Bought a brand new Palisade here. I am truly thankful to the staff and management…read more Chris, our salesperson, was very knowledgeable about the complex features of the Palisade Calligraphy. He was not pushy and had a team attitude, deferring to other staff when appropriate. Jorge, from management, was focused on listening to us and getting a price and financing that truly considered our needs and desires. We shopped other dealerships after Horne offered what we felt was a good deal. We went to Earnhardt Hyundai in person and they were surprised at the deal Horne offered us. We also considered other Hyundai dealers in the valley as well as possibly selling our car to CarMax or Carvana. After our due diligence, we ended back at Horne to close the deal. We are very happy with the new Palisade and also very happy with our experience at Horne. Not often that I finish buying a new car and days later I still feel like I got a good deal and was treated with respect by the entire dealership team. Looking forward to a continued relationship as an owner of a quality vehicle with so many features that it is actually entertaining to drive.

Aggressive sales tactics and dismissive management - avoid this dealership…read more As a loyal, multi-time Hyundai owner, I referred a close family member here trusting she would be taken care of. What followed was a masterclass in aggressive, manipulative high-pressure sales tactics from sales reps Caleb and Jorge. She arrived pre-sold, needing a vehicle immediately, with a 790+ credit score, $15k cash down, and a specific Certified Pre-Owned (CPO) Tucson in mind. When she expressed interest in the advertised 0% financing promo and mentioned she was open to discussing a new car if the total price remained under $30k, Caleb and Jorge immediately used it as a leverage point: Caleb took her on a test drive for a completely different vehicle, claiming they "couldn't find the keys" to the CPO Tucson she came to view. Caleb disparaged the CPO program altogether and claimed low interest rates were strictly for brand-new cars, refusing to discuss competitive financing options for the CPO model. When she resisted, Caleb brought in Jorge to tag-team her into a pricier new vehicle outside her budget. They weaponized the existing issues with her trade-in--dramatizing its condition to heighten her stress, despite her already being fully aware of it and specifically there to replace it. They kept her trade-in keys and used secretive, pressure-heavy tactics that left her feeling bullied and disrespected, forcing her to leave without ever seeing the car she came for. When management was contacted, instead of offering an apology or addressing Caleb and Jorge's behavior, a representative called simply to justify showing the wrong vehicles and defend their position. A follow-up email outlining these concerns was ignored entirely. It is deeply disappointing to see a buyer with cash in hand driven away by greed and intimidation tactics. Take your business to a dealership that treats customers with respect.

bought our truck here, great customer service. this review…read moreis 5+ stars mainly because of Noel in service depart. we ask for him every time. he's excellent and puts his customers first.

was in town visiting family and needed to stop by for service. From the moment I arrived, I had…read moresuch a wonderful experience with the director and the entire staff. Everyone was welcoming, professional, and made the process easy. A special thank you to Ramie, who truly went above and beyond. He was incredibly kind, patient, and professional, especially with my children accompanying me. His exceptional customer service made a lasting impression. I can't wait to tell my family and friends about this dealership, and I highly recommend it to anyone looking for outstanding service!

Roberto, Jason, and Dan are exceptional individuals and made a chore - car shopping - painless,…read moreeven enjoyable. When I was without a way to get to the dealership, Roberto - the sales manager - provided transportation in the vehicle I had looked at online. Once at the dealership, we browsed the lot and I selected a different vehicle. Financing vehicles has always been an issue over my lifetime due to the inaccuracy of Experian and the other reporting agencies. However, Jason and Roberto made it seamless. More important than the upfront service and care these individuals provided to a new customer is the follow-up and follow-through following the sale. There were a few issues I discovered on the test drive and Jason and Dan took care of every one of them for me. A special shout-out of THANKS goes out to the entire Ideal Cars' team. I definitely recommend Ideal Cars, Apache Junction to anyone in the market for a high-quality pre-owned vehicle.

Nice people that work there but they charge you a reconditioning fee I bought a car from them so…read morefar had to change cabin air filter, Air filter, key fob batt and rear brakes. Might wanna check the before you buy I took their word for it and they lied

I came from a long distance to see a truck located at 9948 east main in Mesa AZ this ideal…read moredealership was terrible . I was told by phone the truck price was 9991 and was a cash purchase so I took my checkbook to the dealership. Walked in and was told they were short people and please wait. Then I attempted to negotiate truck was told it was 11000 and if I was not going to buy it then don't test drive it. The sales person I believe felt that I probably did not have the cash to buy the vehicle . He was so rude that I was turned off by the entire visit. Never judge a book by the cover. He lost a potential sale today and should of attempted to negotiate the price. Customer service is a must in order for someone to spend their hard earned money. This place is not worth your time or money due to rude individuals placed there to sell vehicles.

