Extremely disappointed with the service department here. What should have been a straightforward visit turned into a frustrating experience from start to finish. Communication was poor, timelines kept changing, and it felt like customer service was not a priority at all. My husband repeatedly had to follow up with our advisor David just to get updates, and the overall process took far longer than expected. When you bring your vehicle to a dealership, you expect professionalism, transparency, and efficiency -- unfortunately that wasn't the case here. I really hope management takes customer feedback seriously and improves the service experience, because right now it's hard to recommend this service department to anyone. read more

Earnhardt Buick GMC - How they left our back seat when we picked up our vehicle after a week. - Auto Repair Near Me - Mesa, Arizona

didn't have a great experience buying my previous car, so I was pretty nervous going into this one. I wasn't even sure I needed a new car, but I was open to it if I found the right deal at the right price. From the start, I worked with Mac, who was awesome. He wasn't pushy at all and didn't make it feel like a sales pitch. Instead, he took the time to understand why I was looking and helped walk me through my options so I could make the best decision for myself. Once I chose the vehicle, I met with Tom for the financial portion. I had a rough trade-in situation, but he and the team genuinely went to bat for me. They worked hard to get my payment and interest where I needed them, and they were able to include GAP coverage and an 8-year extended warranty, which gave me a lot of peace of mind. In the past, I've always felt like dealerships were filled with "vultures" waiting to pounce--but that was absolutely not the case here. Everyone I interacted with at GMC was welcoming, honest, and straightforward. I felt comfortable the entire time. I'm genuinely happy with my experience and very glad I chose to get my vehicle here. read more

Earnhardt Buick GMC - Auto Repair Near Me - Mesa, Arizona

I am writing to formally raise a concern regarding the repeated service issues I have experienced with my 2023 GMC Canyon at Earnhardt Buick GMC in Mesa. This is the third time I have brought my truck in over the past two years, and each visit has involved significant delays and poor communication: Radiator hose leak repair - This took nearly 6 weeks to complete. Transmission shifting issue - I waited close to 7 weeks for updates and was told the technician had an emergency and left. The vehicle was returned about 4 weeks later. When I picked it up, it had been left outside for an extended period and was extremely dirty, to the point that visibility through the windshield was difficult. I had to immediately take it to a car wash. Tailgate compartment water leak - I brought the truck in for inspection, and I was told the compartment door needed to be replaced and would be ordered. It has now been approximately 5 weeks with no update. I have called, left messages, and sent three texts to the service advisor with no response. At this point, the lack of communication and repeated delays are not acceptable. I understand that parts and repairs can take time, but the absence of updates and inability to reach anyone is very frustrating. read more

5 Stars - Another Outstanding Experience with Earnhardt! This was hands-down one of the best dealership experiences I've ever had. From start to finish, the entire team at Earnhardt went above and beyond to make the process smooth, honest, and actually enjoyable. The sales staff created a zero-pressure environment and made it clear they were there to help, not hustle. I worked with Ben Buehler, who had just joined the dealership a week prior--and you'd never know it. Ben was incredibly friendly, professional, and genuinely cared about making sure everything with my new electric pickup was perfect. He took the time to walk me through every detail and followed up to ensure I was happy. Above and beyond service from someone brand new to the team--seriously impressive! On the finance side, I can't say enough good things. The team was transparent, respectful, and efficient. No games, no sneaky add-ons, and when I said I wasn't interested in any extras, they didn't push. They honored my upfront approach and didn't tack on unnecessary dealer fees or play the usual "last-minute surprise" game. Just straight-up professionalism and integrity--something that's becoming rare in this industry. This is my second truck from the Earnhardt dealership group (first was a RAM 1500), and both times the experience has been stellar. With my new electric truck, they've continued to prove why they've earned my trust and repeat business. Highly recommend Earnhardt to anyone looking for a dealership that values transparency, respect, and great service--from sales to finance and everything in between. read more

Earnhardt Buick GMC - Truck - Auto Repair Near Me - Mesa, Arizona

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They straight up rob you. Their labor charges are outrageous!!! Paid 3x the part amount for labor. We won't be back!!!

