bought our truck here, great customer service. this review is 5+ stars mainly because of Noel in service depart. we ask for him every time. he's excellent and puts his customers first. read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

was in town visiting family and needed to stop by for service. From the moment I arrived, I had such a wonderful experience with the director and the entire staff. Everyone was welcoming, professional, and made the process easy. A special thank you to Ramie, who truly went above and beyond. He was incredibly kind, patient, and professional, especially with my children accompanying me. His exceptional customer service made a lasting impression. I can't wait to tell my family and friends about this dealership, and I highly recommend it to anyone looking for outstanding service! read more

Horrible customer service. Came in twice for a "Quick Lube" with an Appointment. Hours later they have not even looked at.

Zero stars if I could. Completely dismissive of a major safety hazard. I contacted this service department regarding a severe safety issue with my 2018 Ford Expedition. While driving on the highway and through my neighborhood, the vehicle exhibits dangerous symptoms that could cause an accident for me and my family of five at any time. I came prepared. I already had the specific symptoms and diagnostic data (code P07E6) that directly links my vehicle's erratic behavior to the open safety recall 26S48. Instead of listening to me, validating my data, or taking the safety of my family seriously, the service staff completely invalidated my concerns. They treated this major hazard as insignificant and were much more interested in trying to charge me a diagnostic fee right out of the gate than actually looking at the proof I was providing. A different, reputable Ford dealership in the area actually listened, looked at the data, verified the recall, and confirmed I was right all along. If you have a serious issue or a recall, do not trust this service department to take your safety seriously. They just want your diagnostic fee. read more

I just had my 2009 Lincoln Mks serviced at Robert Horne Ford and I was very happy with the excellent customer service, and attention to detail. My car was well taken care of by my service advisor Dustin. read more

Robert Horne Ford - 2009 Lincoln Mks - Car Dealers Near Me - Apache Junction, Arizona

I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair. The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues." read more

We own a 2023 Entegra Expanse that we have taken to Robert Horne Ford for oil changes. Recently, they contacted us, wanting to know if we wanted to sell the camper van. We have considered selling it, so we contacted the dealership (May 19, 2026) and were put in touch with, Joe, the manager over Used Vehicles. He said he was "very interested" in the vehicle and asked for photos, mileage and VIN. We sent all of that info immediately, including 17 photos. Later that day, he sent us the following text: "When you are just looking at Kelley Blue Book, the vehicle is not valued properly. After digging in deeper, I'd say 35 - 38 (thousand dollars). It's a rare find without much research available." Clearly, Joe is in the wrong business. Not much research available? Are you kidding? Go to an RV dealer site...RV Trader, LaMesa...and you will have all of the info you need and then some! There is nothing wrong with our camper van, has 44,000 miles and plenty of upgrades so Joe has no idea what he is talking about. So, we responded to Joe and suggested that he research these RV sites or others and get back to us with a reasonable offer. On May 27, 2026, having heard nothing from Joe, we texted him, asking for an update. It is now June 18, 2026 and no response. It is evident that he is as lazy as the day is long! Our advice is this...find another dealership to buy or sell a vehicle and do not waste your valuable time dealing with incompetency and the poorest of customer service. read more

First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my husband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes. read more

DO NOT WASTE YOUR TIME OR MONEY! -worst service ever experienced (dog shit mechanics. LIKE ACCTUALLY DUMB PEOPLE, terrible customer service. WHERE IS THE POPCORN AND WATER?!) -they don't care about the service you need or want done. they just want to upcharge for everything you don't need. they will send a video or picture to show issues they found but will not send follow up media showing they fixed the issues. very untrust worthy SPENT $700 FOR SERVICES AND WAS STILL UPCHARGED FOR A TIRE ROATION.... NOT EVEN JIFFY LUBE WOULD DO THAT TO A RETURNING CUSTOMER... read more

Seems service techs like to sell parts I was charged $50 for an oil pan drain plug that was supposedly leaking, yet it has never leaked a drop on my garage floor since it was new in 2021! read more

