First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my husband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes. read more

I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair. The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues." read more

I just had my 2009 Lincoln Mks serviced at Robert Horne Ford and I was very happy with the excellent customer service, and attention to detail. My car was well taken care of by my service advisor Dustin. read more

Robert Horne Ford - 2009 Lincoln Mks - Car Dealers Near Me - Apache Junction, Arizona

Update: I did reach out to the GM Billy, HE DOES NOT REPLY TO HIS EMAILS. I purchased a brand new 2026 Ford F-350 Dually diesel from Robert Horne Ford in Apache Junction, AZ on April 22, 2026. This was the only dealership in Arizona that had the exact truck configuration I was looking for, so I worked directly with my salesman Lemuel and sales manager Dedrick to complete the deal, including trading in my brand new 2026 Ford F-250 diesel. Unfortunately, my experience after delivery has been extremely disappointing. I requested walk-around photos and a video before delivery, but none were ever provided. The truck was delivered directly to my home when they picked up my trade-in, and I did not inspect it beforehand. Upon arrival, I immediately noticed significant issues with the finish on the brand new black truck. There are heavy swirl marks, scratches, and widespread hard water spotting etched into the clear coat across nearly every panel. There also appears to be damage consistent with improper buffing and detailing techniques, along with areas that look like dried soap or chemical residue was left on the surface. In addition, there is overspray-like contamination on the bed area and chrome rear bumper, along with scratches and marring throughout the entire vehicle. When we immediately brought this to management's attention, Dedrick initially agreed they would take care of the repairs. However, after receiving independent repair estimates ranging from approximately $1,450 to $1,750, he later changed course and said they would instead try to have their in-house detailers correct the damage. Given that the damage appears to have been caused during their own preparation and detailing process, I do not feel comfortable allowing the same in-house team to attempt the repair. My concern is that further correction attempts could make the condition worse and potentially escalate the issue to needing a full repaint. Because this is a brand new, high-end vehicle, I believe the appropriate resolution is for an independent, qualified professional to correct the damage rather than additional in-house attempts. In my experience, the situation has not been handled in a way that reflects the value of the purchase or the condition the vehicle should have been delivered in. I have never experienced anything like this with a new vehicle purchase. I am sharing this so other buyers can make an informed decision. read more

Service department cannot call anybody back.They avoid you. A two hour service has taken them almost ten hours.

Bought a 2020F250 from Horne Ford. Went in for a oil change, and they said I had a transmission leak, and differential leak. Scheduled an appointment and when in for service. Told them I bought an extended warranty when I bought it and that should cover the drive train. They had it five days, and Miraculously the leak fixed itself. Both transmission and differential. So that tells me they were looking to take my money, until they found out I had a warranty. Beware of places like Horne Ford. I'll never go there again. So pathetic to do something like that to a customer. read more

If you want the worst customer service come here. Dont worry about setting an appointment for service they won't honor it anyways. You can stand at the service desk while they talk on the phone with no other customers in sight then be told a 30 minute service needs to be left over night. read more

I drove 10 hours to buy my new maveric,the sales man was great! But the sales manager was a comple A hole! We had an appointment at 10.30 he didn't see me till 2. He was pissed because I didn't want the extended warranty. He told me my buddies can fix my truck when it breaks then goes on to say my interest rate went to 6.6 from 6.4 saying I had a 600 score.total bs ,I have a 810 score and got a letter weeks later from the dealership saying it was 810 score. What really pisses me off is I didn't need a loan,could of paid for it cash and I had told him that. My book keeper told me to put it on payments to write it off. The sales manager is why I'm giving them one star and would never buy from them again if that tall a hole is still there. read more

Great fast service! Very reasonable prices! Definitely would take my car back for any work it might need.