Recently purchased a new Buick Encore GX! The overall transaction from selecting a vehicle, setting up financing to driving the car off the lot, was above and beyond!!! Making a high dollar purchase can be nerve racking. But this team has put together a process that works with an older Veteran that made it so simple. I'm not a rich person, but I have saved over the years. Super job by Earnhardt Buick read more

Worst customer service I've ever experienced. I made an appointment three weeks in advance to have my car temperature gauge and or thermostat checked out because on occasion the temperature gauge wouldn't show no temperature and the air conditioner would not work as well. After talking to a tech they suspected the same as I did it was a thermostat That needed to be replaced. I took the car in the night before my three week appointment and dropped it off. I was given an estimate of $900-$1000. I checked late Saturday afternoon and to see what the progress was and I was told by one check advisor check that was working on my Auto wasn't working that Saturday. I don't know why my tech when I talk to him didn't tell me he wouldn't be in and as a result, I had to rent a car for three days until Monday when could put the thermostat in. I was called Monday afternoon and said that the thermostat they had was damaged and apparently they don't check their parts once they receive them to see if it's what they ordered and if it's the correct item and in good shape. So they had to get another thermostat somewhere else from another dealer. Not until Tuesday morning they decided it was time to put the thermostat in and I was told it's a five hour job so when I went to pay the bill, my bill was over $1200 because the thermostat cost so much I was told to be about $800 labor seven something like that and as a result I had to. One more day to pick it up on Tuesday costing me $292 to rent a car for some of their screw ups. I asked if there was a possibility of a way that since they took them five days to do a one day job that they would give me a little discount to help compensate for having to a car for four days. came to an end. The check got kind of in my face and was telling me he told me this and that and everything and it was not their fault and they can't do and I said to him that I that Customer Service is certainly nothing you guys care about and the customer is last here. He said oh no, we take care of our customer customers. Can help me out because your delays in your problems cost me an extra hundred dollars for Carr rental. We aren't gonna do that so I told them in front of the counter for the you pay your bills and the other people standing around, I said I will come to this dealership ever again and I'm going to let everyone know about my experience. You can find better dealerships everywhere else. In fact, my GMC dealership in Wyoming is absolutely fabulous and they do everything they can to try to keep their customers. And well satisfied. So use them at your own expense. I'm not happy. Also I went to return the rental car, which was about three 4/10 of a mile away and they brought me back to the dealership paid my bill and when I went out, my car had been sitting there running for40 minutes that it took me to return the car talk with tech advisor and be told that I was not gonna be compensated one bit got to pay for the read more

I had a great experience buying my first truck with this dealership! Papa J, Tony and Tracy were absolutely amazing and so helpful. It has been about a week in with my truck and they have been checking up and have been so helpful! I appreciate them so much and would recommend them to anyone searching for a new car! :) read more

Best place to get a vehicle. Great price on my trade and the finance guy was awesome. Recommended.

Absolutely love the environment. Went here to get my vehicle checked for a simple inspection and my Advisor gave great service highly recommend!! Would recommend to friends and family. Go to autumn she's super nice and gives clear direction. read more

I can't say enough about the service here. Justin (sales), Robbie (service) and Tracy (Finance) were professional, not pushy, and answered all my questions whatever it was. The sales/finance were unlike any other in the valley. You won't be disappointed! I went for an oils change/tire rotation before a long driving trip across country and waited for my vehicle. The whole experience was less than 45 minutes! Check them out. It's No Bull Service! read more

The entire car buying experience was absolutely incredible! The entire team at Earnhardt GMC went above and beyond! Alan was extremely knowledgeable about the Yukon XL AT4 and Tracy in financing made the entire process so painless and easy! I can't recommend this dealership enough! read more

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Dan, ronnie and the team here are great. Will always bring my Yukon to them. Fair pricing and solid experience.