Update: I did reach out to the GM Billy, HE DOES NOT REPLY TO HIS EMAILS. I purchased a brand new 2026 Ford F-350 Dually diesel from Robert Horne Ford in Apache Junction, AZ on April 22, 2026. This was the only dealership in Arizona that had the exact truck configuration I was looking for, so I worked directly with my salesman Lemuel and sales manager Dedrick to complete the deal, including trading in my brand new 2026 Ford F-250 diesel. Unfortunately, my experience after delivery has been extremely disappointing. I requested walk-around photos and a video before delivery, but none were ever provided. The truck was delivered directly to my home when they picked up my trade-in, and I did not inspect it beforehand. Upon arrival, I immediately noticed significant issues with the finish on the brand new black truck. There are heavy swirl marks, scratches, and widespread hard water spotting etched into the clear coat across nearly every panel. There also appears to be damage consistent with improper buffing and detailing techniques, along with areas that look like dried soap or chemical residue was left on the surface. In addition, there is overspray-like contamination on the bed area and chrome rear bumper, along with scratches and marring throughout the entire vehicle. When we immediately brought this to management's attention, Dedrick initially agreed they would take care of the repairs. However, after receiving independent repair estimates ranging from approximately $1,450 to $1,750, he later changed course and said they would instead try to have their in-house detailers correct the damage. Given that the damage appears to have been caused during their own preparation and detailing process, I do not feel comfortable allowing the same in-house team to attempt the repair. My concern is that further correction attempts could make the condition worse and potentially escalate the issue to needing a full repaint. Because this is a brand new, high-end vehicle, I believe the appropriate resolution is for an independent, qualified professional to correct the damage rather than additional in-house attempts. In my experience, the situation has not been handled in a way that reflects the value of the purchase or the condition the vehicle should have been delivered in. I have never experienced anything like this with a new vehicle purchase. I am sharing this so other buyers can make an informed decision. read more

Looking for a used vehicle, I went to Horne Ford. I've done business with the Horne Auto Group (Kia) for years. Met with the sale's rep, Dominick. Super nice guy. Dominick was very professional, knowledgeable and personable. After settling on a vehicle I was turned over to Finance, which was a whole different story. After being pressured to purchase different add-ons and advising finance I wasn't interested, the pressure continued. At one point my wife and I took pause and walked out. Meeting with Dominick I told him my concerns. I basically was ready to throw in the towel. Talking with Dominick amends we're made. I'm going to say if it wasn't for Dominick this deal was dead. I won't let my finance experience sour me on Horne. Dominick gets 5 stars. read more

I drove 10 hours to buy my new maveric,the sales man was great! But the sales manager was a comple A hole! We had an appointment at 10.30 he didn't see me till 2. He was pissed because I didn't want the extended warranty. He told me my buddies can fix my truck when it breaks then goes on to say my interest rate went to 6.6 from 6.4 saying I had a 600 score.total bs ,I have a 810 score and got a letter weeks later from the dealership saying it was 810 score. What really pisses me off is I didn't need a loan,could of paid for it cash and I had told him that. My book keeper told me to put it on payments to write it off. The sales manager is why I'm giving them one star and would never buy from them again if that tall a hole is still there. read more

Bought a 2020F250 from Horne Ford. Went in for a oil change, and they said I had a transmission leak, and differential leak. Scheduled an appointment and when in for service. Told them I bought an extended warranty when I bought it and that should cover the drive train. They had it five days, and Miraculously the leak fixed itself. Both transmission and differential. So that tells me they were looking to take my money, until they found out I had a warranty. Beware of places like Horne Ford. I'll never go there again. So pathetic to do something like that to a customer. read more

Service department cannot call anybody back.They avoid you. A two hour service has taken them almost ten hours.