I've dealt with Horne since 2011 when I bought a new F350 Diesel and a new Explorer in 2020. Until recently they've always provided good service on both. Apparently something has changed recently because it seems the left hand doesn't know what the right is doing. On 3/5/26 I had the Explorer in for service which was without incident. At that time the advisor, Rami, said a rear shock was leaking and advised it be replaced and gave me a quote. I agreed to have it done and he said they would have to order it. OK. Nearly 2 weeks go by and I hear nothing. On 3/16 I call and talk to a different advisor, don't remember his name, and he said he would forward info to Rami. 10 days later, still no response. On 3/27 I call again and get the operator and advise her of the situation. She says she'll forward the info to Rami. Still no call back from anyone. On 3/30 I send an email to Horne expressing my disappointment and frustration. A few hours later I get a call from a female sales person who says she got the email. She says she'll forward it to Rami. Still no response. On 4/6 I get a voice mail and a text from Dustin saying they received the parts and to call for an appointment. On 4/7 I called and get Branden. He says he can take care of it so I schedule the appointment for 4/10 @ 7:30. I arrive on time and Branden tells me they don't have the part there and would have to get it from the warehouse probably later that day or the next. I told him to forget it. Reading some other recent reviews it appears there are quite a few other customers with the same concerns. Responses from management to those reviews seem to all be the same. Apologies and comments like 'Horne Ford works hard to provide complete customer satisfaction'. However it's obvious they aren't doing anything to provide solutions. Once a loyal customer, but no longer. I'm done and I'll never recommend them. read more

I want to give a huge shoutout to Robert Horne Ford for making this the smoothest car buying experience I have ever had. They were professional, fair, and made me feel taken care of from start to finish. Even after everything was finalized, my salesperson Brett stayed with me for another 30 minutes to walk through all the cool features and get me set up on my new truck. It never felt rushed or pressured. They genuinely went above and beyond, and I am so glad to have a dealership like this right here in my backyard. Highly recommend if you want a buying experience that actually feels personal and stress-free. read more

Robert Horne Ford - Truck - A silver Ford F-150 pickup truck is parked on a concrete driveway beside a garage attached to a residential house. The truck has four doors, black side mirrors, and alloy wheels. The background features a suburban neighborhood with trees, grass, and other houses under a clear blue sky. - Car Dealers Near Me - Apache Junction, Arizona

Purchased a used car from this dealer on January 3, 2026. The only complaint we have and maybe a warning to potential buyers is to be sure to review the final contract/invoice line by line. After inspecting and taking the car for a test drive, the salesman did the usual pitch about purchasing the car. At that time he mentioned that it looked like there was still warranty coverage for the paint. When we met with the financial advisor he asked us about purchasing a service warranty which covers certain mechanical parts and quoted us the price for a 2 year or 3 year warranty. We declined as the cost was higher than what we wanted to spend. It did seem like he did get a bit annoyed but we were not going to purchase something we didn't feel comfortable with. Next we get to signing the usual forms that come with purchasing a vehicle. He didn't really go through each form visually, just verbally rattled off what each form was. After about a month of owning the car, I took a look at the paperwork and noticed a charge for $999.00. Seems we had purchased a Smart Shield warranty which covers the paint which we didn't realize we were buying. After reading the warranty coverage we also learned that this warranty cannot be cancelled and it can only be transferred within 30 days of purchase. Unfortunately we will be transferring the title to our daughter and will have missed the time frame to transfer this warranty. Again, just review each form to be sure you are aware of what you are paying for. read more

I had alerts show up randomly on my new Expedition, Front camera fault, pre-collision assist not available, and seldomly, Adaptive cruise not available. After bringing my vehicle in three times to fix it, they couldn't. Robert Horne Ford even had my vehicle for a week on the third visit, saying they drove it all week and didn't see any alerts. When I picked it up, there was one mile difference on the in/out mileage. When I spoke to the service department, they responded, "Well, what do you want us to do?" I called my friend, who owns C & M Ford in Hallock, MN for help. His shop foreman had an answer within 24 hours. I made an appointment at San Tan Ford and it was taken care of immediately. Do not go to Robert Horne Ford for service on your vehicle. read more

Took my car in for some recall work at 1:00 and Kim the Fantastic service advisor had it done and back to me by 5:00 the same day.

I have gone to the Service Center for my Ford Focus twice and had GREAT experiences both times. RAMIE has helped me both times, and is great at communicating with clients. I've been able to call ahead and easily get my car in, same day. Ramie worked with my warranty company and was able to get everything in order quickly for me. Their turn around rate is also amazing as they've usually only had my car for a few days at a time. I will definitely keep returning and recommend Ramie wholeheartedly. read more

As a mom of a crazy toddler and a husband who is always at work getting stuff done like an oil change and car wash is a hassle especially when it takes two hours depending on how busy the dealership is But Jimmy was super nice and made everything happen quick he had one of the guys come pick up my car from my house while the baby was napping did a oil chance tire rotation and washed my car. Thanks guys I totally joked and told them they could do it monthly with how well everything was. read more