NEVER in the 15 years that I have owned a car have I EVER dealt with such a headache with a company. I bought a BRAND new 2023 Buick encore and 100,000 mile bumper to bumper warranty. My engine blew out 2 hours outside of Reno (in a brand new car) I had to tow my car to Reno and book a hotel AND pay over $2,000 for a rental car because Buick couldn't provide me a loaner vehicle (which is in my warranty). I am now a MONTH without a vehicle I am a nurse and NEED transportation for my job. NO ONE has helped me get into a loaner vehicle and keep suggesting I get a rental car I may or may not be reimbursed for. I cannot afford ANOTHER rental car and nor should I have to. THIS CAR IS BRAND NEW!!!!! WORST costumer service not only at this location but corporate included no one knows ANYTHING and keep handing me off to the next person who also knows nothing. If I could return the car I would. I WILL NEVER BUY ANOTHER BUICK EVER. I am so disappointed in this company as a whole read more

If I could give this place a 0 Star I would. They were quick to sell us the car, sign and take our money but something as simple as detailing the car even after the 2nd time we asked and dropped it back off couldn't be done. They sold us on a special paint and interior shield but never treated the car because it was filthy. At this point we are tired of driving back and forth and being without a car so it can just sit and they can give us the run around. Nothing was explained about the car features and there was no care past us signing for it. The key fobs batteries were dying, it's just ridiculous that they were so accommodating to make the sale but handed us a car that wasn't even clean. Something so simple!!!!!! read more

Earnhardt Buick GMC - Auto Repair Near Me - Mesa, Arizona

If I could give a zero I would. Do not trust these guys. Brought my Yukon in because of a squeaking/tapping noise. My concern was valve issue do to AFM. They tell me it's the vacuum pump and starter has a short. Have them do the work to have them call me and tell me it needs a new engine do to lifter problem. So basically they will lie to you to make some money. read more

We pre ordered the new EV Hummer 2 years ago. First they couldn't find our order but we have our confirmation. We think they sold our order to someone else. Now we can't order it like it was originally built by us. We only get the run around or no return calls. They do not care and new builds now come with allot less than what we ordered but are charging more. Do not trust these people. read more

Worst experience of my life. The service advisors are very intimidating & make you feel inferior for asking questions. Save your money and your time. Trust me do not go here. Anywhere but here!!! read more

Terrible experience again! The last time I was there I stood there while 4 men just stood at the counter talking to one another and refused to acknowledge me. This time we finally got an appointment for warranty work and dropped it off on Monday morning. We had to call several times and would never get an update. Meanwhile we are incurring rental charges. Finally Friday after sending a text and waiting on hold miraculously the vehicle would be ready to be picked up. Not one thing that we dropped it off for was fixed. They said they fixed the window and it wasn't, the wheels weren't sent to be fixed, they claimed to not be able to replicate two of the other things we dropped it off for even though other shops were able to. So they literally had my car a whole week and didn't do anything. It's in the exact same condition as when I dropped it off. Actually worse because the "fixed" window is actually slower. We were charged $300 plus now our rental and NOT one single thing was done. read more

We took my husbands GMC canyon in on thursday night so they could look at what is wrong with it on Friday and Saturday. Service guy said they work on saturday so we figured we would have it back on Monday. called this morning (Monday) and they have not even looked at it. read more

Wow! My experience at this dealership and with Kerry H was absolutely top notch and amazing. Never once felt any pressure. I explained what I wanted, what I was looking for, he found it, explained the details, we talked as if we were friends sitting at his home, closed the deal and away I drove with my new 2022 Sierra! Honestly one of the best experiences I've had in buying a vehicle. No fluff, no bs, just a great experience. Finance department honestly was amazing as well and she made the process very smooth and seamless. Experience was so great, we came back a few days later and got my wife a 22 Terran. Thank you again Kerry! I would definitely recommend this dealership. read more

