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    James Motorsports

    3.6 (10 reviews)
    Closed 9:00 am - 5:00 pm

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    Horne Hyundai - Oil change coupon

    Horne Hyundai

    (167 reviews)

    We recently purchased a new Santa Fe Hybrid and had the pleasure of working with salesperson…read moreRaymond Cancel. He was wonderful to work with -- patient, knowledgeable, and genuinely helpful. He took the time to show us multiple options on the lot and answered all our questions without ever rushing or pressuring us into a decision. The entire experience felt comfortable, transparent, and stress-free, which is exactly how car buying should be. If you're looking for a kind, professional, and efficient salesperson, I highly recommend Mr. Cancel!

    We had an absolutely amazing experience. My husband reached out about a 2026 Teal Ionic 5 EV as we…read morehad a horrible experience with another dealer on 4/26. Jose responded almost immediately after my husband sent an inquiry email, even found the vehicle and sent a video to my husband. We visited the following night 4/29 and worked with Izzy. We didn't arrive until 6:30 PM but he showed us around, gathered info from us without being assuming or pushy, found a similar vehicle not already being prepped so he could over the everything including the charger and other items. We returned 4/30 to complete the paperwork. They had not tinted the windows yet, so that was completed Friday 5/1. Izzy delivered our new vehicle to our home around lunch 5/1. He called to check on us later that evening reminding us that if we needed anything to please reach out to him. I would definitely recommend this dealership and IZZY!!!!!!!!

    Robert Horne Ford

    Robert Horne Ford

    (251 reviews)

    First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my…read morehusband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes.

    I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair…read more The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues."

    Trucks Only - Beautiful Apache Junction sunset

    Trucks Only

    (9 reviews)

    ***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

    Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

    AutoNation Chevrolet Mesa - The Car I bought 2019 Corolla.

    AutoNation Chevrolet Mesa

    (353 reviews)

    After wasting so much time at other dealers a lot closer to our house, we decided to take the long…read moredrive out to see the 2027 Bolts that Autonation had listed. We were immediately greeted by Carlos who walked us over to a few different models to look at. Carlos is a very unique and pleasant salesman to work with. None of the games, he listened and acted on our preferences instead of selling us what he'd been told to. When we found the right trim and options on the car we came to see, the color in person didn't grow on us. So Carlos led us over to the new intake where he had exactly the same car, same options in a striking blue. So we talked prices but ultimately on the day we didnt impulse buy and decided to take some time to think about it and left. There was no hard sales after that. I have to add here, that our experience was still jaded by our earlier visits to OTHER dealerships. They use things like bait and switch tactics (getting your budget, agreeing on a price, then changing the vin & car on the paperwork to a lesser trim and price) But we found none of the sales games with Autonation. This was such a differential turning point for us and why we decided to drive all the way back to close the deal. Not once did Carlos or his manager get defensive or upset when I was armed with photos, print outs of the car and vin to check Carlos's monitor and paperwork at every step of the process They were totally understanding The whole process of buying the car took less than 2 pleasurable hours and that included a personal tour and demo of all the cars new features by Carlos.

    The sales experience started off fine -- my salesman was friendly and personable. However,…read moreeverything went downhill in the finance office. I told them my maximum monthly payment was $300-350. The finance manager told me he was giving me a veterans discount, but when I reviewed my paperwork he had simply removed the GAP insurance -- that's not a discount, that's misleading. My payments ended up at $407/month, well over what I agreed to. They also gave me very low trade-in value for my 2016 Sentra. When I asked about the missing spare tire, the salesman told me I had a choice between an air compressor and a spare tire -- I later found out this was not accurate and when I tried to follow up, nobody would return my calls. I also discovered torn leather on the rear seat behind the driver that I didn't notice at purchase. Additionally, they never sent me a copy of my purchase contract or my Vehicle Protection Plan -- I had to track those down myself. Veterans deserve better than this.

    Earnhardt Buick GMC - Welcome to Earnhardt Buick GMC in Phoenix Mesa AZ

    Earnhardt Buick GMC

    (130 reviews)

    didn't have a great experience buying my previous car, so I was pretty nervous going into this one…read more I wasn't even sure I needed a new car, but I was open to it if I found the right deal at the right price. From the start, I worked with Mac, who was awesome. He wasn't pushy at all and didn't make it feel like a sales pitch. Instead, he took the time to understand why I was looking and helped walk me through my options so I could make the best decision for myself. Once I chose the vehicle, I met with Tom for the financial portion. I had a rough trade-in situation, but he and the team genuinely went to bat for me. They worked hard to get my payment and interest where I needed them, and they were able to include GAP coverage and an 8-year extended warranty, which gave me a lot of peace of mind. In the past, I've always felt like dealerships were filled with "vultures" waiting to pounce--but that was absolutely not the case here. Everyone I interacted with at GMC was welcoming, honest, and straightforward. I felt comfortable the entire time. I'm genuinely happy with my experience and very glad I chose to get my vehicle here.

    Extremely disappointed with the service department here. What should have been a straightforward…read morevisit turned into a frustrating experience from start to finish. Communication was poor, timelines kept changing, and it felt like customer service was not a priority at all. My husband repeatedly had to follow up with our advisor David just to get updates, and the overall process took far longer than expected. When you bring your vehicle to a dealership, you expect professionalism, transparency, and efficiency -- unfortunately that wasn't the case here. I really hope management takes customer feedback seriously and improves the service experience, because right now it's hard to recommend this service department to anyone.

    James Motorsports - car_dealers - Updated May 2026

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