I want to give a huge shoutout to Robert Horne Ford for making this the smoothest car buying experience I have ever had. They were professional, fair, and made me feel taken care of from start to finish. Even after everything was finalized, my salesperson Brett stayed with me for another 30 minutes to walk through all the cool features and get me set up on my new truck. It never felt rushed or pressured. They genuinely went above and beyond, and I am so glad to have a dealership like this right here in my backyard. Highly recommend if you want a buying experience that actually feels personal and stress-free. read more

Robert Horne Ford - Truck - Car Dealers Near Me - Apache Junction, Arizona

Took my car in for some recall work at 1:00 and Kim the Fantastic service advisor had it done and back to me by 5:00 the same day.

If you want the worst customer service come here. Dont worry about setting an appointment for service they won't honor it anyways. You can stand at the service desk while they talk on the phone with no other customers in sight then be told a 30 minute service needs to be left over night. read more

As a mom of a crazy toddler and a husband who is always at work getting stuff done like an oil change and car wash is a hassle especially when it takes two hours depending on how busy the dealership is But Jimmy was super nice and made everything happen quick he had one of the guys come pick up my car from my house while the baby was napping did a oil chance tire rotation and washed my car. Thanks guys I totally joked and told them they could do it monthly with how well everything was. read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

Great fast service! Very reasonable prices! Definitely would take my car back for any work it might need.

Purchased a used car from this dealer on January 3, 2026. The only complaint we have and maybe a warning to potential buyers is to be sure to review the final contract/invoice line by line. After inspecting and taking the car for a test drive, the salesman did the usual pitch about purchasing the car. At that time he mentioned that it looked like there was still warranty coverage for the paint. When we met with the financial advisor he asked us about purchasing a service warranty which covers certain mechanical parts and quoted us the price for a 2 year or 3 year warranty. We declined as the cost was higher than what we wanted to spend. It did seem like he did get a bit annoyed but we were not going to purchase something we didn't feel comfortable with. Next we get to signing the usual forms that come with purchasing a vehicle. He didn't really go through each form visually, just verbally rattled off what each form was. After about a month of owning the car, I took a look at the paperwork and noticed a charge for $999.00. Seems we had purchased a Smart Shield warranty which covers the paint which we didn't realize we were buying. After reading the warranty coverage we also learned that this warranty cannot be cancelled and it can only be transferred within 30 days of purchase. Unfortunately we will be transferring the title to our daughter and will have missed the time frame to transfer this warranty. Again, just review each form to be sure you are aware of what you are paying for. read more

I have gone to the Service Center for my Ford Focus twice and had GREAT experiences both times. RAMIE has helped me both times, and is great at communicating with clients. I've been able to call ahead and easily get my car in, same day. Ramie worked with my warranty company and was able to get everything in order quickly for me. Their turn around rate is also amazing as they've usually only had my car for a few days at a time. I will definitely keep returning and recommend Ramie wholeheartedly. read more

I recently had a battery fail and since I had coverage. It was replaced in 3-4 hours at the Ford service department. Kim helped me and was very friendly. So far I haven't had anymore vehicle issues since they replaced it. read more

I had alerts show up randomly on my new Expedition, Front camera fault, pre-collision assist not available, and seldomly, Adaptive cruise not available. After bringing my vehicle in three times to fix it, they couldn't. Robert Horne Ford even had my vehicle for a week on the third visit, saying they drove it all week and didn't see any alerts. When I picked it up, there was one mile difference on the in/out mileage. When I spoke to the service department, they responded, "Well, what do you want us to do?" I called my friend, who owns C & M Ford in Hallock, MN for help. His shop foreman had an answer within 24 hours. I made an appointment at San Tan Ford and it was taken care of immediately. Do not go to Robert Horne Ford for service on your vehicle. read more

Iris Flores & all the people in the sales department were a delight to work with. Very attentive & kept me informed every step of the way. I could not have asked for a better experience. I would highly recommend, Iris & all the great people at Robert Horne Ford. read more