Earnhardt Buick GMC - Truck - Auto Repair Near Me - Mesa, Arizona

This dealership is sure quick to sell, but very bad customer service especially in Service department. Have waited over 10 weeks for a part under warranty and have yet to get it. No call, no follow-up. Went across the street and bought the $15 part, stopped in to schedule for installation and two service reps, one on a personal call totally ignored me and the other looked and got up and walked away! Do not buy the "Detail" plan, they simply wash your car and bring it out. Jackson's does a far better job on a car wash! Had the oil change done and they did not reset the oil life and when I called, "You can do this yourself rather than drive all the way here". If we handled our customers in this manner, we would be out of business so fast! Most definitely needs customer service training all around. read more

Service great. Been trying to buy a new truck for a week. Was told I wasn't interested when never said that. Manager said he'd call back with numbers never heard from them. Keep playing games. I wouldn't be able to work if I did this to a client. Very bad business to a loyal customer read more

WOW! I called on an AT4 Sierra and spoke to a sales guy (I can't remember but it might have been Larry) on the phone. They were trying to mark up the vehicle by $10,000 over MSRP and the vehicle wasn't even in stock. This guy was beyond pompous in his tone when I asked why they were marking up the vehicle so much. I literally hung up the phone and called a different dealership with the same exact truck with the same options in stock and they didn't charge a single dime over MSRP. All I had to do was drive a few miles further to make my purchase. STAY CLEAR! read more

Do not buy car from this place . They are full of shit . You buy all the car package with all the maintenance covered and warranty . That's baloney ! Try to use the fake expansive package to see if even coverage one simple thing . Customer supposed to be first but not at this place . From the beginning to the end do not trust . read more

Kudos to Tom in sales!! I got myself in a jam at another dealership, ended up with a truck I couldn't use. The other dealership (at Val Vista and Pecos) refused to take a return or make a fair deal on the trade. Tom found a truck that works for me, and the staff there did everything they could to make it right. Thanks to Alan, Tony, and Tracy for a straightforward deal and a great buying experience. read more

Every time I try and call services my advisor can never pick up or keep me updated on my car and also my car has been in there for 3 weeks I'm a store manger and this place needs a new staff or mangemet I'm not the type if person to complain or write reviews but one of the worst experiences I've had read more

When it came time to replace my Ford Energi I visited a few lots and did a lot of Internet research . Luckily it was Labor Day weekend so there were a lot of sales going on. I was leaning towards a GM product since I work for them and would receive additional discounts . We narrowed out search down to 3 vehicles and had a preapproval so we knew our budget . After a few hours discussion my husband and I decided to look at a Buick Encore . The salesman, Roger, was a genuinely nice fellow. He wasn't the typical slimey car salesman . . The finance guy, Ryan, let me know where we were at during every step of the process . I had a great buying experience and Ryan was able to do the terms in the perimeters I had told him we needed . This dealership was respectful of me and my time , very professional, friendly, down to earth and fair . 5 stars for everyone . Thanks Earnhardt ! read more

Earnhardt Buick GMC - Auto Repair Near Me - Mesa, Arizona

Total Rip-off. I brought my Hummer H3 in to be fixed and they didn't fix it and charged me $380 for absolutely nothing. They took it off-roaring against my permission to "see if bouncing it around had any effect" on the issues. Can you believe that?!? Unprofessional and total rip-off. Do NOT bring your vehicle there to be fixed! Weston was the guy who ripped me off. When I paid the ransom and picked it up I found that they STOLE my USB charger and cable!!! read more