Robert Horne Ford - A white Ford SUV is parked on a concrete driveway in a residential area during nighttime. The vehicle has tinted windows and modern design features. In the background, there are neighboring houses with visible rooftops and trees, under a dark sky with no visible stars or moon. The scene is illuminated by ambient outdoor lighting, highlighting the vehicle's details. - Car Dealers Near Me - Apache Junction, Arizona

I recently had a battery fail and since I had coverage. It was replaced in 3-4 hours at the Ford service department. Kim helped me and was very friendly. So far I haven't had anymore vehicle issues since they replaced it. read more

Iris Flores & all the people in the sales department were a delight to work with. Very attentive & kept me informed every step of the way. I could not have asked for a better experience. I would highly recommend, Iris & all the great people at Robert Horne Ford. read more

I scheduled an oil change for 8:00, got there at 7:45. A person interacted with me right away with a serve representative helping a few minute later. He did his picture taking, asked a few questions and off the truck went to the "quick Lane". It was said to me it'll take an hour. I received my truck back two hours later with some excuse "We are moving to a new dispatch system and it is taking some getting used to." Yet another person had his vehicle booked in for 8:30 and was done 45 minutes later. Ford did take $20 of my bill because of the delay but it was still poor service. I needed to go somewhere else (after the oil change) and was late. It should never take two hours for an oil change only! Tal Meidinger Alberta, Canada read more

With an imminent cross-country move from Arizona to Florida, and our current vehicle pushing 300,000 miles, we decided it was time to purchase a new truck! We initially reached out to Robert Horne by phone, and connected with Jana, who was very responsive and helpful in setting up a time to come by and look at new F150's. Upon arriving at the dealership, we found Jana to be very personable, knowledgeable, and not at all high-pressure, like so many car salespeople can be. We found a 2021 F150 Super crew cab with everything we wanted, and put a deposit down to hold it (our new Florida home was escrow & didn't want to mess that up by purchasing a vehicle). The entire purchasing experience was fairly smooth, but we were disappointed that Robert Horne was unwilling to negotiate the vehicle price AT ALL, even though we brought a $20,000 down payment AND a credit score of OVER 800 to the table. They were also adamant about their dealer add-ons, which were not only overpriced, but unnecessary. The gentleman in the finance department was somewhat high pressure, and all business. I don't remember his name - he had no name tag, and there was no name plaque on his desk - maybe for a reason.....Anyway, not a big fan of HIM or his pressure to get the extended service plan, but I suppose that's his job.... In the end, they did budge on one little thing for us, which as a super low-risk customer with EXCEPTIONAL credit, we appreciate. Anyway, we're in Florida now and living the good life - great beaches, great food, and a great new truck thanks to Jana and Robert Horne Ford. read more

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trash- literally caught sales and service depts in lies - show up early and you'll catch the bs

We had a great experience recently with this Ford Dealer. We have an F450 and needed quite a few things repaired and serviced due to leaving AZ after 3 years. Nick was great in getting everything covered through our maintenance package and our third party cla read more

Alright folks I'm back and very happy with the response I received from Mr. Logan over at Robert Horne Ford! This shop I knew deep down inside is a great shop, we had a bit of a misunderstanding but we have come to a positive resolution and I will definitely be back. Sometimes we just have to be patient. Thank you folks at Robert Horne Ford. read more

Robert Horne Ford - Damaged lug nut holes, improper socket used on lugs, - The image depicts a close-up view of a vehicle's wheel hub, highlighting damaged lug nut holes and signs of improper socket use during maintenance. The focus is on the area around the lug nut holes, which appear worn or stripped, suggesting previous removal or installation problems. The surrounding components include part of the wheel assembly and a visible bolt, with the vehicle's dashboard partially visible in the background. This image emphasizes the importance of proper tools and techniques in vehicle maintenance. - Car Dealers Near Me - Apache Junction, Arizona

In town for a week to visit friends. Check engine light came on Wednesday, they got me in on Thursday, diagnosed and parts ordered Friday. They knew we were in limbo until truck was running again, so they got busy as soon as parts arrived. It's Thursday and we're on the road after they replaced cylinder and charged $300 less then they originally estimated. Very grateful for our friends recommending this service department. Wish they were in Colorado! read more

