Looking for a used vehicle, I went to Horne Ford. I've done business with the Horne Auto Group…read more(Kia) for years. Met with the sale's rep, Dominick. Super nice guy. Dominick was very professional, knowledgeable and personable. After settling on a vehicle I was turned over to Finance, which was a whole different story. After being pressured to purchase different add-ons and advising finance I wasn't interested, the pressure continued. At one point my wife and I took pause and walked out. Meeting with Dominick I told him my concerns. I basically was ready to throw in the towel. Talking with Dominick amends we're made. I'm going to say if it wasn't for Dominick this deal was dead. I won't let my finance experience sour me on Horne. Dominick gets 5 stars.

bought our truck here, great customer service. this review…read moreis 5+ stars mainly because of Noel in service depart. we ask for him every time. he's excellent and puts his customers first.

Roberto, Jason, and Dan are exceptional individuals and made a chore - car shopping - painless,…read moreeven enjoyable. When I was without a way to get to the dealership, Roberto - the sales manager - provided transportation in the vehicle I had looked at online. Once at the dealership, we browsed the lot and I selected a different vehicle. Financing vehicles has always been an issue over my lifetime due to the inaccuracy of Experian and the other reporting agencies. However, Jason and Roberto made it seamless. More important than the upfront service and care these individuals provided to a new customer is the follow-up and follow-through following the sale. There were a few issues I discovered on the test drive and Jason and Dan took care of every one of them for me. A special shout-out of THANKS goes out to the entire Ideal Cars' team. I definitely recommend Ideal Cars, Apache Junction to anyone in the market for a high-quality pre-owned vehicle.

Dan, Luz, and Doris are amazing. Super kind and have a great…read moreselection. I like the fact that they family owned.

I came from a long distance to see a truck located at 9948 east main in Mesa AZ this ideal…read moredealership was terrible . I was told by phone the truck price was 9991 and was a cash purchase so I took my checkbook to the dealership. Walked in and was told they were short people and please wait. Then I attempted to negotiate truck was told it was 11000 and if I was not going to buy it then don't test drive it. The sales person I believe felt that I probably did not have the cash to buy the vehicle . He was so rude that I was turned off by the entire visit. Never judge a book by the cover. He lost a potential sale today and should of attempted to negotiate the price. Customer service is a must in order for someone to spend their hard earned money. This place is not worth your time or money due to rude individuals placed there to sell vehicles.

Went in and bought a 2009 Toyota Tundra. They walked me through the whole process. From sales to…read morefinancing they did a really good job. The windshield had some chips right in the drivers view so they went ahead and replaced it at no cost. I couldn't ask for more as a customer.

***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

You tell me that this place doesn't deserve 10 stars if possible... drove in with fallen off under…read morecar shield which was bent and required car elevation to put back on and checking it over. Charge- $14.50 plus parts of $6.54 and did it after we just stopped in. Everybody in Phoenix better drive here!! Robert and Julie

We purchased a minivan from Craig Arnold several.months ago. I intentionally waited to post a…read morereview to see if anything went wrong with this vehicle and, if so, how Arnold's Auto Center would respond. So something did happen.....and the Arnold's team responded beautifully! Although this van had low mileage, it is 9 years old....it looked showroom new. STILL had a bit of that new car smell. Based on the CarFax it may have been in a fleet of private rental vehicles, but wasn't driven much so sitting dormant may have contributed to the gas pump issue that popped up about two weeks or so after we bought it. The Arnold's service team inspected it, made the correct diagnosis and very quickly had me back sporting around in our new van. So grateful that we chose to partner with Arnold's for this vehicle purchase. Will go here first whenever we need another car!

I had a budget to stick to and I have four kids. I stopped by and the staff was super friendly and…read moreshowed me a few options they had on the lot I found an expedition that was perfect for my family and I got a great deal on it too. Thank you guys so much for helping me.

I found this dealer on Car Guru. They have a suzuki that is under $2k. My husband and I went there…read moreto see what other used vehicles under $5k they had. When I went in to see if we could look at a few cars, Mark asked "how much money do you have right now? " I told him none because I want to look. Mark asked when I would have some $ so I said, idk... a couple weeks. Marked walked me out the door and told me not to bother looking because the vehicles he has now won't be there in a couple weeks. He shook my hand and said to come back when I have money in hand and then he'll make me a great deal. I don't usually tell a car dealer what amount of money I have when I'm looking to buy - I'm not sure what happened there but I'm not going back and I don't recommend anyone I know go either. If you're looking for a used vehicle under $5k... Don't go to see Mark @ Mesa Auto Sales in Mesa AZ.

After wasting so much time at other dealers a lot closer to our house, we decided to take the long…read moredrive out to see the 2027 Bolts that Autonation had listed. We were immediately greeted by Carlos who walked us over to a few different models to look at. Carlos is a very unique and pleasant salesman to work with. None of the games, he listened and acted on our preferences instead of selling us what he'd been told to. When we found the right trim and options on the car we came to see, the color in person didn't grow on us. So Carlos led us over to the new intake where he had exactly the same car, same options in a striking blue. So we talked prices but ultimately on the day we didnt impulse buy and decided to take some time to think about it and left. There was no hard sales after that. I have to add here, that our experience was still jaded by our earlier visits to OTHER dealerships. They use things like bait and switch tactics (getting your budget, agreeing on a price, then changing the vin & car on the paperwork to a lesser trim and price) But we found none of the sales games with Autonation. This was such a differential turning point for us and why we decided to drive all the way back to close the deal. Not once did Carlos or his manager get defensive or upset when I was armed with photos, print outs of the car and vin to check Carlos's monitor and paperwork at every step of the process They were totally understanding The whole process of buying the car took less than 2 pleasurable hours and that included a personal tour and demo of all the cars new features by Carlos.

The sales experience started off fine -- my salesman was friendly and personable. However,…read moreeverything went downhill in the finance office. I told them my maximum monthly payment was $300-350. The finance manager told me he was giving me a veterans discount, but when I reviewed my paperwork he had simply removed the GAP insurance -- that's not a discount, that's misleading. My payments ended up at $407/month, well over what I agreed to. They also gave me very low trade-in value for my 2016 Sentra. When I asked about the missing spare tire, the salesman told me I had a choice between an air compressor and a spare tire -- I later found out this was not accurate and when I tried to follow up, nobody would return my calls. I also discovered torn leather on the rear seat behind the driver that I didn't notice at purchase. Additionally, they never sent me a copy of my purchase contract or my Vehicle Protection Plan -- I had to track those down myself. Veterans deserve better than this.