Superstition / Earnhardt Buick GMC #fail - We had a difficult and unsuccessful car buying experience, sadly it was for my 21-year-old daughter's 1st car purchase. I was suspicious when the sales person asked her to leave the used car after purchase was complete to "run it through the shop". The salesman Tom was quite nice, we were there half a day for paperwork with him and I was willing to trust him - My mistake. We returned to pick up the car the next day and were told there was an issue because they "missed" one of the recalls that was posted by Hyundai last February (weeks earlier). Their mistake but we have no car after everything. read more

Do not purchase a vehicle from this dealership. Unethical - scam artists. I just purchase a near $70k truck and they slipped in a hidden "VTR" $200 fee. I spoke with manager Gilbert Morales who was pompous and rude. He even had the audacity to state twice, that his main concern was that the proper forms were signed. He didn't care that a customer who just spent close to $70k was unhappy and felt swindled. He refused to refund this anti-theft insurance scam. Luckily, there are laws in NV to protect the consumer against shady auto dealerships so I'm confident I will be able to fight this and get back my $200 that was stolen. I should also add that they lied about Costco reaching out to me in order to receive a $300 gift card because I'm a member and Costco is currently running a "deal." I wasn't going to write anything about my bad experience from the start, but now with this $200 scam, I must mention how they also failed to install the GPS SD card for the land navigation system. Which forced me to drive all the way back across town to get it installed and setup. I also paid for "as close to limo tint" as they offer, which took 3.5 hours, only to barely even notice they installed tent. Frustrating. Shame on me for not reading the fine print of the contract - shame on them for scamming a measly $200 from a customer who just paid them close to $70k for a 2020 AT4. read more

Earnhardt Buick GMC - Auto Repair Near Me - Mesa, Arizona

UNPROFESSIONAL. SHADY. It all makes sense looking at all these previous reviews. I bought a 2018 Chevy Silverado a couple weeks ago and the entire process was so weird to me which later then made sense. I flew in from California to pick up this truck because I am still in the process of moving. Bryan is in finance and was working up my deal. I called Bryan 72 hours before my arrival to see what terms I was going to be given. He never returned my calls. So here I am showing up to the dealership at 7:30pm at night without any idea on what the contract details are. Right when I get to the dealership, they walk me STRAIGHT to the financial office with the truck sight unseen. I finally speak to Bryan and he has the contract all written up with the terms already locked in. I asked why he hasn't returned my calls so we can discuss the numbers before I flew all the way in from Cali. He had no answer. Every time I suggested a small change in the contract, he would respond, "oh that will take awhile, we already have this all typed up. " I finally laugh and ask, "can I at least see the truck first before I sign all this?!" So now I am dealing with Mike (the salesman)... Mike knew nothing about this truck. He said, "I only know about Toyota's, they just sent me over here tonight randomly". Mike kept checking his watch and seemed eager to leave. I said I was sorry for keeping him and he responded, "it's okay, there is just a UFC fight on tonight that I'm trying to get to" So I finally look at the truck, I had to ask to turn it on. The truck is really nice, great looking vehicle. So I continue to sign the contract that I wasn't allowed to negotiate any terms at all. Which I wanted to see what I was getting into 2 days before flying in which Bryan failed to give me a call back. I signed the contract and drove to my friends place. The next day I begin to drive back to California and start messing with the buttons. I turn on the A/C and it REEKS OF SMOKE!!! This vehicle was previously smoked in and the staff failed to tell me. This is a very big deal! I would've never bought this truck knowing that. Mike had no idea which I understand cause he's usually over at Earnhardt Toyota. But come to find out, Tony (the sales manager) knew this whole time! This is Shady! This is something that needs to be brought to a buyers attention. After multiple phone calls back, they sounded so guilty . I asked for $2,000 in return and they counter offered $300. Haha. This is crazy. I called 15 different dealerships and asked if they disclosed that if a vehicle was smoked in. They said "yeah if you care about your reputation, but we usually auction off smoked in vehicles". At this point they sounded very submissive and they knew they were in the wrong. The $300 offer was comical and very disrespectful. Their motto is "no bull", that's hilarious... should say "all bull", I'm very upset and this situation was never solved. So I decided to leave a review for future buyers . Shame on y'all. read more