I just received an "According to our records" email from Robert Horne Ford wanting me to call a number for information on a vehicle service plan. Funny thing was that despite the R.H. Ford logos all over the email, it was really sent by a third party entity that somehow got my name, car model and year, and contact information. THIS is why I stopped buying and servicing my Fords from them and instead drive from Gold Canyon PAST R. H. Ford to go to San Tan Ford who thankfully doesn't sell my personal information to third party marketers. So if you're thinking about buying a new or used Ford (and having your personal information respected) from Robert Horne Ford...think again. There are too many GREAT Ford dealers out there worthy of your business and trust. Lastly, the magnificent Ford Motor Company will hear about this also. read more

Robert Horne Ford - Email - A formal letter from William Wittmann, the general manager, addressed to a customer regarding vehicle service contracts for a 2016 Ford Mustang. It explains eligibility, benefits, and how to contact the dealership via a phone number. The letter also mentions operating hours from 6 a.m. to 6 p.m. MT and 8 a.m. to 2 p.m. MT, and includes a postscript about coverage options. - Car Dealers Near Me - Apache Junction, Arizona

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I asked for a full vehicle inspection, along with an oil leak fix on a vehicle I had purchased recently. A week after I get the vehicle back I find an exhaust leak, missing exhaust fasteners, my rear coil springs for the suspension are freely moving because the boots are completely chewed up, and there is a coolant leak that wasn't present before. None of which was brought to my attention following the inspection. read more

They definitely do not value their customers like they used to in the earlier years. Service request you would think that they had to give you their right arm to make an appointment and answer a few of your questions. It's like you're bothering them to do their job that they applied to do.‍ read more

Very deceptive pricing practices. The online price was $15k below what was presented to me after a test drive.

I just had my 2022 Escape worked on here on Monday. Dead battery, warranty issue.. locked out of my car for about 2 hrs, until, roadside showed up. Replaced the battery and was in and out in 3 hrs. Drove the car home and again on Tuesday, no issues. Go to leave today and it won't start, error message says full accessories available. WTF? When I call the dealership, I get just the operator who sends my info to Service managers email.. did i get a response.. no. I get its late in the day. my car is unmoveable, can't get it out of gear and they can't make a simple phone call. This isn't my first issue with the service department, this will be my last. Jeff M read more

Decided it was time to trade in my car with 130k miles on it for a new to me used car. Inquired about a vehicle online and was contacted by Ben. Easy to communicate through their texting system. Headed on down to see what was available. As a single woman I appreciated my entire experience from sales to finance. I was in and out within 2hrs. I wanted a no BS experience. Ben was not pushy, funny and made my experience the best. My boyfriend recently purchased a truck as well from Robert Horne and had a great experience, which prompted me to return. read more

Robert Horne Ford - Trade in - Car Dealers Near Me - Apache Junction, Arizona

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So happy with the buying experience. I put these guys to work and they came through with a marvelous deal. I spoke with so many dealerships (10 to be exact) with "promises" and the ol' "nobody can beat this deal" but not willing to put it in writing, which to me is always a red flag! Well guess what..... these guys SMASHED YOUR "DEALS"! I started with CJ through emails and he sent me the numbers IN WRITING and when I got there he was busy and Justin ended up helped me. He was great. Listened to me, didn't push, can tell he was all about helping the customer as much as he could. In the end, deal was great, got what I needed in my trade, and walked outta there with a brand new Bronco Sport! Being a former Bomber racer at AZ Speedway when it was around and Robert Horne was the sponsor of that division, I was glad these guys came through on what they said they would. Funny this is I almost didn't go cause I was so frustrated by the empty promises that I figured it would be the same. So glad I did! CJ and Justin thank you as well as the sales manager than came out (I can't remember his name)....you got you your steps in but I appreciate the honesty and patience! read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

Brandon got my Edge in right away for an oil change. He explained everything to me pertaining to what my extended warranty covers and is very helpful. I hope he will always be my service advisor. He's very sympathetic to my needs with my vehicle, as I'm a recent widow & need my vehicle for everyday commutes to/from work & for personal use as well. I also like that the dealership is a mile from my new house. read more

The dealership lied about the coverage that Smart Shield would take care of. They won't cover anything. Just detail your car if a bird poops on it within 60 days of an incident. read more