Went in and bought a 2009 Toyota Tundra. They walked me through the whole process. From sales to…read morefinancing they did a really good job. The windshield had some chips right in the drivers view so they went ahead and replaced it at no cost. I couldn't ask for more as a customer.

***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

You tell me that this place doesn't deserve 10 stars if possible... drove in with fallen off under…read morecar shield which was bent and required car elevation to put back on and checking it over. Charge- $14.50 plus parts of $6.54 and did it after we just stopped in. Everybody in Phoenix better drive here!! Robert and Julie

We purchased a minivan from Craig Arnold several.months ago. I intentionally waited to post a…read morereview to see if anything went wrong with this vehicle and, if so, how Arnold's Auto Center would respond. So something did happen.....and the Arnold's team responded beautifully! Although this van had low mileage, it is 9 years old....it looked showroom new. STILL had a bit of that new car smell. Based on the CarFax it may have been in a fleet of private rental vehicles, but wasn't driven much so sitting dormant may have contributed to the gas pump issue that popped up about two weeks or so after we bought it. The Arnold's service team inspected it, made the correct diagnosis and very quickly had me back sporting around in our new van. So grateful that we chose to partner with Arnold's for this vehicle purchase. Will go here first whenever we need another car!

I had a budget to stick to and I have four kids. I stopped by and the staff was super friendly and…read moreshowed me a few options they had on the lot I found an expedition that was perfect for my family and I got a great deal on it too. Thank you guys so much for helping me.

I found this dealer on Car Guru. They have a suzuki that is under $2k. My husband and I went there…read moreto see what other used vehicles under $5k they had. When I went in to see if we could look at a few cars, Mark asked "how much money do you have right now? " I told him none because I want to look. Mark asked when I would have some $ so I said, idk... a couple weeks. Marked walked me out the door and told me not to bother looking because the vehicles he has now won't be there in a couple weeks. He shook my hand and said to come back when I have money in hand and then he'll make me a great deal. I don't usually tell a car dealer what amount of money I have when I'm looking to buy - I'm not sure what happened there but I'm not going back and I don't recommend anyone I know go either. If you're looking for a used vehicle under $5k... Don't go to see Mark @ Mesa Auto Sales in Mesa AZ.

Friendly and knowledgeable staff! The lounge was clean and nice since I needed to wait for my…read moreservice to be completed. A very good experience!

I metDante for service on my Colorado 2022. He got me in and out of service very quickly. He was…read morevery professional and friendly.

We just turned in our GMC lease at Earnhardt. We ended up getting a Buick and had a wonderful…read moreexperience. Our salesman was Luis Diaz. He was knowledgeable, personable and helped to answer our questions. There was no high pressure...just a pleasant purchase, he took care of all the details and went above and beyond to deliver the car to our home. I highly recommend this dealer and Luis!!

Approximately four weeks ago, I took a test drive in a 2020 GMC Sierra 1500. It was a very nice…read moretruck, and I was seriously considering purchasing it if the numbers worked for me. I was already pre-approved for financing and shared that information with the dealership upfront. After some initial negotiations, I decided to walk away because they were not valuing my trade-in at the amount I felt it was worth. They had every right to make that decision, and I had every right to decline the offer. The next day, they sent me a revised quote that included an additional $1,000 for my trade-in. Unfortunately, the monthly payment was still higher than I was comfortable with, so I declined the offer. Then, approximately 10 days ago, I received a notification from CarGurus.com that the truck's price had been reduced. I contacted the dealership via text to see if there was still a deal to be made. I never received a response, so I assumed the truck had been sold following the price reduction. Three days ago, I received another CarGurus notification indicating a second price reduction. This time, I called and spoke with Justin, who I believe is a manager. We negotiated by phone and text, and I believed we had reached terms that were acceptable to both parties. I requested that the actual purchase quote be sent to me for review, but it never arrived. The following day, I requested the quote again and received a response stating that it would be "sent over shortly." Once again, I never received it. Yesterday, I was contacted by Tom regarding what I believe was a general inquiry about the same truck. I asked whether the truck was still available, and he confirmed that it was. I explained my previous interactions and concerns via text, and I am still awaiting a response. Despite my sincere interest in the vehicle, the ongoing lack of communication and follow-through has caused me to lose confidence in the buying process and question whether I want to do business with this dealership at all.