Both my husband and I have experienced terrible service from this dealership. The service department doesn't seem to care about problems with our vehicles and just seems to brush them off. They lack follow up when parts have been ordered and just overall seem like they could care less about our business. We will not buy from this dealer again. unfortunately we are pretty much forced to get service here while vehicles are under warranty. Very disappointed. read more

I called this dealership to inquire about inventory on a new 1500 Denali Ultimate- asked if they were charging MSRP like others in the area. They informed me that there was a $10,000 mark up. When I mentioned no one else in the area is marking this particular vehicle up anymore and I wasn't willing to do that, the sales representative said, "call us if you change your mind" and hung up on me. It was the shortest, strangest car dealership call I've ever experienced. Needless to say it left an awful taste in my mouth. Will never go back. read more

I recently had an issue with something on my Buick Envision which wasn't covered anymore. Clearly a flaw in the material. Anyway, Lige Lewis listened to me, looked at my problem and then made it happen! It was all fixed at no charge. Since the day I bought my car there, they have been nothing but professional and have given exceptional service. I will buy my next car there. In addition, they had a free shuttle service and the driver (Michele) truly believed in customer service and went above and beyond to give you a good experience. Just not use to all of this anymore. read more

I was very disappointed in this dealership, Earnhardt Buick GMC Mesa. We were looking for an Encore Gx Essence. Obviously supply is low across the entire car industry, however we did find some 2022 models that we wanted.. I was surprised at the dealership had a new 2021 model so I called to get price. They told me that the lowest they could go was $42k because they are charging a premium. I was shocked because other dealers with 2022 models were much lower. We ended up going to Tucson and buying 2022 with the same exact options for $35k. It's unfortunate that Earnhardt Buick GMC Mesa feels the need to price gouge and take advantage of the consumer. I would recommend not working with this dealership. Sometimes it's worth the drive to work with a business who doesn't take advantage of people especially in a struggling economy. read more

100 degree temperatures and air conditioning not colling on our GMC. Thanks Warren for working us in and getting our vehicle fixed in less than 24 hours! Driving home in a cool cab is wonderful! read more

Earnhardt Buick GMC - Outside temp - Auto Repair Near Me - Mesa, Arizona

I have bought several GMC vehicles across the country. This dealership is the only GMC I have dealt with that is not willing to work with their customers. I was trying to trade in my wife's vehicle for a new suv that they had in the lot and they offered me 12,000 dollars under what KKB Instant Cash, Ford and another GMC lot offered (But didn't have the color in stock my wife liked). When I asked them to double check that they did not miss key any information on my trade, they told me they were not changing their stance. Also tried to tell me that my car value could drop 12,000 dollars in two weeks in this market. Really disappoint to see this kind of service from a GMC dealership and will be calling in a complaint to GMC corporate. read more

Worst dealership ever. Have their prices over inflated, yet then try to offer significantly under trade in value for your vehicle. Then to make things worse the incompetent employees lost my license for the test drive. I paid $12 dollars to be insulted for an inferior truck. read more

I went to their website and followed the prompts for their online buying process. Had me enter all of my personal information including drivers license, trade in details, home address, phone, etc. Took me about 30 min to complete. At the end of the "buying process", it calculated my payment due (based on the value of my trade in, determined through KBB using their online tool) and scheduled a "delivery" to my home address for Monday morning at 8am. I got a call 30 min later from the sales general manager that the total due was going to be $24k more than originally stated!!! How is this legal?? Classic bait and switch. "No bull", my a**! Thankfully, I was planning on doing a cash deal. If they had me go through the credit application process and ran my credit for this bull crap, we'd have significant problems. This is exactly why car dealerships have a bad rap. Avoid this place! read more