With an imminent cross-country move from Arizona to Florida, and our current vehicle pushing 300,000 miles, we decided it was time to purchase a new truck! We initially reached out to Robert Horne by phone, and connected with Jana, who was very responsive and helpful in setting up a time to come by and look at new F150's. Upon arriving at the dealership, we found Jana to be very personable, knowledgeable, and not at all high-pressure, like so many car salespeople can be. We found a 2021 F150 Super crew cab with everything we wanted, and put a deposit down to hold it (our new Florida home was escrow & didn't want to mess that up by purchasing a vehicle). The entire purchasing experience was fairly smooth, but we were disappointed that Robert Horne was unwilling to negotiate the vehicle price AT ALL, even though we brought a $20,000 down payment AND a credit score of OVER 800 to the table. They were also adamant about their dealer add-ons, which were not only overpriced, but unnecessary. The gentleman in the finance department was somewhat high pressure, and all business. I don't remember his name - he had no name tag, and there was no name plaque on his desk - maybe for a reason.....Anyway, not a big fan of HIM or his pressure to get the extended service plan, but I suppose that's his job.... In the end, they did budge on one little thing for us, which as a super low-risk customer with EXCEPTIONAL credit, we appreciate. Anyway, we're in Florida now and living the good life - great beaches, great food, and a great new truck thanks to Jana and Robert Horne Ford. read more

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I've dealt with Horne since 2011 when I bought a new F350 Diesel and a new Explorer in 2020. Until recently they've always provided good service on both. Apparently something has changed recently because it seems the left hand doesn't know what the right is doing. On 3/5/26 I had the Explorer in for service which was without incident. At that time the advisor, Rami, said a rear shock was leaking and advised it be replaced and gave me a quote. I agreed to have it done and he said they would have to order it. OK. Nearly 2 weeks go by and I hear nothing. On 3/16 I call and talk to a different advisor, don't remember his name, and he said he would forward info to Rami. 10 days later, still no response. On 3/27 I call again and get the operator and advise her of the situation. She says she'll forward the info to Rami. Still no call back from anyone. On 3/30 I send an email to Horne expressing my disappointment and frustration. A few hours later I get a call from a female sales person who says she got the email. She says she'll forward it to Rami. Still no response. On 4/6 I get a voice mail and a text from Dustin saying they received the parts and to call for an appointment. On 4/7 I called and get Branden. He says he can take care of it so I schedule the appointment for 4/10 @ 7:30. I arrive on time and Branden tells me they don't have the part there and would have to get it from the warehouse probably later that day or the next. I told him to forget it. Reading some other recent reviews it appears there are quite a few other customers with the same concerns. Responses from management to those reviews seem to all be the same. Apologies and comments like 'Horne Ford works hard to provide complete customer satisfaction'. However it's obvious they aren't doing anything to provide solutions. Once a loyal customer, but no longer. I'm done and I'll never recommend them. read more

We had a great experience recently with this Ford Dealer. We have an F450 and needed quite a few things repaired and serviced due to leaving AZ after 3 years. Nick was great in getting everything covered through our maintenance package and our third party cla read more

I scheduled an oil change for 8:00, got there at 7:45. A person interacted with me right away with a serve representative helping a few minute later. He did his picture taking, asked a few questions and off the truck went to the "quick Lane". It was said to me it'll take an hour. I received my truck back two hours later with some excuse "We are moving to a new dispatch system and it is taking some getting used to." Yet another person had his vehicle booked in for 8:30 and was done 45 minutes later. Ford did take $20 of my bill because of the delay but it was still poor service. I needed to go somewhere else (after the oil change) and was late. It should never take two hours for an oil change only! Tal Meidinger Alberta, Canada read more

I just received an "According to our records" email from Robert Horne Ford wanting me to call a number for information on a vehicle service plan. Funny thing was that despite the R.H. Ford logos all over the email, it was really sent by a third party entity that somehow got my name, car model and year, and contact information. THIS is why I stopped buying and servicing my Fords from them and instead drive from Gold Canyon PAST R. H. Ford to go to San Tan Ford who thankfully doesn't sell my personal information to third party marketers. So if you're thinking about buying a new or used Ford (and having your personal information respected) from Robert Horne Ford...think again. There are too many GREAT Ford dealers out there worthy of your business and trust. Lastly, the magnificent Ford Motor Company will hear about this also. read more

