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Robert Horne Ford

2.6 (253 reviews)
Closed 8:00 am - 8:00 pm

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2009 Lincoln Mks
Emily A.

I just had my 2009 Lincoln Mks serviced at Robert Horne Ford and I was very happy with the excellent customer service, and attention to detail. My car was well taken care of by my service advisor Dustin.

Truck
Blaze M.

I want to give a huge shoutout to Robert Horne Ford for making this the smoothest car buying experience I have ever had. They were professional, fair, and made me feel taken care of from start to finish. Even after everything was finalized, my salesperson Brett stayed with me for another 30 minutes to walk through all the cool features and get me set up on my new truck. It never felt rushed or pressured. They genuinely went above and beyond, and I am so glad to have a dealership like this right here in my backyard. Highly recommend if you want a buying experience that actually feels personal and stress-free.

Angelique S.

As a mom of a crazy toddler and a husband who is always at work getting stuff done like an oil change and car wash is a hassle especially when it takes two hours depending on how busy the dealership is But Jimmy was super nice and made everything happen quick he had one of the guys come pick up my car from my house while the baby was napping did a oil chance tire rotation and washed my car. Thanks guys I totally joked and told them they could do it monthly with how well everything was.

2021 F150 Super Crew Cab.

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5 months ago

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Robert F.

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4 months ago

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Robert F.

Our team has acknowledged this review.

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7 days ago

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Robert F.

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11 days ago

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Robert F.

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2 months ago

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Robert F.

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2 months ago

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Robert F.

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2 months ago

Service department cannot call anybody back.They avoid you. A two hour service has taken them almost ten hours.

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Robert F.

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5 months ago

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Robert F.

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10 months ago

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3 months ago

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Robert F.

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4 months ago

Great fast service! Very reasonable prices! Definitely would take my car back for any work it might need.

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Robert F.

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1 year ago

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4 months ago

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Robert F.

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9 months ago

Took my car in for some recall work at 1:00 and Kim the Fantastic service advisor had it done and back to me by 5:00 the same day.

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1 year ago

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4 months ago

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Robert F.

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3 months ago

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Robert F.

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5 months ago

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Robert F.

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10 months ago

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Adam H.

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7 months ago

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Robert F.

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4 years ago

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1 year ago

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2 years ago

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2 years ago

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6 months ago

trash- literally caught sales and service depts in lies - show up early and you'll catch the bs

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Robert F.

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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6 years ago

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1 year ago

Very deceptive pricing practices. The online price was $15k below what was presented to me after a test drive.

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2 years ago

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4 years ago

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2 years ago

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1 year ago

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3 years ago

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2 years ago

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1 year ago

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3 years ago

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1 year ago

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Ask the Community - Robert Horne Ford

How much does an oil change cost?

Vote of everyone, is this a good place to take my vehicle for any work? It seems no but I'd like to hear from everyone that's willing to say anything.

Not if you want good customer service. Not if you want good communication. I was given no information on how long an oil change would take. I was told to go have a donut and coffee. Unfortunately both were empty at 8am. I was unaware of any shuttle… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Robert Horne Ford

We met the "real professional, honest and "care-about-you" sales person, Jamie Rich, of our lives.

Mentioned in 3 reviews

Read more highlights

You might also consider

Horne Hyundai

Horne Hyundai

2.5
(172 reviews)

Bought a brand new Palisade here. I am truly thankful to the staff and management…read more Chris, our salesperson, was very knowledgeable about the complex features of the Palisade Calligraphy. He was not pushy and had a team attitude, deferring to other staff when appropriate. Jorge, from management, was focused on listening to us and getting a price and financing that truly considered our needs and desires. We shopped other dealerships after Horne offered what we felt was a good deal. We went to Earnhardt Hyundai in person and they were surprised at the deal Horne offered us. We also considered other Hyundai dealers in the valley as well as possibly selling our car to CarMax or Carvana. After our due diligence, we ended back at Horne to close the deal. We are very happy with the new Palisade and also very happy with our experience at Horne. Not often that I finish buying a new car and days later I still feel like I got a good deal and was treated with respect by the entire dealership team. Looking forward to a continued relationship as an owner of a quality vehicle with so many features that it is actually entertaining to drive.

Not thrilled having to drive across town and go through the inspection process just to find this at…read morethe last minute. Salesperson Izzy claimed I'd made the damage during my test drive. Sales manger Kahi admitted a previous customer found the issue and they were forced to make a discount. Refused to bring down the price more than a couple hundred or repair.

Horne Hyundai - Service

Horne Hyundai - Service

2.1
(41 reviews)

I e been going here for service for a few years to get regular oil change and tires rotated. Every…read moretime I go in, they always find other things wrong with the vehicle. Last summer, they informed me my shocks were bad and needed replaced. No problem. They had my car for THREE WEEKS! They did get me a rental in the meantime, however. I recently took the car back in for a whining noise and they couldn't find it. I took it elsewhere and they found the noise immediately. Along with a bunch of other things wrong with the car including THE SHOCKS (replaced last July). Estimated cost to repair was going to be over $6,000 from this other place. Hyundai would have charged me twice the amount! I called Horne Hyundai about the shocks and they said they had a 1 yr/10,000 warranty. I had 10,200 miles on the shocks and they wouldnt honor replacing them. Most places are 2-5 year warranty or 25,000 -50,000. Needless to say, I traded my car in elsewhere and got a new car. Other places I have talked to said do EVER go there again as they have had numerous complaints about their "maintenance" department and lack of good mechanics.

I took my 2018 Santa Fe Sport with 49335 miles on to get a leak looked at and repaired. First I had…read morean appointment and waited 30 minutes for the service . They had my car for 4 hours while I waited and found I needed a valve cover gasket. They also did an all point inspection. My total quote for everything they listed besides the gasket , fuel induction service, 4 wheel alignment, remove and replace brake fluid, remove and replace coolant and remove and replace all 4 cylinder spark plugs and that quote was over $2,300. I had them replace the valve gasket to fix the leak and make my car not smell leak burning oil, plus the all point inspection which all came back checked and ok now was $888.18! I drove home and parked it. When I drove it the following Monday it still smelled like burning oil, my window washer fluid was squirting from the passengers side of the hood, nothing on my windshield, my coolant is just above the low mark and my right rear air tire cap is nowhere to be found! While looking under my hood I noticed I have 2 Slashes and a hole in the black hose leading to my windshield washer, nothing cracked from heat, looks less legalizes and a gouge from a sharp tool. I was offered a car wash with my service which I didn't get after 4 hours and almost 1,000 dollars in alleged service. I am a single women in my 70s and I drive from Gilbert because my local dealership can never get me in. I know a large amount of single gals that I would share my praises to but I am not happy with this service nor the fact that you took advantage of a senior women who lives beacon a tight budget. I won't be returning with my business! I was always a Toyota lady but wanted to try this SUV which has cost me over $7,000 in repairs and none of it covered by warranty. Stay away from this dealership, they will rip you off and leave your car with more damage to have repaired! Also I will let my friends know to steer clear of this dealership. All you had to do was actually do the inspection top things off and not damage my vehicle further. I am so over being taken advantage of!

Trucks Only

Trucks Only

2.8
(9 reviews)

***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

Robert Horne Ford - car_dealers - Updated June 2026

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