I went to get an oil change on my Escape about two weeks ago. My oil change was done on a Saturday. Took my car home, left it parked until Sunday morning. As I was driving, there was a loud, obnoxious noise - I stopped, saw that something was hanging off of the front of my car. Sure enough, the engine splash shield hadn't been put back on properly. I was pulled over by an officer on my way home and he kindly let me know I couldn't drive like that. I was headed home anyways. No big deal. I called on Sunday - a day which they're closed, and left a message. Monday morning I called back, and finally got through to someone. They sent me right to the mobile service department during which the man I spoke with said that the oil tech more than likely forgot to put a screw or two back in. They sent someone out with a temporary fix - the temporary fix being plastic zip ties for the underneath to hold the splash shield up. During this, the tech said that one of the screw holes had been busted which probably was the cause. I hadn't heard anything back about a permanent fix to a problem their oil tech created and the zip ties broke, leaving one of the shields hanging again. I called back again yesterday to ask about any updates and was met with they would not be replacing the shield as it was likely due to wear and tear when the first time I had called it was because their tech lost screws. My options were I could either have the shields removed (opening the potential to cause even more damage) or I could buy new ones from them so they could replace what they broke. I was then sent to the manager who said he would have the techs come out and add heavy duty screws to hold the shields into place, but that was all that could be done. The techs came out, were here for less than five minutes, and they showed me a picture of the underneath and said that's just how it'll look now. Nothing they said that would be fixed got fixed and my splash shield is still partially hanging. Definitely would not recommend. read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

I reached out through email that states a manager will call you within 24 hours or something similar but big surprise, they never did.  So, here I am to warm others... We had several recalls and a fix that was covered under warranty.  We were needing to get in ASAP because the warranty was almost expired by our milage I think.  Anyway, this was the only Ford dealership near us that could get us an appointment within a timely manner.  Should have been a red flag right there.  So, out appointment was on a Wednesday to drop off and our car would need to stay for several days.  Husband called the Friday morning before to inquire about a loaner vehicle because this is our main car to get kids to and from school,.work, activities, life in general.  Left a message for our service representative....no call back.  Monday he called again, no call back.  Tuesday he called twice and no call back.  I called on Tuesday as well (call number #5) and was on hold forever.  Finally someone (not our rep) answered and said they could help.  I explained that our car was being dropped off tomorrow and would be staying there for a few days. I told this person that we have not received a phone call and we've been calling about a loaner car. He stated to me that they do do loaners. They might be out of them but in that case they use Enterprise. He stated that I were rep was probably working it out with the managers and he would give me a call back that morning or by the end of the day at the latest. I stated that I really needed a call back because I need to work out something for a car that I will be out of for a couple days. He stated that he definitely would let the rep know and the rep is the only one who would be able to help us with this issue. Surprise surprise, no call... Day, drop off my husband asked about the loner. Once again the rep said he would have to work it out with a manager and he would give us a call. Now at this point we are dropping off a car, this is kind of ridiculous at this point and he knew that there was nothing that we were going to do about it. If it were me I would have had left without dropping my car. In case you were wondering no we never did get a loaner and never got a call from anyone about one. Second issue is my car was supposed to be done in 2 days by the end of the second day. We had not heard anything and called to inquire about the status. We were told that they were still waiting on a part and they should receive it by the following morning and my car would be ready by 10:00 a.m. that next morning and they would call us. Well, the next morning came and went and about 11:30 we had to call because we still didn't receive a call back. They informed us that our car would be ready by the end of the day. So, the car was not ready in 2 days, it was not ready by 10:00 a.m. The following morning and they're communication is horrific. We also had asked about checking on three other items that were acting up in the car. This included the sunroof, information screen for calls and a window in the back that would squeak. We were then told that for them to look into this it would have to stay even longer. Now they've already had several days to check this and would have received a lot of money in order to fix these items had they just taken the time to check it, so they lost a big sale. Lastly, after receiving my car back, I noticed that they had placed something very large and heavy on the passenger side dashboard. This caused indentations in my dash, not stains but indentations that I can't get out because now it's imprinted and my dashboard. So, they gave my car back with damage. I really don't know how this repair service at this dealership is still in business because we can't be the only ones who have had issues. Here I can tell you that we would never go back to this dealership or to the repair shop here. Customer service is a joke, management doesn't seem to care, our money apparently is no good here and they cause damage as well. They just don't seem to be in the business for customer care.. read more

Robert Horne Ford - Dash damage not there when dropped off but now there - Car Dealers Near Me - Apache Junction, Arizona