Robert Horne Ford - Email - Car Dealers Near Me - Apache Junction, Arizona

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Alright folks I'm back and very happy with the response I received from Mr. Logan over at Robert Horne Ford! This shop I knew deep down inside is a great shop, we had a bit of a misunderstanding but we have come to a positive resolution and I will definitely be back. Sometimes we just have to be patient. Thank you folks at Robert Horne Ford. read more

Robert Horne Ford - Damaged lug nut holes, improper socket used on lugs, - Car Dealers Near Me - Apache Junction, Arizona

Decided it was time to trade in my car with 130k miles on it for a new to me used car. Inquired about a vehicle online and was contacted by Ben. Easy to communicate through their texting system. Headed on down to see what was available. As a single woman I appreciated my entire experience from sales to finance. I was in and out within 2hrs. I wanted a no BS experience. Ben was not pushy, funny and made my experience the best. My boyfriend recently purchased a truck as well from Robert Horne and had a great experience, which prompted me to return. read more

Robert Horne Ford - Trade in - Car Dealers Near Me - Apache Junction, Arizona

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They definitely do not value their customers like they used to in the earlier years. Service request you would think that they had to give you their right arm to make an appointment and answer a few of your questions. It's like you're bothering them to do their job that they applied to do.‍ read more

Brandon got my Edge in right away for an oil change. He explained everything to me pertaining to what my extended warranty covers and is very helpful. I hope he will always be my service advisor. He's very sympathetic to my needs with my vehicle, as I'm a recent widow & need my vehicle for everyday commutes to/from work & for personal use as well. I also like that the dealership is a mile from my new house. read more

In town for a week to visit friends. Check engine light came on Wednesday, they got me in on Thursday, diagnosed and parts ordered Friday. They knew we were in limbo until truck was running again, so they got busy as soon as parts arrived. It's Thursday and we're on the road after they replaced cylinder and charged $300 less then they originally estimated. Very grateful for our friends recommending this service department. Wish they were in Colorado! read more

trash- literally caught sales and service depts in lies - show up early and you'll catch the bs

I asked for a full vehicle inspection, along with an oil leak fix on a vehicle I had purchased recently. A week after I get the vehicle back I find an exhaust leak, missing exhaust fasteners, my rear coil springs for the suspension are freely moving because the boots are completely chewed up, and there is a coolant leak that wasn't present before. None of which was brought to my attention following the inspection. read more

So happy with the buying experience. I put these guys to work and they came through with a marvelous deal. I spoke with so many dealerships (10 to be exact) with "promises" and the ol' "nobody can beat this deal" but not willing to put it in writing, which to me is always a red flag! Well guess what..... these guys SMASHED YOUR "DEALS"! I started with CJ through emails and he sent me the numbers IN WRITING and when I got there he was busy and Justin ended up helped me. He was great. Listened to me, didn't push, can tell he was all about helping the customer as much as he could. In the end, deal was great, got what I needed in my trade, and walked outta there with a brand new Bronco Sport! Being a former Bomber racer at AZ Speedway when it was around and Robert Horne was the sponsor of that division, I was glad these guys came through on what they said they would. Funny this is I almost didn't go cause I was so frustrated by the empty promises that I figured it would be the same. So glad I did! CJ and Justin thank you as well as the sales manager than came out (I can't remember his name)....you got you your steps in but I appreciate the honesty and patience! read more

Robert Horne Ford - Car Dealers Near Me - Apache Junction, Arizona

Very deceptive pricing practices. The online price was $15k below what was presented to me after a test drive.

I just had my 2022 Escape worked on here on Monday. Dead battery, warranty issue.. locked out of my car for about 2 hrs, until, roadside showed up. Replaced the battery and was in and out in 3 hrs. Drove the car home and again on Tuesday, no issues. Go to leave today and it won't start, error message says full accessories available. WTF? When I call the dealership, I get just the operator who sends my info to Service managers email.. did i get a response.. no. I get its late in the day. my car is unmoveable, can't get it out of gear and they can't make a simple phone call. This isn't my first issue with the service department, this will be my last. Jeff M read more