be disappointed. read more

The car purchase experience was very stressful and not enjoyable! The Sales Manager was a high pressure, in your face person that implied we were stupid or lying about the research we did on KBB and Craigslist! We ended up with two sales people and a manager putting pressure on us, which I would consider an extreme pressure tactic and bullying move! Was helping my Girlfriend and if it was me buying, I would have walked at that point. I would would not recommend Horne because of the sales tactics management uses, and $1400 worth of undisclosed "Fee" surprises in the finance office! read more

Mark was great to work with as some of you had said, However I wish I had looked at Yelp before I went out there, Liars and crooks, went out Saturday and looked at the pickup I wanted couldn't wait for them to price my pickup out so told them I would come back. Wife was in the pickup waiting and told me she saw a couple leave so mad that the guy flipped them off, I wondered about it but now I know.. I agree I hate to post bad reviews but you will regret going out to this place they play the old switch and bate game, while making you wait. then the A hole from the hidden desk comes out with a Carfax telling you your pickup was in a wreck, and why didn't I tell them. my pickup has never been in a wreck and when I looked at his dumb ass report it wasn't even my pickup. Worst treatment I've ever had at a car dealer and I am old. take my word for it DON'T GO THERE. read more

Super customer service and they don't waste your time. I did not buy here, only because I did not find the used car I was looking for.

Went there today for the Ford promotional test drive and receive a $50.00 gift card. This dealer would not honor the Ford program.

Bought my toyota sequoia platinum here!and Gina!!was wonderful. I will continue to send business her way FOR SURE!!thank you Robert Horne ford and ESPECIALLY GINA. read more

Great service today, my husband and I both had our vehicles serviced this morning and your team got both done well before noon, and your service center was very busy! Thank you for the great service! read more

I have debated writing a review for Robert Horne Ford, as I really don't like to leave one star reviews. YIKES... Want to buy a Ford, go to another dealer. I was in the market for either a New or lightly used F-150, and they had some nice trucks posted on their on-line ads, so I make the 30 minute drive out to see them... and YES, I had my check book with me. Before, I go on, its important to add to this story, that it was my day off, so I was dressed in a T-shirt, jeans and was driving my 18-year old Toyota Tacoma. The salesperson was excellent in showing me the trucks. I had found a new F-150/ FX4 that I liked, and took it for a test drive. Earlier, you will remember that I said that I drive a Toyota Tacoma... a very small truck, the 1999 was even smaller than the current body style. So, I explained to the sales person that I would like to take an extended test drive to see if I would be comfortable driving a larger vehicle. He then introduced me to the sales manager who essentially kicked me out of the dealership. He said, "you can drive it all you like if you buy it." Then he said, "We don;'t want to put any miles on our vehicles." I said, "so you're not going to let me take a more extensive test drive?" He said, "only if you buy it." Needless to say, I left. Later that day, I went to another dealership, purchased an F-150, King Ranch, 4x4. By the way, the salesperson there said, "Drive it all you like.--If you are happy with it then we'll make a deal." You have many choices to make these days. Choose businesses that are HAPPY to work with you, and don't judge you on wearing jeans and a T-Shirt. read more

'Boston" Joe took good care of us. Unlike most dealerships we went to, Joe and the team were laid back and never pushy. Felt comfortable making the deal! We would defiantly buy here again. Went in looking for a used F-150 and ended up buying new! read more

Guillermo was awesome!! Good customer service, helpful,knowledgeable! He made this sale easy and enjoyable and fast! Thanks so much! I will be back next time I buy a car! read more

A great, friendly experience! Louie Belitsos was very helpful. Would highly recommend Louie and Horne Ford if you are car shopping.

They were great until the sale was final. Now we can't get anyone to return our calls or make their mistake right! Try talking to the finance guy who did our paperwork Brian and his response was well its not my problem car salesman won't call us back and the internet director has told me a couple different times he would call me back in 15 minutes hasn't answered any emails and now that the sale is done nobody seems to care. If I could I would take the truck back get my car and go to Sanderson Ford , they care far after the sale is complete. Robert Horne has made us feel more of just a number nothing more! read more

continue to be the BEST service department in the area. Special thanks for the care given by Scott and Dave.