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Very upset with how they treated my daughter & how they conducted on not standing by their warranty work by pointing out a different issue. Can't trust them! All smiles at the beginning but very condescending when challenged. Do not do business with them! read more

I was in for an oil change. I called when the Service Dept. opened and was there in about 30 minutes. They took me right in and overall the car was done in about 45 minutes. While I was there I interacted with the Sales Dept., the Parts Dept. as well as the Service Dept. What I left wit his there are a polite group of people working there and they do very good work. I wish this dealership well and hope this small town shop stays in business well in to the future. Well Done to all!! read more

bunch of waste of time Darren lies to get you in and Bobbie lies from the beginning to the second you walk away and Wayne I used to wash his cars when I was a lot attend when he first started his car sales career save running you credit and all the bs and please go to any other ford dealer don't play the games here and all the run arounds do not go to this place go support another company to help you read more

If you want an honest and caring service expierence DO NOT go to this dealership. My car was throwing codes and the check engine light was on. I called David over at Robert Horn Ford on 10/21/24. I explained everything that had gone on with my car in the last month and the fact that I had just gotten home last week from getting work done in California and even told them the codes that the code reader was getting off of my car. Codes: P0300 and P0303 (these will be important later in my story.) I had to call them each time I needed an update no customer service or keeping customers updated at all. When I called later that week he told me that I was lucky that my car was already in the bay. Most people are waiting a week or two to just get diagnosed. Then came back that my car was fine and all they needed to do was jump/charge the battery and then it would turn over just fine. Then they decided that my car needed to do a parcite test on my battery because something was draining my battery and that is the only issue they found on my car. I agreed to the test. They decided from this test that BCM was going out/ not turning off so it was draining my battery. They charged me 1,100 to fix this issue and even admitted to keeping it an extra day so that they could makesure it did not drain my battery. They came and got me to give me back the car. Got car back on 10/29/24 NOT EVEN 24 hours later I was getting off of the power road exit off the 60 freeway and my car dided in the middle of the lane when we were waiting for the light to turn green. I got it half in and half ou of the lane so we were partically out of danger. Did my best to let the car rest and then finally got it started and limped home. When I called the dealership to report this issue and ask why I would be expierencing this David told me that they didnt even take my car out for a road test after they replaced the BCM in it while they had it. Yes you read that right they replaced a brain to my car and then DID NOT take it out on the road to see if it fixed my problem. He called me back once they towed my car back to their shop to look at it and low and behold it was throwing the codes P0300 and P0303. Now if you look up at the beginning where I told you I hooked it up to a reader and got the codes off the car before it left my house those codes are the same. How does it happen that I leave my car with a dealership for over a week and when it gets back to them it is still throwing the same codes it threw when the car got there the first time? Because they dont listen to their customers or even do the 139 point diganostic test that they charge you $195 for in the beginning. Now when you put those codes into a code reader it tells you that mostlikely the reason for this bad spark plugs and coil packs on the misfiring cylinder. The interesting part about this is when I picked up the car David asked me as he handed me the keys if I did the 100,000 mile service (tune-up) he said that if I would of done that or when I get that done I will see more power in car on the road. When you ask what their advice or remedy was for these codes. They requested $9500 high estimate for a complete engine. Not only do I need an new engine but since Ford is having so many issues with 1.0 L engines it will be a rebuilt one. So that price isnt even a brand new one. The best part about this diagnosis is the only thing I recieved from David and the team when I asked for a diganosis report was a screen shot of a google search of the common problems a 2018 Ford Focus 1.0 Ecoboost engine has. Then I tried to get help and talk some sense into them through the customer service line to FORD its self. But that is like when you and your sister are introuble and talking to dad. They are just the middle man who goes between the two parties and will did not actually get them to do anything like check into the recall or test for other things before just calling for a entire new engine. They did give me the number to the BBB autoline and I will be presuing that as well because this dealership is shady in their dealings. 11/14 my car was towed home today at my expiense because I refuese to pay even their "for my incovence" price of 6,500 for a engine that my codes do not call for. Nichole B read more

We came here to purchase a vehicle, but received extremely rude service from one of the sales managers. We even heard him say " This guy is fucking pissing me off" when my husband was having him run numbers. The sales associate flat out said that he didn't want to make my sale because he was in it for the money and our review wouldn't help him collect his bonus. If I were you, I'd pick a different place to purchase your vehicles. They do not deserve your business. read more